Can't Successfully Install KB898461 Update

Whenever my system tries to intall this update, it gets about halfway and
quits, giving simply a "failed" message. The Windows Update utility will no
longer work until this update is installed. Any ideas why this is happening
and/or how to get around it?
--
Bill F
"Don't believe everything you think."

Windows version?

Can you install it manually via
http://www.microsoft.com/downloads/d...displaylang=en ?

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Bill F wrote:
> Whenever my system tries to intall this update, it gets about halfway and
> quits, giving simply a "failed" message. The Windows Update utility will
> no longer work until this update is installed. Any ideas why this is
> happening and/or how to get around it?

Thanks for the quick reply. I have spent the past few hours going through all
the stuff you supplied one-by-one. Nothing has resolved this issue.
Interestingly, I have never had problems before updating Windows (I am on
XPSP2). I keep up with all updates, security fixes, etc., and I use many
different kinds of spyware, antivirus, etc., utilities -- none of which is
finding anything amiss.j

Didn't Microsoft release this same Windows Update update a month or two ago?
If it's the same one, I could not install it, either, and learned by visiting
Microsoft's and other forums that an awful lot of people are having trouble
with this.

--
Bill F
"Don''''t believe everything you think."


"PA Bear" wrote:

> Windows version?
>
> Can you install it manually via
> http://www.microsoft.com/downloads/d...displaylang=en ?
>
> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/?scid=ph;en-us;6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/default...b;en-us;822798
>
> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> associated with the download/install.
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/?kbid=902093
>
> 3b. Compare errors to those listed here:
> http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
> http://windowsupdate.microsoft.com > click on Help and Support link in left
> pane > Solve problems on your own.
>
> 4. Windows Update Checklist:
> http://www3.telus.net/dandemar/updtcl.htm
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> Bill F wrote:
> > Whenever my system tries to intall this update, it gets about halfway and
> > quits, giving simply a "failed" message. The Windows Update utility will
> > no longer work until this update is installed. Any ideas why this is
> > happening and/or how to get around it?
>
>

Package Installer for Windows v6.1.22.4 is new. Previously, each update
contained a Package Installer. 898461 gives you a permanent copy of
Installer such that future updates won't need to include it and therefore
will involve smaller downloads.

Previous posts here regarding 898461 (4 threads, not including yours):
http://groups-beta.google.com/group/...coring=d&hl=en

You weren't able to install it manually using the downloaded file? Have you
tried doing so while working offline?

Does Windows Update log show any errors associated with the attempted
install(s)?

Have you tried disabling both your anti-virus application and any
third-party firewall prior to installing? Be careful! You don't want to
have any other browser or messenger windows open when doing so.
--
~PA Bear

Bill F wrote:
> Thanks for the quick reply. I have spent the past few hours going through
> all the stuff you supplied one-by-one. Nothing has resolved this issue.
> Interestingly, I have never had problems before updating Windows (I am on
> XPSP2). I keep up with all updates, security fixes, etc., and I use many
> different kinds of spyware, antivirus, etc., utilities -- none of which is
> finding anything amiss.j
>
> Didn't Microsoft release this same Windows Update update a month or two
> ago? If it's the same one, I could not install it, either, and learned by
> visiting Microsoft's and other forums that an awful lot of people are
> having trouble with this.
>
>
> > Windows version?
> >
> > Can you install it manually via
> > http://www.microsoft.com/downloads/d...displaylang=en
> > ?
> >
> > 1. See the "Need more help? Tell us what problem you are having"
> > section of http://support.microsoft.com/?scid=ph;en-us;6527
> >
> > 2. You cannot install some updates or programs
> > http://support.microsoft.com/default...b;en-us;822798
> >
> > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> > associated with the download/install.
> >
> > How to read the Windowsupdate.log file:
> > http://support.microsoft.com/?kbid=902093
> >
> > 3b. Compare errors to those listed here:
> > http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
> > to
> > http://windowsupdate.microsoft.com > click on Help and Support link in
> > left
> > pane > Solve problems on your own.
> >
> > 4. Windows Update Checklist:
> > http://www3.telus.net/dandemar/updtcl.htm
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> > Bill F wrote:
> > > Whenever my system tries to intall this update, it gets about halfway
> > > and quits, giving simply a "failed" message. The Windows Update
> > > utility will no longer work until this update is installed. Any ideas
> > > why this is happening and/or how to get around it?

One other oddity I've noticed that might be relevant. When I go to the
Control Panel "Automatic Updates" now, all choices are grayed out. I've
looked into Group Policies and can find nothing that would cause this
behavior. Think there's any relationship between that and the problems I
(and from what I'm seeing in this forum now) many others are having?
--
Bill F
"Don''''t believe everything you think."


"PA Bear" wrote:

> Package Installer for Windows v6.1.22.4 is new. Previously, each update
> contained a Package Installer. 898461 gives you a permanent copy of
> Installer such that future updates won't need to include it and therefore
> will involve smaller downloads.
>
> Previous posts here regarding 898461 (4 threads, not including yours):
> http://groups-beta.google.com/group/...coring=d&hl=en
>
> You weren't able to install it manually using the downloaded file? Have you
> tried doing so while working offline?
>
> Does Windows Update log show any errors associated with the attempted
> install(s)?
>
> Have you tried disabling both your anti-virus application and any
> third-party firewall prior to installing? Be careful! You don't want to
> have any other browser or messenger windows open when doing so.
> --
> ~PA Bear
>
> Bill F wrote:
> > Thanks for the quick reply. I have spent the past few hours going through
> > all the stuff you supplied one-by-one. Nothing has resolved this issue.
> > Interestingly, I have never had problems before updating Windows (I am on
> > XPSP2). I keep up with all updates, security fixes, etc., and I use many
> > different kinds of spyware, antivirus, etc., utilities -- none of which is
> > finding anything amiss.j
> >
> > Didn't Microsoft release this same Windows Update update a month or two
> > ago? If it's the same one, I could not install it, either, and learned by
> > visiting Microsoft's and other forums that an awful lot of people are
> > having trouble with this.
> >
> >
> > > Windows version?
> > >
> > > Can you install it manually via
> > > http://www.microsoft.com/downloads/d...displaylang=en
> > > ?
> > >
> > > 1. See the "Need more help? Tell us what problem you are having"
> > > section of http://support.microsoft.com/?scid=ph;en-us;6527
> > >
> > > 2. You cannot install some updates or programs
> > > http://support.microsoft.com/default...b;en-us;822798
> > >
> > > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> > > associated with the download/install.
> > >
> > > How to read the Windowsupdate.log file:
> > > http://support.microsoft.com/?kbid=902093
> > >
> > > 3b. Compare errors to those listed here:
> > > http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
> > > to
> > > http://windowsupdate.microsoft.com > click on Help and Support link in
> > > left
> > > pane > Solve problems on your own.
> > >
> > > 4. Windows Update Checklist:
> > > http://www3.telus.net/dandemar/updtcl.htm
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE) & Security
> > >
> > > Bill F wrote:
> > > > Whenever my system tries to intall this update, it gets about halfway
> > > > and quits, giving simply a "failed" message. The Windows Update
> > > > utility will no longer work until this update is installed. Any ideas
> > > > why this is happening and/or how to get around it?
>
>

In exploring the registry to try to figure out why the below is grayed out, I
came across a troubing discovery: When I go to HKEY_CURRENT_USER \ SOFTWARE
\ Microsoft \ Windows \ CurrentVersion \ Policies \ , there is no
WindowsUpdate key. Should there be? Is this part of my problem? If I need to
create the key, what are the values that should be entered?

Thanks ...
--
Bill F
"Don't believe everything you think."


"Bill F" wrote:

> One other oddity I've noticed that might be relevant. When I go to the
> Control Panel "Automatic Updates" now, all choices are grayed out. I've
> looked into Group Policies and can find nothing that would cause this
> behavior. Think there's any relationship between that and the problems I
> (and from what I'm seeing in this forum now) many others are having?
> --
> Bill F
> "Don''''t believe everything you think."
>
>
> "PA Bear" wrote:
>
> > Package Installer for Windows v6.1.22.4 is new. Previously, each update
> > contained a Package Installer. 898461 gives you a permanent copy of
> > Installer such that future updates won't need to include it and therefore
> > will involve smaller downloads.
> >
> > Previous posts here regarding 898461 (4 threads, not including yours):
> > http://groups-beta.google.com/group/...coring=d&hl=en
> >
> > You weren't able to install it manually using the downloaded file? Have you
> > tried doing so while working offline?
> >
> > Does Windows Update log show any errors associated with the attempted
> > install(s)?
> >
> > Have you tried disabling both your anti-virus application and any
> > third-party firewall prior to installing? Be careful! You don't want to
> > have any other browser or messenger windows open when doing so.
> > --
> > ~PA Bear
> >
> > Bill F wrote:
> > > Thanks for the quick reply. I have spent the past few hours going through
> > > all the stuff you supplied one-by-one. Nothing has resolved this issue.
> > > Interestingly, I have never had problems before updating Windows (I am on
> > > XPSP2). I keep up with all updates, security fixes, etc., and I use many
> > > different kinds of spyware, antivirus, etc., utilities -- none of which is
> > > finding anything amiss.j
> > >
> > > Didn't Microsoft release this same Windows Update update a month or two
> > > ago? If it's the same one, I could not install it, either, and learned by
> > > visiting Microsoft's and other forums that an awful lot of people are
> > > having trouble with this.
> > >
> > >
> > > > Windows version?
> > > >
> > > > Can you install it manually via
> > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > > ?
> > > >
> > > > 1. See the "Need more help? Tell us what problem you are having"
> > > > section of http://support.microsoft.com/?scid=ph;en-us;6527
> > > >
> > > > 2. You cannot install some updates or programs
> > > > http://support.microsoft.com/default...b;en-us;822798
> > > >
> > > > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> > > > associated with the download/install.
> > > >
> > > > How to read the Windowsupdate.log file:
> > > > http://support.microsoft.com/?kbid=902093
> > > >
> > > > 3b. Compare errors to those listed here:
> > > > http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
> > > > to
> > > > http://windowsupdate.microsoft.com > click on Help and Support link in
> > > > left
> > > > pane > Solve problems on your own.
> > > >
> > > > 4. Windows Update Checklist:
> > > > http://www3.telus.net/dandemar/updtcl.htm
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-Windows (IE/OE) & Security
> > > >
> > > > Bill F wrote:
> > > > > Whenever my system tries to intall this update, it gets about halfway
> > > > > and quits, giving simply a "failed" message. The Windows Update
> > > > > utility will no longer work until this update is installed. Any ideas
> > > > > why this is happening and/or how to get around it?
> >
> >

PROBLEM SOLVED! There is a file in the Windows\System32 folder called
spupdsvc.exe. Rename this to spupdsvc.old, reboot, and try to install the
update again. It worked for me.
bf
--
Bill F
Dont believe everything you think.


"Bill F" wrote:

> In exploring the registry to try to figure out why the below is grayed out, I
> came across a troubing discovery: When I go to HKEY_CURRENT_USER \ SOFTWARE
> \ Microsoft \ Windows \ CurrentVersion \ Policies \ , there is no
> WindowsUpdate key. Should there be? Is this part of my problem? If I need to
> create the key, what are the values that should be entered?
>
> Thanks ...
> --
> Bill F
> "Don't believe everything you think."
>
>
> "Bill F" wrote:
>
> > One other oddity I've noticed that might be relevant. When I go to the
> > Control Panel "Automatic Updates" now, all choices are grayed out. I've
> > looked into Group Policies and can find nothing that would cause this
> > behavior. Think there's any relationship between that and the problems I
> > (and from what I'm seeing in this forum now) many others are having?
> > --
> > Bill F
> > "Don''''t believe everything you think."
> >
> >
> > "PA Bear" wrote:
> >
> > > Package Installer for Windows v6.1.22.4 is new. Previously, each update
> > > contained a Package Installer. 898461 gives you a permanent copy of
> > > Installer such that future updates won't need to include it and therefore
> > > will involve smaller downloads.
> > >
> > > Previous posts here regarding 898461 (4 threads, not including yours):
> > > http://groups-beta.google.com/group/...coring=d&hl=en
> > >
> > > You weren't able to install it manually using the downloaded file? Have you
> > > tried doing so while working offline?
> > >
> > > Does Windows Update log show any errors associated with the attempted
> > > install(s)?
> > >
> > > Have you tried disabling both your anti-virus application and any
> > > third-party firewall prior to installing? Be careful! You don't want to
> > > have any other browser or messenger windows open when doing so.
> > > --
> > > ~PA Bear
> > >
> > > Bill F wrote:
> > > > Thanks for the quick reply. I have spent the past few hours going through
> > > > all the stuff you supplied one-by-one. Nothing has resolved this issue.
> > > > Interestingly, I have never had problems before updating Windows (I am on
> > > > XPSP2). I keep up with all updates, security fixes, etc., and I use many
> > > > different kinds of spyware, antivirus, etc., utilities -- none of which is
> > > > finding anything amiss.j
> > > >
> > > > Didn't Microsoft release this same Windows Update update a month or two
> > > > ago? If it's the same one, I could not install it, either, and learned by
> > > > visiting Microsoft's and other forums that an awful lot of people are
> > > > having trouble with this.
> > > >
> > > >
> > > > > Windows version?
> > > > >
> > > > > Can you install it manually via
> > > > > http://www.microsoft.com/downloads/d...displaylang=en
> > > > > ?
> > > > >
> > > > > 1. See the "Need more help? Tell us what problem you are having"
> > > > > section of http://support.microsoft.com/?scid=ph;en-us;6527
> > > > >
> > > > > 2. You cannot install some updates or programs
> > > > > http://support.microsoft.com/default...b;en-us;822798
> > > > >
> > > > > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> > > > > associated with the download/install.
> > > > >
> > > > > How to read the Windowsupdate.log file:
> > > > > http://support.microsoft.com/?kbid=902093
> > > > >
> > > > > 3b. Compare errors to those listed here:
> > > > > http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
> > > > > to
> > > > > http://windowsupdate.microsoft.com > click on Help and Support link in
> > > > > left
> > > > > pane > Solve problems on your own.
> > > > >
> > > > > 4. Windows Update Checklist:
> > > > > http://www3.telus.net/dandemar/updtcl.htm
> > > > > --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE/OE) & Security
> > > > >
> > > > > Bill F wrote:
> > > > > > Whenever my system tries to intall this update, it gets about halfway
> > > > > > and quits, giving simply a "failed" message. The Windows Update
> > > > > > utility will no longer work until this update is installed. Any ideas
> > > > > > why this is happening and/or how to get around it?
> > >
> > >