Can't install update for1.1 sp1 -failed what's up

Everytime I try to download MS.Net Framework1.1 SP1
Failed to install, help=
I want to get this installed
thanks
--
blueandbluetrk

"Scanyon",

We need a little more information. Would you mind running through an
attempted installation on the Windows Update website and sending us back the
results? Here's how:

On Windows 2000
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Search for Updates
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice).
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: "%WINDIR%\Windows Update.log" (be sure to include the quotes, and
the space between windows and update)
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, let us know where it failed from your
observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.

On Windows XP:
5. The button on the website will be "Custom Install"
12. The log for XP is %WINDIR%\WindowsUpdate.log (note without a space, and
no need for quotes)

Sincerely,

Pat Walters [MSFT]


"Scanyon" <> wrote in message
news:C7F1A168-3A48-491C-8A87-...
> Everytime I try to download MS.Net Framework1.1 SP1
> Failed to install, help=
> I want to get this installed
> thanks
> --
> blueandbluetrk

Hi Pat,
I am not the original poster, but I get the same problem, ie the update
for .NET framework 1.1 fails. (WinXP with SP2).
Here is my log. Hope this helps.
The failure was reported on my monitor at 20:27:40.

Colin


Log entries follow:
2005-03-03 20:27:03-0000 1424 368 WU client succeeds
CClientCallRecorder::BeginInstallUpdates from WindowsUpdate with call id
{6BA82020-3589-453E-95F2-499083571D68}
2005-03-03 20:27:03-0000 1424 21c WU client executing call
{6BA82020-3589-453E-95F2-499083571D68} of type Install call
2005-03-03 20:27:03-0000 1424 21c validate updates before Install
2005-03-03 20:27:04-0000 1424 21c prune update list before Install
2005-03-03 20:27:04-0000 1424 21c setting system restore point
2005-03-03 20:27:10-0000 1424 37c WU client calls back to install call
{6BA82020-3589-453E-95F2-499083571D68} with code Call progress and error 0
2005-03-03 20:27:10-0000 1424 21c WU client starts install in user context
2005-03-03 20:27:14-0000 1424 21c WU client is installing update
{AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100
2005-03-03 20:27:38-0000 1424 21c WU client finishes installing update
{AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100 with result 0x8024200b
2005-03-03 20:27:38-0000 1424 21c system restore point set
2005-03-03 20:27:38-0000 1424 21c Agent state changed, signalling AU to
redetect with NO delay
2005-03-03 20:27:38-0000 1424 6c0 AU received event of 3
2005-03-03 20:27:38-0000 1424 21c WU client finished installing updates
2005-03-03 20:27:38-0000 1424 21c WU client calls back to install call
{6BA82020-3589-453E-95F2-499083571D68} with code Call complete and error 0
2005-03-03 20:27:38-0000 1424 21c WU client completed and deleted call
{6BA82020-3589-453E-95F2-499083571D68}
2005-03-03 20:27:38-0000 1424 6c0 AU received event of 1
2005-03-03 20:27:38-0000 1424 6c0 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{F859F0AC-CB25-4DC0-AACE-967DE3F61DFB}
2005-03-03 20:27:38-0000 1424 21c WU client executing call
{F859F0AC-CB25-4DC0-AACE-967DE3F61DFB} of type Search Call
2005-03-03 20:27:39-0000 1424 1f4 ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2005-03-03 20:27:39-0000 4056 ff4 ISusInternal:isconnectCall failed,
hr=8024000C
2005-03-03 20:27:40-0000 1424 21c WU client found 0 updates and 11
categories in search
2005-03-03 20:27:40-0000 1424 21c WU client finished Searching for update
2005-03-03 20:27:40-0000 1424 21c AU Detection callback: 0 updates detected
2005-03-03 20:27:40-0000 1424 21c WU client calls back to search call
AutomaticUpdates with code Call complete and error 0
2005-03-03 20:27:40-0000 1424 21c WU client completed and deleted call
{F859F0AC-CB25-4DC0-AACE-967DE3F61DFB}
2005-03-03 20:27:43-0000 1424 21c REPORT EVENT:
{37BF7DB2-7325-48BD-816B-E370ABFC81D8} 701 2005-03-03
20:27:38-0000 1 182 101 {6F5DC828-0F05-4577-9A8A-74AB1CBE00A9} 100
80070643 WindowsUpdate Failure Content Install Installation Failure:
Windows failed to install the following update with error 0x80070643:
Microsoft .NET Framework 1.1 Service Pack 1.
2005-03-03 20:27:43-0000 1424 21c REPORT EVENT:
{8BE3FFE5-BC72-41E4-91ED-DD5C287609A5} 702 2005-03-03
20:27:38-0000 1 182 101 {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF} 100
80070643 WindowsUpdate Failure Content Install Installation Failure:
Windows failed to install the following update with error 0x80070643:
Microsoft .NET Framework 1.1 Service Pack 1.


Pat Walters [MSFT] wrote:
> "Scanyon",
>
> We need a little more information. Would you mind running through an
> attempted installation on the Windows Update website and sending us back the
> results? Here's how:
>
> On Windows 2000
> 1. Close all Internet browsers
> 2. Open a single Internet Explorer window.
> 3. In the Internet Explorer window, click Tools
> 4. Click Windows Update
> 5. When you reach the Windows Update site, click Search for Updates
> 6. Click Review and Install Updates
> 7. When presented with multiple updates, uncheck all of them except for one
> update (your choice).
> 8. Look down at the System clock and note the time. Let the minute move
> forward one, so that there is no other activity associated with this
> attempt.
> 9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
> back and let us know.
> 10. Assuming it failed, Click Start
> 11. Click Run
> 12. Type: "%WINDIR%\Windows Update.log" (be sure to include the quotes, and
> the space between windows and update)
> 13. Press <Enter> or Click OK
> 14. When the log opens, scroll down to the hour and minute you memorized in
> step 8.
> 15. Starting at the beginning of the first entry for that minute, click and
> drag down and to the right selecting the rest of the log.
> 16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
> 17. Reply to this posting.
> 18. When that window opens, let us know where it failed from your
> observation.
> 19. After this, on a new line, state the following and press <Enter>: Log
> entries follow:
> 20. Place the cursor on the line under the entry from step 19, and then
> click Edit, then Paste, or just press the <CTRL> and <V> keys.
> 21. The log entries copied in steps 15-16 should have copied into your
> posting.
> 22. Send it to us, and let us take a look at this failure.
>
> On Windows XP:
> 5. The button on the website will be "Custom Install"
> 12. The log for XP is %WINDIR%\WindowsUpdate.log (note without a space, and
> no need for quotes)
>
> Sincerely,
>
> Pat Walters [MSFT]
>
>
> "Scanyon" <> wrote in message
> news:C7F1A168-3A48-491C-8A87-...
>
>>Everytime I try to download MS.Net Framework1.1 SP1
>>Failed to install, help=
>>I want to get this installed
>>thanks
>>--
>>blueandbluetrk
>
>
>

Colin,

I'm sorry that you are encountering this failure. I have read through your
log. Would you mind also posting the installation log? You should find it
here:

On Windows XP
1. Click Start
2. Click Run
3. Type: notepad %windir%\kb836009.log
4. Select all with <Ctrl>+<A>
5. Copy with <Ctrl>+<C>
6. Reply to this posting
7. Write the line: logs below: <Enter>
8. Just below this line, paste the copied log entries by typing: <Ctrl>+<V>
9. Post back and I'll be happy to take a look.

Sincerely,

Pat Walters [MSFT]


"nospam" <> wrote in message
news:...
> Hi Pat,
> I am not the original poster, but I get the same problem, ie the update
> for .NET framework 1.1 fails. (WinXP with SP2).
> Here is my log. Hope this helps.
> The failure was reported on my monitor at 20:27:40.
>
> Colin
>
>
> Log entries follow:
> 2005-03-03 20:27:03-0000 1424 368 WU client succeeds
> CClientCallRecorder::BeginInstallUpdates from WindowsUpdate with call id
> {6BA82020-3589-453E-95F2-499083571D68}
> 2005-03-03 20:27:03-0000 1424 21c WU client executing call
> {6BA82020-3589-453E-95F2-499083571D68} of type Install call
> 2005-03-03 20:27:03-0000 1424 21c validate updates before Install
> 2005-03-03 20:27:04-0000 1424 21c prune update list before Install
> 2005-03-03 20:27:04-0000 1424 21c setting system restore point
> 2005-03-03 20:27:10-0000 1424 37c WU client calls back to install call
> {6BA82020-3589-453E-95F2-499083571D68} with code Call progress and error 0
> 2005-03-03 20:27:10-0000 1424 21c WU client starts install in user context
> 2005-03-03 20:27:14-0000 1424 21c WU client is installing update
> {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100
> 2005-03-03 20:27:38-0000 1424 21c WU client finishes installing update
> {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100 with result 0x8024200b
> 2005-03-03 20:27:38-0000 1424 21c system restore point set
> 2005-03-03 20:27:38-0000 1424 21c Agent state changed, signalling AU to
> redetect with NO delay
> 2005-03-03 20:27:38-0000 1424 6c0 AU received event of 3
> 2005-03-03 20:27:38-0000 1424 21c WU client finished installing updates
> 2005-03-03 20:27:38-0000 1424 21c WU client calls back to install call
> {6BA82020-3589-453E-95F2-499083571D68} with code Call complete and error 0
> 2005-03-03 20:27:38-0000 1424 21c WU client completed and deleted call
> {6BA82020-3589-453E-95F2-499083571D68}
> 2005-03-03 20:27:38-0000 1424 6c0 AU received event of 1
> 2005-03-03 20:27:38-0000 1424 6c0 WU client succeeds
> CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
> {F859F0AC-CB25-4DC0-AACE-967DE3F61DFB}
> 2005-03-03 20:27:38-0000 1424 21c WU client executing call
> {F859F0AC-CB25-4DC0-AACE-967DE3F61DFB} of type Search Call
> 2005-03-03 20:27:39-0000 1424 1f4 ISusInternal API failed
> CClientCallRecorder:isconnectCall with error 0x8024000c
> 2005-03-03 20:27:39-0000 4056 ff4 ISusInternal:isconnectCall failed,
> hr=8024000C
> 2005-03-03 20:27:40-0000 1424 21c WU client found 0 updates and 11
> categories in search
> 2005-03-03 20:27:40-0000 1424 21c WU client finished Searching for update
> 2005-03-03 20:27:40-0000 1424 21c AU Detection callback: 0 updates
detected
> 2005-03-03 20:27:40-0000 1424 21c WU client calls back to search call
> AutomaticUpdates with code Call complete and error 0
> 2005-03-03 20:27:40-0000 1424 21c WU client completed and deleted call
> {F859F0AC-CB25-4DC0-AACE-967DE3F61DFB}
> 2005-03-03 20:27:43-0000 1424 21c REPORT EVENT:
> {37BF7DB2-7325-48BD-816B-E370ABFC81D8} 701 2005-03-03
> 20:27:38-0000 1 182 101 {6F5DC828-0F05-4577-9A8A-74AB1CBE00A9} 100
> 80070643 WindowsUpdate Failure Content Install Installation Failure:
> Windows failed to install the following update with error 0x80070643:
> Microsoft .NET Framework 1.1 Service Pack 1.
> 2005-03-03 20:27:43-0000 1424 21c REPORT EVENT:
> {8BE3FFE5-BC72-41E4-91ED-DD5C287609A5} 702 2005-03-03
> 20:27:38-0000 1 182 101 {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF} 100
> 80070643 WindowsUpdate Failure Content Install Installation Failure:
> Windows failed to install the following update with error 0x80070643:
> Microsoft .NET Framework 1.1 Service Pack 1.
>
>
> Pat Walters [MSFT] wrote:
> > "Scanyon",
> >
> > We need a little more information. Would you mind running through an
> > attempted installation on the Windows Update website and sending us back
the
> > results? Here's how:
> >
> > On Windows 2000
> > 1. Close all Internet browsers
> > 2. Open a single Internet Explorer window.
> > 3. In the Internet Explorer window, click Tools
> > 4. Click Windows Update
> > 5. When you reach the Windows Update site, click Search for Updates
> > 6. Click Review and Install Updates
> > 7. When presented with multiple updates, uncheck all of them except for
one
> > update (your choice).
> > 8. Look down at the System clock and note the time. Let the minute move
> > forward one, so that there is no other activity associated with this
> > attempt.
> > 9. Click Install. Wait for Windows Update to fail. If it succeeds,
reply
> > back and let us know.
> > 10. Assuming it failed, Click Start
> > 11. Click Run
> > 12. Type: "%WINDIR%\Windows Update.log" (be sure to include the quotes,
and
> > the space between windows and update)
> > 13. Press <Enter> or Click OK
> > 14. When the log opens, scroll down to the hour and minute you memorized
in
> > step 8.
> > 15. Starting at the beginning of the first entry for that minute, click
and
> > drag down and to the right selecting the rest of the log.
> > 16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
> > 17. Reply to this posting.
> > 18. When that window opens, let us know where it failed from your
> > observation.
> > 19. After this, on a new line, state the following and press <Enter>:
Log
> > entries follow:
> > 20. Place the cursor on the line under the entry from step 19, and then
> > click Edit, then Paste, or just press the <CTRL> and <V> keys.
> > 21. The log entries copied in steps 15-16 should have copied into your
> > posting.
> > 22. Send it to us, and let us take a look at this failure.
> >
> > On Windows XP:
> > 5. The button on the website will be "Custom Install"
> > 12. The log for XP is %WINDIR%\WindowsUpdate.log (note without a space,
and
> > no need for quotes)
> >
> > Sincerely,
> >
> > Pat Walters [MSFT]
> >
> >
> > "Scanyon" <> wrote in message
> > news:C7F1A168-3A48-491C-8A87-...
> >
> >>Everytime I try to download MS.Net Framework1.1 SP1
> >>Failed to install, help=
> >>I want to get this installed
> >>thanks
> >>--
> >>blueandbluetrk
> >
> >
> >

Thanks Pat,

I have followed the instructuions below, but I get an error from notepad
saying that it can't find the file (c:\windows\kb836009), and would I
like to create it. (I have checked the spelling of the filename).

I may have confused the situation by attempting to repair the .NET
framework 1.1 as described in

file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/1033/repairRedist.htm
This repair attempt did not fix the problem.

There are a number of log files in C:\windows of the form kbDDDDDD.log,
where D is a digit, but I don't know which of them might be relevent -
they all seem to predate the recent installation attempts.

Colin



Pat Walters [MSFT] wrote:
> Colin,
>
> I'm sorry that you are encountering this failure. I have read through your
> log. Would you mind also posting the installation log? You should find it
> here:
>
> On Windows XP
> 1. Click Start
> 2. Click Run
> 3. Type: notepad %windir%\kb836009.log
> 4. Select all with <Ctrl>+<A>
> 5. Copy with <Ctrl>+<C>
> 6. Reply to this posting
> 7. Write the line: logs below: <Enter>
> 8. Just below this line, paste the copied log entries by typing: <Ctrl>+<V>
> 9. Post back and I'll be happy to take a look.
>
> Sincerely,
>
> Pat Walters [MSFT]
>
>
> "nospam" <> wrote in message
> news:...
>
>>Hi Pat,
>>I am not the original poster, but I get the same problem, ie the update
>>for .NET framework 1.1 fails. (WinXP with SP2).
>>Here is my log. Hope this helps.
>>The failure was reported on my monitor at 20:27:40.
>>
>>Colin
>>
>>
>>Log entries follow:
>>2005-03-03 20:27:03-0000 1424 368 WU client succeeds
>>CClientCallRecorder::BeginInstallUpdates from WindowsUpdate with call id
>>{6BA82020-3589-453E-95F2-499083571D68}
>>2005-03-03 20:27:03-0000 1424 21c WU client executing call
>>{6BA82020-3589-453E-95F2-499083571D68} of type Install call
>>2005-03-03 20:27:03-0000 1424 21c validate updates before Install
>>2005-03-03 20:27:04-0000 1424 21c prune update list before Install
>>2005-03-03 20:27:04-0000 1424 21c setting system restore point
>>2005-03-03 20:27:10-0000 1424 37c WU client calls back to install call
>>{6BA82020-3589-453E-95F2-499083571D68} with code Call progress and error 0
>>2005-03-03 20:27:10-0000 1424 21c WU client starts install in user context
>>2005-03-03 20:27:14-0000 1424 21c WU client is installing update
>>{AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100
>>2005-03-03 20:27:38-0000 1424 21c WU client finishes installing update
>>{AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100 with result 0x8024200b
>>2005-03-03 20:27:38-0000 1424 21c system restore point set
>>2005-03-03 20:27:38-0000 1424 21c Agent state changed, signalling AU to
>>redetect with NO delay
>>2005-03-03 20:27:38-0000 1424 6c0 AU received event of 3
>>2005-03-03 20:27:38-0000 1424 21c WU client finished installing updates
>>2005-03-03 20:27:38-0000 1424 21c WU client calls back to install call
>>{6BA82020-3589-453E-95F2-499083571D68} with code Call complete and error 0
>>2005-03-03 20:27:38-0000 1424 21c WU client completed and deleted call
>>{6BA82020-3589-453E-95F2-499083571D68}
>>2005-03-03 20:27:38-0000 1424 6c0 AU received event of 1
>>2005-03-03 20:27:38-0000 1424 6c0 WU client succeeds
>>CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
>>{F859F0AC-CB25-4DC0-AACE-967DE3F61DFB}
>>2005-03-03 20:27:38-0000 1424 21c WU client executing call
>>{F859F0AC-CB25-4DC0-AACE-967DE3F61DFB} of type Search Call
>>2005-03-03 20:27:39-0000 1424 1f4 ISusInternal API failed
>>CClientCallRecorder:isconnectCall with error 0x8024000c
>>2005-03-03 20:27:39-0000 4056 ff4 ISusInternal:isconnectCall failed,
>>hr=8024000C
>>2005-03-03 20:27:40-0000 1424 21c WU client found 0 updates and 11
>>categories in search
>>2005-03-03 20:27:40-0000 1424 21c WU client finished Searching for update
>>2005-03-03 20:27:40-0000 1424 21c AU Detection callback: 0 updates
>
> detected
>
>>2005-03-03 20:27:40-0000 1424 21c WU client calls back to search call
>>AutomaticUpdates with code Call complete and error 0
>>2005-03-03 20:27:40-0000 1424 21c WU client completed and deleted call
>>{F859F0AC-CB25-4DC0-AACE-967DE3F61DFB}
>>2005-03-03 20:27:43-0000 1424 21c REPORT EVENT:
>>{37BF7DB2-7325-48BD-816B-E370ABFC81D8} 701 2005-03-03
>>20:27:38-0000 1 182 101 {6F5DC828-0F05-4577-9A8A-74AB1CBE00A9} 100
>>80070643 WindowsUpdate Failure Content Install Installation Failure:
>>Windows failed to install the following update with error 0x80070643:
>>Microsoft .NET Framework 1.1 Service Pack 1.
>>2005-03-03 20:27:43-0000 1424 21c REPORT EVENT:
>>{8BE3FFE5-BC72-41E4-91ED-DD5C287609A5} 702 2005-03-03
>>20:27:38-0000 1 182 101 {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF} 100
>>80070643 WindowsUpdate Failure Content Install Installation Failure:
>>Windows failed to install the following update with error 0x80070643:
>>Microsoft .NET Framework 1.1 Service Pack 1.
>>
>>
>>Pat Walters [MSFT] wrote:
>>
>>>"Scanyon",
>>>
>>>We need a little more information. Would you mind running through an
>>>attempted installation on the Windows Update website and sending us back
>
> the
>
>>>results? Here's how:
>>>
>>>On Windows 2000
>>>1. Close all Internet browsers
>>>2. Open a single Internet Explorer window.
>>>3. In the Internet Explorer window, click Tools
>>>4. Click Windows Update
>>>5. When you reach the Windows Update site, click Search for Updates
>>>6. Click Review and Install Updates
>>>7. When presented with multiple updates, uncheck all of them except for
>
> one
>
>>>update (your choice).
>>>8. Look down at the System clock and note the time. Let the minute move
>>>forward one, so that there is no other activity associated with this
>>>attempt.
>>>9. Click Install. Wait for Windows Update to fail. If it succeeds,
>
> reply
>
>>>back and let us know.
>>>10. Assuming it failed, Click Start
>>>11. Click Run
>>>12. Type: "%WINDIR%\Windows Update.log" (be sure to include the quotes,
>
> and
>
>>>the space between windows and update)
>>>13. Press <Enter> or Click OK
>>>14. When the log opens, scroll down to the hour and minute you memorized
>
> in
>
>>>step 8.
>>>15. Starting at the beginning of the first entry for that minute, click
>
> and
>
>>>drag down and to the right selecting the rest of the log.
>>>16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
>>>17. Reply to this posting.
>>>18. When that window opens, let us know where it failed from your
>>>observation.
>>>19. After this, on a new line, state the following and press <Enter>:
>
> Log
>
>>>entries follow:
>>>20. Place the cursor on the line under the entry from step 19, and then
>>>click Edit, then Paste, or just press the <CTRL> and <V> keys.
>>>21. The log entries copied in steps 15-16 should have copied into your
>>>posting.
>>>22. Send it to us, and let us take a look at this failure.
>>>
>>>On Windows XP:
>>>5. The button on the website will be "Custom Install"
>>>12. The log for XP is %WINDIR%\WindowsUpdate.log (note without a space,
>
> and
>
>>>no need for quotes)
>>>
>>>Sincerely,
>>>
>>>Pat Walters [MSFT]
>>>
>>>
>>>"Scanyon" <> wrote in message
>>>news:C7F1A168-3A48-491C-8A87-...
>>>
>>>
>>>>Everytime I try to download MS.Net Framework1.1 SP1
>>>>Failed to install, help=
>>>>I want to get this installed
>>>>thanks
>>>>--
>>>>blueandbluetrk
>>>
>>>
>>>
>
>

Problem fixed now. My firewall or antivirus was obstructing the update.
It worked ok when I disabled them temporarily.


nospam wrote:
> Thanks Pat,
>
> I have followed the instructuions below, but I get an error from notepad
> saying that it can't find the file (c:\windows\kb836009), and would I
> like to create it. (I have checked the spelling of the filename).
>
> I may have confused the situation by attempting to repair the .NET
> framework 1.1 as described in
>
> file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/1033/repairRedist.htm
> This repair attempt did not fix the problem.
>
> There are a number of log files in C:\windows of the form kbDDDDDD.log,
> where D is a digit, but I don't know which of them might be relevent -
> they all seem to predate the recent installation attempts.
>
> Colin
>
>
>
> Pat Walters [MSFT] wrote:
>
>> Colin,
>>
>> I'm sorry that you are encountering this failure. I have read through
>> your
>> log. Would you mind also posting the installation log? You should
>> find it
>> here:
>>
>> On Windows XP
>> 1. Click Start
>> 2. Click Run
>> 3. Type: notepad %windir%\kb836009.log
>> 4. Select all with <Ctrl>+<A>
>> 5. Copy with <Ctrl>+<C>
>> 6. Reply to this posting
>> 7. Write the line: logs below: <Enter>
>> 8. Just below this line, paste the copied log entries by typing:
>> <Ctrl>+<V>
>> 9. Post back and I'll be happy to take a look.
>>
>> Sincerely,
>>
>> Pat Walters [MSFT]
>>
>>
>> "nospam" <> wrote in message
>> news:...
>>
>>> Hi Pat,
>>> I am not the original poster, but I get the same problem, ie the update
>>> for .NET framework 1.1 fails. (WinXP with SP2).
>>> Here is my log. Hope this helps.
>>> The failure was reported on my monitor at 20:27:40.
>>>
>>> Colin
>>>
>>>
>>> Log entries follow:
>>> 2005-03-03 20:27:03-0000 1424 368 WU client succeeds
>>> CClientCallRecorder::BeginInstallUpdates from WindowsUpdate with call id
>>> {6BA82020-3589-453E-95F2-499083571D68}
>>> 2005-03-03 20:27:03-0000 1424 21c WU client executing call
>>> {6BA82020-3589-453E-95F2-499083571D68} of type Install call
>>> 2005-03-03 20:27:03-0000 1424 21c validate updates before Install
>>> 2005-03-03 20:27:04-0000 1424 21c prune update list before Install
>>> 2005-03-03 20:27:04-0000 1424 21c setting system restore point
>>> 2005-03-03 20:27:10-0000 1424 37c WU client calls back to install call
>>> {6BA82020-3589-453E-95F2-499083571D68} with code Call progress and
>>> error 0
>>> 2005-03-03 20:27:10-0000 1424 21c WU client starts install in user
>>> context
>>> 2005-03-03 20:27:14-0000 1424 21c WU client is installing update
>>> {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100
>>> 2005-03-03 20:27:38-0000 1424 21c WU client finishes installing update
>>> {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100 with result 0x8024200b
>>> 2005-03-03 20:27:38-0000 1424 21c system restore point set
>>> 2005-03-03 20:27:38-0000 1424 21c Agent state changed, signalling AU to
>>> redetect with NO delay
>>> 2005-03-03 20:27:38-0000 1424 6c0 AU received event of 3
>>> 2005-03-03 20:27:38-0000 1424 21c WU client finished installing updates
>>> 2005-03-03 20:27:38-0000 1424 21c WU client calls back to install call
>>> {6BA82020-3589-453E-95F2-499083571D68} with code Call complete and
>>> error 0
>>> 2005-03-03 20:27:38-0000 1424 21c WU client completed and deleted call
>>> {6BA82020-3589-453E-95F2-499083571D68}
>>> 2005-03-03 20:27:38-0000 1424 6c0 AU received event of 1
>>> 2005-03-03 20:27:38-0000 1424 6c0 WU client succeeds
>>> CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
>>> {F859F0AC-CB25-4DC0-AACE-967DE3F61DFB}
>>> 2005-03-03 20:27:38-0000 1424 21c WU client executing call
>>> {F859F0AC-CB25-4DC0-AACE-967DE3F61DFB} of type Search Call
>>> 2005-03-03 20:27:39-0000 1424 1f4 ISusInternal API failed
>>> CClientCallRecorder:isconnectCall with error 0x8024000c
>>> 2005-03-03 20:27:39-0000 4056 ff4 ISusInternal:isconnectCall failed,
>>> hr=8024000C
>>> 2005-03-03 20:27:40-0000 1424 21c WU client found 0 updates and 11
>>> categories in search
>>> 2005-03-03 20:27:40-0000 1424 21c WU client finished Searching for
>>> update
>>> 2005-03-03 20:27:40-0000 1424 21c AU Detection callback: 0 updates
>>
>>
>> detected
>>
>>> 2005-03-03 20:27:40-0000 1424 21c WU client calls back to search call
>>> AutomaticUpdates with code Call complete and error 0
>>> 2005-03-03 20:27:40-0000 1424 21c WU client completed and deleted call
>>> {F859F0AC-CB25-4DC0-AACE-967DE3F61DFB}
>>> 2005-03-03 20:27:43-0000 1424 21c REPORT EVENT:
>>> {37BF7DB2-7325-48BD-816B-E370ABFC81D8} 701 2005-03-03
>>> 20:27:38-0000 1 182 101 {6F5DC828-0F05-4577-9A8A-74AB1CBE00A9} 100
>>> 80070643 WindowsUpdate Failure Content Install Installation Failure:
>>> Windows failed to install the following update with error 0x80070643:
>>> Microsoft .NET Framework 1.1 Service Pack 1.
>>> 2005-03-03 20:27:43-0000 1424 21c REPORT EVENT:
>>> {8BE3FFE5-BC72-41E4-91ED-DD5C287609A5} 702 2005-03-03
>>> 20:27:38-0000 1 182 101 {AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF} 100
>>> 80070643 WindowsUpdate Failure Content Install Installation Failure:
>>> Windows failed to install the following update with error 0x80070643:
>>> Microsoft .NET Framework 1.1 Service Pack 1.
>>>
>>>
>>> Pat Walters [MSFT] wrote:
>>>
>>>> "Scanyon",
>>>>
>>>> We need a little more information. Would you mind running through an
>>>> attempted installation on the Windows Update website and sending us
>>>> back
>>
>>
>> the
>>
>>>> results? Here's how:
>>>>
>>>> On Windows 2000
>>>> 1. Close all Internet browsers
>>>> 2. Open a single Internet Explorer window.
>>>> 3. In the Internet Explorer window, click Tools
>>>> 4. Click Windows Update
>>>> 5. When you reach the Windows Update site, click Search for Updates
>>>> 6. Click Review and Install Updates
>>>> 7. When presented with multiple updates, uncheck all of them except for
>>
>>
>> one
>>
>>>> update (your choice).
>>>> 8. Look down at the System clock and note the time. Let the minute
>>>> move
>>>> forward one, so that there is no other activity associated with this
>>>> attempt.
>>>> 9. Click Install. Wait for Windows Update to fail. If it succeeds,
>>
>>
>> reply
>>
>>>> back and let us know.
>>>> 10. Assuming it failed, Click Start
>>>> 11. Click Run
>>>> 12. Type: "%WINDIR%\Windows Update.log" (be sure to include the
>>>> quotes,
>>
>>
>> and
>>
>>>> the space between windows and update)
>>>> 13. Press <Enter> or Click OK
>>>> 14. When the log opens, scroll down to the hour and minute you
>>>> memorized
>>
>>
>> in
>>
>>>> step 8.
>>>> 15. Starting at the beginning of the first entry for that minute, click
>>
>>
>> and
>>
>>>> drag down and to the right selecting the rest of the log.
>>>> 16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
>>>> 17. Reply to this posting.
>>>> 18. When that window opens, let us know where it failed from your
>>>> observation.
>>>> 19. After this, on a new line, state the following and press <Enter>:
>>
>>
>> Log
>>
>>>> entries follow:
>>>> 20. Place the cursor on the line under the entry from step 19, and then
>>>> click Edit, then Paste, or just press the <CTRL> and <V> keys.
>>>> 21. The log entries copied in steps 15-16 should have copied into your
>>>> posting.
>>>> 22. Send it to us, and let us take a look at this failure.
>>>>
>>>> On Windows XP:
>>>> 5. The button on the website will be "Custom Install"
>>>> 12. The log for XP is %WINDIR%\WindowsUpdate.log (note without a space,
>>
>>
>> and
>>
>>>> no need for quotes)
>>>>
>>>> Sincerely,
>>>>
>>>> Pat Walters [MSFT]
>>>>
>>>>
>>>> "Scanyon" <> wrote in message
>>>> news:C7F1A168-3A48-491C-8A87-...
>>>>
>>>>
>>>>> Everytime I try to download MS.Net Framework1.1 SP1
>>>>> Failed to install, help=
>>>>> I want to get this installed
>>>>> thanks
>>>>> --
>>>>> blueandbluetrk
>>>>
>>>>
>>>>
>>>>
>>
>>

"nospam" <> wrote in message
news:
....
>> I have followed the instructuions below, but I get an error from notepad
>> saying that it can't find the file (c:\windows\kb836009), and would I
>> like to create it. (I have checked the spelling of the filename).

> Problem fixed now. My firewall or antivirus was obstructing the update.
> It worked ok when I disabled them temporarily.


So, for the record, which log file did it create or append to? <eg>


---


>
>
> nospam wrote:
>> Thanks Pat,
>>
>> I have followed the instructuions below, but I get an error from notepad
>> saying that it can't find the file (c:\windows\kb836009), and would I
>> like to create it. (I have checked the spelling of the filename).
>>
>> I may have confused the situation by attempting to repair the .NET
>> framework 1.1 as described in
>>
>> file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/1033/repairRedist.htm
>> This repair attempt did not fix the problem.
>>
>> There are a number of log files in C:\windows of the form kbDDDDDD.log,
>> where D is a digit, but I don't know which of them might be relevent -
>> they all seem to predate the recent installation attempts.
>>
>> Colin
>>
>>
>>
>> Pat Walters [MSFT] wrote:
>>
>>> Colin,
>>>
>>> I'm sorry that you are encountering this failure. I have read through
>>> your
>>> log. Would you mind also posting the installation log? You should
>>> find it
>>> here:
>>>
>>> On Windows XP
>>> 1. Click Start
>>> 2. Click Run
>>> 3. Type: notepad %windir%\kb836009.log
>>> 4. Select all with <Ctrl>+<A>
>>> 5. Copy with <Ctrl>+<C>
>>> 6. Reply to this posting
>>> 7. Write the line: logs below: <Enter>
>>> 8. Just below this line, paste the copied log entries by typing:
>>> <Ctrl>+<V>
>>> 9. Post back and I'll be happy to take a look.
>>>
>>> Sincerely,
>>>
>>> Pat Walters [MSFT]
>>>
>>>
>>> "nospam" <> wrote in message
>>> news:...
>>>
>>>> Hi Pat,
>>>> I am not the original poster, but I get the same problem, ie the update
>>>> for .NET framework 1.1 fails. (WinXP with SP2).
>>>> Here is my log. Hope this helps.
>>>> The failure was reported on my monitor at 20:27:40.
>>>>
>>>> Colin
>>>>
>>>>
>>>> Log entries follow:
>>>> 2005-03-03 20:27:03-0000 1424 368 WU client succeeds
>>>> CClientCallRecorder::BeginInstallUpdates from WindowsUpdate with call id
>>>> {6BA82020-3589-453E-95F2-499083571D68}
>>>> 2005-03-03 20:27:03-0000 1424 21c WU client executing call

....