Can't Download SP2 Update for XP

When I try to re-update my xp home edition sp1 ecition with service pack 2 I
get a blank white screen returned. At the bottom of the screen on the bar it
says done. I can access other microsoft support sites ok but I cant get the
sp2 upgrade to work.

I uninstalled sp2 because I got a crash notice from Microsoft Error report
that said I needed to install SP2 even though I had already installed it. The
reason I uninstalled it was that I couldn't link to the internet from
hyperlinks that were included in emails. nothing happened when I clicked on
them.

I would appreciate any help you can offer.

I am able to download but unable to install, whether from the updates site or
from the Office Downloads site. As I install, I am asked to insert my
(legitimate) Office 2003 CD, which I do. But it cannot find what it is
looking for there. I receive the message "A required installation file
SKU112.CAB could not be found". So I am left with it in "My Downloads" but I
cannot get any further!

Any idea where I might find it please?

Steven Jonas

"Mike G" wrote:

> When I try to re-update my xp home edition sp1 ecition with service pack 2 I
> get a blank white screen returned. At the bottom of the screen on the bar it
> says done. I can access other microsoft support sites ok but I cant get the
> sp2 upgrade to work.
>
> I uninstalled sp2 because I got a crash notice from Microsoft Error report
> that said I needed to install SP2 even though I had already installed it. The
> reason I uninstalled it was that I couldn't link to the internet from
> hyperlinks that were included in emails. nothing happened when I clicked on
> them.
>
> I would appreciate any help you can offer.
>

Windows XP Service Pack 2 - download
http://www.microsoft.com/downloads/d...displaylang=en

SP2 CD can be ordered online.
http://www.microsoft.com/windowsxp/d...s/default.mspx


"Mike G" <> wrote in message
news:A525B4E7-74D2-4299-BE87-...
> When I try to re-update my xp home edition sp1 ecition with service pack 2 I
> get a blank white screen returned. At the bottom of the screen on the bar it
> says done. I can access other microsoft support sites ok but I cant get the
> sp2 upgrade to work.
>
> I uninstalled sp2 because I got a crash notice from Microsoft Error report
> that said I needed to install SP2 even though I had already installed it. The
> reason I uninstalled it was that I couldn't link to the internet from
> hyperlinks that were included in emails. nothing happened when I clicked on
> them.
>
> I would appreciate any help you can offer.
>

try repairing your installation of Office 2003

Method 1 – Open Word, go to Help – Select Detect and Repair

or use Method 2 -

1. Click Start, and then click Control Panel.
2. Click Add or Remove Programs.
3. Click the Office 2003 program that you want to repair, and then click Change.
4. In the Maintenance Mode Options dialog box, click Reinstall or Repair, and then
click Next.
5. In the Reinstall or Repair Office dialog box, click Detect and Repair errors in my
Office installation, and then click Install.
6. When the repair process is finished, run the update again.

See if you can install the update now.

How to troubleshoot failures updating your Office installation from the Office Update
Web site
http://support.microsoft.com/kb/304498

How to troubleshoot an update installation by using log files in Office 2003
http://support.microsoft.com/kb/884290/


"Steven Jonas" <Steven > wrote in message
news:74DD1586-E69A-4897-BBE4-...
>I am able to download but unable to install, whether from the updates site or
> from the Office Downloads site. As I install, I am asked to insert my
> (legitimate) Office 2003 CD, which I do. But it cannot find what it is
> looking for there. I receive the message "A required installation file
> SKU112.CAB could not be found". So I am left with it in "My Downloads" but I
> cannot get any further!
>
> Any idea where I might find it please?
>
> Steven Jonas
>
> "Mike G" wrote:
>
>> When I try to re-update my xp home edition sp1 ecition with service pack 2 I
>> get a blank white screen returned. At the bottom of the screen on the bar it
>> says done. I can access other microsoft support sites ok but I cant get the
>> sp2 upgrade to work.
>>
>> I uninstalled sp2 because I got a crash notice from Microsoft Error report
>> that said I needed to install SP2 even though I had already installed it. The
>> reason I uninstalled it was that I couldn't link to the internet from
>> hyperlinks that were included in emails. nothing happened when I clicked on
>> them.
>>
>> I would appreciate any help you can offer.
>>