can't logon to windows mail account

I'm getting two problems. First, Windows Mail started asking me for my
username and password to access my default account - and won't accept them
when I enter them. (I have a second account which is giving no problem.)
I have had this problem before, but can't remember how it got fixed.

Secondly, it now hangs on "Connecting...", eventually coming up with the
following error message:

The connection to the server has failed. Account: 'mail.btinternet.com (1)',
Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10013, Error Number: 0x800CCC0E

After this, the other account connects fine.

Jon Riley wrote:

> I'm getting two problems. First, Windows Mail started asking me for my
> username and password to access my default account - and won't accept them
> when I enter them. (I have a second account which is giving no problem.)
> I have had this problem before, but can't remember how it got fixed.
>
> Secondly, it now hangs on "Connecting...", eventually coming up with the
> following error message:
>
> The connection to the server has failed. Account: 'mail.btinternet.com (1)',
> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket Error: 10013, Error Number: 0x800CCC0E
>
> After this, the other account connects fine.

Did you yet try using the webmail interface to your account to login to
make sure your login credentials are still correct and what you thought
they were?

And just how LONG has this problem been going on? All software and
hardware will fail or goes under maintenance or some other reason the
resource is not available. Did you wait 4-6 hours to see if their mail
server started working again?

That symptom can be caused by interference from an antivirus program. Which antivirus are you running? Some of them cause problems
with Windows Mail over time. As a minimum, email scanning in the antivirus should be turned off, although that may not be
sufficient to eliminate all bad effects. In a worst case scenario, your antivirus may need to be uninstalled/reinstalled or
replaced. A free antivirus that is 100% compatible is available here:
http://www.microsoft.com/security_essentials

One thing you should try as a possible quick fix is to delete that corrupted mail account, restart Windows Mail, then recreate
that account.

For more on why email scanning in your antivirus is bad, see:
http://thundercloud.net/infoave/tuto...ning/index.htm


Gary VanderMolen, Microsoft MVP
------------------------------------------------

"Jon Riley" wrote in message news:...

I'm getting two problems. First, Windows Mail started asking me for my
username and password to access my default account - and won't accept them
when I enter them. (I have a second account which is giving no problem.)
I have had this problem before, but can't remember how it got fixed.

Secondly, it now hangs on "Connecting...", eventually coming up with the
following error message:

The connection to the server has failed. Account: 'mail.btinternet.com (1)',
Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10013, Error Number: 0x800CCC0E

After this, the other account connects fine.

I cannot open Windows Live Mail email messages sent to me. A pop up tells me: "There was an error opening this message. There is not enough memory." What can I do. I have tried various Windows cure click ons but they didn't work.