Cannot update Outlook, PowerPoint, Word03 (KB917149 KB916518 KB917

After multiple attempts, in WinXP SP 2, the following updates fail to install:
Update for Outlook 2003 Junk Email Filter (KB917149)
Security Update for PowerPoint 2003 (KB916518)
Security Update for Word 2003 (KB917334)
The updater keeps requesting that I install these updates. The first is for
Junk Mail, the second and third are security updates. Does someone know if
there is a utility I can run to fix this issue? I'd rather avoid poking
around in regedit.
Thanks!

Jonezen <> wrote:

> After multiple attempts, in WinXP SP 2, the following updates fail to
> install: Update for Outlook 2003 Junk Email Filter (KB917149)
> Security Update for PowerPoint 2003 (KB916518)
> Security Update for Word 2003 (KB917334)
> The updater keeps requesting that I install these updates.

It seems likely that your Office 2003 installation is damaged. Have you at
any time recently used a so-called "Registry Cleaner"? If so, it is
possible that your registry is now damaged in respect of the Office 2003
entries.

For instance, the Windows Live Safety Center registry scan might cause these
problems.

If this case applies to you, you should back your system up to a time before
you used the registry cleaner.

To restore from the backup made by the Windows Live Safety Center, do the
following:

- Use control panel "Folder Options", tab "View", to enable "Show hidden
files
and folders", and un-check "Hide extensions for known file types".
- Close all Internet Explorer windows.
- Use Windows Explorer to navigate to folder:

C:\Documents and Settings\<user>\Application Data\Windows Live Safety
Center\BackUp\

and double-click the .reg file previously created by the Microsoft Safety
registry cleanup.

Please report back whether this fixes your problem.

Otherwise, you can try:

1. In any Office 2003 application, pull down Tools, and select "Detect and
Repair" (it might require the Office installation CD-ROM).

2. Uninstall Office 2003 completely, and re-install, then apply the latest
Office 2003 Service Pack and all pending Office 2003 updates.


--
Robin Walker [MVP Networking]

Dear Robin Walker, after following your procedure, was able to finally undate
the outlook,powerpoint and word03.(restored from the backup made by Windows
Live Safety Center).
THANK YOU .......Buterflynine

"Robin Walker [MVP]" wrote:

> Jonezen <> wrote:
>
> > After multiple attempts, in WinXP SP 2, the following updates fail to
> > install: Update for Outlook 2003 Junk Email Filter (KB917149)
> > Security Update for PowerPoint 2003 (KB916518)
> > Security Update for Word 2003 (KB917334)
> > The updater keeps requesting that I install these updates.
>
> It seems likely that your Office 2003 installation is damaged. Have you at
> any time recently used a so-called "Registry Cleaner"? If so, it is
> possible that your registry is now damaged in respect of the Office 2003
> entries.
>
> For instance, the Windows Live Safety Center registry scan might cause these
> problems.
>
> If this case applies to you, you should back your system up to a time before
> you used the registry cleaner.
>
> To restore from the backup made by the Windows Live Safety Center, do the
> following:
>
> - Use control panel "Folder Options", tab "View", to enable "Show hidden
> files
> and folders", and un-check "Hide extensions for known file types".
> - Close all Internet Explorer windows.
> - Use Windows Explorer to navigate to folder:
>
> C:\Documents and Settings\<user>\Application Data\Windows Live Safety
> Center\BackUp\
>
> and double-click the .reg file previously created by the Microsoft Safety
> registry cleanup.
>
> Please report back whether this fixes your problem.
>
> Otherwise, you can try:
>
> 1. In any Office 2003 application, pull down Tools, and select "Detect and
> Repair" (it might require the Office installation CD-ROM).
>
> 2. Uninstall Office 2003 completely, and re-install, then apply the latest
> Office 2003 Service Pack and all pending Office 2003 updates.
>
>
> --
> Robin Walker [MVP Networking]
>
>
>
>