can't sign in

Since Sunday last week, 15 Oct 06, have not been able to sign in - login to
Windows Live Messenger. I've attempted to 'repair', 'restore', remove and
reinstall the program. I've even checked services, firewall settings and
there has been no change, it simply continues to 'signing in..' I've checked
for any fix and so far, there is none. I've talked to friends and co-workers
who normally use the service and they have not been able to login either. I
would like to learn what the fix is for this.

Greetings,

Could you describe exactly what's happening and any error code you're seeing?

If the Messenger buddy's are just spinning, shut down Messenger entirely by right-clicking on
its icon in the notification area and choosing Exit, then download and run this .reg file:
http://messenger.jonathankay.com/dow...lmpolicies.reg

Then try signing in again.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"ADP Comm" <> wrote in message
news:BC142C15-4DE1-4454-A004-...
> Since Sunday last week, 15 Oct 06, have not been able to sign in - login to
> Windows Live Messenger. I've attempted to 'repair', 'restore', remove and
> reinstall the program. I've even checked services, firewall settings and
> there has been no change, it simply continues to 'signing in..' I've checked
> for any fix and so far, there is none. I've talked to friends and co-workers
> who normally use the service and they have not been able to login either. I
> would like to learn what the fix is for this.

Greetings,

Could you describe exactly what's happening and any error code you're seeing?

If the Messenger buddy's are just spinning, shut down Messenger entirely by right-clicking on
its icon in the notification area and choosing Exit, then download and run this .reg file:
http://messenger.jonathankay.com/dow...lmpolicies.reg

Then try signing in again.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"ADP Comm" <> wrote in message
news:BC142C15-4DE1-4454-A004-...
> Since Sunday last week, 15 Oct 06, have not been able to sign in - login to
> Windows Live Messenger. I've attempted to 'repair', 'restore', remove and
> reinstall the program. I've even checked services, firewall settings and
> there has been no change, it simply continues to 'signing in..' I've checked
> for any fix and so far, there is none. I've talked to friends and co-workers
> who normally use the service and they have not been able to login either. I
> would like to learn what the fix is for this.

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Could you describe exactly what's happening and any error code you're seeing?
>
> If the Messenger buddy's are just spinning, shut down Messenger entirely by right-clicking on
> its icon in the notification area and choosing Exit, then download and run this .reg file:
> http://messenger.jonathankay.com/dow...lmpolicies.reg
>
> Then try signing in again.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.

I don't get an error message. It just keeps 'trying.. and trying..'. I've
checked all that I know and can short of making registry hacks. I just don't
see any errors and none show in the event viewer either.

Hi,

What you're describing is typically caused by a problem last week which is fixed by that .reg
file that I already indicated. Could you try that if you haven't already?

Additionally, I apologize for the double posting, the initial one supposedly didn't go
through and resent itself.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"ADP Comm" <> wrote in message
news:BE4C5A79-D2DB-41AD-9AC6-> I don't get an error message. It just keeps 'trying.. and
trying..'. I've
> checked all that I know and can short of making registry hacks. I just don't
> see any errors and none show in the event viewer either.

Greetings,

A possible fix would to do the following:

Go to Start, run, and type regedit

Then, navigate to the following key

HKEY_CURRENT_USER\Software\Microsoft\

And delete the MSNMessenger key.

Then, restart Messenger.

If Messenger still fails to respond, then you will have to reinstall
Messenger.

Tell me if that helps :-)


--
Jonathan Yaniv
Microsoft Windows Live Butterfly


Visit the ButterflySays Blog at
http://spaces.msn.com/ButterflySays/
"Jonathan Kay [MVP]" <> wrote in message
news57A5CDE-8576-4208-970E-...
> Hi,
>
> What you're describing is typically caused by a problem last week which is
> fixed by that .reg file that I already indicated. Could you try that if
> you haven't already?
>
> Additionally, I apologize for the double posting, the initial one
> supposedly didn't go through and resent itself.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "ADP Comm" <> wrote in message
> news:BE4C5A79-D2DB-41AD-9AC6-> I don't get an error message. It just keeps
> 'trying.. and trying..'. I've
>> checked all that I know and can short of making registry hacks. I just
>> don't
>> see any errors and none show in the event viewer either.
>
>

Thank you for your post. I was trying to find the registry hack, or 'folder'
to delete instructions that I had found earlier. Now, while this did fix my
problem, I still do not understand the reason this happened. Is there any
information anywhere that can explain why this occurred?

"Jonathan Yaniv" wrote:

> Greetings,
>
> A possible fix would to do the following:
>
> Go to Start, run, and type regedit
>
> Then, navigate to the following key
>
> HKEY_CURRENT_USER\Software\Microsoft\
>
> And delete the MSNMessenger key.
>
> Then, restart Messenger.
>
> If Messenger still fails to respond, then you will have to reinstall
> Messenger.
>
> Tell me if that helps :-)
>
>
> --
> Jonathan Yaniv
> Microsoft Windows Live Butterfly
>
>
> Visit the ButterflySays Blog at
> http://spaces.msn.com/ButterflySays/
> "Jonathan Kay [MVP]" <> wrote in message
> news57A5CDE-8576-4208-970E-...
> > Hi,
> >
> > What you're describing is typically caused by a problem last week which is
> > fixed by that .reg file that I already indicated. Could you try that if
> > you haven't already?
> >
> > Additionally, I apologize for the double posting, the initial one
> > supposedly didn't go through and resent itself.
> >
> > --
> > Jonathan Kay
> > Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> > You *must* contact me for redistribution rights.
> > --
> >
> > "ADP Comm" <> wrote in message
> > news:BE4C5A79-D2DB-41AD-9AC6-> I don't get an error message. It just keeps
> > 'trying.. and trying..'. I've
> >> checked all that I know and can short of making registry hacks. I just
> >> don't
> >> see any errors and none show in the event viewer either.
> >
> >
>
>
>

Hi,

If you had ran my .reg file you would have gotten the same result. This occurred due a
misconfiguration on the Messenger servers which caused an erroneous configuration set in the
registry which prevents successful logins. You just remove that setting so everything works
again.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"ADP Comm" <> wrote in message
news:55CC334B-23B5-41E8-A232-...
> Thank you for your post. I was trying to find the registry hack, or 'folder'
> to delete instructions that I had found earlier. Now, while this did fix my
> problem, I still do not understand the reason this happened. Is there any
> information anywhere that can explain why this occurred?
>
> "Jonathan Yaniv" wrote:
>
>> Greetings,
>>
>> A possible fix would to do the following:
>>
>> Go to Start, run, and type regedit
>>
>> Then, navigate to the following key
>>
>> HKEY_CURRENT_USER\Software\Microsoft\
>>
>> And delete the MSNMessenger key.
>>
>> Then, restart Messenger.
>>
>> If Messenger still fails to respond, then you will have to reinstall
>> Messenger.
>>
>> Tell me if that helps :-)
>>
>>
>> --
>> Jonathan Yaniv
>> Microsoft Windows Live Butterfly
>>
>>
>> Visit the ButterflySays Blog at
>> http://spaces.msn.com/ButterflySays/
>> "Jonathan Kay [MVP]" <> wrote in message
>> news57A5CDE-8576-4208-970E-...
>> > Hi,
>> >
>> > What you're describing is typically caused by a problem last week which is
>> > fixed by that .reg file that I already indicated. Could you try that if
>> > you haven't already?
>> >
>> > Additionally, I apologize for the double posting, the initial one
>> > supposedly didn't go through and resent itself.
>> >
>> > --
>> > Jonathan Kay
>> > Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
>> > Associate Expert
>> > http://www.microsoft.com/windowsxp/expertzone/
>> > Messenger Resources - http://messenger.jonathankay.com
>> > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> > You *must* contact me for redistribution rights.
>> > --
>> >
>> > "ADP Comm" <> wrote in message
>> > news:BE4C5A79-D2DB-41AD-9AC6-> I don't get an error message. It just keeps
>> > 'trying.. and trying..'. I've
>> >> checked all that I know and can short of making registry hacks. I just
>> >> don't
>> >> see any errors and none show in the event viewer either.
>> >
>> >
>>
>>
>>

Thanks for the .reg file, it fixed my problem. Unable to login I would get
error 81000395.

Les

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Could you describe exactly what's happening and any error code you're seeing?
>
> If the Messenger buddy's are just spinning, shut down Messenger entirely by right-clicking on
> its icon in the notification area and choosing Exit, then download and run this .reg file:
> http://messenger.jonathankay.com/dow...lmpolicies.reg
>
> Then try signing in again.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "ADP Comm" <> wrote in message
> news:BC142C15-4DE1-4454-A004-...
> > Since Sunday last week, 15 Oct 06, have not been able to sign in - login to
> > Windows Live Messenger. I've attempted to 'repair', 'restore', remove and
> > reinstall the program. I've even checked services, firewall settings and
> > there has been no change, it simply continues to 'signing in..' I've checked
> > for any fix and so far, there is none. I've talked to friends and co-workers
> > who normally use the service and they have not been able to login either. I
> > would like to learn what the fix is for this.
>
>

Hi Les,

Thanks for the feedback, appreciated.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Les" <> wrote in message
news:B268F005-5670-4CDB-B76A-...
> Thanks for the .reg file, it fixed my problem. Unable to login I would get
> error 81000395.
>
> Les
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings,
>>
>> Could you describe exactly what's happening and any error code you're seeing?
>>
>> If the Messenger buddy's are just spinning, shut down Messenger entirely by right-clicking
>> on
>> its icon in the notification area and choosing Exit, then download and run this .reg file:
>> http://messenger.jonathankay.com/dow...lmpolicies.reg
>>
>> Then try signing in again.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>> --
>>
>> "ADP Comm" <> wrote in message
>> news:BC142C15-4DE1-4454-A004-...
>> > Since Sunday last week, 15 Oct 06, have not been able to sign in - login to
>> > Windows Live Messenger. I've attempted to 'repair', 'restore', remove and
>> > reinstall the program. I've even checked services, firewall settings and
>> > there has been no change, it simply continues to 'signing in..' I've checked
>> > for any fix and so far, there is none. I've talked to friends and co-workers
>> > who normally use the service and they have not been able to login either. I
>> > would like to learn what the fix is for this.
>>
>>