Can't establish Remote Assistance session

I'm trying to help a co-worker at home. I have a Vista 64 machine. She has
an XP sp3 machine. Both of us have Live Messenger running. Mine is Version
2009, but I think hers might be a little older. We can chat fine.

When she goes to Actions Request Remote Assistance, my PC opens a chat box
with her and I am presented with the option to Accept the request. When I
select Accept, nothing further happens. On her end, she sees a message that
I accepted the invitation and nothing further happens there either.

I would appreciate advice on settings to check and so forth. This would be
a great feature to have.

Thanks,
Dave

I have no help to offer you however I can tell you it is likely firewall
related. Seen this for as long as this feature has been available in
messenger. I can do this one day with a contact and not the next with the
same exact contact. I will say it helps to have the same version of
messenger on both but not a requirement I do not think. I am sure someone
here who is knowledgeable in this area that can assist with the probable
firewall issue.

Good luck...

"OneDave" <> wrote in message
news:8BBF1386-AB0A-4505-9D69-...
> I'm trying to help a co-worker at home. I have a Vista 64 machine. She
> has
> an XP sp3 machine. Both of us have Live Messenger running. Mine is
> Version
> 2009, but I think hers might be a little older. We can chat fine.
>
> When she goes to Actions Request Remote Assistance, my PC opens a chat box
> with her and I am presented with the option to Accept the request. When I
> select Accept, nothing further happens. On her end, she sees a message
> that
> I accepted the invitation and nothing further happens there either.
>
> I would appreciate advice on settings to check and so forth. This would
> be
> a great feature to have.
>
> Thanks,
> Dave

I can tell you that it doesn't seem to be firewall related. We dropped the
firewall on both sides, and still no remote assistance.
Is there someone I can drop some money on to fix this problem. It was real
handy with the older versions of messenger to be able to fix up a machine
remotely. Now we have all these pretty pictures, backgrounds, etc. and the
thing doesn't function as well as it used to. This is progress?
--
Donald Roy Airey


"Brian Murphy" wrote:

> I have no help to offer you however I can tell you it is likely firewall
> related. Seen this for as long as this feature has been available in
> messenger. I can do this one day with a contact and not the next with the
> same exact contact. I will say it helps to have the same version of
> messenger on both but not a requirement I do not think. I am sure someone
> here who is knowledgeable in this area that can assist with the probable
> firewall issue.
>
> Good luck...
>
> "OneDave" <> wrote in message
> news:8BBF1386-AB0A-4505-9D69-...
> > I'm trying to help a co-worker at home. I have a Vista 64 machine. She
> > has
> > an XP sp3 machine. Both of us have Live Messenger running. Mine is
> > Version
> > 2009, but I think hers might be a little older. We can chat fine.
> >
> > When she goes to Actions Request Remote Assistance, my PC opens a chat box
> > with her and I am presented with the option to Accept the request. When I
> > select Accept, nothing further happens. On her end, she sees a message
> > that
> > I accepted the invitation and nothing further happens there either.
> >
> > I would appreciate advice on settings to check and so forth. This would
> > be
> > a great feature to have.
> >
> > Thanks,
> > Dave
>