How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093
3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.
4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
Doug wrote:
> When I try to get my Windows XP Pro Updates through the webpage. Start>
> All Programs> Windows Update. I get to the Page for choosing Express
> (recommended) or custom. I click on express, it just says:
>
> The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the
> problem.
>
> And then says:
> For self-help options:
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
> Yes i have downloaded and installed the windows downloader, before you can
> get updates, and have activated my windows key.
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