[Personally, I wouldn't install a Norton application on any machine, let
alone Vista.]
There's a very strong possibility that you have a Vundo infection, which is
usually accompanied by ZLOB and/or SDBot infections, all of which are
protected by a rootkit.
Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware
When all else fails, HijackThis v2.0.2
(
http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
==========================================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Heather wrote:
> Just 1 day. Also, I just ran McAfee from their web site and no problems
> were detected. I'm sure not sure I like this Vista.
>
> "PA Bear [MS MVP]" wrote:
>> How long have you been running without an anti-virus application
>> installed?
>>
>> I would NOT attempt to reinstall NIS 2008 at this juncture. If and when
>> you choose to do so, NIS 2008 includes its own firewall and should
>> automatically disable the Windows Firewall when it's installed.
>>
>> Heather wrote:
>>> Thanks, I just ran that and I still cannot open windows update. I don't
>>> have an anti-virus on at the moment as I was hoping the updated Vista
>>> might
>>> help with getting Norton back on. Perhaps now the Norton Internet
>>> Security
>>> 2008 will work (Do you think I need to uninstall Zone Alarm before I try
>>> to
>>> intsall Norton?)
>>> Any other ideas on Updaate? Wen I look at properties on update under
>>> shortct under "advanced" the box "run it a seperate memory space" is
>>> ticked.
>>> It cannot be unticked. Is this anything?
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> 1. Download this tool, saving it to your desktop:
>>>> http://service1.symantec.com/SUPPORT...05033108162039
>>>>
>>>> 2. Right-click on the saved file and select "Run as Administrator"
>>>>
>>>> 3. Reboot.
>>>>
>>>> 4. Does the update problem persist?
>>>>
>>>> 5. What anti-virus application is installed now?
>>>>
>>>> Heather wrote:
>>>>> when I try to do an update it open for a flash then vanishes. I had
>>>>> Norton
>>>>> 360 on the computer (came with it) and uninstalled it (another problem
>>>>> because I cannot install my new Norton Internet security 2008). I
>>>>> really
>>>>> want to update Vista but have no idea how. Currently have Zone Alarm
>>>>> basic
>>>>> but the problem is the same before and after Zone installed. Any
>>>>> ideas?
>>>>> I
>>>>> am a novice user.
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