can't get rid of Intel display driver

The summary is that I'm having trouble getting rid of the Intel
display driver that prevents Vista SP1 from installing. More details
follow.

I have an inexpensive Toshiba notebook, A135-4677, purchased from
Circuit City in August, with Vista Home Premium. MS Update does not
offer me SP1. For a while now, it has been offering me updates for the
Intel video adapter and the Atheros network adapter. I have update set
to advise me rather than update automatically. The display adapter is
v 7.14.10.1322. I said OK and the install ended in a blue screen. I
had looked away and never got to read the blue screen before the
system restarted. The system seems to have restarted OK.

I still have warranty. So, I called Toshiba. I was told these adapters
are made special for Toshiba, I already have the latest drivers, and
the ones MS update wants to give me are inappropriate. I wonder if
this could be true. I was also advised that, if I want to get SP1, I
should go for the manual download. I don't know about that either.

Then I went to the Toshiba web site, found that they are serving up an
OLDER version of the driver, 7.14.10.1132, downloaded it and tried the
install. It terminated with the informative message, "an unknown error
has occurred - setup will end." Even though things seem fine, I did a
system restore to be safe.

The question is, now what? I'm thinking I'll attempt the driver
install once again in safe mode, but I don't know whether I want to go
forward or backward. I'll probably call Toshiba once again, but I've
decided to look elsewhere first. Previous calls to them on other
topics haven't been all that productive.

Can anyone who reads this help?

Free SP1 technical support from Microsoft:
https://support.microsoft.com/oas/de...4&gprid=500921

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance

---------------------------------------------------------------

"Charlie" wrote:

The summary is that I'm having trouble getting rid of the Intel
display driver that prevents Vista SP1 from installing. More details
follow.

I have an inexpensive Toshiba notebook, A135-4677, purchased from
Circuit City in August, with Vista Home Premium. MS Update does not
offer me SP1. For a while now, it has been offering me updates for the
Intel video adapter and the Atheros network adapter. I have update set
to advise me rather than update automatically. The display adapter is
v 7.14.10.1322. I said OK and the install ended in a blue screen. I
had looked away and never got to read the blue screen before the
system restarted. The system seems to have restarted OK.

I still have warranty. So, I called Toshiba. I was told these adapters
are made special for Toshiba, I already have the latest drivers, and
the ones MS update wants to give me are inappropriate. I wonder if
this could be true. I was also advised that, if I want to get SP1, I
should go for the manual download. I don't know about that either.

Then I went to the Toshiba web site, found that they are serving up an
OLDER version of the driver, 7.14.10.1132, downloaded it and tried the
install. It terminated with the informative message, "an unknown error
has occurred - setup will end." Even though things seem fine, I did a
system restore to be safe.

The question is, now what? I'm thinking I'll attempt the driver
install once again in safe mode, but I don't know whether I want to go
forward or backward. I'll probably call Toshiba once again, but I've
decided to look elsewhere first. Previous calls to them on other
topics haven't been all that productive.

Can anyone who reads this help?