Can't open Windows Live Mail

The newsgroup to which you posted is dedicated to supporting the
Windows Mail program. You will get more help by posting that issue
in the Windows Live Mail newsgroup:

http://www.microsoft.com/communities...e.mail.desktop
or via your news reader:
news://msnews.microsoft.com/microsof...e.mail.desktop

--
Gary VanderMolen, MS-MVP (Mail)


"Albert Burgman" <Albert > wrote in message
news:41952004-C8DC-49A7-AC2E-...
>I had the same problem
> "Windows Mail ould not be started. Unable to initialize contacts. Out of
> memory or full (ox*000FFF)", because "MSOE.DLL could not be initialized".
>
> I disabled Norton Antivirus and tried to open Windows Live Mail (made it the
> default program). Won't open as "Contcts failed to load. Windows LIve Mail is
> incorrectly configured, please reinstall.
>
> So, I uninstalled Live and reinstalled it (with Norton disabled), and got
> the same message.
>
> Please note the problem started when the internal hard drive I keep the data
> (and Contacts and Favourites) on, as opposed to the internal hard drive I
> keep the programs on, died. I copied all data to the external hard drive (the
> backup) prior to the demise of the data hard drive. I then copied the
> Contents and Favorites folders back to the living internal harddrive (the one
> with the programs). Further, note that the copied folders have ordinary icons
> when copied back into the internal program hard drive. I suspect the Mail
> program simply do not recognise the Contacts folder as the approprite one to
> go to (the Favorites do not show up on Internet Explorer either - a related
> issue). The question probably is, how can I get the programs to find the
> related folders?
>
> Cheers
>
> Albert
>
> "Gary VanderMolen" wrote:
>
>> You can upgrade to the more reliable Windows Live Mail:
>>
>> http://get.live.com/wlmail/overview
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>

Thanks for the help. I am using Vista and the latest version of Live Mail. I
could follow the instructions you gave expcept that I don't have a Locations
[tab] in the Properties (just a line under the General [tab] describing where
the location is).

I kept the Mail Store on the primary drive (and backed up regularly to the
external backup drive) ... I'll be doing the same for Favourites and Contacts
in future.

Some of the folders have the Location tab, and others don't (i.e. the ones I
need to have it). Can I add a tab somehow?

Ta

Albert

Albert

"Peter.R" wrote:

>
> Hi Albert .
>
> I am assuming that you are using Vista and the latest version of WLMail (2009 14.0.8064.0206)...
>
> Firstly, to point your User Junction Points to your relocated 'Windows Contacts', Favorites' etc, go to your UserName folder (Start->[UserName]).
>
> There, you will find all your Junction Points. For each Junction Point that you want to link a new location: Right-click->Properties->Location [tab]->Move... [button].
>
> Did you have your WLMail Message Store on the corrupted Hard Drive also. If so, have you redirected the location of the WLMail Message Store? Hopefully it has not been corrupted...
>
> To redirect WLMail to the new location of its Message Store, edit the path indicated in the Value Data for the Registry Key->Value: HKEY_CURRENT_USER\Software\Microsoft\Windows Live Mail->Store Root
>
> --
> Cheers,
> Peter.R
> (Windows Vista Home Premium SP2 with IE7 & Windows Live Mail 2009 14.0.8064.0206)
> "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
>
> "Albert Burgman" <> wrote in message news:134A16BB-6C7E-4186-A970-...
>
> > The newsgroup to which you posted is dedicated to supporting the Windows Mail program. You will get more help by posting that issue in the Windows Live Mail newsgroup:
> >
> > http://www.microsoft.com/communities...e.mail.desktop
> > or via your news reader:
> > news://msnews.microsoft.com/microsof...e.mail.desktop
> >
> > --
> > Gary VanderMolen, MS-MVP (Mail)
> >
> >
> > "Albert Burgman" <Albert > wrote in message news:41952004-C8DC-49A7-AC2E-...
>
> >>I had the same problem
> >> "Windows Mail could not be started. Unable to initialize contacts. Out of memory or full (ox*000FFF)", because "MSOE.DLL could not be initialized".
> >>
> >> I disabled Norton Antivirus and tried to open Windows Live Mail (made it the default program). Won't open as "Contacts failed to load. Windows LIve Mail is incorrectly configured, please reinstall.
> >>
> >> So, I uninstalled Live and reinstalled it (with Norton disabled), and got the same message.
> >>
> >> Please note the problem started when the internal hard drive I keep the data (and Contacts and Favourites) on, as opposed to the internal hard drive I keep the programs on, died. I copied all data to the external hard drive (the backup) prior to the demise of the data hard drive. I then copied the Contents and Favorites folders back to the living internal harddrive (the one with the programs). Further, note that the copied folders have ordinary icons when copied back into the internal program hard drive. I suspect the Mail program simply do not recognise the Contacts folder as the approprite one to go to (the Favorites do not show up on Internet Explorer either - a related issue). The question probably is, how can I get the programs to find the related folders?
> >>
> >> Cheers
> >>
> >> Albert

I created another User Account and transfered all the data to the appropriate
folders(Favourites and Contacts and Windows Mail). It works like a dream in
the new account. The WLM also worked properly once all this was done.

Ta for that.

Albert

"Peter.R" wrote:

>
> As for your Junction Points, from what you have indicated, they have broken. Try again after rebooting your computer. If that fails, the easiest option might be to create another User Account for yourself and transfer all your data to it.
>
> You could always create another partition on your existing Hard Disk Drive and put your data onto that.
>
> If required, please seek further advice on the above from a Newsgroup or Forum dedicated to Vista.
>
> For your WLMail problem, the error message does suggest that there may be corruption in your WLContacts Store. To correct this, we would need to replace this Contact Store.
>
> Follow this procedure to replace your Contacts Store for WLMail (and WLMessenger):
>
> 1. Close WLMail, WLMessenger, and other Windows Live applications.
>
> 2. Rename the 'Windows Live Contacts' folder* (by adding "(old)" to it) in the following location:
>
> Vista & 7:
> C:\Users\[UserName]\AppData\Local\Microsoft\Windows Live Contacts
>
> XP:
> C:\Documents and Settings\[UserName]\Local Settings\Application Data\Microsoft\Windows Live Contacts
>
> The Contacts Stores will be replaced when you next restart WLMail, and your Windows Live Contacts will be downloaded and synchronised when you sign into Windows Live with your Windows Live ID.
>
> If you are using the Default Local (non-live) Contacts Store, you will need to re-import your contacts.
>
> *Note that the path to the 'Windows Live Contacts' folder, involves a hidden folder, so ensure "Show hidden files and folders" is checked under Folder Options in Windows Explorer.
>
> --
> Cheers,
> Peter.R
> (Windows Vista Home Premium SP2 with IE7 & Windows Live Mail 2009 14.0.8064.0206)
> "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
>
> "Albert Burgman" <> wrote in message news:97561DBF-AEBB-468F-96B6-...
>
> > Thanks for the help. I am using Vista and the latest version of Live Mail. I
> > could follow the instructions you gave expcept that I don't have a Locations
> > [tab] in the Properties (just a line under the General [tab] describing where
> > the location is).
> >
> > I kept the Mail Store on the primary drive (and backed up regularly to the
> > external backup drive) ... I'll be doing the same for Favourites and Contacts
> > in future.
> >
> > Some of the folders have the Location tab, and others don't (i.e. the ones I
> > need to have it). Can I add a tab somehow?
> >
> > Ta
> >
> > Albert
> >
> > Albert
> >
> > "Peter.R" wrote:
> >
> >>
> >> Hi Albert .
> >>
> >> I am assuming that you are using Vista and the latest version of WLMail (2009 14.0.8064.0206)...
> >>
> >> Firstly, to point your User Junction Points to your relocated 'Windows Contacts', Favorites' etc, go to your UserName folder (Start->[UserName]).
> >>
> >> There, you will find all your Junction Points. For each Junction Point that you want to link a new location: Right-click->Properties->Location [tab]->Move... [button].
> >>
> >> Did you have your WLMail Message Store on the corrupted Hard Drive also. If so, have you redirected the location of the WLMail Message Store? Hopefully it has not been corrupted...
> >>
> >> To redirect WLMail to the new location of its Message Store, edit the path indicated in the Value Data for the Registry Key->Value: HKEY_CURRENT_USER\Software\Microsoft\Windows Live Mail->Store Root
> >>
> >> --
> >> Cheers,
> >> Peter.R
> >> (Windows Vista Home Premium SP2 with IE7 & Windows Live Mail 2009 14.0.8064.0206)
> >> "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
> >>
> >> "Albert Burgman" <> wrote in message news:134A16BB-6C7E-4186-A970-...
> >>
> >> > The newsgroup to which you posted is dedicated to supporting the Windows Mail program. You will get more help by posting that issue in the Windows Live Mail newsgroup:
> >> >
> >> > http://www.microsoft.com/communities...e.mail.desktop
> >> > or via your news reader:
> >> > news://msnews.microsoft.com/microsof...e.mail.desktop
> >> >
> >> > --
> >> > Gary VanderMolen, MS-MVP (Mail)
> >> >
> >> >
> >> > "Albert Burgman" <Albert > wrote in message news:41952004-C8DC-49A7-AC2E-...
> >>
> >> >>I had the same problem
> >> >> "Windows Mail could not be started. Unable to initialize contacts. Out of memory or full (ox*000FFF)", because "MSOE.DLL could not be initialized".
> >> >>
> >> >> I disabled Norton Antivirus and tried to open Windows Live Mail (made it the default program). Won't open as "Contacts failed to load. Windows LIve Mail is incorrectly configured, please reinstall.
> >> >>
> >> >> So, I uninstalled Live and reinstalled it (with Norton disabled), and got the same message.
> >> >>
> >> >> Please note the problem started when the internal hard drive I keep the data (and Contacts and Favourites) on, as opposed to the internal hard drive I keep the programs on, died. I copied all data to the external hard drive (the backup) prior to the demise of the data hard drive. I then copied the Contents and Favorites folders back to the living internal harddrive (the one with the programs). Further, note that the copied folders have ordinary icons when copied back into the internal program hard drive. I suspect the Mail program simply do not recognise the Contacts folder as the approprite one to go to (the Favorites do not show up on Internet Explorer either - a related issue). The question probably is, how can I get the programs to find the related folders?
> >> >>
> >> >> Cheers
> >> >>
> >> >> Albert