can't install update missing folders

I try downloading an update

Microsoft Works 8 (KB955428)

But when it try to install it, an error message came up and said

"The feature you are trying to use is on a network resource that is
unaviable....enter an alternate path to a folder containing the installation
package 'WORKS8.MSI'...."

So am I missing something here or maybe I need help getting the update.

Windows version?

Kaze Kain wrote:
> I try downloading an update
>
> Microsoft Works 8 (KB955428)
>
> But when it try to install it, an error message came up and said
>
> "The feature you are trying to use is on a network resource that is
> unaviable....enter an alternate path to a folder containing the
> installation
> package 'WORKS8.MSI'...."
>
> So am I missing something here or maybe I need help getting the update.

Window Vista Home Premium?
sorry I'm new to these kind of things still learning if it not please show
me where to find it thanks.

"PA Bear [MS MVP]" wrote:

> Windows version?
>
> Kaze Kain wrote:
> > I try downloading an update
> >
> > Microsoft Works 8 (KB955428)
> >
> > But when it try to install it, an error message came up and said
> >
> > "The feature you are trying to use is on a network resource that is
> > unaviable....enter an alternate path to a folder containing the
> > installation
> > package 'WORKS8.MSI'...."
> >
> > So am I missing something here or maybe I need help getting the update.
>
>

Kaze,

Look at this thread and note my (Sterling) post and those of Peter after my
post, he is also running Vista. Hope this helps.

http://www.microsoft.com/communities...1-d604ea3e860d

Sterling

"Kaze Kain" wrote:

> Window Vista Home Premium?
> sorry I'm new to these kind of things still learning if it not please show
> me where to find it thanks.
>
> "PA Bear [MS MVP]" wrote:
>
> > Windows version?
> >
> > Kaze Kain wrote:
> > > I try downloading an update
> > >
> > > Microsoft Works 8 (KB955428)
> > >
> > > But when it try to install it, an error message came up and said
> > >
> > > "The feature you are trying to use is on a network resource that is
> > > unaviable....enter an alternate path to a folder containing the
> > > installation
> > > package 'WORKS8.MSI'...."
> > >
> > > So am I missing something here or maybe I need help getting the update.
> >
> >

1. Right-click on the following link and SAVE the download to your desktop
(do NOT Run it):
http://www.microsoft.com/downloads/d...D-0D0389C81F11

2. Right-click on the saved file and select "Run as Administrator"

3. Follow all prompts.


Kaze Kain wrote:
> Window Vista Home Premium?
> sorry I'm new to these kind of things still learning if it not please show
> me where to find it thanks.
>
> "PA Bear [MS MVP]" wrote:
>
>> Windows version?
>>
>> Kaze Kain wrote:
>>> I try downloading an update
>>>
>>> Microsoft Works 8 (KB955428)
>>>
>>> But when it try to install it, an error message came up and said
>>>
>>> "The feature you are trying to use is on a network resource that is
>>> unaviable....enter an alternate path to a folder containing the
>>> installation
>>> package 'WORKS8.MSI'...."
>>>
>>> So am I missing something here or maybe I need help getting the update.

I am having this same issue. I have Vista Home Premium. Will it hurt
anything, or would it be better, if I just wait for MS to fix this update?
Will they ever actually fix it, or should I go ahead and follow the
suggestion from PA Bear? Confused!


"PA Bear [MS MVP]" wrote:

> 1. Right-click on the following link and SAVE the download to your desktop
> (do NOT Run it):
> http://www.microsoft.com/downloads/d...D-0D0389C81F11
>
> 2. Right-click on the saved file and select "Run as Administrator"
>
> 3. Follow all prompts.
>
>
> Kaze Kain wrote:
> > Window Vista Home Premium?
> > sorry I'm new to these kind of things still learning if it not please show
> > me where to find it thanks.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Windows version?
> >>
> >> Kaze Kain wrote:
> >>> I try downloading an update
> >>>
> >>> Microsoft Works 8 (KB955428)
> >>>
> >>> But when it try to install it, an error message came up and said
> >>>
> >>> "The feature you are trying to use is on a network resource that is
> >>> unaviable....enter an alternate path to a folder containing the
> >>> installation
> >>> package 'WORKS8.MSI'...."
> >>>
> >>> So am I missing something here or maybe I need help getting the update.
>
>

MS is not going to fix it.

bn4gvn1 wrote:
> I am having this same issue. I have Vista Home Premium. Will it hurt
> anything, or would it be better, if I just wait for MS to fix this update?
> Will they ever actually fix it, or should I go ahead and follow the
> suggestion from PA Bear? Confused!
>
>
> "PA Bear [MS MVP]" wrote:
>
>> 1. Right-click on the following link and SAVE the download to your
>> desktop
>> (do NOT Run it):
>> http://www.microsoft.com/downloads/d...D-0D0389C81F11
>>
>> 2. Right-click on the saved file and select "Run as Administrator"
>>
>> 3. Follow all prompts.
>>
>>
>> Kaze Kain wrote:
>>> Window Vista Home Premium?
>>> sorry I'm new to these kind of things still learning if it not please
>>> show
>>> me where to find it thanks.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Windows version?
>>>>
>>>> Kaze Kain wrote:
>>>>> I try downloading an update
>>>>>
>>>>> Microsoft Works 8 (KB955428)
>>>>>
>>>>> But when it try to install it, an error message came up and said
>>>>>
>>>>> "The feature you are trying to use is on a network resource that is
>>>>> unaviable....enter an alternate path to a folder containing the
>>>>> installation
>>>>> package 'WORKS8.MSI'...."
>>>>>
>>>>> So am I missing something here or maybe I need help getting the
>>>>> update.

Well MS jolly well ought to fix it. I've wasted time emailing them and only
getting links to this sort of site instead of a solution. What do they think
they are doing?

I've tried every disc that could possibly be relevant and searched the hard
drive for the file they mention and it is all totally useless. I continue to
be plagued by the update shield telling me every time I boot up that there is
an installation due, which then fails every time.

Well. I'm not going to waste more time and money on a phone call to them. If
enough of us complain, they'll have to do something about it
eventually.........

Running Windows XP media Centre 2005

"PA Bear [MS MVP]" wrote:

> MS is not going to fix it.
>
> bn4gvn1 wrote:
> > I am having this same issue. I have Vista Home Premium. Will it hurt
> > anything, or would it be better, if I just wait for MS to fix this update?
> > Will they ever actually fix it, or should I go ahead and follow the
> > suggestion from PA Bear? Confused!
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> 1. Right-click on the following link and SAVE the download to your
> >> desktop
> >> (do NOT Run it):
> >> http://www.microsoft.com/downloads/d...D-0D0389C81F11
> >>
> >> 2. Right-click on the saved file and select "Run as Administrator"
> >>
> >> 3. Follow all prompts.
> >>
> >>
> >> Kaze Kain wrote:
> >>> Window Vista Home Premium?
> >>> sorry I'm new to these kind of things still learning if it not please
> >>> show
> >>> me where to find it thanks.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> Windows version?
> >>>>
> >>>> Kaze Kain wrote:
> >>>>> I try downloading an update
> >>>>>
> >>>>> Microsoft Works 8 (KB955428)
> >>>>>
> >>>>> But when it try to install it, an error message came up and said
> >>>>>
> >>>>> "The feature you are trying to use is on a network resource that is
> >>>>> unaviable....enter an alternate path to a folder containing the
> >>>>> installation
> >>>>> package 'WORKS8.MSI'...."
> >>>>>
> >>>>> So am I missing something here or maybe I need help getting the
> >>>>> update.
>
>

V.H.Cello wrote:

> I've tried every disc that could possibly be relevant and searched the hard
> drive for the file they mention and it is all totally useless.

Did you try downloading the full update installer as PA Bear originally suggested?

>>>> 1. Right-click on the following link and SAVE the download to your
>>>> desktop
>>>> (do NOT Run it):
>>>> http://www.microsoft.com/downloads/d...D-0D0389C81F11
>>>>
>>>> 2. Right-click on the saved file and select "Run as Administrator"
>>>>
>>>> 3. Follow all prompts.

> Well. I'm not going to waste more time and money on a phone call to them. If
> enough of us complain, they'll have to do something about it
> eventually.........

Um. If you don't phone them, how will they know you're complaining? (Also,
note that since this is a security update it should qualify for free support.)

Harry.

--
Boycott Beijing 2008 http://www.rsf.org/rubrique.php3?id_rubrique=174

[Actually, user needs to go to
http://www.microsoft.com/downloads/d...D-0D0389C81F11,
identify the appropriate download (e.g., KB955428_en-US.cab for English-US
machines) and then SAVE that (cab) file.]

Harry Johnston [MVP] wrote:
> V.H.Cello wrote:
>
>> I've tried every disc that could possibly be relevant and searched the
>> hard
>> drive for the file they mention and it is all totally useless.
>
> Did you try downloading the full update installer as PA Bear originally
> suggested?
>>>>> 1. Right-click on the following link and SAVE the download to your
>>>>> desktop
>>>>> (do NOT Run it):
>>>>> http://www.microsoft.com/downloads/d...D-0D0389C81F11
>>>>>
>>>>> 2. Right-click on the saved file and select "Run as Administrator"
>>>>>
>>>>> 3. Follow all prompts.
>
>> Well. I'm not going to waste more time and money on a phone call to them.
>> If enough of us complain, they'll have to do something about it
>> eventually.........
>
> Um. If you don't phone them, how will they know you're complaining?
> (Also,
> note that since this is a security update it should qualify for free
> support.)
> Harry.