Can't delete a System Folder

I am working on a client's HP laptop running Vista Home Premium cleaning out
all the items he wants removed. One of the items was Nero 7.0.xxx which
wasn't 100% compatible with Vista. I finally got everything of Nero removed
except a folder named "Nero Scout" which is displayed in "Computer" under
the drives.

I ran every commandline I could find online, to remove "Nero Scout" all of
which failed because the item "MediaLibraryNSE.dll" couldn't be found. I
also ran the latest Nero Cleaning Tool. I've run CCleaner and RegSupreme
Pro. And finally I did a search in Regedit for "Nero" and "Ahead" (directly
related to Nero) and deleted all items. What that accomplished was to remove
the folder "name", but the folder remains. Right-clicking on the folder and
choosing "Properties" gets an error: "The properties for this item are not
available". The "Type" shows it as "System Folder".

I did a Registry search for both of the strings showing in the Info Pane and
the second one: "3D6BE802-FCOD-4594-A304-E611F97089DC}" looked promising,
but I am reluctance to delete it. hehe Here is where it is located:
"HKEY_USERS\S-1-5-21-1875865841-1623057015-2609914292-1000\Software\Microsoft\Windows\CurentVersion\Shel l
Extensions\Cached"

Bottom line.... how do I remove that folder?

Have you tried to take ownership of the file and delete it in Safe Mode or with the Command Line

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Hapkido" <> wrote in message news:%...
>I am working on a client's HP laptop running Vista Home Premium cleaning out
> all the items he wants removed. One of the items was Nero 7.0.xxx which
> wasn't 100% compatible with Vista. I finally got everything of Nero removed
> except a folder named "Nero Scout" which is displayed in "Computer" under
> the drives.
>
> I ran every commandline I could find online, to remove "Nero Scout" all of
> which failed because the item "MediaLibraryNSE.dll" couldn't be found. I
> also ran the latest Nero Cleaning Tool. I've run CCleaner and RegSupreme
> Pro. And finally I did a search in Regedit for "Nero" and "Ahead" (directly
> related to Nero) and deleted all items. What that accomplished was to remove
> the folder "name", but the folder remains. Right-clicking on the folder and
> choosing "Properties" gets an error: "The properties for this item are not
> available". The "Type" shows it as "System Folder".
>
> I did a Registry search for both of the strings showing in the Info Pane and
> the second one: "3D6BE802-FCOD-4594-A304-E611F97089DC}" looked promising,
> but I am reluctance to delete it. hehe Here is where it is located:
> "HKEY_USERS\S-1-5-21-1875865841-1623057015-2609914292-1000\Software\Microsoft\Windows\CurentVersion\Shel l
> Extensions\Cached"
>
> Bottom line.... how do I remove that folder?
>

Go to nero's web site and get their clean tool. It will uninstall all
remnants of Nero.
--
Paul


"Peter Foldes" wrote:

> Have you tried to take ownership of the file and delete it in Safe Mode or with the Command Line
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Hapkido" <> wrote in message news:%...
> >I am working on a client's HP laptop running Vista Home Premium cleaning out
> > all the items he wants removed. One of the items was Nero 7.0.xxx which
> > wasn't 100% compatible with Vista. I finally got everything of Nero removed
> > except a folder named "Nero Scout" which is displayed in "Computer" under
> > the drives.
> >
> > I ran every commandline I could find online, to remove "Nero Scout" all of
> > which failed because the item "MediaLibraryNSE.dll" couldn't be found. I
> > also ran the latest Nero Cleaning Tool. I've run CCleaner and RegSupreme
> > Pro. And finally I did a search in Regedit for "Nero" and "Ahead" (directly
> > related to Nero) and deleted all items. What that accomplished was to remove
> > the folder "name", but the folder remains. Right-clicking on the folder and
> > choosing "Properties" gets an error: "The properties for this item are not
> > available". The "Type" shows it as "System Folder".
> >
> > I did a Registry search for both of the strings showing in the Info Pane and
> > the second one: "3D6BE802-FCOD-4594-A304-E611F97089DC}" looked promising,
> > but I am reluctance to delete it. hehe Here is where it is located:
> > "HKEY_USERS\S-1-5-21-1875865841-1623057015-2609914292-1000\Software\Microsoft\Windows\CurentVersion\Shel l
> > Extensions\Cached"
> >
> > Bottom line.... how do I remove that folder?
> >
>

Hapkido wrote:
> I am working on a client's HP laptop running Vista Home Premium
> cleaning out all the items he wants removed. One of the items was
> Nero 7.0.xxx which wasn't 100% compatible with Vista. I finally got
> everything of Nero removed except a folder named "Nero Scout" which
> is displayed in "Computer" under the drives.
>
> I ran every commandline I could find online, to remove "Nero Scout"
> all of which failed because the item "MediaLibraryNSE.dll" couldn't
> be found. I also ran the latest Nero Cleaning Tool. I've run CCleaner
> and RegSupreme Pro. And finally I did a search in Regedit for "Nero"
> and "Ahead" (directly related to Nero) and deleted all items. What
> that accomplished was to remove the folder "name", but the folder
> remains. Right-clicking on the folder and choosing "Properties" gets
> an error: "The properties for this item are not available". The
> "Type" shows it as "System Folder".
> I did a Registry search for both of the strings showing in the Info
> Pane and the second one: "3D6BE802-FCOD-4594-A304-E611F97089DC}"
> looked promising, but I am reluctance to delete it. hehe Here is
> where it is located:
> "HKEY_USERS\S-1-5-21-1875865841-1623057015-2609914292-1000\Software\Microsoft\Windows\CurentVersion\Shel l
> Extensions\Cached"
> Bottom line.... how do I remove that folder?
=======================
Here's a possibility:

Unlocker
http://ccollomb.free.fr/unlocker/

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

John,

I downloaded and installed "Unlocker". There is supposed to be "Unlocker" on
the context menu when right-clicking on a pesky file. But it wasn't
displayed on this particular file. However, I clicked on "delete", which in
the past had resulted in an error, but this time it was able to be deleted.
Whether or not "Unlocker" made this possible or not I can't say. But the
important thing is that it is now gone.... Yippee!!

THANKS!!

"John Inzer" <> wrote in message
news:...
> Here's a possibility:
>
> Unlocker
> http://ccollomb.free.fr/unlocker/
>
> --
>
> John Inzer
> MS Picture It! -
> Digital Image MVP
>
> Digital Image
> Highlights and FAQs
> http://tinyurl.com/aczzp
>
> Notice
> This is not tech support
> I am a volunteer
>
> Solutions that work for
> me may not work for you
>
> Proceed at your own risk
>

"Hapkido" <> wrote in message
news:...
> John,
>
> I downloaded and installed "Unlocker". There is supposed to be "Unlocker"
> on the context menu when right-clicking on a pesky file. But it wasn't
> displayed on this particular file. However, I clicked on "delete", which
> in the past had resulted in an error, but this time it was able to be
> deleted. Whether or not "Unlocker" made this possible or not I can't say.
> But the important thing is that it is now gone.... Yippee!!
>
> THANKS!!
>
> "John Inzer" <> wrote in message
> news:...
>> Here's a possibility:
>>
>> Unlocker
>> http://ccollomb.free.fr/unlocker/
>>
>> --
>>
>> John Inzer
>> MS Picture It! -
>> Digital Image MVP
>>
>> Digital Image
>> Highlights and FAQs
>> http://tinyurl.com/aczzp
>>
>> Notice
>> This is not tech support
>> I am a volunteer
>>
>> Solutions that work for
>> me may not work for you
>>
>> Proceed at your own risk
>>
>
>
Sorry but I would not touch even the site with a very long pole. It look a
very dodgy one to me?



--
Ian