Can't install windows updates

For some weeks my pc hasn't been able to install express updates, there are
now 14 waiting to be installed. I don't get an error message, a window just
says 'The following updates were not installed'. I have Windows XP and office
2000 and they have been running together without problems for some years.
--
Sally

Is Automatic Updates enabled?

Can you install them manually via http://windowsupdate.microsoft.com after
selecting the CUSTOM option?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Sally wrote:
> For some weeks my pc hasn't been able to install express updates, there
> are
> now 14 waiting to be installed. I don't get an error message, a window
> just
> says 'The following updates were not installed'. I have Windows XP and
> office 2000 and they have been running together without problems for some
> years.

Thank you for your suggestions. Have now tried but still no success.
Anything else you can suggest please?
--
Sally


"PA Bear [MS MVP]" wrote:

> Is Automatic Updates enabled?
>
> Can you install them manually via http://windowsupdate.microsoft.com after
> selecting the CUSTOM option?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
> Sally wrote:
> > For some weeks my pc hasn't been able to install express updates, there
> > are
> > now 14 waiting to be installed. I don't get an error message, a window
> > just
> > says 'The following updates were not installed'. I have Windows XP and
> > office 2000 and they have been running together without problems for some
> > years.
>
>

Does that mean Automatic Updates is not enabled nor can you enable it and
that you cannot use the CUSTOM option at Windows Update?

Sally wrote:
> Thank you for your suggestions. Have now tried but still no success.
> Anything else you can suggest please?
>
>> Is Automatic Updates enabled?
>>
>> Can you install them manually via http://windowsupdate.microsoft.com
>> after
>> selecting the CUSTOM option?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>> Sally wrote:
>>> For some weeks my pc hasn't been able to install express updates, there
>>> are
>>> now 14 waiting to be installed. I don't get an error message, a window
>>> just
>>> says 'The following updates were not installed'. I have Windows XP and
>>> office 2000 and they have been running together without problems for
>>> some
>>> years.

automatic updates is enabled and I have tried to install using custom install
but it just does the same thing.
--
Sally


"PA Bear [MS MVP]" wrote:

> Does that mean Automatic Updates is not enabled nor can you enable it and
> that you cannot use the CUSTOM option at Windows Update?
>
> Sally wrote:
> > Thank you for your suggestions. Have now tried but still no success.
> > Anything else you can suggest please?
> >
> >> Is Automatic Updates enabled?
> >>
> >> Can you install them manually via http://windowsupdate.microsoft.com
> >> after
> >> selecting the CUSTOM option?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >> Sally wrote:
> >>> For some weeks my pc hasn't been able to install express updates, there
> >>> are
> >>> now 14 waiting to be installed. I don't get an error message, a window
> >>> just
> >>> says 'The following updates were not installed'. I have Windows XP and
> >>> office 2000 and they have been running together without problems for
> >>> some
> >>> years.
>
>

Sally, I'd recommend that you...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to installing Security Updates.

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Sally wrote:
> automatic updates is enabled and I have tried to install using custom
> install but it just does the same thing.
>
>> Does that mean Automatic Updates is not enabled nor can you enable it and
>> that you cannot use the CUSTOM option at Windows Update?
>>
>> Sally wrote:
>>> Thank you for your suggestions. Have now tried but still no success.
>>> Anything else you can suggest please?
>>>
>>>> Is Automatic Updates enabled?
>>>>
>>>> Can you install them manually via http://windowsupdate.microsoft.com
>>>> after
>>>> selecting the CUSTOM option?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>> Sally wrote:
>>>>> For some weeks my pc hasn't been able to install express updates,
>>>>> there
>>>>> are
>>>>> now 14 waiting to be installed. I don't get an error message, a
>>>>> window
>>>>> just
>>>>> says 'The following updates were not installed'. I have Windows XP and
>>>>> office 2000 and they have been running together without problems for
>>>>> some
>>>>> years.