Can't get to Windows Update

When I try to go to windows update from anywhere I get a message stating that
I have to at least have IE 5 installed. Well I know I have IE 7 installed.
Here is the web address for the afforementioned site:

http://update.microsoft.com/windowsu...&&thankspage=5

I'm running XP with the latest service pack I assume.

Any help is appreciated

studiocrank wrote:
> When I try to go to windows update from anywhere I get a message
> stating that I have to at least have IE 5 installed. Well I know I
> have IE 7 installed. Here is the web address for the
> afforementioned site:
>
> http://update.microsoft.com/windowsu...&&thankspage=5
>
> I'm running XP with the latest service pack I assume.
>
> Any help is appreciated

Operating system?
Service Pack?

(Start button --> RUN --> winver --> OK.)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

studiocrank wrote:
:: When I try to go to windows update from anywhere I get a message
:: stating that I have to at least have IE 5 installed. Well I know I
:: have IE 7 installed. Here is the web address for the afforementioned
:: site:
::
::
http://update.microsoft.com/windowsu...&&thankspage=5
::
:: I'm running XP with the latest service pack I assume.
::
:: Any help is appreciated


Windows Update page says "Thank you for your interest in obtaining updates
from our site."
http://www.winhelponline.com/articles/35/1/

The above article should help you with the problem

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights. Computer Maintenance:
Acronis / Diskeeper / Paragon / Raxco

I'm running XP 5.1 Service Pack 3

"Shenan Stanley" wrote:

> studiocrank wrote:
> > When I try to go to windows update from anywhere I get a message
> > stating that I have to at least have IE 5 installed. Well I know I
> > have IE 7 installed. Here is the web address for the
> > afforementioned site:
> >
> > http://update.microsoft.com/windowsu...&&thankspage=5
> >
> > I'm running XP with the latest service pack I assume.
> >
> > Any help is appreciated
>
> Operating system?
> Service Pack?
>
> (Start button --> RUN --> winver --> OK.)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

hmmm that article about melted my brain. Any other way to fix it?

"TaurArian" wrote:

> studiocrank wrote:
> :: When I try to go to windows update from anywhere I get a message
> :: stating that I have to at least have IE 5 installed. Well I know I
> :: have IE 7 installed. Here is the web address for the afforementioned
> :: site:
> ::
> ::
> http://update.microsoft.com/windowsu...&&thankspage=5
> ::
> :: I'm running XP with the latest service pack I assume.
> ::
> :: Any help is appreciated
>
>
> Windows Update page says "Thank you for your interest in obtaining updates
> from our site."
> http://www.winhelponline.com/articles/35/1/
>
> The above article should help you with the problem
>
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Disclaimer: The information has been posted "as is" with no warranties
> or guarantees and doesn't give any rights. Computer Maintenance:
> Acronis / Diskeeper / Paragon / Raxco
>
>
>
>

"studiocrank" wrote:

> hmmm that article about melted my brain. Any other way to fix it?
>
> "TaurArian" wrote:
>
> > studiocrank wrote:
> > :: When I try to go to windows update from anywhere I get a message
> > :: stating that I have to at least have IE 5 installed. Well I know I
> > :: have IE 7 installed. Here is the web address for the afforementioned
> > :: site:
> > ::
> > ::
> > http://update.microsoft.com/windowsu...&&thankspage=5
> > ::
> > :: I'm running XP with the latest service pack I assume.
> > ::
> > :: Any help is appreciated
> >
> >
> > Windows Update page says "Thank you for your interest in obtaining updates
> > from our site."
> > http://www.winhelponline.com/articles/35/1/
> >
> > The above article should help you with the problem
> >
> > --
> >
> > TaurArian [MVP] 2005-2009 - Update Services
> > http://taurarian.mvps.org
> > ======================================
> > How to ask a question: http://support.microsoft.com/kb/555375
> > Disclaimer: The information has been posted "as is" with no warranties
> > or guarantees and doesn't give any rights. Computer Maintenance:
> > Acronis / Diskeeper / Paragon / Raxco
> >
> >
> >

I have exactly the same problem. I have reinstalled IE 7.0 with no
resolution. Windows Automatic Update still works. I just can't get to the
Windows Update website. It thinks I have an unsupported browser.

The question here is how does the Windows Update website look at browsers.
It doesn't use Java because I found a Java test site that recognizes my
browser as IE 7.0. Here's that link:
http://myweb.cableone.net/4schmidts/browser_info.html

I have an incident open with Microsoft support. I will post when I get a
resolution.

So here's how I solved this problem. In my case I believe I had some sort of
IE add-on malware that wasn't detected by McAfe but affected Google by
showing random suspect sites instead of the most relevant ones in searches.
It affected my ability to use Myspace, and the MS update problem discussed
here. I went back to the oldest restore point I could get back to. Then the
Google and Myspace problem went away and I was also able to perform MS
update. Luckily I was able to return to a restore point that was before I
picked up the malware. Hopefully this helps.

"GeorgiaIceCream" wrote:

>
>
> "studiocrank" wrote:
>
> > hmmm that article about melted my brain. Any other way to fix it?
> >
> > "TaurArian" wrote:
> >
> > > studiocrank wrote:
> > > :: When I try to go to windows update from anywhere I get a message
> > > :: stating that I have to at least have IE 5 installed. Well I know I
> > > :: have IE 7 installed. Here is the web address for the afforementioned
> > > :: site:
> > > ::
> > > ::
> > > http://update.microsoft.com/windowsu...&&thankspage=5
> > > ::
> > > :: I'm running XP with the latest service pack I assume.
> > > ::
> > > :: Any help is appreciated
> > >
> > >
> > > Windows Update page says "Thank you for your interest in obtaining updates
> > > from our site."
> > > http://www.winhelponline.com/articles/35/1/
> > >
> > > The above article should help you with the problem
> > >
> > > --
> > >
> > > TaurArian [MVP] 2005-2009 - Update Services
> > > http://taurarian.mvps.org
> > > ======================================
> > > How to ask a question: http://support.microsoft.com/kb/555375
> > > Disclaimer: The information has been posted "as is" with no warranties
> > > or guarantees and doesn't give any rights. Computer Maintenance:
> > > Acronis / Diskeeper / Paragon / Raxco
> > >
> > >
> > >
>
> I have exactly the same problem. I have reinstalled IE 7.0 with no
> resolution. Windows Automatic Update still works. I just can't get to the
> Windows Update website. It thinks I have an unsupported browser.
>
> The question here is how does the Windows Update website look at browsers.
> It doesn't use Java because I found a Java test site that recognizes my
> browser as IE 7.0. Here's that link:
> http://myweb.cableone.net/4schmidts/browser_info.html
>
> I have an incident open with Microsoft support. I will post when I get a
> resolution.
>
>