In the past 2 days I've spent almost 24 hours on this problem. I stayed
up all night, got some sleep, and haven't eaten yet today.
I called my ISP, they checked my settings, and then said since I can
receive emails, it is not their problem.
So I called Microsoft, who said since Vista came with my HP laptop it
was HP's problem.
HP disagreed and told me they can't be expected to know everything about
Windows, especially something as specific as the mail, even though they sell
PC's with Windows in them, and sent me back to Microsoft.
Went back to Microsoft who offered to fix the problem for $59. However,
they would not tell me how. My bet would have been to reinstall the
operating system and make me start from the beginning.
I declined Microsoft's offer and went on to TechProLive Support thru
CompUsa. These are the only people who have ever really helped me. In fact
they get inside your computer and do all the work themselves so you can just
sit there and eat bonbons.
The woman at TechProLive worked on my laptop for over an hour, trying a
million different things, and eventually very apologetically gave up.
So as a last ditch effort before slitting my wrists, I downloaded Steve
Cochran's tool. The email in my outbox which had not been able to be
deleted was removed immediately.
I recommend that you skip all other suggestions on this problem and go
directly to Steve's tool for help.
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www.oehelp.com/wmutil
Thank you so much Steve. You deserve the money Bill Gates rips us off
to give us a constant migraine.
Joan.
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