cheryl wrote:
> I've read all the post.. have removed all the non-capatible antivirus. Have
> always used Avast. turned off option to scan e-mail. I also run Zone Alarm
> firewall. And still can send e-mail.
> Recd error message ..
> any help would be appreciated... Please
You forgot to give us the exact text of the error message and what email
program you are using.
In general (take the bits that are applicable to you):
The most common problems for people having trouble sending/receiving
email are:
1. You are using the wrong mail server settings. Check your ISP's
website ( or that of your web hosting company if your mail host is other
than your ISP) for the correct mail server settings for POP (Incoming)
and SMTP (outgoing). Most ISP's will also have a "walkthrough" to show
you how to set up mail using popular email clients such as Outlook
Express, Eudora, and Thunderbird. If they don't have instructions for
Windows Mail yet, use the ones for Outlook Express.
2. You have "outgoing mail server requires authentication" checked when
it does not. Or vice versa.
3. You are trying to send mail through an SMTP server that isn't your
regular ISP; i.e., you are trying to send mail through AT&T's server
when your ISP is Comcast. Some ISP's care about this and some don't.
4. Your user name and/or password are incorrect. Yes, you do have a user
name and password for your email. It probably has just been a long time
since you set this up (or someone else set it up for you) and you've
forgotten. Look through your ISP-related documentation or contact your
ISP. They will be able to tell you your user name and assign you a new
password.
5. Your antivirus is set to scan emails and/or is one that causes
problems with your operating system (such as McAfee in Vista). Turn this
option off since it doesn't provide you any extra protection and tends
to cause problems.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
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