Can't install any Windows updates, manually or automatically.

**MY COMPUTER/INFORMATION**
I have Windows Vista...Dell Computer...PC...XPS M1530...don't know what
other information you might need to know...

**MAIN PROBLEM**
I currently have 61 available updates, 22 of which I would really like to
install now. Every time I try to install them, I get the same message,
telling me that they've all failed to install, and that the following errors
were found:

"Code 80070002 Windows Update encountered an unknown error."

**ATTEMPTS TO RESOLVE PROBLEM**
I have followed the instructions listed for 80070002 on the Windows Help and
Support page. --- Nothing changed.
I have also followed the instructions listed here (the set of instructions
on the page listed as being for Vista users):

http://support.microsoft.com/kb/956698.

I have searched through various discussions, but found nothing that would
solve my problem. Please Help!

P.S
**ADDITIONAL POTENTIAL PROBLEMS**
As I stated above, I followed the instructions listed on the following page:

http://support.microsoft.com/kb/956698.

At the end of the instructions, in a section titled "notes," it says:
> If the issue is resolved, delete the rename.bat file that you created.
> When the issue is resolved, and you can successfully download and
install updates, you can safely delete the Download.old folder to recover
disk space.

Okay....So, what do I do if the whole process outlined on the page did
absolutely nothing to solve my problem? Do I wait to follow these last two
instructions until the issue is resolved???

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

(donotspam) wrote:
> **MY COMPUTER/INFORMATION**
> I have Windows Vista...Dell Computer...PC...XPS M1530...don't know what
> other information you might need to know...
>
> **MAIN PROBLEM**
> I currently have 61 available updates, 22 of which I would really like to
> install now. Every time I try to install them, I get the same message,
> telling me that they've all failed to install, and that the following
> errors
> were found:
>
> "Code 80070002 Windows Update encountered an unknown error."
>
> **ATTEMPTS TO RESOLVE PROBLEM**
> I have followed the instructions listed for 80070002 on the Windows Help
> and
> Support page. --- Nothing changed.
> I have also followed the instructions listed here (the set of instructions
> on the page listed as being for Vista users):
>
> http://support.microsoft.com/kb/956698.
>
> I have searched through various discussions, but found nothing that would
> solve my problem. Please Help!
>
> P.S
> **ADDITIONAL POTENTIAL PROBLEMS**
> As I stated above, I followed the instructions listed on the following
> page:
>
> http://support.microsoft.com/kb/956698.
>
> At the end of the instructions, in a section titled "notes," it says:
> > If the issue is resolved, delete the rename.bat file that you
> created.
> > When the issue is resolved, and you can successfully download and
> install updates, you can safely delete the Download.old folder to recover
> disk space.
>
> Okay....So, what do I do if the whole process outlined on the page did
> absolutely nothing to solve my problem? Do I wait to follow these last two
> instructions until the issue is resolved???

DAF
See this related thread:

<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=024b5 631-eeff-4e95-9d4a-49849a06e919&mid=024b5631-eeff-4e95-9d4a-49849a06e919>


Ǝиçεl
:..:

"(donotspam)" wrote:

> **MY COMPUTER/INFORMATION**
> I have Windows Vista...Dell Computer...PC...XPS M1530...don't know what
> other information you might need to know...
>
> **MAIN PROBLEM**
> I currently have 61 available updates, 22 of which I would really like to
> install now. Every time I try to install them, I get the same message,
> telling me that they've all failed to install, and that the following errors
> were found:
>
> "Code 80070002 Windows Update encountered an unknown error."
>
> **ATTEMPTS TO RESOLVE PROBLEM**
> I have followed the instructions listed for 80070002 on the Windows Help and
> Support page. --- Nothing changed.
> I have also followed the instructions listed here (the set of instructions
> on the page listed as being for Vista users):
>
> http://support.microsoft.com/kb/956698.
>
> I have searched through various discussions, but found nothing that would
> solve my problem. Please Help!
>
> P.S
> **ADDITIONAL POTENTIAL PROBLEMS**
> As I stated above, I followed the instructions listed on the following page:
>
> http://support.microsoft.com/kb/956698.
>
> At the end of the instructions, in a section titled "notes," it says:
> > If the issue is resolved, delete the rename.bat file that you created.
> > When the issue is resolved, and you can successfully download and
> install updates, you can safely delete the Download.old folder to recover
> disk space.
>
> Okay....So, what do I do if the whole process outlined on the page did
> absolutely nothing to solve my problem? Do I wait to follow these last two
> instructions until the issue is resolved???

OOppsss Sorry Please disregard the previous post.

"Ǝиçεl" wrote:

> DAF
> See this related thread:
>
> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=024b5 631-eeff-4e95-9d4a-49849a06e919&mid=024b5631-eeff-4e95-9d4a-49849a06e919>
>
>
> Ǝиçεl
> :..:
>
> "(donotspam)" wrote:
>
> > **MY COMPUTER/INFORMATION**
> > I have Windows Vista...Dell Computer...PC...XPS M1530...don't know what
> > other information you might need to know...
> >
> > **MAIN PROBLEM**
> > I currently have 61 available updates, 22 of which I would really like to
> > install now. Every time I try to install them, I get the same message,
> > telling me that they've all failed to install, and that the following errors
> > were found:
> >
> > "Code 80070002 Windows Update encountered an unknown error."
> >
> > **ATTEMPTS TO RESOLVE PROBLEM**
> > I have followed the instructions listed for 80070002 on the Windows Help and
> > Support page. --- Nothing changed.
> > I have also followed the instructions listed here (the set of instructions
> > on the page listed as being for Vista users):
> >
> > http://support.microsoft.com/kb/956698.
> >
> > I have searched through various discussions, but found nothing that would
> > solve my problem. Please Help!
> >
> > P.S
> > **ADDITIONAL POTENTIAL PROBLEMS**
> > As I stated above, I followed the instructions listed on the following page:
> >
> > http://support.microsoft.com/kb/956698.
> >
> > At the end of the instructions, in a section titled "notes," it says:
> > > If the issue is resolved, delete the rename.bat file that you created.
> > > When the issue is resolved, and you can successfully download and
> > install updates, you can safely delete the Download.old folder to recover
> > disk space.
> >
> > Okay....So, what do I do if the whole process outlined on the page did
> > absolutely nothing to solve my problem? Do I wait to follow these last two
> > instructions until the issue is resolved???

Did you reboot?

The softwaredistribution folder cannot be created properly in Vista unless
you reboot.


--
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn''t give any rights.



"(donotspam)" wrote:

> **MY COMPUTER/INFORMATION**
> I have Windows Vista...Dell Computer...PC...XPS M1530...don't know what
> other information you might need to know...
>
> **MAIN PROBLEM**
> I currently have 61 available updates, 22 of which I would really like to
> install now. Every time I try to install them, I get the same message,
> telling me that they've all failed to install, and that the following errors
> were found:
>
> "Code 80070002 Windows Update encountered an unknown error."
>
> **ATTEMPTS TO RESOLVE PROBLEM**
> I have followed the instructions listed for 80070002 on the Windows Help and
> Support page. --- Nothing changed.
> I have also followed the instructions listed here (the set of instructions
> on the page listed as being for Vista users):
>
> http://support.microsoft.com/kb/956698.
>
> I have searched through various discussions, but found nothing that would
> solve my problem. Please Help!
>
> P.S
> **ADDITIONAL POTENTIAL PROBLEMS**
> As I stated above, I followed the instructions listed on the following page:
>
> http://support.microsoft.com/kb/956698.
>
> At the end of the instructions, in a section titled "notes," it says:
> > If the issue is resolved, delete the rename.bat file that you created.
> > When the issue is resolved, and you can successfully download and
> install updates, you can safely delete the Download.old folder to recover
> disk space.
>
> Okay....So, what do I do if the whole process outlined on the page did
> absolutely nothing to solve my problem? Do I wait to follow these last two
> instructions until the issue is resolved???