Can't connect to Windows Update--get "undefined"

When I go to the start/help/windows update and click on update the only thing
that comes up on the screen is the word "undefined." I can get to update if
I don't use the start/help menu (but of course run into the KB899589
problem). This same thing happened about a year ago and someone gave me a
file or two to put in the "run" box and it seemed to fix it. It seemed to
happen after I ran a "Net" something from Microsoft in order to install NY
Times Reader. I recently had to use the recover disk, but did manage to use
update for SP 3 before this "undefined" problem started. I run XP pro with
SP3. Anyone know how I can access update again via start/help/update?
--
Chris C

> ...I recently had to use the recover disk, but did
> manage to use update for SP 3 before this "undefined" problem started. I
> run XP pro with SP3.

CrystalBall© sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Chris Kjeld wrote:
> When I go to the start/help/windows update and click on update the only
> thing that comes up on the screen is the word "undefined." I can get to
> update if I don't use the start/help menu (but of course run into the
> KB899589 problem). This same thing happened about a year ago and someone
> gave me a file or two to put in the "run" box and it seemed to fix it. It
> seemed to happen after I ran a "Net" something from Microsoft in order to
> install NY Times Reader. I recently had to use the recover disk, but did
> manage to use update for SP 3 before this "undefined" problem started. I
> run XP pro with SP3. Anyone know how I can access update again via
> start/help/update?

Thanks. Excuse the dumb question, but how do I know if I am running XP Pro
system 32 or 64?
--
Chris C


"PA Bear [MS MVP]" wrote:

> > ...I recently had to use the recover disk, but did
> > manage to use update for SP 3 before this "undefined" problem started. I
> > run XP pro with SP3.
>
> CrystalBall© sez...
>
> Updates are not installed successfully from Windows Update, from Microsoft
> Update, or by using Automatic Updates after you repair a Windows XP
> installation:
> http://support.microsoft.com/kb/943144
>
> NB: Also applies to clean installs, upgrade installs, and Recovery installs.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Chris Kjeld wrote:
> > When I go to the start/help/windows update and click on update the only
> > thing that comes up on the screen is the word "undefined." I can get to
> > update if I don't use the start/help menu (but of course run into the
> > KB899589 problem). This same thing happened about a year ago and someone
> > gave me a file or two to put in the "run" box and it seemed to fix it. It
> > seemed to happen after I ran a "Net" something from Microsoft in order to
> > install NY Times Reader. I recently had to use the recover disk, but did
> > manage to use update for SP 3 before this "undefined" problem started. I
> > run XP pro with SP3. Anyone know how I can access update again via
> > start/help/update?
>
>

If you have to ask, you're probably running x32. (You'd have paid quite a
bit more for x64.)

If %windir%\syswow64 <=this folder is NOT found, you're running x32.


Chris Kjeld wrote:
> Thanks. Excuse the dumb question, but how do I know if I am running XP
> Pro
> system 32 or 64?
>
>>> ...I recently had to use the recover disk, but did
>>> manage to use update for SP 3 before this "undefined" problem started.
>>> I
>>> run XP pro with SP3.
>>
>> CrystalBall© sez...
>>
>> Updates are not installed successfully from Windows Update, from
>> Microsoft
>> Update, or by using Automatic Updates after you repair a Windows XP
>> installation:
>> http://support.microsoft.com/kb/943144
>>
>> NB: Also applies to clean installs, upgrade installs, and Recovery
>> installs. --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Chris Kjeld wrote:
>>> When I go to the start/help/windows update and click on update the only
>>> thing that comes up on the screen is the word "undefined." I can get to
>>> update if I don't use the start/help menu (but of course run into the
>>> KB899589 problem). This same thing happened about a year ago and
>>> someone
>>> gave me a file or two to put in the "run" box and it seemed to fix it.
>>> It
>>> seemed to happen after I ran a "Net" something from Microsoft in order
>>> to
>>> install NY Times Reader. I recently had to use the recover disk, but
>>> did
>>> manage to use update for SP 3 before this "undefined" problem started.
>>> I
>>> run XP pro with SP3. Anyone know how I can access update again via
>>> start/help/update?

or to find out if you have a 32 bit system (x86) -
Click Start, Select Run, now type in: msinfo32

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"PA Bear [MS MVP]" <> wrote in message
news:...
| If you have to ask, you're probably running x32. (You'd have paid quite a
| bit more for x64.)
|
| If %windir%\syswow64 <=this folder is NOT found, you're running x32.
|
|
| Chris Kjeld wrote:
| > Thanks. Excuse the dumb question, but how do I know if I am running XP
| > Pro
| > system 32 or 64?
| >
| >>> ...I recently had to use the recover disk, but did
| >>> manage to use update for SP 3 before this "undefined" problem started.
| >>> I
| >>> run XP pro with SP3.
| >>
| >> CrystalBall© sez...
| >>
| >> Updates are not installed successfully from Windows Update, from
| >> Microsoft
| >> Update, or by using Automatic Updates after you repair a Windows XP
| >> installation:
| >> http://support.microsoft.com/kb/943144
| >>
| >> NB: Also applies to clean installs, upgrade installs, and Recovery
| >> installs. --
| >> ~Robear Dyer (PA Bear)
| >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
| >> AumHa VSOP & Admin http://aumha.net
| >> DTS-L http://dts-l.net/
| >>
| >>
| >> Chris Kjeld wrote:
| >>> When I go to the start/help/windows update and click on update the only
| >>> thing that comes up on the screen is the word "undefined." I can get to
| >>> update if I don't use the start/help menu (but of course run into the
| >>> KB899589 problem). This same thing happened about a year ago and
| >>> someone
| >>> gave me a file or two to put in the "run" box and it seemed to fix it.
| >>> It
| >>> seemed to happen after I ran a "Net" something from Microsoft in order
| >>> to
| >>> install NY Times Reader. I recently had to use the recover disk, but
| >>> did
| >>> manage to use update for SP 3 before this "undefined" problem started.
| >>> I
| >>> run XP pro with SP3. Anyone know how I can access update again via
| >>> start/help/update?
|

[I can NEVER remember that!]

TaurArian wrote:
> or to find out if you have a 32 bit system (x86) -
> Click Start, Select Run, now type in: msinfo32
>
>
> "PA Bear [MS MVP]" <> wrote in message
> news:...
>> If you have to ask, you're probably running x32. (You'd have paid quite
>> a
>> bit more for x64.)
>>
>> If %windir%\syswow64 <=this folder is NOT found, you're running x32.
>>
>>
>> Chris Kjeld wrote:
>>> Thanks. Excuse the dumb question, but how do I know if I am running XP
>>> Pro
>>> system 32 or 64?
>>>
>>>>> ...I recently had to use the recover disk, but did
>>>>> manage to use update for SP 3 before this "undefined" problem started.
>>>>> I
>>>>> run XP pro with SP3.
>>>>
>>>> CrystalBall© sez...
>>>>
>>>> Updates are not installed successfully from Windows Update, from
>>>> Microsoft
>>>> Update, or by using Automatic Updates after you repair a Windows XP
>>>> installation:
>>>> http://support.microsoft.com/kb/943144
>>>>
>>>> NB: Also applies to clean installs, upgrade installs, and Recovery
>>>> installs. --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> Chris Kjeld wrote:
>>>>> When I go to the start/help/windows update and click on update the
>>>>> only
>>>>> thing that comes up on the screen is the word "undefined." I can get
>>>>> to
>>>>> update if I don't use the start/help menu (but of course run into the
>>>>> KB899589 problem). This same thing happened about a year ago and
>>>>> someone
>>>>> gave me a file or two to put in the "run" box and it seemed to fix it.
>>>>> It
>>>>> seemed to happen after I ran a "Net" something from Microsoft in order
>>>>> to
>>>>> install NY Times Reader. I recently had to use the recover disk, but
>>>>> did
>>>>> manage to use update for SP 3 before this "undefined" problem started.
>>>>> I
>>>>> run XP pro with SP3. Anyone know how I can access update again via
>>>>> start/help/update?

Thanks for the great help. I think I can still download Windows Update if I
don't go through the Start/Help/Update. Think I'll wait for another update
and see if it downloads before I try to apply the fixes. I am not too
confident about these things. If I register the Wups2.dil file and that is
not the problem, will it do any harm?
--
Chris C


"Chris Kjeld" wrote:

> Thanks. Excuse the dumb question, but how do I know if I am running XP Pro
> system 32 or 64?
> --
> Chris C
>
>
> "PA Bear [MS MVP]" wrote:
>
> > > ...I recently had to use the recover disk, but did
> > > manage to use update for SP 3 before this "undefined" problem started. I
> > > run XP pro with SP3.
> >
> > CrystalBall© sez...
> >
> > Updates are not installed successfully from Windows Update, from Microsoft
> > Update, or by using Automatic Updates after you repair a Windows XP
> > installation:
> > http://support.microsoft.com/kb/943144
> >
> > NB: Also applies to clean installs, upgrade installs, and Recovery installs.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> >
> > Chris Kjeld wrote:
> > > When I go to the start/help/windows update and click on update the only
> > > thing that comes up on the screen is the word "undefined." I can get to
> > > update if I don't use the start/help menu (but of course run into the
> > > KB899589 problem). This same thing happened about a year ago and someone
> > > gave me a file or two to put in the "run" box and it seemed to fix it. It
> > > seemed to happen after I ran a "Net" something from Microsoft in order to
> > > install NY Times Reader. I recently had to use the recover disk, but did
> > > manage to use update for SP 3 before this "undefined" problem started. I
> > > run XP pro with SP3. Anyone know how I can access update again via
> > > start/help/update?
> >
> >

re-registering the Wups2.dll file will not do any harm.

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Chris Kjeld" <> wrote in message
news64747A5-F86B-4834-9736-...
| Thanks for the great help. I think I can still download Windows Update if I
| don't go through the Start/Help/Update. Think I'll wait for another update
| and see if it downloads before I try to apply the fixes. I am not too
| confident about these things. If I register the Wups2.dil file and that is
| not the problem, will it do any harm?
| --
| Chris C
|
|
| "Chris Kjeld" wrote:
|
| > Thanks. Excuse the dumb question, but how do I know if I am running XP Pro
| > system 32 or 64?
| > --
| > Chris C
| >
| >
| > "PA Bear [MS MVP]" wrote:
| >
| > > > ...I recently had to use the recover disk, but did
| > > > manage to use update for SP 3 before this "undefined" problem started. I
| > > > run XP pro with SP3.
| > >
| > > CrystalBall© sez...
| > >
| > > Updates are not installed successfully from Windows Update, from Microsoft
| > > Update, or by using Automatic Updates after you repair a Windows XP
| > > installation:
| > > http://support.microsoft.com/kb/943144
| > >
| > > NB: Also applies to clean installs, upgrade installs, and Recovery installs.
| > > --
| > > ~Robear Dyer (PA Bear)
| > > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
| > > AumHa VSOP & Admin http://aumha.net
| > > DTS-L http://dts-l.net/
| > >
| > >
| > > Chris Kjeld wrote:
| > > > When I go to the start/help/windows update and click on update the only
| > > > thing that comes up on the screen is the word "undefined." I can get to
| > > > update if I don't use the start/help menu (but of course run into the
| > > > KB899589 problem). This same thing happened about a year ago and someone
| > > > gave me a file or two to put in the "run" box and it seemed to fix it. It
| > > > seemed to happen after I ran a "Net" something from Microsoft in order to
| > > > install NY Times Reader. I recently had to use the recover disk, but did
| > > > manage to use update for SP 3 before this "undefined" problem started. I
| > > > run XP pro with SP3. Anyone know how I can access update again via
| > > > start/help/update?
| > >
| > >