Can't install Windows Installer 3.1

Hi,

When I run Windows Updates, the update for Windows Installer 3.1 fails
with "Updates were unable to be successfully installed".

When I go to the detail message, it says Installation Failure.
Error Code:0x800f0102
Try to install the update again, or request help from one of the
following resources.

I have tried downloading the distributable Installer 3.2, but it won't
install either.

I have done a Windows XP repair, but that didn't help.

I have seen this problem on many posts, but no solutions that have
worked. I've tried deleting
all of the temp files and tried again, but no luck.

I really don't want to have to blow my machine away and start over, but
I'm almost there!

Can someone help?

Thanks,

Sandy M

Sandy,

Using Windows Explorer, open the KB893803.log located in the WINDOWS
directory (folder).
Look towards the very bottom of the log for any error codes.
Or, just copy and paste this section into your next post :

56.872: Copied file: D:\WINDOWS\system32\msi.dll
57.032: Copied file: D:\WINDOWS\system32\msiexec.exe
57.383: Copied file: D:\WINDOWS\system32\msihnd.dll
57.873: Copied file: D:\WINDOWS\system32\msimsg.dll
57.964: Copied file: D:\WINDOWS\system32\msisip.dll
58.174: Copied file: D:\WINDOWS\system32\DllCache\msi.dll
58.304: Copied file: D:\WINDOWS\system32\DllCache\msiexec.exe
58.374: Copied file: D:\WINDOWS\system32\DllCache\msihnd.dll
58.504: Copied file: D:\WINDOWS\system32\DllCache\msimsg.dll
58.775: Copied file: D:\WINDOWS\system32\DllCache\msisip.dll
58.775: DoInstallation: Installing assemblies with source root path:
d:\windows\softwaredistribution\download\945ce6ce4 129a06d75e0187615c80210\
58.775: Num Ticks for Copying files : 5078
58.815: Num Ticks for Reg update and deleting 0 size files : 40
58.845: ---- Old Information In The Registry ------
58.865: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\A~NSISu_ .exe
58.865: Destination:
58.865: Source:\WINDOWS\system32\_000119_.tmp.dll (3.1.4000.1427)
58.865: Destination:
58.865: ---- New Information In The Registry ------
58.875: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\A~NSISu_ .exe
58.875: Destination:
58.885: Source:\WINDOWS\system32\_000119_.tmp.dll (3.1.4000.1427)
58.885: Destination:
67.437: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msisip.dll was
no-delay replaced; reboot is required.
67.437: IsRebootRequiredForFileQueue:
d:\windows\system32\dllcache\msisip.dll was no-delay replaced; reboot is
required.
67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msimsg.dll was
no-delay replaced; reboot is required.
67.437: IsRebootRequiredForFileQueue:
d:\windows\system32\dllcache\msimsg.dll was no-delay replaced; reboot is
required.
67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msihnd.dll was
no-delay replaced; reboot is required.
67.437: IsRebootRequiredForFileQueue:
d:\windows\system32\dllcache\msihnd.dll was no-delay replaced; reboot is
required.
67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msiexec.exe
was no-delay replaced; reboot is required.
67.437: IsRebootRequiredForFileQueue:
d:\windows\system32\dllcache\msiexec.exe was no-delay replaced; reboot
is required.
67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msi.dll was
no-delay replaced; reboot is required.
67.437: IsRebootRequiredForFileQueue:
d:\windows\system32\dllcache\msi.dll was no-delay replaced; reboot is
required.
67.437: DoInstallation: A reboot is required to complete the
installation of one or more files.
67.437: In Function SetVolatileFlag, line 11576, RegOpenKeyEx failed
with error 0x2
67.437: In Function SetVolatileFlag, line 11593, RegOpenKeyEx failed
with error 0x2
67.437: UpdateSpUpdSvcInf: Source
[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing
to do.
67.517: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1,
ForceRestart = 0

If the installation never reaches " Copied file: ", then post the
section prior to that where the install fails.

NOTE: These errors are in *most* of the logs; they are NOT the cause of
the install failure -

0.912: Failed To Enable SE_SHUTDOWN_PRIVILEGE
4.737: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed
with error 0x2
4.737: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed
with error 0x2
5.168: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
failed: 0xe0000102
5.178: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
5.178: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
18.777: SetupVerifyInfFile failed with error 0x490 for oem2.inf of
device LPTENUM\VID_04E6PID_80000001\5&259C3AD&0&LPT1.0
54.699: GetCatVersion: Failed to retrieve version information from
D:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803_wxp.cat
with error 0x57


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


Sandy M wrote:

> Hi,
>
> When I run Windows Updates, the update for Windows Installer 3.1 fails
> with "Updates were unable to be successfully installed".
>
> When I go to the detail message, it says Installation Failure.
> Error Code:0x800f0102
> Try to install the update again, or request help from one of the
> following resources.
>
> I have tried downloading the distributable Installer 3.2, but it won't
> install either.
>
> I have done a Windows XP repair, but that didn't help.
>
> I have seen this problem on many posts, but no solutions that have
> worked. I've tried deleting
> all of the temp files and tried again, but no luck.
>
> I really don't want to have to blow my machine away and start over, but
> I'm almost there!
>
> Can someone help?
>
> Thanks,
>
> Sandy M

MowGreen,

Here is the log file. It's all kind of Greek to me.

Can you tell me if this can be fixed?

Thanks,

Sandy M

0.050: 2006/08/25 23:31:40.777 (local)
0.050:
C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a7 79933f83b51a49a2c88838d\update\update.exe (version 6.1.22.4)
0.050: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.050: Hotfix started with following command line: /norestart /quiet -er
/ParentInfo:6e6a5c62e4699145a9c5dbb3f43b9eb8
4.126: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
4.126: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
4.126: DoInstallation: CleanPFR failed: 0x2
4.126: SetProductTypes: InfProductBuildType=BuildType.IP
4.126: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.206: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\ad9c4c2a7 79933f83b51a49a2c88838d\update\update_wxp.inf failed
4.206: CreateUninstall = 1,Directory = C:\WINDOWS\$MSI31Uninstall_KB893803v2$
4.206: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed:
0xe0000102
4.206: BuildCabinetManifest: update.url absent
4.206: Starting AnalyzeComponents
4.206: AnalyzePhaseZero used 0 ticks
4.206: No c:\windows\INF\updtblk.inf file.
4.206: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
4.206: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
20.169: Failed to query DriverPath of ROOT\LEGACY_SYMIDSCO\0000 0x2
25.657: OEM file scan used 21451 ticks
26.759: AnalyzePhaseOne: used 22553 ticks
26.759: AnalyzeComponents: Hotpatch analysis disabled; skipping.
26.759: AnalyzeComponents: Hotpatching is disabled.
26.779: AnalyzePhaseTwo used 20 ticks
26.779: AnalyzePhaseThree used 0 ticks
26.779: AnalyzePhaseFive used 0 ticks
26.779: Missing file msi.dll
26.799: KB893803v2 Setup encountered an error: To complete installation of
KB893803v2, Setup requires an additional download. Please install KB893803v2
again.
26.799: AnalyzePhaseSix used 20 ticks
26.799: AnalyzeComponents used 22593 ticks
26.799: Downloading 0 files
26.799: bPatchMode = FALSE
26.799: Inventory complete: ReturnStatus=3758096642, 22593 ticks
26.819: Num Ticks for invent : 22613
26.899: KB893803v2 installation did not complete.
26.899: Update.exe extended error code = 0xe0000102

"MowGreen [MVP]" wrote:

> Sandy,
>
> Using Windows Explorer, open the KB893803.log located in the WINDOWS
> directory (folder).
> Look towards the very bottom of the log for any error codes.
> Or, just copy and paste this section into your next post :
>
> 56.872: Copied file: D:\WINDOWS\system32\msi.dll
> 57.032: Copied file: D:\WINDOWS\system32\msiexec.exe
> 57.383: Copied file: D:\WINDOWS\system32\msihnd.dll
> 57.873: Copied file: D:\WINDOWS\system32\msimsg.dll
> 57.964: Copied file: D:\WINDOWS\system32\msisip.dll
> 58.174: Copied file: D:\WINDOWS\system32\DllCache\msi.dll
> 58.304: Copied file: D:\WINDOWS\system32\DllCache\msiexec.exe
> 58.374: Copied file: D:\WINDOWS\system32\DllCache\msihnd.dll
> 58.504: Copied file: D:\WINDOWS\system32\DllCache\msimsg.dll
> 58.775: Copied file: D:\WINDOWS\system32\DllCache\msisip.dll
> 58.775: DoInstallation: Installing assemblies with source root path:
> d:\windows\softwaredistribution\download\945ce6ce4 129a06d75e0187615c80210\
> 58.775: Num Ticks for Copying files : 5078
> 58.815: Num Ticks for Reg update and deleting 0 size files : 40
> 58.845: ---- Old Information In The Registry ------
> 58.865: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\A~NSISu_ .exe
> 58.865: Destination:
> 58.865: Source:\WINDOWS\system32\_000119_.tmp.dll (3.1.4000.1427)
> 58.865: Destination:
> 58.865: ---- New Information In The Registry ------
> 58.875: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\A~NSISu_ .exe
> 58.875: Destination:
> 58.885: Source:\WINDOWS\system32\_000119_.tmp.dll (3.1.4000.1427)
> 58.885: Destination:
> 67.437: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
> empty; nothing to do.
> 67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msisip.dll was
> no-delay replaced; reboot is required.
> 67.437: IsRebootRequiredForFileQueue:
> d:\windows\system32\dllcache\msisip.dll was no-delay replaced; reboot is
> required.
> 67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msimsg.dll was
> no-delay replaced; reboot is required.
> 67.437: IsRebootRequiredForFileQueue:
> d:\windows\system32\dllcache\msimsg.dll was no-delay replaced; reboot is
> required.
> 67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msihnd.dll was
> no-delay replaced; reboot is required.
> 67.437: IsRebootRequiredForFileQueue:
> d:\windows\system32\dllcache\msihnd.dll was no-delay replaced; reboot is
> required.
> 67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msiexec.exe
> was no-delay replaced; reboot is required.
> 67.437: IsRebootRequiredForFileQueue:
> d:\windows\system32\dllcache\msiexec.exe was no-delay replaced; reboot
> is required.
> 67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msi.dll was
> no-delay replaced; reboot is required.
> 67.437: IsRebootRequiredForFileQueue:
> d:\windows\system32\dllcache\msi.dll was no-delay replaced; reboot is
> required.
> 67.437: DoInstallation: A reboot is required to complete the
> installation of one or more files.
> 67.437: In Function SetVolatileFlag, line 11576, RegOpenKeyEx failed
> with error 0x2
> 67.437: In Function SetVolatileFlag, line 11593, RegOpenKeyEx failed
> with error 0x2
> 67.437: UpdateSpUpdSvcInf: Source
> [ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing
> to do.
> 67.517: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1,
> ForceRestart = 0
>
> If the installation never reaches " Copied file: ", then post the
> section prior to that where the install fails.
>
> NOTE: These errors are in *most* of the logs; they are NOT the cause of
> the install failure -
>
> 0.912: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 4.737: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed
> with error 0x2
> 4.737: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed
> with error 0x2
> 5.168: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> failed: 0xe0000102
> 5.178: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> 5.178: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> 18.777: SetupVerifyInfFile failed with error 0x490 for oem2.inf of
> device LPTENUM\VID_04E6PID_80000001\5&259C3AD&0&LPT1.0
> 54.699: GetCatVersion: Failed to retrieve version information from
> D:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803_wxp.cat
> with error 0x57
>
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Sandy M wrote:
>
> > Hi,
> >
> > When I run Windows Updates, the update for Windows Installer 3.1 fails
> > with "Updates were unable to be successfully installed".
> >
> > When I go to the detail message, it says Installation Failure.
> > Error Code:0x800f0102
> > Try to install the update again, or request help from one of the
> > following resources.
> >
> > I have tried downloading the distributable Installer 3.2, but it won't
> > install either.
> >
> > I have done a Windows XP repair, but that didn't help.
> >
> > I have seen this problem on many posts, but no solutions that have
> > worked. I've tried deleting
> > all of the temp files and tried again, but no luck.
> >
> > I really don't want to have to blow my machine away and start over, but
> > I'm almost there!
> >
> > Can someone help?
> >
> > Thanks,
> >
> > Sandy M
>

Sandy,

Upon comparing the log from your system with the one from mine, these
sections stood out :
1 -
5.538: ---- Old Information In The Registry ------
5.548: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\_iu14D2N .tmp (51.34.0.0)
5.548: Destination:
5.548: ---- New Information In The Registry ------
5.558: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\_iu14D2N .tmp (51.34.0.0)

2 - 26.779: Missing file msi.dll

Read this thread :
http://forums.wugnet.com/Windows-Ins...derasc-15.html
Naki posted 2 different means to resolve this. Suggest you try the first
one as it appears that the .msi package on your system is not registered
or is corrupted/damaged.


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


Sandy M wrote:

> MowGreen,
>
> Here is the log file. It's all kind of Greek to me.
>
> Can you tell me if this can be fixed?
>
> Thanks,
>
> Sandy M
>
> 0.050: 2006/08/25 23:31:40.777 (local)
> 0.050:
> C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a7 79933f83b51a49a2c88838d\update\update.exe (version 6.1.22.4)
> 0.050: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 0.050: Hotfix started with following command line: /norestart /quiet -er
> /ParentInfo:6e6a5c62e4699145a9c5dbb3f43b9eb8
> 4.126: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
> error 0x2
> 4.126: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
> error 0x2
> 4.126: DoInstallation: CleanPFR failed: 0x2
> 4.126: SetProductTypes: InfProductBuildType=BuildType.IP
> 4.126: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 4.206: DoInstallation: FetchSourceURL for
> c:\windows\softwaredistribution\download\ad9c4c2a7 79933f83b51a49a2c88838d\update\update_wxp.inf failed
> 4.206: CreateUninstall = 1,Directory = C:\WINDOWS\$MSI31Uninstall_KB893803v2$
> 4.206: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed:
> 0xe0000102
> 4.206: BuildCabinetManifest: update.url absent
> 4.206: Starting AnalyzeComponents
> 4.206: AnalyzePhaseZero used 0 ticks
> 4.206: No c:\windows\INF\updtblk.inf file.
> 4.206: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> 4.206: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> 20.169: Failed to query DriverPath of ROOT\LEGACY_SYMIDSCO\0000 0x2
> 25.657: OEM file scan used 21451 ticks
> 26.759: AnalyzePhaseOne: used 22553 ticks
> 26.759: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 26.759: AnalyzeComponents: Hotpatching is disabled.
> 26.779: AnalyzePhaseTwo used 20 ticks
> 26.779: AnalyzePhaseThree used 0 ticks
> 26.779: AnalyzePhaseFive used 0 ticks
> 26.779: Missing file msi.dll
> 26.799: KB893803v2 Setup encountered an error: To complete installation of
> KB893803v2, Setup requires an additional download. Please install KB893803v2
> again.
> 26.799: AnalyzePhaseSix used 20 ticks
> 26.799: AnalyzeComponents used 22593 ticks
> 26.799: Downloading 0 files
> 26.799: bPatchMode = FALSE
> 26.799: Inventory complete: ReturnStatus=3758096642, 22593 ticks
> 26.819: Num Ticks for invent : 22613
> 26.899: KB893803v2 installation did not complete.
> 26.899: Update.exe extended error code = 0xe0000102
>
> "MowGreen [MVP]" wrote:
>
>
>>Sandy,
>>
>>Using Windows Explorer, open the KB893803.log located in the WINDOWS
>>directory (folder).
>>Look towards the very bottom of the log for any error codes.
>>Or, just copy and paste this section into your next post :
>>
>>56.872: Copied file: D:\WINDOWS\system32\msi.dll
>>57.032: Copied file: D:\WINDOWS\system32\msiexec.exe
>>57.383: Copied file: D:\WINDOWS\system32\msihnd.dll
>>57.873: Copied file: D:\WINDOWS\system32\msimsg.dll
>>57.964: Copied file: D:\WINDOWS\system32\msisip.dll
>>58.174: Copied file: D:\WINDOWS\system32\DllCache\msi.dll
>>58.304: Copied file: D:\WINDOWS\system32\DllCache\msiexec.exe
>>58.374: Copied file: D:\WINDOWS\system32\DllCache\msihnd.dll
>>58.504: Copied file: D:\WINDOWS\system32\DllCache\msimsg.dll
>>58.775: Copied file: D:\WINDOWS\system32\DllCache\msisip.dll
>>58.775: DoInstallation: Installing assemblies with source root path:
>>d:\windows\softwaredistribution\download\945ce6c e4129a06d75e0187615c80210\
>>58.775: Num Ticks for Copying files : 5078
>>58.815: Num Ticks for Reg update and deleting 0 size files : 40
>>58.845: ---- Old Information In The Registry ------
>>58.865: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\A~NSISu_ .exe
>>58.865: Destination:
>>58.865: Source:\WINDOWS\system32\_000119_.tmp.dll (3.1.4000.1427)
>>58.865: Destination:
>>58.865: ---- New Information In The Registry ------
>>58.875: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\A~NSISu_ .exe
>>58.875: Destination:
>>58.885: Source:\WINDOWS\system32\_000119_.tmp.dll (3.1.4000.1427)
>>58.885: Destination:
>>67.437: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
>>empty; nothing to do.
>>67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msisip.dll was
>>no-delay replaced; reboot is required.
>>67.437: IsRebootRequiredForFileQueue:
>>d:\windows\system32\dllcache\msisip.dll was no-delay replaced; reboot is
>>required.
>>67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msimsg.dll was
>>no-delay replaced; reboot is required.
>>67.437: IsRebootRequiredForFileQueue:
>>d:\windows\system32\dllcache\msimsg.dll was no-delay replaced; reboot is
>>required.
>>67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msihnd.dll was
>>no-delay replaced; reboot is required.
>>67.437: IsRebootRequiredForFileQueue:
>>d:\windows\system32\dllcache\msihnd.dll was no-delay replaced; reboot is
>>required.
>>67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msiexec.exe
>>was no-delay replaced; reboot is required.
>>67.437: IsRebootRequiredForFileQueue:
>>d:\windows\system32\dllcache\msiexec.exe was no-delay replaced; reboot
>>is required.
>>67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msi.dll was
>>no-delay replaced; reboot is required.
>>67.437: IsRebootRequiredForFileQueue:
>>d:\windows\system32\dllcache\msi.dll was no-delay replaced; reboot is
>>required.
>>67.437: DoInstallation: A reboot is required to complete the
>>installation of one or more files.
>>67.437: In Function SetVolatileFlag, line 11576, RegOpenKeyEx failed
>>with error 0x2
>>67.437: In Function SetVolatileFlag, line 11593, RegOpenKeyEx failed
>>with error 0x2
>>67.437: UpdateSpUpdSvcInf: Source
>>[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing
>>to do.
>>67.517: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1,
>>ForceRestart = 0
>>
>>If the installation never reaches " Copied file: ", then post the
>>section prior to that where the install fails.
>>
>>NOTE: These errors are in *most* of the logs; they are NOT the cause of
>>the install failure -
>>
>>0.912: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>>4.737: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed
>>with error 0x2
>>4.737: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed
>>with error 0x2
>>5.168: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
>>failed: 0xe0000102
>>5.178: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
>>5.178: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
>>18.777: SetupVerifyInfFile failed with error 0x490 for oem2.inf of
>>device LPTENUM\VID_04E6PID_80000001\5&259C3AD&0&LPT1.0
>>54.699: GetCatVersion: Failed to retrieve version information from
>>D:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803_wxp.cat
>>with error 0x57
>>
>>
>>MowGreen [MVP 2003-2006]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>Sandy M wrote:
>>
>>
>>>Hi,
>>>
>>> When I run Windows Updates, the update for Windows Installer 3.1 fails
>>>with "Updates were unable to be successfully installed".
>>>
>>> When I go to the detail message, it says Installation Failure.
>>> Error Code:0x800f0102
>>> Try to install the update again, or request help from one of the
>>>following resources.
>>>
>>> I have tried downloading the distributable Installer 3.2, but it won't
>>>install either.
>>>
>>> I have done a Windows XP repair, but that didn't help.
>>>
>>> I have seen this problem on many posts, but no solutions that have
>>>worked. I've tried deleting
>>>all of the temp files and tried again, but no luck.
>>>
>>> I really don't want to have to blow my machine away and start over, but
>>>I'm almost there!
>>>
>>> Can someone help?
>>>
>>>Thanks,
>>>
>>>Sandy M
>>

Dear MowGreen,

Thank you for your solution! Naki's first solution DID fix my Windows
Installer
problem. If I could hug you...I would! I have been messing around with
this problem
off and on for 2 weeks.

Now if I can just get Norton installed. I think that is what broke
things in the first place..
sigh.....

I just really wanted to thank you for giving a REAL answer, instead of
answering my
question with another question. I realize that this is a free service, but
most of the time I don't
get anywhere here. Every once in a while though I luck out and get someone
who really knows
what they are doing....helping!

Don't go anywhere! I can't thank you enough.

Sandy M

"MowGreen [MVP]" wrote:

> Sandy,
>
> Upon comparing the log from your system with the one from mine, these
> sections stood out :
> 1 -
> 5.538: ---- Old Information In The Registry ------
> 5.548: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\_iu14D2N .tmp (51.34.0.0)
> 5.548: Destination:
> 5.548: ---- New Information In The Registry ------
> 5.558: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\_iu14D2N .tmp (51.34.0.0)
>
> 2 - 26.779: Missing file msi.dll
>
> Read this thread :
> http://forums.wugnet.com/Windows-Ins...derasc-15.html
> Naki posted 2 different means to resolve this. Suggest you try the first
> one as it appears that the .msi package on your system is not registered
> or is corrupted/damaged.
>
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Sandy M wrote:
>
> > MowGreen,
> >
> > Here is the log file. It's all kind of Greek to me.
> >
> > Can you tell me if this can be fixed?
> >
> > Thanks,
> >
> > Sandy M
> >
> > 0.050: 2006/08/25 23:31:40.777 (local)
> > 0.050:
> > C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a7 79933f83b51a49a2c88838d\update\update.exe (version 6.1.22.4)
> > 0.050: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> > 0.050: Hotfix started with following command line: /norestart /quiet -er
> > /ParentInfo:6e6a5c62e4699145a9c5dbb3f43b9eb8
> > 4.126: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
> > error 0x2
> > 4.126: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
> > error 0x2
> > 4.126: DoInstallation: CleanPFR failed: 0x2
> > 4.126: SetProductTypes: InfProductBuildType=BuildType.IP
> > 4.126: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > 4.206: DoInstallation: FetchSourceURL for
> > c:\windows\softwaredistribution\download\ad9c4c2a7 79933f83b51a49a2c88838d\update\update_wxp.inf failed
> > 4.206: CreateUninstall = 1,Directory = C:\WINDOWS\$MSI31Uninstall_KB893803v2$
> > 4.206: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed:
> > 0xe0000102
> > 4.206: BuildCabinetManifest: update.url absent
> > 4.206: Starting AnalyzeComponents
> > 4.206: AnalyzePhaseZero used 0 ticks
> > 4.206: No c:\windows\INF\updtblk.inf file.
> > 4.206: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> > 4.206: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> > 20.169: Failed to query DriverPath of ROOT\LEGACY_SYMIDSCO\0000 0x2
> > 25.657: OEM file scan used 21451 ticks
> > 26.759: AnalyzePhaseOne: used 22553 ticks
> > 26.759: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> > 26.759: AnalyzeComponents: Hotpatching is disabled.
> > 26.779: AnalyzePhaseTwo used 20 ticks
> > 26.779: AnalyzePhaseThree used 0 ticks
> > 26.779: AnalyzePhaseFive used 0 ticks
> > 26.779: Missing file msi.dll
> > 26.799: KB893803v2 Setup encountered an error: To complete installation of
> > KB893803v2, Setup requires an additional download. Please install KB893803v2
> > again.
> > 26.799: AnalyzePhaseSix used 20 ticks
> > 26.799: AnalyzeComponents used 22593 ticks
> > 26.799: Downloading 0 files
> > 26.799: bPatchMode = FALSE
> > 26.799: Inventory complete: ReturnStatus=3758096642, 22593 ticks
> > 26.819: Num Ticks for invent : 22613
> > 26.899: KB893803v2 installation did not complete.
> > 26.899: Update.exe extended error code = 0xe0000102
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Sandy,
> >>
> >>Using Windows Explorer, open the KB893803.log located in the WINDOWS
> >>directory (folder).
> >>Look towards the very bottom of the log for any error codes.
> >>Or, just copy and paste this section into your next post :
> >>
> >>56.872: Copied file: D:\WINDOWS\system32\msi.dll
> >>57.032: Copied file: D:\WINDOWS\system32\msiexec.exe
> >>57.383: Copied file: D:\WINDOWS\system32\msihnd.dll
> >>57.873: Copied file: D:\WINDOWS\system32\msimsg.dll
> >>57.964: Copied file: D:\WINDOWS\system32\msisip.dll
> >>58.174: Copied file: D:\WINDOWS\system32\DllCache\msi.dll
> >>58.304: Copied file: D:\WINDOWS\system32\DllCache\msiexec.exe
> >>58.374: Copied file: D:\WINDOWS\system32\DllCache\msihnd.dll
> >>58.504: Copied file: D:\WINDOWS\system32\DllCache\msimsg.dll
> >>58.775: Copied file: D:\WINDOWS\system32\DllCache\msisip.dll
> >>58.775: DoInstallation: Installing assemblies with source root path:
> >>d:\windows\softwaredistribution\download\945ce6c e4129a06d75e0187615c80210\
> >>58.775: Num Ticks for Copying files : 5078
> >>58.815: Num Ticks for Reg update and deleting 0 size files : 40
> >>58.845: ---- Old Information In The Registry ------
> >>58.865: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\A~NSISu_ .exe
> >>58.865: Destination:
> >>58.865: Source:\WINDOWS\system32\_000119_.tmp.dll (3.1.4000.1427)
> >>58.865: Destination:
> >>58.865: ---- New Information In The Registry ------
> >>58.875: Source:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\A~NSISu_ .exe
> >>58.875: Destination:
> >>58.885: Source:\WINDOWS\system32\_000119_.tmp.dll (3.1.4000.1427)
> >>58.885: Destination:
> >>67.437: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
> >>empty; nothing to do.
> >>67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msisip.dll was
> >>no-delay replaced; reboot is required.
> >>67.437: IsRebootRequiredForFileQueue:
> >>d:\windows\system32\dllcache\msisip.dll was no-delay replaced; reboot is
> >>required.
> >>67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msimsg.dll was
> >>no-delay replaced; reboot is required.
> >>67.437: IsRebootRequiredForFileQueue:
> >>d:\windows\system32\dllcache\msimsg.dll was no-delay replaced; reboot is
> >>required.
> >>67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msihnd.dll was
> >>no-delay replaced; reboot is required.
> >>67.437: IsRebootRequiredForFileQueue:
> >>d:\windows\system32\dllcache\msihnd.dll was no-delay replaced; reboot is
> >>required.
> >>67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msiexec.exe
> >>was no-delay replaced; reboot is required.
> >>67.437: IsRebootRequiredForFileQueue:
> >>d:\windows\system32\dllcache\msiexec.exe was no-delay replaced; reboot
> >>is required.
> >>67.437: IsRebootRequiredForFileQueue: d:\windows\system32\msi.dll was
> >>no-delay replaced; reboot is required.
> >>67.437: IsRebootRequiredForFileQueue:
> >>d:\windows\system32\dllcache\msi.dll was no-delay replaced; reboot is
> >>required.
> >>67.437: DoInstallation: A reboot is required to complete the
> >>installation of one or more files.
> >>67.437: In Function SetVolatileFlag, line 11576, RegOpenKeyEx failed
> >>with error 0x2
> >>67.437: In Function SetVolatileFlag, line 11593, RegOpenKeyEx failed
> >>with error 0x2
> >>67.437: UpdateSpUpdSvcInf: Source
> >>[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing
> >>to do.
> >>67.517: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1,
> >>ForceRestart = 0
> >>
> >>If the installation never reaches " Copied file: ", then post the
> >>section prior to that where the install fails.
> >>
> >>NOTE: These errors are in *most* of the logs; they are NOT the cause of
> >>the install failure -
> >>
> >>0.912: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> >>4.737: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed
> >>with error 0x2
> >>4.737: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed
> >>with error 0x2
> >>5.168: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> >>failed: 0xe0000102
> >>5.178: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> >>5.178: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
> >>18.777: SetupVerifyInfFile failed with error 0x490 for oem2.inf of
> >>device LPTENUM\VID_04E6PID_80000001\5&259C3AD&0&LPT1.0
> >>54.699: GetCatVersion: Failed to retrieve version information from
> >>D:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803_wxp.cat
> >>with error 0x57
> >>
> >>
> >>MowGreen [MVP 2003-2006]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Sandy M wrote:
> >>
> >>
> >>>Hi,
> >>>
> >>> When I run Windows Updates, the update for Windows Installer 3.1 fails
> >>>with "Updates were unable to be successfully installed".
> >>>
> >>> When I go to the detail message, it says Installation Failure.
> >>> Error Code:0x800f0102
> >>> Try to install the update again, or request help from one of the
> >>>following resources.
> >>>
> >>> I have tried downloading the distributable Installer 3.2, but it won't
> >>>install either.
> >>>
> >>> I have done a Windows XP repair, but that didn't help.
> >>>
> >>> I have seen this problem on many posts, but no solutions that have
> >>>worked. I've tried deleting
> >>>all of the temp files and tried again, but no luck.
> >>>
> >>> I really don't want to have to blow my machine away and start over, but
> >>>I'm almost there!
> >>>
> >>> Can someone help?
> >>>
> >>>Thanks,
> >>>
> >>>Sandy M
> >>
>

"MowGreen [MVP]" <> wrote in
news:#:

> Sandy,

[...]

> Read this thread :
> http://forums.wugnet.com/Windows-Ins...stalledftopic-
3
> 77610-days0-orderasc-15.html Naki posted 2 different means to
> resolve this. Suggest you try the first one as it appears that the
> .msi package on your system is not registered or is
> corrupted/damaged.
>
>
> MowGreen [MVP 2003-2006]
>===============
> *-343-* FDNY
> Never Forgotten
>===============
>

Just so you know - you saved my butt too. Many thanks.

My 6-month old small-form-factor computer got sick and had to be
fixed by the manufacturer.

Before I sent it to them Windows was corrupt and could not be
repaired from the install DVD.

When it came back, Windows could be repaired (sigh of relief), but
when I tried to update - well, you know - and I panicked.

At least this newsgroup showed me that the problem was not with my
computer. A small sigh of relief, but all of the suggestions in the
NG and of my own invention failed until this.

Thanks again, and a bigger sigh of relief. Well, I don't know for
sure - I haven't yet gone on to the rest of the update process.

[...]

--
Gene E. Bloch (Gino) ... letters617blochg3251
(replace the numbers by "at" and "dotcom")

"Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in
news:Xns9833770A2F745ginoblochgcom@127.0.0.1:

> "MowGreen [MVP]" <> wrote in
> news:#:
>
>> Sandy,
>
> [...]
>
>> Read this thread :
>> http://forums.wugnet.com/Windows-Installer-Update-
installedftopic-
> 3
>> 77610-days0-orderasc-15.html Naki posted 2 different means to
>> resolve this. Suggest you try the first one as it appears that
the
>> .msi package on your system is not registered or is
>> corrupted/damaged.
>>
>>
>> MowGreen [MVP 2003-2006]
>>===============
>> *-343-* FDNY
>> Never Forgotten
>>===============
>>
>
> Just so you know - you saved my butt too. Many thanks.
>
> My 6-month old small-form-factor computer got sick and had to be
> fixed by the manufacturer.
>
> Before I sent it to them Windows was corrupt and could not be
> repaired from the install DVD.
>
> When it came back, Windows could be repaired (sigh of relief), but
> when I tried to update - well, you know - and I panicked.
>
> At least this newsgroup showed me that the problem was not with my
> computer. A small sigh of relief, but all of the suggestions in
the
> NG and of my own invention failed until this.
>
> Thanks again, and a bigger sigh of relief. Well, I don't know for
> sure - I haven't yet gone on to the rest of the update process.
>
> [...]
>

No.

I started the update process and it tried to install Windows
Installer 3.1 - and failed.

--
Gene E. Bloch (Gino) ... letters617blochg3251
(replace the numbers by "at" and "dotcom")

"Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in
news:Xns983378794B874ginoblochgcom@127.0.0.1:

> "Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in
> news:Xns9833770A2F745ginoblochgcom@127.0.0.1:
>
>> "MowGreen [MVP]" <> wrote in
>> news:#:
>>
>>> Sandy,
>>
>> [...]
>>
>>> Read this thread :
>>> http://forums.wugnet.com/Windows-Installer-Update-
> installedftopic-
>> 3
>>> 77610-days0-orderasc-15.html Naki posted 2 different means to
>>> resolve this. Suggest you try the first one as it appears that
> the
>>> .msi package on your system is not registered or is
>>> corrupted/damaged.
>>>
>>>
>>> MowGreen [MVP 2003-2006]
>>>===============
>>> *-343-* FDNY
>>> Never Forgotten
>>>===============
>>>
>>
>> Just so you know - you saved my butt too. Many thanks.
>>
>> My 6-month old small-form-factor computer got sick and had to be
>> fixed by the manufacturer.
>>
>> Before I sent it to them Windows was corrupt and could not be
>> repaired from the install DVD.
>>
>> When it came back, Windows could be repaired (sigh of relief),
but
>> when I tried to update - well, you know - and I panicked.
>>
>> At least this newsgroup showed me that the problem was not with
my
>> computer. A small sigh of relief, but all of the suggestions in
> the
>> NG and of my own invention failed until this.
>>
>> Thanks again, and a bigger sigh of relief. Well, I don't know for
>> sure - I haven't yet gone on to the rest of the update process.
>>
>> [...]
>>
>
> No.
>
> I started the update process and it tried to install Windows
> Installer 3.1 - and failed.
>

YES!

After posting the above, I went to Add/Remove Programs. This time,
unlike all the other times (there were many!), Windows Installer 3.1
appeared, so I removed it.

When I went to Windows Update (after rebooting, natch), it installed
WI 3.1 OK, and after booting and going to Windows Update again, I
now see a normal screen without WI 3.1 and with a million pending
updates (a result of the repair installation mentioned above).

One remark: the first seemingly successful installation of WI 3.1
was done by manually running the file I had downloaded from
Microsoft. The second - and apparently really successful -
installation was done by going to the Windows Update site and
clicking on Express Install.

Thanks for helping me get there by this winding path!

--
Gene E. Bloch (Gino) ... letters617blochg3251
(replace the numbers by "at" and "dotcom")

On 9/03/2006, Gene E. Bloch posted this:
> "Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in
> news:Xns983378794B874ginoblochgcom@127.0.0.1:
>
>> "Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in
>> news:Xns9833770A2F745ginoblochgcom@127.0.0.1:
>>
>>> "MowGreen [MVP]" <> wrote in
>>> news:#:
>>>
>>>> Sandy,
>>>
>>> [...]
>>>
>>>> Read this thread :
>>>> http://forums.wugnet.com/Windows-Installer-Update- installedftopic- 3
>>>> 77610-days0-orderasc-15.html Naki posted 2 different means to
>>>> resolve this. Suggest you try the first one as it appears that the
>>>> .msi package on your system is not registered or is
>>>> corrupted/damaged.
>>>>
>>>>
>>>> MowGreen [MVP 2003-2006]
>>>> ===============
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ===============
>>>>
>>>
>>> Just so you know - you saved my butt too. Many thanks.
>>>
>>> My 6-month old small-form-factor computer got sick and had to be
>>> fixed by the manufacturer.
>>>
>>> Before I sent it to them Windows was corrupt and could not be
>>> repaired from the install DVD.
>>>
>>> When it came back, Windows could be repaired (sigh of relief), but
>>> when I tried to update - well, you know - and I panicked.
>>>
>>> At least this newsgroup showed me that the problem was not with my
>>> computer. A small sigh of relief, but all of the suggestions in the
>>> NG and of my own invention failed until this.
>>>
>>> Thanks again, and a bigger sigh of relief. Well, I don't know for
>>> sure - I haven't yet gone on to the rest of the update process.
>>>
>>> [...]
>>>
>>
>> No.
>>
>> I started the update process and it tried to install Windows
>> Installer 3.1 - and failed.
>>
>
> YES!
>
> After posting the above, I went to Add/Remove Programs. This time,
> unlike all the other times (there were many!), Windows Installer 3.1
> appeared, so I removed it.
>
> When I went to Windows Update (after rebooting, natch), it installed
> WI 3.1 OK, and after booting and going to Windows Update again, I
> now see a normal screen without WI 3.1 and with a million pending
> updates (a result of the repair installation mentioned above).
>
> One remark: the first seemingly successful installation of WI 3.1
> was done by manually running the file I had downloaded from
> Microsoft. The second - and apparently really successful -
> installation was done by going to the Windows Update site and
> clicking on Express Install.
>
> Thanks for helping me get there by this winding path!

Only it still was messed up!

Yesterday I went to install the first .msi file since the update.
Windows asked me what to do, instead of installing.

Eventually I ascertained that msiexec.exe was missing. I uninstalled
and reinstalled the Installer, but no joy.

Ultimately, I found the file in a directory under C:\Windows\Software
Distribution\download\lots of hex digits and copied it to
C:\Windows\System32, and all was (finally!!) working. The file
association was OK without any action by me.

Geez.

--
Gene E. Bloch (Gino)
letters617blochg3251
(replace the numbers by "at" and "dotcom")

Nice work, Gino. Doncha just love computers ?

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

Gene E. Bloch wrote:

> On 9/03/2006, Gene E. Bloch posted this:
>
>> "Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in
>> news:Xns983378794B874ginoblochgcom@127.0.0.1:
>>
>>> "Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in
>>> news:Xns9833770A2F745ginoblochgcom@127.0.0.1:
>>>
>>>> "MowGreen [MVP]" <> wrote in
>>>> news:#:
>>>>
>>>>> Sandy,
>>>>
>>>>
>>>> [...]
>>>>
>>>>
>>>>> Read this thread :
>>>>> http://forums.wugnet.com/Windows-Installer-Update- installedftopic- 3
>>>>> 77610-days0-orderasc-15.html Naki posted 2 different means to
>>>>> resolve this. Suggest you try the first one as it appears that the
>>>>> .msi package on your system is not registered or is
>>>>> corrupted/damaged.
>>>>>
>>>>> MowGreen [MVP 2003-2006]
>>>>> ===============
>>>>> *-343-* FDNY
>>>>> Never Forgotten
>>>>> ===============
>>>>>
>>>>
>>>> Just so you know - you saved my butt too. Many thanks.
>>>>
>>>> My 6-month old small-form-factor computer got sick and had to be
>>>> fixed by the manufacturer.
>>>> Before I sent it to them Windows was corrupt and could not be
>>>> repaired from the install DVD.
>>>> When it came back, Windows could be repaired (sigh of relief), but
>>>> when I tried to update - well, you know - and I panicked.
>>>> At least this newsgroup showed me that the problem was not with my
>>>> computer. A small sigh of relief, but all of the suggestions in the
>>>> NG and of my own invention failed until this.
>>>> Thanks again, and a bigger sigh of relief. Well, I don't know for
>>>> sure - I haven't yet gone on to the rest of the update process.
>>>> [...]
>>>>
>>>
>>> No.
>>>
>>> I started the update process and it tried to install Windows
>>> Installer 3.1 - and failed.
>>>
>>
>> YES!
>>
>> After posting the above, I went to Add/Remove Programs. This time,
>> unlike all the other times (there were many!), Windows Installer 3.1
>> appeared, so I removed it.
>>
>> When I went to Windows Update (after rebooting, natch), it installed
>> WI 3.1 OK, and after booting and going to Windows Update again, I now
>> see a normal screen without WI 3.1 and with a million pending updates
>> (a result of the repair installation mentioned above).
>>
>> One remark: the first seemingly successful installation of WI 3.1 was
>> done by manually running the file I had downloaded from Microsoft. The
>> second - and apparently really successful - installation was done by
>> going to the Windows Update site and clicking on Express Install.
>>
>> Thanks for helping me get there by this winding path!
>
>
> Only it still was messed up!
>
> Yesterday I went to install the first .msi file since the update.
> Windows asked me what to do, instead of installing.
>
> Eventually I ascertained that msiexec.exe was missing. I uninstalled and
> reinstalled the Installer, but no joy.
>
> Ultimately, I found the file in a directory under C:\Windows\Software
> Distribution\download\lots of hex digits and copied it to
> C:\Windows\System32, and all was (finally!!) working. The file
> association was OK without any action by me.
>
> Geez.
>