WYSIWYG wrote:
> For more than a year, I have been unable to update my version of
> Windows XP. Currently, whenever or however I attempt to reach the
> Windows Update site, I am sent to Google. Any way I try, I am sent
> to Google. I've done everything that I can think of to try to
> resolve this, all to no avail. If you know of any way to help,
> please post your advice.
Did you try utilizing Google to search for your solution? I mean - you must
have been sent there a few times. ;-)
Check your DNS settings - of course you'll need to know the proper ones -
although if you are connected to high-speed Internet of any type/have a NAT
router - you are likely using DHCP and the DNS settings should be set to
obtain from your DHCP server.
Check your HOSTS file - could be you are being redirected by an entry in
that file.
http://www.mvps.org/winhelp2002/hostsfaq.htm#Editor
Otherwise...
- Get specific with the Windows version...
Start button --> RUN --> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name) while the line starting with the word "version" will
give you the rest of the story. Post both in response to this message
verbatim. ;-)
- Run a couple of antispyware scans
Download, install, run, update and perform a full scan (separately)
with the following two applications (freeware versions are the ones
to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and
removing whatever they both find completely, you may
uninstall these products,if you wish.
- Disk Cleanup
How to use Disk Cleanup
http://support.microsoft.com/kb/310312
- CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
- Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
- Cleanup/update the update system
Reboot.
Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.
Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.
Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en
Reboot.
Log on as an user with administrative rights and open Internet Explorer and
visit
http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and anything having to do with
"Office Live". I would completely avoid the Optional Hardware updates.
Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.
** If it seemed to have failed, do this: **
Check the staus of these two services:
- Automatic Updates
- Background Intelligent Transfer Service
Click Start, click Run, type services.msc, and then click OK. In the list of
services, find those two, right click on them one at a time and choose
properties. In the Startup type list, what is each of them set to?
Report that here.
Then:
Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.
Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.
You can copy/paste the last 50 or so lines here...
How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093
PLEASE - come back - let everyone know what worked and what didn't. Your
question is archived indefintely - so if it helped, say so - then others who
search for their answer might benefit from your issue in the future (or even
you might need it again.)
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
Similar Threads
Linear Mode
