Can't install latest Excel 2003 security update on Vista

I can't get the latest security update for Excel 2003 (KB923088) to install
on Vista RC2. All the other patches that were just released for Office 2003
install fine, but not this one. After it failed the first time I rebooted
and tried again as the first action after logging in, but got the same
error. An XP/Office2003 workstation getting its updates off the same WSUS
server can install the same update without any problem.

WindowsUpdate.log shows the following:

2006-10-11 10:41:16:286 1032 cf4 Handler MSP download: file EXCEL.CAB
already exists in sandbox directory
(C:\Windows\SoftwareDistribution\Download\S-1-5-18\e24dcecf1c443ba6b9bb6e186530efa8)
2006-10-11 10:41:16:395 1032 cf4 DnldMgr *********** DnldMgr: New download
job [UpdateId = {012B6FF5-1DCE-4E1A-B5F2-1C2C2FF8314C}.100] ***********
2006-10-11 10:41:16:395 1032 cf4 DnldMgr * All files for update were
already downloaded and are valid.
2006-10-11 10:41:16:458 1032 cf4 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-10-11 10:41:16:458 1032 cf4 Agent *********
2006-10-11 10:41:16:458 1032 cf4 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2006-10-11 10:41:16:458 1032 cf4 Agent *************
2006-10-11 10:41:16:458 1032 cf4 AU >>## RESUMED ## AU: Download update
[UpdateId = {5DF4702D-6108-43B6-A738-3B6A0E9F2D70}, succeeded]
2006-10-11 10:41:16:458 1032 cf4 AU #########
2006-10-11 10:41:16:458 1032 cf4 AU ## END ## AU: Download updates
2006-10-11 10:41:16:458 1032 cf4 AU #############
2006-10-11 10:41:16:458 1032 cf4 AU AU setting pending client directive to
'Install Approval'
2006-10-11 10:41:21:471 1032 cf4 Report REPORT EVENT:
{E1CFF21D-DC96-4BB9-B891-F5F4F701BB32} 2006-10-11 10:41:16:458+1000 1 189
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded and
ready for installation. To install the updates, an administrator should log
on to this computer and Windows will prompt with further instructions: -
Security Update for Excel 2003 (KB923088)
2006-10-11 10:41:29:591 1032 b74 AU Launched new AU client for directive
'Install Approval', session id = 0x1
2006-10-11 10:41:44:698 1032 cac AU WARNING: Returning due to error from
GetDownloadProgressUx, error = 0x8024000C
2006-10-11 10:41:44:698 1032 cac AU WARNING: GetInteractiveInstallProgress
failed, error = 0x8024000C
2006-10-11 10:41:59:517 1032 cf4 Report Uploading 5 events using cached
cookie, reporting URL =
http://awsus.afp.le/ReportingWebServ...ebService.asmx
2006-10-11 10:41:59:548 1032 cf4 Report Reporter successfully uploaded 5
events.

I'm having a similar problem, but on XP. It installed fine on a different
XP Pro machine on my domain, but not on another. Strange and arbitrary. No
matter how many times I try, it won't install. Some weird MSI installer
error. From the App log, I get:

Product: Microsoft Office Professional Edition 2003 - Update 'Security
Update for Excel 2003 (KB923088): EXCEL' could not be installed. Error code
1603.


"Nick Payne" wrote:

> I can't get the latest security update for Excel 2003 (KB923088) to install
> on Vista RC2. All the other patches that were just released for Office 2003
> install fine, but not this one. After it failed the first time I rebooted
> and tried again as the first action after logging in, but got the same
> error. An XP/Office2003 workstation getting its updates off the same WSUS
> server can install the same update without any problem.
>
> WindowsUpdate.log shows the following:
>
> 2006-10-11 10:41:16:286 1032 cf4 Handler MSP download: file EXCEL.CAB
> already exists in sandbox directory
> (C:\Windows\SoftwareDistribution\Download\S-1-5-18\e24dcecf1c443ba6b9bb6e186530efa8)
> 2006-10-11 10:41:16:395 1032 cf4 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {012B6FF5-1DCE-4E1A-B5F2-1C2C2FF8314C}.100] ***********
> 2006-10-11 10:41:16:395 1032 cf4 DnldMgr * All files for update were
> already downloaded and are valid.
> 2006-10-11 10:41:16:458 1032 cf4 DtaStor Update service properties: service
> registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2006-10-11 10:41:16:458 1032 cf4 Agent *********
> 2006-10-11 10:41:16:458 1032 cf4 Agent ** END ** Agent: Downloading
> updates [CallerId = AutomaticUpdates]
> 2006-10-11 10:41:16:458 1032 cf4 Agent *************
> 2006-10-11 10:41:16:458 1032 cf4 AU >>## RESUMED ## AU: Download update
> [UpdateId = {5DF4702D-6108-43B6-A738-3B6A0E9F2D70}, succeeded]
> 2006-10-11 10:41:16:458 1032 cf4 AU #########
> 2006-10-11 10:41:16:458 1032 cf4 AU ## END ## AU: Download updates
> 2006-10-11 10:41:16:458 1032 cf4 AU #############
> 2006-10-11 10:41:16:458 1032 cf4 AU AU setting pending client directive to
> 'Install Approval'
> 2006-10-11 10:41:21:471 1032 cf4 Report REPORT EVENT:
> {E1CFF21D-DC96-4BB9-B891-F5F4F701BB32} 2006-10-11 10:41:16:458+1000 1 189
> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Installation Ready: The following updates are downloaded and
> ready for installation. To install the updates, an administrator should log
> on to this computer and Windows will prompt with further instructions: -
> Security Update for Excel 2003 (KB923088)
> 2006-10-11 10:41:29:591 1032 b74 AU Launched new AU client for directive
> 'Install Approval', session id = 0x1
> 2006-10-11 10:41:44:698 1032 cac AU WARNING: Returning due to error from
> GetDownloadProgressUx, error = 0x8024000C
> 2006-10-11 10:41:44:698 1032 cac AU WARNING: GetInteractiveInstallProgress
> failed, error = 0x8024000C
> 2006-10-11 10:41:59:517 1032 cf4 Report Uploading 5 events using cached
> cookie, reporting URL =
> http://awsus.afp.le/ReportingWebServ...ebService.asmx
> 2006-10-11 10:41:59:548 1032 cf4 Report Reporter successfully uploaded 5
> events.
>
>
>

More information: I expanded the excel.msp file from the update CAB
downloaded by the automatic updates client and tried running it from a
command prompt run as administrator. The update fails part way through with
an error msg saying that it can't update c:\windows\system32\mapisvc.inf.

If from the same administrator command prompt I run notepad and open
mapisvc.inf and try to save a change, I get an error msg saying that I need
permission from SYSTEM to modify the file. So it looks like something in the
Vista security setup is screwing up the installation of this Excel security
update...

Nick

"Nick Payne" <> wrote in message
news:%...
>I can't get the latest security update for Excel 2003 (KB923088) to install
>on Vista RC2. All the other patches that were just released for Office 2003
>install fine, but not this one. After it failed the first time I rebooted
>and tried again as the first action after logging in, but got the same
>error. An XP/Office2003 workstation getting its updates off the same WSUS
>server can install the same update without any problem.
>
> WindowsUpdate.log shows the following:
>
> 2006-10-11 10:41:16:286 1032 cf4 Handler MSP download: file EXCEL.CAB
> already exists in sandbox directory
> (C:\Windows\SoftwareDistribution\Download\S-1-5-18\e24dcecf1c443ba6b9bb6e186530efa8)
> 2006-10-11 10:41:16:395 1032 cf4 DnldMgr *********** DnldMgr: New
> download job [UpdateId = {012B6FF5-1DCE-4E1A-B5F2-1C2C2FF8314C}.100]
> ***********
> 2006-10-11 10:41:16:395 1032 cf4 DnldMgr * All files for update were
> already downloaded and are valid.
> 2006-10-11 10:41:16:458 1032 cf4 DtaStor Update service properties:
> service registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2006-10-11 10:41:16:458 1032 cf4 Agent *********
> 2006-10-11 10:41:16:458 1032 cf4 Agent ** END ** Agent: Downloading
> updates [CallerId = AutomaticUpdates]
> 2006-10-11 10:41:16:458 1032 cf4 Agent *************
> 2006-10-11 10:41:16:458 1032 cf4 AU >>## RESUMED ## AU: Download update
> [UpdateId = {5DF4702D-6108-43B6-A738-3B6A0E9F2D70}, succeeded]
> 2006-10-11 10:41:16:458 1032 cf4 AU #########
> 2006-10-11 10:41:16:458 1032 cf4 AU ## END ## AU: Download updates
> 2006-10-11 10:41:16:458 1032 cf4 AU #############
> 2006-10-11 10:41:16:458 1032 cf4 AU AU setting pending client directive to
> 'Install Approval'
> 2006-10-11 10:41:21:471 1032 cf4 Report REPORT EVENT:
> {E1CFF21D-DC96-4BB9-B891-F5F4F701BB32} 2006-10-11 10:41:16:458+1000 1 189
> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Installation Ready: The following updates are downloaded
> and ready for installation. To install the updates, an administrator
> should log on to this computer and Windows will prompt with further
> instructions: - Security Update for Excel 2003 (KB923088)
> 2006-10-11 10:41:29:591 1032 b74 AU Launched new AU client for directive
> 'Install Approval', session id = 0x1
> 2006-10-11 10:41:44:698 1032 cac AU WARNING: Returning due to error from
> GetDownloadProgressUx, error = 0x8024000C
> 2006-10-11 10:41:44:698 1032 cac AU WARNING: GetInteractiveInstallProgress
> failed, error = 0x8024000C
> 2006-10-11 10:41:59:517 1032 cf4 Report Uploading 5 events using cached
> cookie, reporting URL =
> http://awsus.afp.le/ReportingWebServ...ebService.asmx
> 2006-10-11 10:41:59:548 1032 cf4 Report Reporter successfully uploaded 5
> events.
>
>

So I am not alone out there...My error code is 779 - also using RC2
--
John

PC: (XPS Gen 1) laptop
Mem 1 gb
processor P4 3.4
Video ATI 9800 256 MB
Vista RC2 build 5744
Base score 4.3


"Nick Payne" wrote:

> I can't get the latest security update for Excel 2003 (KB923088) to install
> on Vista RC2. All the other patches that were just released for Office 2003
> install fine, but not this one. After it failed the first time I rebooted
> and tried again as the first action after logging in, but got the same
> error. An XP/Office2003 workstation getting its updates off the same WSUS
> server can install the same update without any problem.
>
> WindowsUpdate.log shows the following:
>
> 2006-10-11 10:41:16:286 1032 cf4 Handler MSP download: file EXCEL.CAB
> already exists in sandbox directory
> (C:\Windows\SoftwareDistribution\Download\S-1-5-18\e24dcecf1c443ba6b9bb6e186530efa8)
> 2006-10-11 10:41:16:395 1032 cf4 DnldMgr *********** DnldMgr: New download
> job [UpdateId = {012B6FF5-1DCE-4E1A-B5F2-1C2C2FF8314C}.100] ***********
> 2006-10-11 10:41:16:395 1032 cf4 DnldMgr * All files for update were
> already downloaded and are valid.
> 2006-10-11 10:41:16:458 1032 cf4 DtaStor Update service properties: service
> registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2006-10-11 10:41:16:458 1032 cf4 Agent *********
> 2006-10-11 10:41:16:458 1032 cf4 Agent ** END ** Agent: Downloading
> updates [CallerId = AutomaticUpdates]
> 2006-10-11 10:41:16:458 1032 cf4 Agent *************
> 2006-10-11 10:41:16:458 1032 cf4 AU >>## RESUMED ## AU: Download update
> [UpdateId = {5DF4702D-6108-43B6-A738-3B6A0E9F2D70}, succeeded]
> 2006-10-11 10:41:16:458 1032 cf4 AU #########
> 2006-10-11 10:41:16:458 1032 cf4 AU ## END ## AU: Download updates
> 2006-10-11 10:41:16:458 1032 cf4 AU #############
> 2006-10-11 10:41:16:458 1032 cf4 AU AU setting pending client directive to
> 'Install Approval'
> 2006-10-11 10:41:21:471 1032 cf4 Report REPORT EVENT:
> {E1CFF21D-DC96-4BB9-B891-F5F4F701BB32} 2006-10-11 10:41:16:458+1000 1 189
> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Installation Ready: The following updates are downloaded and
> ready for installation. To install the updates, an administrator should log
> on to this computer and Windows will prompt with further instructions: -
> Security Update for Excel 2003 (KB923088)
> 2006-10-11 10:41:29:591 1032 b74 AU Launched new AU client for directive
> 'Install Approval', session id = 0x1
> 2006-10-11 10:41:44:698 1032 cac AU WARNING: Returning due to error from
> GetDownloadProgressUx, error = 0x8024000C
> 2006-10-11 10:41:44:698 1032 cac AU WARNING: GetInteractiveInstallProgress
> failed, error = 0x8024000C
> 2006-10-11 10:41:59:517 1032 cf4 Report Uploading 5 events using cached
> cookie, reporting URL =
> http://awsus.afp.le/ReportingWebServ...ebService.asmx
> 2006-10-11 10:41:59:548 1032 cf4 Report Reporter successfully uploaded 5
> events.
>
>
>