Can't install Office update

I have tried to download and install "Update for Outlook 2003 Junk Email
Filter (KB911961)" but it fails. I get a message saying that the file
PR011.msi can not be found in a folder at:
H:\MSOCache\AllUsers\90000409-x-x-x-x. I checked and found that the path
exists but as expected, the file in question does not exist.

I found a reference to a similar problem here on the forum. It referenced KB
article 884298 as a possible fix. Following the instructions in 884298, I
drilled down in the registry to the key at:


"HKLM\SOFTWARE\Microsoft\Office\Delivery\SourceEng ine\Downloads\90000409-x-x-x-x\Sources\90110409-x-x-x-x"

I found that the (source) "Path" key pointed correctly to M:\ which is one
of my CD ROM drives and didn't reference the H:\ drive path at all.

I next did a search of the registry for the path contained in the error
message and I found the bad path shown there under the "LastUsedSource" key
at:

HKLM\SOFTWARE\Classes\Installer\Products\904011090 0063D11C8EF10054038389C\SourceList

A second location was found under the "InstallSource" key at:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ins taller\UserData\S-1-5-18\Products\9040110900063D11C8EF10054038389C\Insta llProperties

Finally, the path shows up as the "InstallSource" key value at:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\{90110409-x-x-x-x}

Can someone please offer me a fix for my problem? If it simply means
editing the registry I can do that confidently.

When the update can't find the file, make sure your Office 2k3 CD is in your
CD drive, and select browse and navigate to it on your CD drive/Office CD -
it should install afterwards.

--

Star Fleet Admiral Q @ your service!
Google is your friend!
http://www.google.com


"C. Britton" <> wrote in message
news:4F5B20EB-7087-4AC4-AD03-...
>I have tried to download and install "Update for Outlook 2003 Junk Email
> Filter (KB911961)" but it fails. I get a message saying that the file
> PR011.msi can not be found in a folder at:
> H:\MSOCache\AllUsers\90000409-x-x-x-x. I checked and found that the path
> exists but as expected, the file in question does not exist.
>
> I found a reference to a similar problem here on the forum. It referenced
> KB
> article 884298 as a possible fix. Following the instructions in 884298, I
> drilled down in the registry to the key at:
>
>
> "HKLM\SOFTWARE\Microsoft\Office\Delivery\SourceEng ine\Downloads\90000409-x-x-x-x\Sources\90110409-x-x-x-x"
>
> I found that the (source) "Path" key pointed correctly to M:\ which is one
> of my CD ROM drives and didn't reference the H:\ drive path at all.
>
> I next did a search of the registry for the path contained in the error
> message and I found the bad path shown there under the "LastUsedSource"
> key
> at:
>
> HKLM\SOFTWARE\Classes\Installer\Products\904011090 0063D11C8EF10054038389C\SourceList
>
> A second location was found under the "InstallSource" key at:
>
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ins taller\UserData\S-1-5-18\Products\9040110900063D11C8EF10054038389C\Insta llProperties
>
> Finally, the path shows up as the "InstallSource" key value at:
>
> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\{90110409-x-x-x-x}
>
> Can someone please offer me a fix for my problem? If it simply means
> editing the registry I can do that confidently.
>
>