Can't Install KB834707

I have WinXP-SP2 installed, but the critcal update KB834707 always fails
installation. I also tried saving to disk and install, but still fails.

Do you have AOL? If so, read the link, if not, post back with any error
message(other than installation failed)
http://support.microsoft.com/default...b;EN-US;811269

"pcchuck" <> wrote in message
news:85059742-BCAD-4B6B-8526-...
> I have WinXP-SP2 installed, but the critcal update KB834707 always fails
> installation. I also tried saving to disk and install, but still fails.

I don't use AOL and I have 2 Out of 3 PC's at home that updated ok. This is
an AMD machine, the other 2 are intel. The error message I get is the pop-up
window to send message to MS. If it will help I could type in the first few
lines of the error report.
Thanks
chuck

"lvee" wrote:

> Do you have AOL? If so, read the link, if not, post back with any error
> message(other than installation failed)
> http://support.microsoft.com/default...b;EN-US;811269
>
> "pcchuck" <> wrote in message
> news:85059742-BCAD-4B6B-8526-...
> > I have WinXP-SP2 installed, but the critcal update KB834707 always fails
> > installation. I also tried saving to disk and install, but still fails.
>
>
>

Yes, post any error messages. Also, do you have error reporting enabled?
Also, there are 2 different patches for that, I did some digging and this is
what I found:

Here is a snippet from the article, and that link takes you to the article
that has the links to the downloads.

This cumulative patch, KB834707, for Internet Explorer 6 (Windows XP SP2
version) includes all previously released patches and eliminates newly
discovered vulnerabilities. Importantly, Microsoft have begun
differentiating between the version of Internet Explorer that was included
with Windows XP SP2 and Internet Explorer 6 SP1 on pre-SP2 or Windows 2000
PCs. Yes it's a confusing scenario. If you have XP SP2, get this update. If
you have Windows 2000 or XP without SP2 (such as SP1), download the other
update.

http://www.softwarepatch.com/windows/xpie6.html


"chuck" <> wrote in message
news:7281502B-6ACC-47D1-92A9-...
> I don't use AOL and I have 2 Out of 3 PC's at home that updated ok. This
is
> an AMD machine, the other 2 are intel. The error message I get is the
pop-up
> window to send message to MS. If it will help I could type in the first
few
> lines of the error report.
> Thanks
> chuck
>
> "lvee" wrote:
>
> > Do you have AOL? If so, read the link, if not, post back with any error
> > message(other than installation failed)
> > http://support.microsoft.com/default...b;EN-US;811269
> >
> > "pcchuck" <> wrote in message
> > news:85059742-BCAD-4B6B-8526-...
> > > I have WinXP-SP2 installed, but the critcal update KB834707 always
fails
> > > installation. I also tried saving to disk and install, but still
fails.
> >
> >
> >

pcchuck wrote:

> I have WinXP-SP2 installed, but the critcal update KB834707 always fails
> installation. I also tried saving to disk and install, but still fails.
Hi

In your windows folder, please look for the following log file and
see if it gives any clue to why the installations fails:

KB834707.log


You might have a incomplete SP2 installation.

In the KB article
"You receive an "Explorer.EXE - Entry Point Not Found - The procedure entry
point SHCreateThreadRef could not be located in the dynamic link library
Shlwapi.dll" error message after you install the MS04-038 security update"
at http://support.microsoft.com/?kbid=888162

see

"Q1: I do not think my computer is in an "incomplete Windows XP SP2
state." How can I know for sure?"

If one of the two methods to check the SP2 installation indicates that
it is incomplete, you should uninstall SP2 and then install SP2 again
(that is also described in the KB article above).



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

This is the txt file that would be sent to MS.
I don't know what else to send you, but thanks for your help.
Chuck
?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="update.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="spcustom.dll" SIZE="21504" CHECKSUM="0xB1FB1513"
BIN_FILE_VERSION="5.5.31.0" BIN_PRODUCT_VERSION="5.5.31.0"
PRODUCT_VERSION="5.5.0031.0" FILE_DESCRIPTION="Microsoft Update Custom
Component Locator" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.5.0031.0
(SRV03_QFE.031113-0918)" ORIGINAL_FILENAME="spcustom.dll"
INTERNAL_NAME="spcustom.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA4A1"
LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.5.31.0"
UPTO_BIN_PRODUCT_VERSION="5.5.31.0" LINK_DATE="06/25/2004 00:13:30"
UPTO_LINK_DATE="06/25/2004 00:13:30" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="update.exe" SIZE="654336" CHECKSUM="0xC8E5C245"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xAB2A5" LINKER_VERSION="0x430020"
LINK_DATE="06/25/2004 00:15:12" UPTO_LINK_DATE="06/25/2004 00:15:12" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>

"lvee" wrote:

> Yes, post any error messages. Also, do you have error reporting enabled?
> Also, there are 2 different patches for that, I did some digging and this is
> what I found:
>
> Here is a snippet from the article, and that link takes you to the article
> that has the links to the downloads.
>
> This cumulative patch, KB834707, for Internet Explorer 6 (Windows XP SP2
> version) includes all previously released patches and eliminates newly
> discovered vulnerabilities. Importantly, Microsoft have begun
> differentiating between the version of Internet Explorer that was included
> with Windows XP SP2 and Internet Explorer 6 SP1 on pre-SP2 or Windows 2000
> PCs. Yes it's a confusing scenario. If you have XP SP2, get this update. If
> you have Windows 2000 or XP without SP2 (such as SP1), download the other
> update.
>
> http://www.softwarepatch.com/windows/xpie6.html
>
>
> "chuck" <> wrote in message
> news:7281502B-6ACC-47D1-92A9-...
> > I don't use AOL and I have 2 Out of 3 PC's at home that updated ok. This
> is
> > an AMD machine, the other 2 are intel. The error message I get is the
> pop-up
> > window to send message to MS. If it will help I could type in the first
> few
> > lines of the error report.
> > Thanks
> > chuck
> >
> > "lvee" wrote:
> >
> > > Do you have AOL? If so, read the link, if not, post back with any error
> > > message(other than installation failed)
> > > http://support.microsoft.com/default...b;EN-US;811269
> > >
> > > "pcchuck" <> wrote in message
> > > news:85059742-BCAD-4B6B-8526-...
> > > > I have WinXP-SP2 installed, but the critcal update KB834707 always
> fails
> > > > installation. I also tried saving to disk and install, but still
> fails.
> > >
> > >
> > >
>
>
>

Hello, I thank you for your help. Is the following an incomplete SP2 install
and what would you suggest?
This is my log file:
2004/10/21 03:01:13.284 (local)
1.672: j:\e1fea3a80c169f930b38\update\update.exe (version 5.5.31.0)
1.672: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.688: : -q /Z -ER
2.235: ---- Old Information In The Registry ------
2.250: Source:E:\PROGRA~1\VCOM\Fix-It\Updates\AntiVirus_Tables\avupdate.exe
2.250: Destination:
2.250: Source:E:\PROGRA~1\VCOM\Fix-It\Updates\AntiVirus_Tables\avupdate.exe
2.250: Destination:
2.250: ---- New Information In The Registry ------
2.250: Source:E:\PROGRA~1\VCOM\Fix-It\Updates\AntiVirus_Tables\avupdate.exe
2.250: Destination:
2.250: Source:E:\PROGRA~1\VCOM\Fix-It\Updates\AntiVirus_Tables\avupdate.exe
2.250: Destination:
2.281: SetProductTypes: InfProductBuildType=BuildType.Sel
2.281: SetAltOsLoaderPath: No section uses DirId 65701; done.
2.375: DoInstallation: FetchSourceURL for
j:\e1fea3a80c169f930b38\update\update_SP2GDR.inf failed
2.375: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB834707$
2.391: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
2.516: BuildCabinetManifest: update.url absent
2.516: Starting AnalyzeComponents
2.516: AnalyzePhaseZero used 0 ticks
2.516: No c:\windows\INF\updtblk.inf file.
2.516: OEM file scan used 0 ticks
2.531: AnalyzePhaseOne: used 15 ticks
2.531: AnalyzeComponents: Hotpatch analysis disabled; skipping.
2.531: AnalyzeComponents: Hotpatching is disabled.
2.531: FindFirstFile c:\windows\$hf_mig$\*.*
2.922: AnalyzeForBranching used 391 ticks.
28.219: AnalyzePhaseTwo used 25297 ticks
28.219: AnalyzePhaseThree used 0 ticks
28.219: AnalyzePhaseFive used 0 ticks
28.219: Missing file sp2qfe\wininet.dll
28.219: AnalyzePhaseSix used 0 ticks
28.219: AnalyzeComponents used 25703 ticks
28.219: Downloading 0 files
28.219: bPatchMode = FALSE
28.219: Inventory complete: ReturnStatus=3758096642, 25844 ticks
28.219: Num Ticks for invent : 25844
28.266:
28.266: Update.exe extended error code = 0xe0000102


"Torgeir Bakken (MVP)" wrote:

> pcchuck wrote:
>
> > I have WinXP-SP2 installed, but the critcal update KB834707 always fails
> > installation. I also tried saving to disk and install, but still fails.
> Hi
>
> In your windows folder, please look for the following log file and
> see if it gives any clue to why the installations fails:
>
> KB834707.log
>
>
> You might have a incomplete SP2 installation.
>
> In the KB article
> "You receive an "Explorer.EXE - Entry Point Not Found - The procedure entry
> point SHCreateThreadRef could not be located in the dynamic link library
> Shlwapi.dll" error message after you install the MS04-038 security update"
> at http://support.microsoft.com/?kbid=888162
>
> see
>
> "Q1: I do not think my computer is in an "incomplete Windows XP SP2
> state." How can I know for sure?"
>
> If one of the two methods to check the SP2 installation indicates that
> it is incomplete, you should uninstall SP2 and then install SP2 again
> (that is also described in the KB article above).
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>