Can't load Windows Update-always goes to Goggle Search window?

whenever I click on Windows update from the start menu it goes to Goggle
Search window-I delete the goggle option in Internet options and choose Yahoo
as default-still comes up as Goggle Search - click on Microsoft Update it
gives Goggle screen that says "404 error?" "not found on server?-I have
Windows XP-Internet Explorer 7 and have Windows Auto Updates set to ON in
Norton Internet Security 2008 but it wont even download automatic even-Please
help someone-it has been like 4 months with no Updates

I keep getting this as well and it is really peeing me off. I can't even
search an answer.... Someone help, please.

"Scott C" wrote:

> whenever I click on Windows update from the start menu it goes to Goggle
> Search window-I delete the goggle option in Internet options and choose Yahoo
> as default-still comes up as Goggle Search - click on Microsoft Update it
> gives Goggle screen that says "404 error?" "not found on server?-I have
> Windows XP-Internet Explorer 7 and have Windows Auto Updates set to ON in
> Norton Internet Security 2008 but it wont even download automatic even-Please
> help someone-it has been like 4 months with no Updates

There is a very good chance that you are seeing the affects of a hijackware
infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan!

2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Scott C wrote:
> whenever I click on Windows update from the start menu it goes to Goggle
> Search window-I delete the goggle option in Internet options and choose
> Yahoo as default-still comes up as Goggle Search - click on Microsoft
> Update it gives Goggle screen that says "404 error?" "not found on
> server?-I have Windows XP-Internet Explorer 7 and have Windows Auto
> Updates
> set to ON in Norton Internet Security 2008 but it wont even download
> automatic even-Please help someone-it has been like 4 months with no
> Updates

"PA Bear [MS MVP]" wrote:

> There is a very good chance that you are seeing the affects of a hijackware
> infection.
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan!
>
> 2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
> (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
> or other appropriate forums.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Scott C wrote:
> > whenever I click on Windows update from the start menu it goes to Goggle
> > Search window-I delete the goggle option in Internet options and choose
> > Yahoo as default-still comes up as Goggle Search - click on Microsoft
> > Update it gives Goggle screen that says "404 error?" "not found on
> > server?-I have Windows XP-Internet Explorer 7 and have Windows Auto
> > Updates
> > set to ON in Norton Internet Security 2008 but it wont even download
> > automatic even-Please help someone-it has been like 4 months with no
> > Updates
>
>

Scott C wrote:
> whenever I click on Windows update from the start menu it goes to Goggle
> Search window-I delete the goggle option in Internet options and choose
> Yahoo as default-still comes up as Goggle Search - click on Microsoft
> Update it gives Goggle screen that says "404 error?" "not found on
> server?-I have Windows XP-Internet Explorer 7 and have Windows Auto
> Updates set to ON in Norton Internet Security 2008 but it wont even
> download automatic even-Please help someone-it has been like 4 months
> with no Updates

PA Bear [MS MVP] wrote:
> There is a very good chance that you are seeing the affects of a
> hijackware
> infection.
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan!
>
> 2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
> (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://www.dslreports.com/forum/cleanup,
> http://aumha.net/viewforum.php?f=30
> or other appropriate forums.**
>
> If the procedures look too complex - and there is no shame in admitting
> this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.

gregtrip wrote:
>

Did you have a question or need to add something, gregtrip?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html