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Can't install DirectX 9.0c on SBS 2003

 
 
Jason Brandon
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      11-08-2004
I have just set up a new installation of SBS 2003 and after running the
Connect to the Internet task, I performed the windows updates. All was well
until I installed DirectX 9.0c. The initial download worked fine and started
the DirectX installation wizard, which downloaded DirectX 9.0c OK. However,
as the wizard started to perform the installation (searching for previously
installed components) it froze - well more did nothing. There is no further
processor activity or disk activity. I have waited twice for around half an
hour and nothing. After waiting I resorted to ending the DirectX task. Any
advise please?

If it helps here's the extract from the windows update log.

2004-11-08 18:49:18 18:49:18 Success IUENGINE Querying software
update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-11-08 18:49:18 18:49:18 Success IUENGINE Asynchronous
Download started
2004-11-08 18:49:18 18:49:18 Success IUENGINE Download
destination root folder is: C:\WUTemp
2004-11-08 18:49:20 18:49:20 Success IUENGINE Downloaded file
http://download.windowsupdate.com/ms...d89121466e.exe
2004-11-08 18:49:20 18:49:20 Success IUENGINE Local path
C:\WUTemp\com_microsoft.DirectX_9_0C_RECOMMENDED\d xwebsetup.exe
2004-11-08 18:49:20 18:49:20 Success IUENGINE See iuhist.xml for
details: Download finished
2004-11-08 18:49:21 18:49:21 Success IUENGINE Asynchronous
Install started
2004-11-08 18:49:21 18:49:21 Success IUENGINE Asynchronous
Install completed startup
2004-11-08 18:49:21 18:49:21 Error IUENGINE Install Set Restore
Point (Error 0x00000078: This function is not supported on this system.)
2004-11-08 18:49:21 18:49:21 Success IUENGINE Installing SOFTWARE
item from publisher com_microsoft
2004-11-08 18:49:21 18:49:21 Success IUENGINE Installer Command
Type: EXE
2004-11-08 19:22:36 19:22:36 Success IUENGINE See iuhist.xml for
details: Install finished
2004-11-08 19:23:01 19:23:01 Success IUENGINE Shutting down

 
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Jason Brandon
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      11-09-2004
I have found the cause of this problem. On SBS 2003 the hardware acceleration
is set to basic. The hardware acceleration needs to be set to full to allow
the DirectX installation program to run.

The hardware acceleration can be found by going to Start - Control Panel -
Display - Settings - Advanced - Troubleshoot.

"Jason Brandon" wrote:

> I have just set up a new installation of SBS 2003 and after running the
> Connect to the Internet task, I performed the windows updates. All was well
> until I installed DirectX 9.0c. The initial download worked fine and started
> the DirectX installation wizard, which downloaded DirectX 9.0c OK. However,
> as the wizard started to perform the installation (searching for previously
> installed components) it froze - well more did nothing. There is no further
> processor activity or disk activity. I have waited twice for around half an
> hour and nothing. After waiting I resorted to ending the DirectX task. Any
> advise please?
>
> If it helps here's the extract from the windows update log.
>
> 2004-11-08 18:49:18 18:49:18 Success IUENGINE Querying software
> update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
> 2004-11-08 18:49:18 18:49:18 Success IUENGINE Asynchronous
> Download started
> 2004-11-08 18:49:18 18:49:18 Success IUENGINE Download
> destination root folder is: C:\WUTemp
> 2004-11-08 18:49:20 18:49:20 Success IUENGINE Downloaded file
> http://download.windowsupdate.com/ms...d89121466e.exe
> 2004-11-08 18:49:20 18:49:20 Success IUENGINE Local path
> C:\WUTemp\com_microsoft.DirectX_9_0C_RECOMMENDED\d xwebsetup.exe
> 2004-11-08 18:49:20 18:49:20 Success IUENGINE See iuhist.xml for
> details: Download finished
> 2004-11-08 18:49:21 18:49:21 Success IUENGINE Asynchronous
> Install started
> 2004-11-08 18:49:21 18:49:21 Success IUENGINE Asynchronous
> Install completed startup
> 2004-11-08 18:49:21 18:49:21 Error IUENGINE Install Set Restore
> Point (Error 0x00000078: This function is not supported on this system.)
> 2004-11-08 18:49:21 18:49:21 Success IUENGINE Installing SOFTWARE
> item from publisher com_microsoft
> 2004-11-08 18:49:21 18:49:21 Success IUENGINE Installer Command
> Type: EXE
> 2004-11-08 19:22:36 19:22:36 Success IUENGINE See iuhist.xml for
> details: Install finished
> 2004-11-08 19:23:01 19:23:01 Success IUENGINE Shutting down
>

 
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