Can't log into live messenger

I have been unable to log into Live Messenger since upgrading my Beta IE7
install to the release version. I can still log in using windows messenger
but when I try Live it gives me error code 80048820, extended error 80048411.

I've tried all the recommended fixes i could find (date time, reg clearing
file, registering dlls, etc.) but it's still not working. any suggestions?

Thanks!

dcook

Greetings,

Try deleting MSN Messenger from app data

To do this, go to start, run, and type "%appdata%/microsoft/"

and delete the MSN Messenger folder

See if that helps at all

--
Jonathan Yaniv
Microsoft Windows Live Butterfly


Visit the ButterflySays Blog at
http://spaces.msn.com/ButterflySays/
"dcook" <> wrote in message
news:8C7D2399-10EC-48E5-95EA-...
>I have been unable to log into Live Messenger since upgrading my Beta IE7
> install to the release version. I can still log in using windows messenger
> but when I try Live it gives me error code 80048820, extended error
> 80048411.
>
> I've tried all the recommended fixes i could find (date time, reg clearing
> file, registering dlls, etc.) but it's still not working. any suggestions?
>
> Thanks!
>
> dcook

Hi, Jonathan,

Unfortunately all existing solutions do not work for me. I have an
IBM-T42 with XP-Professional (SP2) + IE 7.0. Me and my wife each has a
windows XP account and a messenger (hotmail) account.

I tried to 1) uninstall Windows Live messenger, 2) remove all related
registries (MSN Messenger and WindowsLive Keys), 3) remove MSN Messenger
application data cache, 4) reboot and reinstall Windows Live Messenger. What
happens is that, if I login to windows XP with my wife's account, I can sign
on to MSN using Live Messenger with either of our messenger accounts. If I
login to windows XP with my account, I cannot sign on to MSN with either of
our messenger accounts. The two little guy just keep spinning, but others
can see my MSN account status change from offline to online.

I can logon to MSN using my windows XP account + Windows Messenger.

Therefore, Windows Live Messenger must be using something else stored in
my windows account (other than registry and application data cache)! Please
help.


Regards,
Jeng-Liang

"Jonathan Yaniv" wrote:

> Greetings,
>
> Try deleting MSN Messenger from app data
>
> To do this, go to start, run, and type "%appdata%/microsoft/"
>
> and delete the MSN Messenger folder
>
> See if that helps at all
>
> --
> Jonathan Yaniv
> Microsoft Windows Live Butterfly
>
>
> Visit the ButterflySays Blog at
> http://spaces.msn.com/ButterflySays/
> "dcook" <> wrote in message
> news:8C7D2399-10EC-48E5-95EA-...
> >I have been unable to log into Live Messenger since upgrading my Beta IE7
> > install to the release version. I can still log in using windows messenger
> > but when I try Live it gives me error code 80048820, extended error
> > 80048411.
> >
> > I've tried all the recommended fixes i could find (date time, reg clearing
> > file, registering dlls, etc.) but it's still not working. any suggestions?
> >
> > Thanks!
> >
> > dcook
>
>
>

Hi,

One more thing to add: I saved a connection log for debugging and there
is something fishy at the end. My laptop has both wireless and a network
card and I have a DSL wireless router. It seems that Live Messenger is
waiting for some event to happen but didn't get response.

[15:07:36.239] Zone_Net IPRouteMonitor >> Done sleeping.
[15:07:36.239] Zone_Net
CIPRouteMonitor::PrintOutRoutingTable@02B920A8: Adapter
Name:{C51C04A3-54C1-4B6A-BEF9-10F76B02BF2C} IP Address:192.168.1.65 IP
Mask:255.255.255.0 Gateway: 192.168.1.254
[15:07:36.239] Zone_Net
CIPRouteMonitor::PrintOutRoutingTable@02B920A8: Adapter
Name:{AAD0DF9F-3585-4242-9664-77EE627B8436} IP Address:192.168.1.64 IP
Mask:255.255.255.0 Gateway: 192.168.1.254
[15:07:36.239] Zone_Net IPRouteMonitor >> calling
NotifyRouteChange with 0x1624
[15:07:36.239] Zone_Net IPRouteMonitor >> waiting on events

Regards,
Jeng-Liang

"jltravel" wrote:

> Hi, Jonathan,
>
> Unfortunately all existing solutions do not work for me. I have an
> IBM-T42 with XP-Professional (SP2) + IE 7.0. Me and my wife each has a
> windows XP account and a messenger (hotmail) account.
>
> I tried to 1) uninstall Windows Live messenger, 2) remove all related
> registries (MSN Messenger and WindowsLive Keys), 3) remove MSN Messenger
> application data cache, 4) reboot and reinstall Windows Live Messenger. What
> happens is that, if I login to windows XP with my wife's account, I can sign
> on to MSN using Live Messenger with either of our messenger accounts. If I
> login to windows XP with my account, I cannot sign on to MSN with either of
> our messenger accounts. The two little guy just keep spinning, but others
> can see my MSN account status change from offline to online.
>
> I can logon to MSN using my windows XP account + Windows Messenger.
>
> Therefore, Windows Live Messenger must be using something else stored in
> my windows account (other than registry and application data cache)! Please
> help.
>
>
> Regards,
> Jeng-Liang
>
> "Jonathan Yaniv" wrote:
>
> > Greetings,
> >
> > Try deleting MSN Messenger from app data
> >
> > To do this, go to start, run, and type "%appdata%/microsoft/"
> >
> > and delete the MSN Messenger folder
> >
> > See if that helps at all
> >
> > --
> > Jonathan Yaniv
> > Microsoft Windows Live Butterfly
> >
> >
> > Visit the ButterflySays Blog at
> > http://spaces.msn.com/ButterflySays/
> > "dcook" <> wrote in message
> > news:8C7D2399-10EC-48E5-95EA-...
> > >I have been unable to log into Live Messenger since upgrading my Beta IE7
> > > install to the release version. I can still log in using windows messenger
> > > but when I try Live it gives me error code 80048820, extended error
> > > 80048411.
> > >
> > > I've tried all the recommended fixes i could find (date time, reg clearing
> > > file, registering dlls, etc.) but it's still not working. any suggestions?
> > >
> > > Thanks!
> > >
> > > dcook
> >
> >
> >

Greetings,

Do you have Zone Alarm installed on that machine?

--
Jonathan Yaniv
Microsoft Windows Live Butterfly


Visit the ButterflySays Blog at
http://spaces.msn.com/ButterflySays/
"jltravel" <> wrote in message
news:156CA168-8194-413C-9855-...
> Hi,
>
> One more thing to add: I saved a connection log for debugging and there
> is something fishy at the end. My laptop has both wireless and a network
> card and I have a DSL wireless router. It seems that Live Messenger is
> waiting for some event to happen but didn't get response.
>
> [15:07:36.239] Zone_Net IPRouteMonitor >> Done sleeping.
> [15:07:36.239] Zone_Net
> CIPRouteMonitor::PrintOutRoutingTable@02B920A8: Adapter
> Name:{C51C04A3-54C1-4B6A-BEF9-10F76B02BF2C} IP Address:192.168.1.65 IP
> Mask:255.255.255.0 Gateway: 192.168.1.254
> [15:07:36.239] Zone_Net
> CIPRouteMonitor::PrintOutRoutingTable@02B920A8: Adapter
> Name:{AAD0DF9F-3585-4242-9664-77EE627B8436} IP Address:192.168.1.64 IP
> Mask:255.255.255.0 Gateway: 192.168.1.254
> [15:07:36.239] Zone_Net IPRouteMonitor >> calling
> NotifyRouteChange with 0x1624
> [15:07:36.239] Zone_Net IPRouteMonitor >> waiting on
> events
>
> Regards,
> Jeng-Liang
>
> "jltravel" wrote:
>
>> Hi, Jonathan,
>>
>> Unfortunately all existing solutions do not work for me. I have an
>> IBM-T42 with XP-Professional (SP2) + IE 7.0. Me and my wife each has a
>> windows XP account and a messenger (hotmail) account.
>>
>> I tried to 1) uninstall Windows Live messenger, 2) remove all related
>> registries (MSN Messenger and WindowsLive Keys), 3) remove MSN Messenger
>> application data cache, 4) reboot and reinstall Windows Live Messenger.
>> What
>> happens is that, if I login to windows XP with my wife's account, I can
>> sign
>> on to MSN using Live Messenger with either of our messenger accounts. If
>> I
>> login to windows XP with my account, I cannot sign on to MSN with either
>> of
>> our messenger accounts. The two little guy just keep spinning, but
>> others
>> can see my MSN account status change from offline to online.
>>
>> I can logon to MSN using my windows XP account + Windows Messenger.
>>
>> Therefore, Windows Live Messenger must be using something else stored
>> in
>> my windows account (other than registry and application data cache)!
>> Please
>> help.
>>
>>
>> Regards,
>> Jeng-Liang
>>
>> "Jonathan Yaniv" wrote:
>>
>> > Greetings,
>> >
>> > Try deleting MSN Messenger from app data
>> >
>> > To do this, go to start, run, and type "%appdata%/microsoft/"
>> >
>> > and delete the MSN Messenger folder
>> >
>> > See if that helps at all
>> >
>> > --
>> > Jonathan Yaniv
>> > Microsoft Windows Live Butterfly
>> >
>> >
>> > Visit the ButterflySays Blog at
>> > http://spaces.msn.com/ButterflySays/
>> > "dcook" <> wrote in message
>> > news:8C7D2399-10EC-48E5-95EA-...
>> > >I have been unable to log into Live Messenger since upgrading my Beta
>> > >IE7
>> > > install to the release version. I can still log in using windows
>> > > messenger
>> > > but when I try Live it gives me error code 80048820, extended error
>> > > 80048411.
>> > >
>> > > I've tried all the recommended fixes i could find (date time, reg
>> > > clearing
>> > > file, registering dlls, etc.) but it's still not working. any
>> > > suggestions?
>> > >
>> > > Thanks!
>> > >
>> > > dcook
>> >
>> >
>> >

Hi,

I don't have Zone Alarm installed. I tried to disable windows firewall,
norton auto-protect, unload my Ad-Watch, but still cannot logon to MSN with
Live Messenger. The strange thing is that it only happens to one of the
windows XP accounts.


Regards,
Jeng-Liang

"Jonathan Yaniv" wrote:

> Greetings,
>
> Do you have Zone Alarm installed on that machine?
>
> --
> Jonathan Yaniv
> Microsoft Windows Live Butterfly
>
>
> Visit the ButterflySays Blog at
> http://spaces.msn.com/ButterflySays/
> "jltravel" <> wrote in message
> news:156CA168-8194-413C-9855-...
> > Hi,
> >
> > One more thing to add: I saved a connection log for debugging and there
> > is something fishy at the end. My laptop has both wireless and a network
> > card and I have a DSL wireless router. It seems that Live Messenger is
> > waiting for some event to happen but didn't get response.
> >
> > [15:07:36.239] Zone_Net IPRouteMonitor >> Done sleeping.
> > [15:07:36.239] Zone_Net
> > CIPRouteMonitor::PrintOutRoutingTable@02B920A8: Adapter
> > Name:{C51C04A3-54C1-4B6A-BEF9-10F76B02BF2C} IP Address:192.168.1.65 IP
> > Mask:255.255.255.0 Gateway: 192.168.1.254
> > [15:07:36.239] Zone_Net
> > CIPRouteMonitor::PrintOutRoutingTable@02B920A8: Adapter
> > Name:{AAD0DF9F-3585-4242-9664-77EE627B8436} IP Address:192.168.1.64 IP
> > Mask:255.255.255.0 Gateway: 192.168.1.254
> > [15:07:36.239] Zone_Net IPRouteMonitor >> calling
> > NotifyRouteChange with 0x1624
> > [15:07:36.239] Zone_Net IPRouteMonitor >> waiting on
> > events
> >
> > Regards,
> > Jeng-Liang
> >
> > "jltravel" wrote:
> >
> >> Hi, Jonathan,
> >>
> >> Unfortunately all existing solutions do not work for me. I have an
> >> IBM-T42 with XP-Professional (SP2) + IE 7.0. Me and my wife each has a
> >> windows XP account and a messenger (hotmail) account.
> >>
> >> I tried to 1) uninstall Windows Live messenger, 2) remove all related
> >> registries (MSN Messenger and WindowsLive Keys), 3) remove MSN Messenger
> >> application data cache, 4) reboot and reinstall Windows Live Messenger.
> >> What
> >> happens is that, if I login to windows XP with my wife's account, I can
> >> sign
> >> on to MSN using Live Messenger with either of our messenger accounts. If
> >> I
> >> login to windows XP with my account, I cannot sign on to MSN with either
> >> of
> >> our messenger accounts. The two little guy just keep spinning, but
> >> others
> >> can see my MSN account status change from offline to online.
> >>
> >> I can logon to MSN using my windows XP account + Windows Messenger.
> >>
> >> Therefore, Windows Live Messenger must be using something else stored
> >> in
> >> my windows account (other than registry and application data cache)!
> >> Please
> >> help.
> >>
> >>
> >> Regards,
> >> Jeng-Liang
> >>
> >> "Jonathan Yaniv" wrote:
> >>
> >> > Greetings,
> >> >
> >> > Try deleting MSN Messenger from app data
> >> >
> >> > To do this, go to start, run, and type "%appdata%/microsoft/"
> >> >
> >> > and delete the MSN Messenger folder
> >> >
> >> > See if that helps at all
> >> >
> >> > --
> >> > Jonathan Yaniv
> >> > Microsoft Windows Live Butterfly
> >> >
> >> >
> >> > Visit the ButterflySays Blog at
> >> > http://spaces.msn.com/ButterflySays/
> >> > "dcook" <> wrote in message
> >> > news:8C7D2399-10EC-48E5-95EA-...
> >> > >I have been unable to log into Live Messenger since upgrading my Beta
> >> > >IE7
> >> > > install to the release version. I can still log in using windows
> >> > > messenger
> >> > > but when I try Live it gives me error code 80048820, extended error
> >> > > 80048411.
> >> > >
> >> > > I've tried all the recommended fixes i could find (date time, reg
> >> > > clearing
> >> > > file, registering dlls, etc.) but it's still not working. any
> >> > > suggestions?
> >> > >
> >> > > Thanks!
> >> > >
> >> > > dcook
> >> >
> >> >
> >> >
>
>
>

Greetings,

In that case, delete the reg keys for MSN Messenger

Go to Start, run, and type regedit

Then, navigate to the following key

HKEY_CURRENT_USER\Software\Microsoft\

And delete the MSNMessenger key.

Then, restart Messenger.

If Messenger still fails to respond, then you will have to reinstall
Messenger.

Tell me if that helps :-)

--
Jonathan Yaniv
Microsoft Windows Live Butterfly


Visit the ButterflySays Blog at
http://spaces.msn.com/ButterflySays/
"jltravel" <> wrote in message
news:BF6D6437-4DA1-47D4-9FAA-...
> Hi,
>
> I don't have Zone Alarm installed. I tried to disable windows firewall,
> norton auto-protect, unload my Ad-Watch, but still cannot logon to MSN
> with
> Live Messenger. The strange thing is that it only happens to one of the
> windows XP accounts.
>
>
> Regards,
> Jeng-Liang
>
> "Jonathan Yaniv" wrote:
>
>> Greetings,
>>
>> Do you have Zone Alarm installed on that machine?
>>
>> --
>> Jonathan Yaniv
>> Microsoft Windows Live Butterfly
>>
>>
>> Visit the ButterflySays Blog at
>> http://spaces.msn.com/ButterflySays/
>> "jltravel" <> wrote in message
>> news:156CA168-8194-413C-9855-...
>> > Hi,
>> >
>> > One more thing to add: I saved a connection log for debugging and
>> > there
>> > is something fishy at the end. My laptop has both wireless and a
>> > network
>> > card and I have a DSL wireless router. It seems that Live Messenger is
>> > waiting for some event to happen but didn't get response.
>> >
>> > [15:07:36.239] Zone_Net IPRouteMonitor >> Done
>> > sleeping.
>> > [15:07:36.239] Zone_Net
>> > CIPRouteMonitor::PrintOutRoutingTable@02B920A8: Adapter
>> > Name:{C51C04A3-54C1-4B6A-BEF9-10F76B02BF2C} IP Address:192.168.1.65 IP
>> > Mask:255.255.255.0 Gateway: 192.168.1.254
>> > [15:07:36.239] Zone_Net
>> > CIPRouteMonitor::PrintOutRoutingTable@02B920A8: Adapter
>> > Name:{AAD0DF9F-3585-4242-9664-77EE627B8436} IP Address:192.168.1.64 IP
>> > Mask:255.255.255.0 Gateway: 192.168.1.254
>> > [15:07:36.239] Zone_Net IPRouteMonitor >> calling
>> > NotifyRouteChange with 0x1624
>> > [15:07:36.239] Zone_Net IPRouteMonitor >> waiting on
>> > events
>> >
>> > Regards,
>> > Jeng-Liang
>> >
>> > "jltravel" wrote:
>> >
>> >> Hi, Jonathan,
>> >>
>> >> Unfortunately all existing solutions do not work for me. I have an
>> >> IBM-T42 with XP-Professional (SP2) + IE 7.0. Me and my wife each has
>> >> a
>> >> windows XP account and a messenger (hotmail) account.
>> >>
>> >> I tried to 1) uninstall Windows Live messenger, 2) remove all
>> >> related
>> >> registries (MSN Messenger and WindowsLive Keys), 3) remove MSN
>> >> Messenger
>> >> application data cache, 4) reboot and reinstall Windows Live
>> >> Messenger.
>> >> What
>> >> happens is that, if I login to windows XP with my wife's account, I
>> >> can
>> >> sign
>> >> on to MSN using Live Messenger with either of our messenger accounts.
>> >> If
>> >> I
>> >> login to windows XP with my account, I cannot sign on to MSN with
>> >> either
>> >> of
>> >> our messenger accounts. The two little guy just keep spinning, but
>> >> others
>> >> can see my MSN account status change from offline to online.
>> >>
>> >> I can logon to MSN using my windows XP account + Windows Messenger.
>> >>
>> >> Therefore, Windows Live Messenger must be using something else
>> >> stored
>> >> in
>> >> my windows account (other than registry and application data cache)!
>> >> Please
>> >> help.
>> >>
>> >>
>> >> Regards,
>> >> Jeng-Liang
>> >>
>> >> "Jonathan Yaniv" wrote:
>> >>
>> >> > Greetings,
>> >> >
>> >> > Try deleting MSN Messenger from app data
>> >> >
>> >> > To do this, go to start, run, and type "%appdata%/microsoft/"
>> >> >
>> >> > and delete the MSN Messenger folder
>> >> >
>> >> > See if that helps at all
>> >> >
>> >> > --
>> >> > Jonathan Yaniv
>> >> > Microsoft Windows Live Butterfly
>> >> >
>> >> >
>> >> > Visit the ButterflySays Blog at
>> >> > http://spaces.msn.com/ButterflySays/
>> >> > "dcook" <> wrote in message
>> >> > news:8C7D2399-10EC-48E5-95EA-...
>> >> > >I have been unable to log into Live Messenger since upgrading my
>> >> > >Beta
>> >> > >IE7
>> >> > > install to the release version. I can still log in using windows
>> >> > > messenger
>> >> > > but when I try Live it gives me error code 80048820, extended
>> >> > > error
>> >> > > 80048411.
>> >> > >
>> >> > > I've tried all the recommended fixes i could find (date time, reg
>> >> > > clearing
>> >> > > file, registering dlls, etc.) but it's still not working. any
>> >> > > suggestions?
>> >> > >
>> >> > > Thanks!
>> >> > >
>> >> > > dcook
>> >> >
>> >> >
>> >> >
>>
>>
>>

Hi,

I have tried that already (see my first post, I removed both Microsoft/MSN
Messenger and Microsoft/WindowsLive keys, uninstall, reinstall...) and it
does not help.

Regards,
Jeng-Liang

"Jonathan Yaniv" wrote:

> Greetings,
>
> In that case, delete the reg keys for MSN Messenger
>
> Go to Start, run, and type regedit
>
> Then, navigate to the following key
>
> HKEY_CURRENT_USER\Software\Microsoft\
>
> And delete the MSNMessenger key.
>
> Then, restart Messenger.
>
> If Messenger still fails to respond, then you will have to reinstall
> Messenger.
>
> Tell me if that helps :-)
>
> --
> Jonathan Yaniv
> Microsoft Windows Live Butterfly
>
>
> Visit the ButterflySays Blog at
> http://spaces.msn.com/ButterflySays/
> "jltravel" <> wrote in message
> news:BF6D6437-4DA1-47D4-9FAA-...
> > Hi,
> >
> > I don't have Zone Alarm installed. I tried to disable windows firewall,
> > norton auto-protect, unload my Ad-Watch, but still cannot logon to MSN
> > with
> > Live Messenger. The strange thing is that it only happens to one of the
> > windows XP accounts.
> >
> >
> > Regards,
> > Jeng-Liang

I tried this and it didn't help. I've already tried reinstalling and that
didn't change it either. Any other suggestions?

Note: the other guy in this thread isn't me and so far as I know his issues
are different than mine.

Thanks!

dcook.

"Jonathan Yaniv" wrote:

> Greetings,
>
> Try deleting MSN Messenger from app data
>
> To do this, go to start, run, and type "%appdata%/microsoft/"
>
> and delete the MSN Messenger folder
>
> See if that helps at all
>
> --
> Jonathan Yaniv
> Microsoft Windows Live Butterfly
>
>
> Visit the ButterflySays Blog at
> http://spaces.msn.com/ButterflySays/
> "dcook" <> wrote in message
> news:8C7D2399-10EC-48E5-95EA-...
> >I have been unable to log into Live Messenger since upgrading my Beta IE7
> > install to the release version. I can still log in using windows messenger
> > but when I try Live it gives me error code 80048820, extended error
> > 80048411.
> >
> > I've tried all the recommended fixes i could find (date time, reg clearing
> > file, registering dlls, etc.) but it's still not working. any suggestions?
> >
> > Thanks!
> >
> > dcook
>
>
>

I get the exact same problem. No error codes, done pretty much everything I can find on the web, it just won't sign on.

[22:55:38.928] Zone_ConnectionTroubleshooter Valid IP 11.11.11.1
[22:55:38.958] Zone_ConnectionTroubleshooter Pinged gateway 11.11.11.1
[22:59:57.079] Zone_Net IPRouteMonitor >> Routing table changed.
[22:59:57.079] Zone_Net CConnectionManager::OnIPRoutingTableChanged@01C0ED B8: Resetting our wininet connection when next we connect
[22:59:57.079] Zone_Net IPRouteMonitor >> Sleeping a few seconds to let any changes settle out.
[23:00:02.086] Zone_Net IPRouteMonitor >> Done sleeping.
[23:00:02.086] Zone_Net CIPRouteMonitor::PrintOutRoutingTable@01C02D90: Adapter Name:{965295EC-C554-41C8-AD59-C01D0A7DABD6} IP Address:11.11.11.1 IP Mask:255.255.255.128 Gateway: 11.11.11.1
[23:00:02.086] Zone_Net IPRouteMonitor >> calling NotifyRouteChange with 0x1248
[23:00:02.086] Zone_Net IPRouteMonitor >> waiting on events


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