Can't install 9Dec08 security updates on Vista 64bit

Hi,

Iam having a problem installing the following security updates in Vista
64bit sp1.

KB952069
KB956802
KB958623
KB958624

I have tried a number of times and in different ways and each time the
update changes are reversed after stage 3 of the update install.

I have tried installing each update individually via windows update and
manually by downloading each update from Microsoft and running separately.

I tried doing a clean boot and installing via windows update but the same
problem

In the windows update log it does seem to say that the update aren't
applicable to my system but windows update keeps telling me to install them.

I sent a support email to Microsoft and got a reply today suggesting I look
here and in the Knowledge database which I have already tried but I thought I
would write a actually post and see if there are any other suggestions to get
these updates installed.

Thanks in advance

Is this a sudden, new problem?

Did you install Vista SP1 manually or via Windows Update?

What errors are associated with the install failures in WindowsUpdate.log?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

John Cummings wrote:
> Iam having a problem installing the following security updates in Vista
> 64bit sp1.
>
> KB952069
> KB956802
> KB958623
> KB958624
>
> I have tried a number of times and in different ways and each time the
> update changes are reversed after stage 3 of the update install.
>
> I have tried installing each update individually via windows update and
> manually by downloading each update from Microsoft and running separately.
>
> I tried doing a clean boot and installing via windows update but the same
> problem
>
> In the windows update log it does seem to say that the update aren't
> applicable to my system but windows update keeps telling me to install
> them.
>
> I sent a support email to Microsoft and got a reply today suggesting I
> look
> here and in the Knowledge database which I have already tried but I
> thought
> I would write a actually post and see if there are any other suggestions
> to
> get these updates installed.
>
> Thanks in advance

"PA Bear [MS MVP]" wrote:

> Is this a sudden, new problem?
>
> Did you install Vista SP1 manually or via Windows Update?
>
> What errors are associated with the install failures in WindowsUpdate.log?
>

Hi,

Yes this is a new problem, I have only ever had a problem with windows
update not installing a update when it has been a problem with the update
which microsoft had to reissue prior to sp1.

SP1 was installed via windows update on 18Mar08

The errors from the log that may be related are

2008-12-14 11:14:13:976 496 5e8 Handler Post-reboot status for package
Package_for_KB958623~31bf3856ad364e35~amd64~~6.0.1 .1: 0x80071a90.
2008-12-14 11:14:13:976 496 5e8 Handler WARNING: Got extended error:
"POQ Operation SetFileInformation OperationData \??\C:\Windows\explorer.exe,
N/A, N/A"
2008-12-14 11:14:14:116 496 5e8 Handler Post-reboot status for package
Package_for_KB952069~31bf3856ad364e35~amd64~~6.0.1 .0: 0x80071a90.
2008-12-14 11:14:14:116 496 5e8 Handler WARNING: Got extended error:
"POQ Operation SetFileInformation OperationData \??\C:\Windows\explorer.exe,
N/A, N/A"
2008-12-14 11:14:14:147 496 5e8 Handler Post-reboot status for package
Package_for_KB958624~31bf3856ad364e35~amd64~~6.0.1 .0: 0x80071a90.
2008-12-14 11:14:14:147 496 5e8 Handler WARNING: Got extended error:
"POQ Operation SetFileInformation OperationData \??\C:\Windows\explorer.exe,
N/A, N/A"
2008-12-14 11:14:14:163 496 5e8 Handler Post-reboot status for package
Package_for_KB956802~31bf3856ad364e35~amd64~~6.0.1 .3: 0x80071a90.
2008-12-14 11:14:14:163 496 5e8 Handler WARNING: Got extended error:
"POQ Operation SetFileInformation OperationData \??\C:\Windows\explorer.exe,
N/A, N/A"

and

2008-12-14 11:14:15:988 496 9d8 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {D4B405ED-B344-4B45-980F-553E0E58D57D}]
2008-12-14 11:14:16:659 496 a1c Report REPORT EVENT:
{583407FC-3092-410E-A989-E9C9F678872A} 2008-12-14
11:14:15:239+0100 1 182 101 {276A59BB-A4E1-4C02-92FA-02CA6C535141} 101 80071a90 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80071a90: Security Update for Windows Vista for x64-based
Systems (KB956802).
2008-12-14 11:14:16:659 496 a1c Report REPORT EVENT:
{83C5192E-1755-4E40-A6A5-FE9E6C295698} 2008-12-14
11:14:15:364+0100 1 182 101 {6CFC1964-E630-4ACF-9662-885F798DBEB7} 101 80071a90 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80071a90: Security Update for Windows Vista for x64-based
Systems (KB958624).
2008-12-14 11:14:16:659 496 a1c Report REPORT EVENT:
{21D906BB-71DA-4873-987E-3C36129EE5D6} 2008-12-14
11:14:15:380+0100 1 182 101 {78B7563F-855F-49C6-922D-B73F56C8093B} 101 80071a90 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80071a90: Security Update for Windows Vista for x64-based
Systems (KB952069).
2008-12-14 11:14:16:659 496 a1c Report REPORT EVENT:
{414B39ED-0BCC-405D-A8DC-D50C0B7039BA} 2008-12-14
11:14:15:411+0100 1 182 101 {B7C5650D-B778-446A-9DC7-75F6A3D74062} 101 80071a90 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80071a90: Security Update for Windows Vista for x64-based
Systems (KB958623).
2008-12-14 11:14:16:659 496 a1c Report REPORT EVENT:
{9A4A591B-BD29-4F5C-8AEB-EFC80CE30D54} 2008-12-14
11:14:15:848+0100 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.

I hope that helps

John

0x80071A90 - ERROR_TRANSACTIONAL_CONFLICT

If this wasn't a sudden, new problem, I'd suspect that you had a beta or RC
build of Vista SP1 installed.

The error's one of several cited in the following KB article which in turn
points to "interference" caused by third-party security applications (e.g.,
anti-virus; firewall; anti-spyware):

You may encounter temporary connection-related errors when you use Windows
Update or Microsoft Update to install updates:
http://support.microsoft.com/kb/836941

KB836941 notwithstanding, the problem may be due to a hijackware infection.

I'd open a free support incident if I were you.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

John Cummings wrote:
> "PA Bear [MS MVP]" wrote:
>> Is this a sudden, new problem?
>>
>> Did you install Vista SP1 manually or via Windows Update?
>>
>> What errors are associated with the install failures in
>> WindowsUpdate.log?
>>
> Yes this is a new problem, I have only ever had a problem with windows
> update not installing a update when it has been a problem with the update
> which microsoft had to reissue prior to sp1.
>
> SP1 was installed via windows update on 18Mar08
>
> The errors from the log that may be related are
>
> 2008-12-14 11:14:13:976 496 5e8 Handler Post-reboot status for package
> Package_for_KB958623~31bf3856ad364e35~amd64~~6.0.1 .1: 0x80071a90.
> 2008-12-14 11:14:13:976 496 5e8 Handler WARNING: Got extended error:
> "POQ Operation SetFileInformation OperationData
> \??\C:\Windows\explorer.exe,
> N/A, N/A"
> 2008-12-14 11:14:14:116 496 5e8 Handler Post-reboot status for package
> Package_for_KB952069~31bf3856ad364e35~amd64~~6.0.1 .0: 0x80071a90.
> 2008-12-14 11:14:14:116 496 5e8 Handler WARNING: Got extended error:
> "POQ Operation SetFileInformation OperationData
> \??\C:\Windows\explorer.exe,
> N/A, N/A"
> 2008-12-14 11:14:14:147 496 5e8 Handler Post-reboot status for package
> Package_for_KB958624~31bf3856ad364e35~amd64~~6.0.1 .0: 0x80071a90.
> 2008-12-14 11:14:14:147 496 5e8 Handler WARNING: Got extended error:
> "POQ Operation SetFileInformation OperationData
> \??\C:\Windows\explorer.exe,
> N/A, N/A"
> 2008-12-14 11:14:14:163 496 5e8 Handler Post-reboot status for package
> Package_for_KB956802~31bf3856ad364e35~amd64~~6.0.1 .3: 0x80071a90.
> 2008-12-14 11:14:14:163 496 5e8 Handler WARNING: Got extended error:
> "POQ Operation SetFileInformation OperationData
> \??\C:\Windows\explorer.exe,
> N/A, N/A"
>
> and
>
> 2008-12-14 11:14:15:988 496 9d8 AU <<## SUBMITTED ## AU: Search for
> updates
> [CallId = {D4B405ED-B344-4B45-980F-553E0E58D57D}]
> 2008-12-14 11:14:16:659 496 a1c Report REPORT EVENT:
> {583407FC-3092-410E-A989-E9C9F678872A} 2008-12-14
> 11:14:15:239+0100 1 182 101 {276A59BB-A4E1-4C02-92FA-02CA6C535141} 101
> 80071a90 AutomaticUpdates Failure Content
> Install Installation Failure: Windows failed to install the following
> update
> with error 0x80071a90: Security Update for Windows Vista for x64-based
> Systems (KB956802).
> 2008-12-14 11:14:16:659 496 a1c Report REPORT EVENT:
> {83C5192E-1755-4E40-A6A5-FE9E6C295698} 2008-12-14
> 11:14:15:364+0100 1 182 101 {6CFC1964-E630-4ACF-9662-885F798DBEB7} 101
> 80071a90 AutomaticUpdates Failure Content
> Install Installation Failure: Windows failed to install the following
> update
> with error 0x80071a90: Security Update for Windows Vista for x64-based
> Systems (KB958624).
> 2008-12-14 11:14:16:659 496 a1c Report REPORT EVENT:
> {21D906BB-71DA-4873-987E-3C36129EE5D6} 2008-12-14
> 11:14:15:380+0100 1 182 101 {78B7563F-855F-49C6-922D-B73F56C8093B} 101
> 80071a90 AutomaticUpdates Failure Content
> Install Installation Failure: Windows failed to install the following
> update
> with error 0x80071a90: Security Update for Windows Vista for x64-based
> Systems (KB952069).
> 2008-12-14 11:14:16:659 496 a1c Report REPORT EVENT:
> {414B39ED-0BCC-405D-A8DC-D50C0B7039BA} 2008-12-14
> 11:14:15:411+0100 1 182 101 {B7C5650D-B778-446A-9DC7-75F6A3D74062} 101
> 80071a90 AutomaticUpdates Failure Content
> Install Installation Failure: Windows failed to install the following
> update
> with error 0x80071a90: Security Update for Windows Vista for x64-based
> Systems (KB958623).
> 2008-12-14 11:14:16:659 496 a1c Report REPORT EVENT:
> {9A4A591B-BD29-4F5C-8AEB-EFC80CE30D54} 2008-12-14
> 11:14:15:848+0100 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0
> AutomaticUpdates Success Content Install Reboot completed.
<paste>
John Cummings wrote:
> Iam having a problem installing the following security updates in Vista
> 64bit sp1.
>
> KB952069
> KB956802
> KB958623
> KB958624
>
> I have tried a number of times and in different ways and each time the
> update changes are reversed after stage 3 of the update install.
>
> I have tried installing each update individually via windows update and
> manually by downloading each update from Microsoft and running separately.
>
> I tried doing a clean boot and installing via windows update but the same
> problem
>
> In the windows update log it does seem to say that the update aren't
> applicable to my system but windows update keeps telling me to install
> them.
>
> I sent a support email to Microsoft and got a reply today suggesting I
> look
> here and in the Knowledge database which I have already tried but I
> thought
> I would write a actually post and see if there are any other suggestions
> to
> get these updates installed.
>
> Thanks in advance

"PA Bear [MS MVP]" wrote:

> 0x80071A90 - ERROR_TRANSACTIONAL_CONFLICT
>
> If this wasn't a sudden, new problem, I'd suspect that you had a beta or RC
> build of Vista SP1 installed.
>
> The error's one of several cited in the following KB article which in turn
> points to "interference" caused by third-party security applications (e.g.,
> anti-virus; firewall; anti-spyware):
>
> You may encounter temporary connection-related errors when you use Windows
> Update or Microsoft Update to install updates:
> http://support.microsoft.com/kb/836941
>
> KB836941 notwithstanding, the problem may be due to a hijackware infection.
>
> I'd open a free support incident if I were you.
> --
>

further update

I have been able to install all the updates except KB958624 manually.

I have done virus scans as well as running hijackthis and nothing seems to
wrong or out of place in this regard.

I have read that some other users have problems with installing KB958624 as
well, is this a known problem ?

John

John Cummings wrote:
> "PA Bear [MS MVP]" wrote:
>> 0x80071A90 - ERROR_TRANSACTIONAL_CONFLICT
>>
>> If this wasn't a sudden, new problem, I'd suspect that you had a beta or
>> RC
>> build of Vista SP1 installed.
>>
>> The error's one of several cited in the following KB article which in
>> turn
>> points to "interference" caused by third-party security applications
>> (e.g.,
>> anti-virus; firewall; anti-spyware):
>>
>> You may encounter temporary connection-related errors when you use
>> Windows
>> Update or Microsoft Update to install updates:
>> http://support.microsoft.com/kb/836941
>>
>> KB836941 notwithstanding, the problem may be due to a hijackware
>> infection.
>>
>> I'd open a free support incident if I were you.
>
> further update
>
> I have been able to install all the updates except KB958624 manually.
>
> I have done virus scans as well as running hijackthis and nothing seems to
> wrong or out of place in this regard.
>
> I have read that some other users have problems with installing KB958624
> as
> well, is this a known problem ?

Have you tried disabling your anti-virus application and/or your
anti-spyware application(s) (other than Defender) and/or your third-party
firewall (and then enabling the Windows Firewall) before attempting to
install the update?

Have you posted your HijackThis log to an appropriate forum for review by an
expert in such matter?

Repost:
>> I'd open a free support incident if I were you.

I have the same issue on Vista SP1 (x86) - unable to install KB958624.
In the beginning I had 2 KB (KB958624 and KB956802). KB956802 got solved by
disable Etrust (antivirus).

KB958624 not solved. Windows firewall enabled. Defender and Etrust turned off.


"PA Bear [MS MVP]" wrote:

> John Cummings wrote:
> > "PA Bear [MS MVP]" wrote:
> >> 0x80071A90 - ERROR_TRANSACTIONAL_CONFLICT
> >>
> >> If this wasn't a sudden, new problem, I'd suspect that you had a beta or
> >> RC
> >> build of Vista SP1 installed.
> >>
> >> The error's one of several cited in the following KB article which in
> >> turn
> >> points to "interference" caused by third-party security applications
> >> (e.g.,
> >> anti-virus; firewall; anti-spyware):
> >>
> >> You may encounter temporary connection-related errors when you use
> >> Windows
> >> Update or Microsoft Update to install updates:
> >> http://support.microsoft.com/kb/836941
> >>
> >> KB836941 notwithstanding, the problem may be due to a hijackware
> >> infection.
> >>
> >> I'd open a free support incident if I were you.
> >
> > further update
> >
> > I have been able to install all the updates except KB958624 manually.
> >
> > I have done virus scans as well as running hijackthis and nothing seems to
> > wrong or out of place in this regard.
> >
> > I have read that some other users have problems with installing KB958624
> > as
> > well, is this a known problem ?
>
> Have you tried disabling your anti-virus application and/or your
> anti-spyware application(s) (other than Defender) and/or your third-party
> firewall (and then enabling the Windows Firewall) before attempting to
> install the update?
>
> Have you posted your HijackThis log to an appropriate forum for review by an
> expert in such matter?
>
> Repost:
> >> I'd open a free support incident if I were you.
>
>