So, maybe backup a bit and tell us what exactly the problem is:
1. Is Automatic Updates enabled?
2. Is he able to access Windows Update (
http://windowsupdate.microsoft.com)?
If not, could he *ever* access Windows Update?
3. If so, does Windows Update offer him any updates now? Can he
successfully install the updates via Windows Update?
Post any error messages in their entirety. (And it'd probably be best if he
posted here himself, if possible, instead of you.)
Here are what may be some helpful references:
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093
3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.
4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~PA Bear
Connie wrote:
> yes on both questions. I had him do a search of drive C (after not
> finding it in the System32 folder) for that file & found nothing, plus I
> made sure he was checking hidden & subfolders & that all files, hidden &
> system files were allowed to show. And yes that was the 1st thing I made
> sure he did, was to install not only anti-virus software, but
> anti-spyware & a firewall.
>
> Thanks for your help with this. I do appreciate it!
>
> "PA Bear" wrote:
>
> > Sorry. Failure to find wupdmgr.exe *may* be a sign of an infection,
> > Connie. Is WUPDMGR.EXE (all caps) not found in C:\System 32 <=this
> > folder?
> >
> > Is a reliable, fully updated anti-virus application installed?
> >
> > > > > My brother just got a new PC with Windows XP Home Edition SP2
> > > > > however it doesn't have the Windows Update file, wupdmgr.exe,
> > > > > therefore no Windows Update icon.
> >
> > There's no Windows Update icon where? Can he not reach Windows Update?
> > IE Tools > Windows Update: Does this link work?
> >
> > Is Automatic Update turned on?
> >
> > How to configure and use Automatic Updates in Windows XP:
> > http://support.microsoft.com/?kbid=306525
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> >
> > Connie wrote:
> > > I'm totally confused. When I right click on my Windows Update icon
> > > the target is to wupdmgr.exe & it runs the Windows Update. Also, a
> > > reply from Carey Frisch, Microsoft MVP to an earlier thread (windows
> > > update link missing from...), explained how to display the Windows
> > > Update Icon by using the Taskbar properties to add it to the Start
> > > menu using wupdmgr.exe.
> > >
> > >
> > > "PA Bear" wrote:
> > >
> > > > wupdmgr.exe as nothing to do with Windows Update. It's a signature
> > > > of WORM_SPYBOT.B Trojan!
> > > >
> > > > Before You Connect a New Computer to the Internet
> > > > http://www.cert.org/tech_tips/before_you_plug_in.html
> > > >
> > > > Protect Your PC
> > > > http://www.microsoft.com/athome/security/protect/
> > > >
> > > > Checking for/Help with Hijackware
> > > > http://aumha.org/a/parasite.htm
> > > > http://aumha.org/a/quickfix.htm
> > > > http://aumha.net/viewtopic.php?t=5878
> > > > http://wiki.castlecops.com/Malware_R...:_Introduction
> > > > http://mvps.org/winhelp2002/unwanted.htm
> > > > http://inetexplorer.mvps.org/data/prevention.htm
> > > > http://inetexplorer.mvps.org/archive/tshoot.html
> > > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > > > http://defendingyourmachine.blogspot.com/
> > > > http://www.elephantboycomputers.com/...moving_Malware
> > > >
> > > > When all else fails, HijackThis v1.99.1
> > > > (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to
> > > > use. It will help you to both identify and remove any
> > > > hijackware/spyware. **Post your log to
> > > > http://forums.spybot.info/forumdisplay.php?f=22,
> > > > http://castlecops.com/forum67.html,
> > > > http://forums.subratam.org/index.php?showforum=7,
> > > > http://aumha.net/viewforum.php?f=30, or other appropriate forums for
> > > > expert analysis, not here.**
> > > >
> > > > --
> > > > Connie wrote:
> > > > > My brother just got a new PC with Windows XP Home Edition SP2
> > > > > however it doesn't have the Windows Update file, wupdmgr.exe,
> > > > > therefore no Windows Update icon. Any way to download this file
> > > > > .. or can I copy my file (WinXP Pro) to his?
> > > > >
> > > > > TIA
> > > > > Connie
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