Can't do windows xp update

As of last week, when I try to do a windows update on one o fmy XP PCs,
a get an error on the update page
that says I need to have certain services started (PITS and Event Log).
When I checked, they are started
already. I'm not sure what to do now since that's not the issue, and
the links they provide don't specifically
mention this issue. Any suggestions besides reinstalling either IE or
Windows?

Courtesy : MS Support.

--------------------------------------

The issue is most likely related to some incorrect system configurations. To resolve
the issue, we can use the following steps. We can test the issue after performing
each step.

Step 1: Reset Internet Explorer settings.
==========
1. Click Start, Run, type: inetcpl.cpl and press Enter.
2. Select the General tab, and in the Temporary Internet files window, click Delete
Cookies, and click OK.
3. In the same tab click Delete Flies, check the "Delete all offline contents" box
and click OK.

4. Click on the "Security" tab. Click on each zone and click the button "Default
Level".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck Enable third-party browser extensions
(requires restarting).
7. Click to select the Use HTTP 1.1 and the Use HTTP 1.1 through proxy connections
check boxes.

Step 2: Check the local Windows Update services.
===============
This issue can occur if three services have not been configured correctly. Please
refer to the following steps to check them:

1. Click Start->Run, type "services.msc" (without quotation marks) in the open box
and click OK.
2. Double click the service "Automatic Updates".
3. Click on the Log On tab, please ensure the option "Local System account" is
selected and the option "Allow service to interact with desktop" is unchecked.

4. Check if this service has been enabled on the listed Hardware Profile. If not,
please click the Enable button to enable it.
5. Click on the tab "General "; make sure the "Startup Type" is "Automatic".
Then please click the button "Start" under "Service Status" to start the service.
6. Repeat the above steps with the other two services:

Background Intelligent Transfer Service (BITS) Event log

Note: The Startup Type of BITS can be "Automatic" or "Manual"; the Event log service
is enabled on all of the hardware profiles, which does not have an option to enable
or disable on certain hardware profile.

Step 3: Rename the temporary folder of Windows Update.
===============
This behavior may occur if the temporary folder of Windows Update has been corrupted.
We can refer to the following steps to rename this folder. Please be assured the
folder will be created again when we visit the Windows Update site again.

1. Click Start, Run, type: cmd and press Enter. Please run the following command in
the opened window.

net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to SDold.
4. Click Start, Run, type: cmd and press Enter. Please run the following command in
the opened window.

net start WuAuServ

Step 4: Re-register the Windows Update components.
=================
1. Click Start, Run, type: cmd and press Enter.
2. Run the following commands:

Regsvr32 msxml3.dll
Regsvr32 wuapi.dll
Regsvr32 wuaueng.dll
Regsvr32 wucltui.dll
Regsvr32 wups.dll
Regsvr32 wuweb.dll
Regsvr32 qmgr.dll
Regsvr32 qmgrprxy.dll
Regsvr32 jscript.dll

We will receive "succeeded" message if a component is registered successfully.

Step 5: Disable firewalls or other Internet browser programs that can affect the
Internet connection.
==================
The following programs can affect the connection to the Windows Update site and I
suggest you remove or disable them:

TweakMASTER DNS
Web Accelerator
Download Accelerator
GetRight
Browser Blaster
Sygate Personal Firewall
Norton Internet Security
Freedom Firewall
Zone Alarm Firewall

If you have any other similar programs such as a pop-up blocker, please also
temporarily remove or disable it to test the issue. If this issue appears to be
related to a firewall program, I also recommended that you contact the firewall
manufacturer to obtain the information to configure the firewall options to allow the
access to the Windows Update site.

Step 6: Reset the proxy list (and bypass list).
==================
This issue can occur if the proxy has not been configured correctly. Let's first
reset the proxy list.

1. Open Internet Explorer. On the Tools menu, click Internet Options.
2. Click the Connections tab, click LAN Settings, and then click Advance.
3. Delete any entry in the Exceptions section.
4. Quit Internet Explorer.
5. Click Start, click Run, type cmd, and then click OK.
6. Type the following commands. Press ENTER after each command.

proxycfg -d
proxycfg -u
net stop wuauserv
net start wuauserv


<> wrote in message
news: oups.com...
> As of last week, when I try to do a windows update on one o fmy XP PCs,
> a get an error on the update page
> that says I need to have certain services started (PITS and Event Log).
> When I checked, they are started
> already. I'm not sure what to do now since that's not the issue, and
> the links they provide don't specifically
> mention this issue. Any suggestions besides reinstalling either IE or
> Windows?
>

Thank you, especially for such an in depth answer. I'll try all this
out in the next couple days when I'm back at that computer.

Feed back would be appreciated.


<> wrote in message
news: oups.com...
> Thank you, especially for such an in depth answer. I'll try all this
> out in the next couple days when I'm back at that computer.
>

That worked. It was the Automatic Update service that was turned off. I
feel like I should have checked that in the first place, but I don't
know how it would have gotten turned off in the first place.
Thanks.

TaurArian wrote:
> Feed back would be appreciated.
>
>
> <> wrote in message
> news: oups.com...
> > Thank you, especially for such an in depth answer. I'll try all this
> > out in the next couple days when I'm back at that computer.
> >