"Micktron",
I am sorry you are hitting this issue, and thank you for providing part of
the log. We need a little more information. Would you mind running through
an attempted installation on the Windows Update website and sending us back
the results? Here's how:
On Windows XP:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Scan for Updates
6. When presented with multiple updates, uncheck all of them except for one
update (your choice)
7. Look down at the System clock and note the time. Let the minute move
forward one, so that we minimize any other activity associated with this
attempt.
8. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
9. Assuming it failed, Click Start
10. Click Run
11. Type: "%WINDIR%\Windows Update.log" (please INCLUDE the quotes and
notice the space between windows and update)
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 7.
15. Starting at the beginning of the first entry for that minute, type the
keys <Ctrl>+<Shift>+<End> and this will highlight everything in the log to
the end of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation. Specifically, was it while
trying to reach the Windows Update website? Was it after that, when you
scanning for updates? Or was it while you were trying to install an update?
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.
Sincerely,
Pat Walters [MSFT]
"Micktron" <> wrote in message
news:9F26E32E-6DBF-4B44-A5B0-...
> The following items failed to install. To try installing them again, click
> Review and install updates, and then click Install Now again.
>
> Cumulative Security Update for Internet Explorer 6 Service Pack 1
(KB867282)
> Security Update for Windows 2000 (KB891781)
> Security Update for Windows 2000 (KB885250)
> Security Update for Windows 2000 (KB888113)
> Security Update for Windows 2000 (KB890047)
> Security Update for Windows 2000 (KB873333)
> Security Update for Windows Media Player 9 Series (KB885492)
> Security Update for Windows 2000 (KB885834)
> Security Update for Windows 2000 (KB841356)
>
|
Similar Threads
Linear Mode
