Can't delete Emails from OE

A friend cannot delete emails from her outlook express (She uses XP and I
think she's using IE6). She can send them to the delete folder but they
won't move from there, no matter what she does. Is there a way to remove and
reinstall Outlook express? Any other suggestions?

By the way, I thought I'd find out where my .dbx files are stored. I went
through Docs and setting/my user name/application data/ identities... (long
file name), but the folder was empty. Could not find where my emails are
stored. ???


--
Thanks, Don

Thanks Shark. I'll get her in install IE 7.

I've been to the Identities folder and the one inside that where OE mail is
supposed to be stored (according to OE/Tools/options/etc.) but it's empty.

Anyway, my main question is how to solve my friend's problem of not being
able to completely delete her emails.
--
Thanks, Don


"Shark" wrote:

> An unrelated suggestion: your friend should upgrate to IE7 for XP.
>
> Outlook Express tells you in its settings the folder where your
> messages are stored. I don't use it currently, but if I remember well,
> it's under Tools, and one of the 2 options at the very bottom after
> that. You can even change that folder yourself if you want to, storing
> messages in a diff. folder.
>
> On Apr 22, 9:36 pm, Don <D...@discussions.microsoft.com> wrote:
> > A friend cannot delete emails from her outlook express (She uses XP and I
> > think she's using IE6). She can send them to the delete folder but they
> > won't move from there, no matter what she does. Is there a way to remove and
> > reinstall Outlook express? Any other suggestions?
> >
> > By the way, I thought I'd find out where my .dbx files are stored. I went
> > through Docs and setting/my user name/application data/ identities... (long
> > file name), but the folder was empty. Could not find where my emails are
> > stored. ???
> >
> > --
> > Thanks, Don
>
>
>

"Don" <> wrote in message
news:6367FA9A-C535-498A-9E67-...
>A friend cannot delete emails from her outlook express (She uses XP and I
> think she's using IE6). She can send them to the delete folder but they
> won't move from there, no matter what she does. Is there a way to remove
> and
> reinstall Outlook express? Any other suggestions?
>
> By the way, I thought I'd find out where my .dbx files are stored. I went
> through Docs and setting/my user name/application data/ identities...
> (long
> file name), but the folder was empty. Could not find where my emails are
> stored. ???
>
>
> --
> Thanks, Don

Deleted Items is probably corrupt.
Go to Tools | Options | Maintenance | Store Folder and see where OE is
storing its data files.
Close OE.
Go to the store folder with Windows Explorer and delete Deleted Items.dbx.
With Win2K, WinXP and Win2K3 it will be a hidden file.
OE will build a new one when you reopen it.

If Deleted Items has messages you want to keep, instead of deleting it move
(not copy) it to an empty Windows folder. Then use DBXtract on the old
Deleted Items.dbx.
DBXtract ($5): http://www.oehelp.com/DBXtract/
You can drag the recovered messages from the Windows folder back into an OE
folder in the Folder List in an open OE.

See http://insideoe.tomsterdam.com/faqs/why.htm#cantdel

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

OE-specific newsgroup:
news://msnews.microsoft.com/microsof...xpress.general
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

Don wrote:
> A friend cannot delete emails from her outlook express (She uses XP and I
> think she's using IE6). She can send them to the delete folder but they
> won't move from there, no matter what she does. Is there a way to remove
> and reinstall Outlook express? Any other suggestions?
>
> By the way, I thought I'd find out where my .dbx files are stored. I went
> through Docs and setting/my user name/application data/ identities...
> (long
> file name), but the folder was empty. Could not find where my emails are
> stored. ???