Can't install Updates, recieve: Error number: 0x80096001

Whenever Windows Update searches for or downloads updates
I recieve this error notification: "Windows Update has
encountered an error and cannot display the requested
page." Windows won't help and neither will Toshiba. I
couldn't find a FAQ listed that addressed my particular
error code. Please Help. Thanks.

wrote:

> Whenever Windows Update searches for or downloads updates
> I recieve this error notification: "Windows Update has
> encountered an error and cannot display the requested
> page." Windows won't help and neither will Toshiba. I
> couldn't find a FAQ listed that addressed my particular
> error code. Please Help. Thanks.
Hi

Please try this:

Open a command prompt (Start/Run --> cmd.exe)

in the command prompt, run the following:

net stop wuauserv
cd /d %windir%\softwaredistribution
del /s wu*.cab
net start wuauserv


Please let us know if this solved the problem.


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

I've also experienced the 0x80096001 error, and none of the suggested fixes
(deleting wu*.cab, and registering some dll's) have helped, so I'm posting a
small chunk of the WindowsUpdate.log file in the hopes that someone has an
idea what's up. The computer I'm working on is a Windows ME machine that was
updated to Windows XP Home, going back to the oldest Windows XP restore point
(which might be one created very shortly after the sustem was upgraded to
Windows XP) doesn't seem to help.

Thanks.

WindowsUpdate.log

2004-10-12 20:58:00-0500 1276 518 OS Version = 5.1.2600.1.0.66304
2004-10-12 20:58:00-0500 1276 518 Computer Brand = Dell Computer Corporation

2004-10-12 20:58:00-0500 1276 518 Computer Model = XPS-Z

2004-10-12 20:58:00-0500 1276 518 Bios Revision = A06
2004-10-12 20:58:00-0500 1276 518 Bios Name = Default System BIOS
2004-10-12 20:58:00-0500 1276 518 Bios Release Date = 2000-11-28T00:00:00
2004-10-12 20:58:00-0500 1276 518 Locale ID = 1033
2004-10-12 20:58:00-0500 1276 518 ClientVersion: iuengine.dll = 5.4.3790.2182
2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuapi.dll = 5.4.3790.2182
2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuauclt.exe = 5.4.3790.2182
2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuauclt1.exe = 5.4.3790.2182
2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuaucpl.cpl = 5.4.3790.2182
2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuaueng.dll = 5.4.3790.2182
2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuaueng1.dll = 5.4.3790.2182
2004-10-12 20:58:00-0500 1276 518 ClientVersion: wuauserv.dll = 5.4.3630.1106
2004-10-12 20:58:00-0500 1276 518 ClientVersion: wucltui.dll = 5.4.3790.2182
2004-10-12 20:58:00-0500 1276 518 WU client failed Searching for update with
error 0x80096001
2004-10-12 20:58:00-0500 1276 518 Successfully opened event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{3169B3 DA-EC22-48D7-B80F-904B7C47091D}.bin for reading.
2004-10-12 20:58:00-0500 1276 518 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2004-10-12 20:58:00-0500 1276 518 Checking for different Redirector at:
http://download.windowsupdate.com/ms...ir/wuredir.cab
2004-10-12 20:58:00-0500 1276 74c WU client calls back to search call
WindowsUpdate with code Call failed and error 0x80096001
2004-10-12 20:58:00-0500 1276 74c WU client completed and deleted call
{69D3D774-2DDD-4BE1-A22B-FA8879CDFAF0}
2004-10-12 20:58:00-0500 780 ed0 Operation completed due to earlier error.
(hr=80096001)
2004-10-12 20:58:00-0500 780 ed0 Unable to complete asynchronous search
successfully. (hr=80096001)
2004-10-12 20:58:00-0500 1276 518 Failed to download the Redirector cab on
try 1: 0x80096001
2004-10-12 20:58:00-0500 1276 518 Checking for different Redirector at:
http://download.microsoft.com/window...ir/wuredir.cab
2004-10-12 20:58:01-0500 1276 518 Failed to download the Redirector cab on
try 2: 0x80096001
2004-10-12 20:58:01-0500 1276 518 Checking for different Redirector at:
http://windowsupdate.microsoft.com/v5/redir/wuredir.cab
2004-10-12 20:58:01-0500 1276 518 Failed to download the Redirector cab on
try 3: 0x80096001
2004-10-12 20:58:01-0500 1276 518 Failed to obtain cached cookie with hr =
80096001.
2004-10-12 20:58:01-0500 1276 518 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2004-10-12 20:58:01-0500 1276 518 Checking for different Redirector at:
http://download.windowsupdate.com/ms...ir/wuredir.cab
2004-10-12 20:58:01-0500 1276 518 Failed to download the Redirector cab on
try 1: 0x80096001
2004-10-12 20:58:01-0500 1276 518 Checking for different Redirector at:
http://download.microsoft.com/window...ir/wuredir.cab
2004-10-12 20:58:01-0500 1276 518 Failed to download the Redirector cab on
try 2: 0x80096001
2004-10-12 20:58:01-0500 1276 518 Checking for different Redirector at:
http://windowsupdate.microsoft.com/v5/redir/wuredir.cab
2004-10-12 20:58:02-0500 1276 518 Failed to download the Redirector cab on
try 3: 0x80096001
2004-10-12 20:58:02-0500 1276 518 Failed to obtain cached url with hr =
80096001.
2004-10-12 20:58:02-0500 1276 518 Failed to upload events with hr = 80096001.
2004-10-12 20:58:05-0500 1276 518 REPORT EVENT:
{DE2BCED8-5346-410F-8B07-2422B5406EF4} 284 2004-10-12
20:58:00-0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80096001 WindowsUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80096001
2004-10-12 20:58:05-0500 1276 518 Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{C1AA7F 5D-E855-40D2-92A4-4539D9F0DB45}.bin for writing.
2004-10-12 20:58:15-0500 1276 e5c start delayed initialization of WU client
2004-10-12 20:58:15-0500 1276 e5c AU finished delayed initialization
2004-10-12 20:58:15-0500 1276 e5c AU received event of 1
2004-10-12 20:58:15-0500 1276 e5c WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{E65A4A6B-4F03-4851-AF1A-B40E8CCB1B8F}
2004-10-12 20:58:15-0500 1276 518 WU client executing call
{E65A4A6B-4F03-4851-AF1A-B40E8CCB1B8F} of type Search Call
2004-10-12 20:58:16-0500 1276 518 WU client found 0 updates and 0 categories
in search
2004-10-12 20:58:16-0500 1276 518 WU client finished Searching for update
2004-10-12 20:58:16-0500 1276 518 AU Detection callback: 0 updates detected
2004-10-12 20:58:16-0500 1276 518 WU client calls back to search call
AutomaticUpdates with code Call complete and error 0
2004-10-12 20:58:16-0500 1276 518 WU client completed and deleted call
{E65A4A6B-4F03-4851-AF1A-B40E8CCB1B8F}

"Torgeir Bakken (MVP)" wrote:

> wrote:
>
> > Whenever Windows Update searches for or downloads updates
> > I recieve this error notification: "Windows Update has
> > encountered an error and cannot display the requested
> > page." Windows won't help and neither will Toshiba. I
> > couldn't find a FAQ listed that addressed my particular
> > error code. Please Help. Thanks.
> Hi
>
> Please try this:
>
> Open a command prompt (Start/Run --> cmd.exe)
>
> in the command prompt, run the following:
>
> net stop wuauserv
> cd /d %windir%\softwaredistribution
> del /s wu*.cab
> net start wuauserv
>
>
> Please let us know if this solved the problem.
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

James wrote:

> I've also experienced the 0x80096001 error, and none of the suggested fixes
> (deleting wu*.cab, and registering some dll's) have helped, so I'm posting a
> small chunk of the WindowsUpdate.log file in the hopes that someone has an
> idea what's up. The computer I'm working on is a Windows ME machine that was
> updated to Windows XP Home, going back to the oldest Windows XP restore point
> (which might be one created very shortly after the sustem was upgraded to
> Windows XP) doesn't seem to help.
>
> Thanks.
Hi

You could try the steps in this post to try to get WU to work:

http://groups.google.com/groups?selm...TNGP14.phx.gbl

Also, if you have Windows XP SP2 installed, check that the
WuWebControlClass is enabled in Internet Explorer:
http://groups.google.com/groups?thre...0microsoft.com


If nothing of the above worked, try the steps in this post:

http://groups.google.com/groups?selm...tngp13.phx.gbl


Here are some more steps you can try if the above was of no help:

"Software update incomplete" error message when you visit the
Windows Update Web site
http://support.microsoft.com/?kbid=319585

You cannot install some updates or programs
http://support.microsoft.com/?kbid=822798

Windows Update Is Not Installed
http://support.microsoft.com/?kbid=811269

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

I tried all those suggestions and nothing seemed to help. First I tried
everything listed, except the option for SP 2 (because WindowsUpdate stopped
working when they went to version 5, the same time they released SP 2). So,
after I tried all those I downloaded SP 2 (not via Windows update, via the
Microsoft website), and then tried Windows Update and it failed with the same
error, 0x80096001. I then checked (since I had just installed SP 2), and
WuWebControlClass was enabled, so that's not a problem.

I have the same problem and i have no idea what to do. Does anyone know what
i can do to solve this problem....I have the cd for this but it still won't
let me download it...

"" wrote:

> Whenever Windows Update searches for or downloads updates
> I recieve this error notification: "Windows Update has
> encountered an error and cannot display the requested
> page." Windows won't help and neither will Toshiba. I
> couldn't find a FAQ listed that addressed my particular
> error code. Please Help. Thanks.
>

"" wrote:

> Whenever Windows Update searches for or downloads updates
> I recieve this error notification: "Windows Update has
> encountered an error and cannot display the requested
> page." Windows won't help and neither will Toshiba. I
> couldn't find a FAQ listed that addressed my particular
> error code. Please Help. Thanks.
>