Can't sync JasJar over GRPS to Exchange

I picked up one of the JasJars at the PDC and am trying to get it to
synchronize with my Exchange server over GRPS.

I currently use an AudioVox SMT 5600 smartphone and ActiveSync over GPRS
works fine. I moved the SIM module from the AudioVox to the JasJar and I can
place and receive calls, as well as surf the net properly.

I use ISA server 2004 SP1 (running on Server 2000 SP4) to front end my
Exchange server and I am using forms based authentication on the ISA server.
(OWA works fine from the Internet, and so does ActiveSync from my
smartphone.) Exchange is 2003 SP1 running on Server 2003 SP1

I have installed the certificate from my root CA and my Exchange server on
the JasJar.

When I try to synchronize the JasJar reports "Your account on the Microsoft
Exchange Server does not have permission to synchronize with your current
settings. Contact your Exchange Server administrator." with a support code
of 0x85010001.

When I look the ISA server logs, ISA initiates a connection from the phone
to ISA, and initiates another connection from ISA to Exchange but then shows
two failing packets.

It first fails with a "Failed connection attempt" on the "OWA Access" rule.
According to ISA the operation that fails is a HTTPS "OPTIONS" command with
a target of
http://aaa:443/Microsoft-Server-Acti...eType=PocketPC.
This packet is from the IP address of the JasJar to the IP address of the
Exchange server.

The second "Failed connection attempt" on the "OWA Access" rule that ISA
reports is a HTTPS command of "POST" with a target of
http://bbb:443/Microsoft-Server-Acti...ketPC&cmd=Sync.
This packet is from the IP address of the JasJar to the IP address of the
external interface on the ISA server.


Interestingly enough, when my smartphone syncs up (and works), the
corresponding log line in ISA is a HTTPS "POST" command with a target of
http://aaa:443/Microsoft-Server-Acti...Cmd=FolderSync.
This packet comes from the IP address of the smartphone and goes to the
Exchange server.

The second line in the ISA log that works for the smart phone that
corresponds to the second failing line on the JasJar is a HTTPS "POST"
command with a target of
http://aaa:443/Microsoft-Server-Acti...etItemEsitmate.
This packet comes from the IP address of the smartphone and goes to the
Exchange server.

In the above examples aaa is the internal name of my Exchange server, bbb is
the Internet exposed name of my Exchange server, ccc is my mailbox name, ddd
is the device string for my JasJar, and eee is the device string for my
smartphone.

Looking at the verbose logging on the JasJar, The server response is a "440
Login Timeout"

So. Anyone have any ideas where to look next or what to do? Can someone tell
me exactly what a support code of 0x8501001 means? Is it significant that
the JasJar is starting its conversation with a HTTP "OPTION" and the
smartphone is starting the conversation with a HTTP "POST"?

Thanks,

Rex

Yes I do. As stated, I currently have another mobile device (SMT 5600)
working perfectly with ActiveSync over GPRS. I can not get my new iMate
JasJar to sync up. I am thinking that my problem has something to do with
the JasJar using Windows Mobile 5, which is quite new, but I haven't been
able to find out for sure.

Thanks,

Rex

<> wrote in message
news: ups.com...
> sorry for stating the obvious, but have you setup ISA to allow access
> to the /microsoft-server-activesync virtual directory? (in addition to
> /exchange etc...)
>
> All the best
>
> Davie
>
>
> Rex Wheeler wrote:
>> I picked up one of the JasJars at the PDC and am trying to get it to
>> synchronize with my Exchange server over GRPS.
>>
>> I currently use an AudioVox SMT 5600 smartphone and ActiveSync over GPRS
>> works fine. I moved the SIM module from the AudioVox to the JasJar and I
>> can
>> place and receive calls, as well as surf the net properly.
>>
>> I use ISA server 2004 SP1 (running on Server 2000 SP4) to front end my
>> Exchange server and I am using forms based authentication on the ISA
>> server.
>> (OWA works fine from the Internet, and so does ActiveSync from my
>> smartphone.) Exchange is 2003 SP1 running on Server 2003 SP1
>>
>> I have installed the certificate from my root CA and my Exchange server
>> on
>> the JasJar.
>>
>> When I try to synchronize the JasJar reports "Your account on the
>> Microsoft
>> Exchange Server does not have permission to synchronize with your current
>> settings. Contact your Exchange Server administrator." with a support
>> code
>> of 0x85010001.
>>
>> When I look the ISA server logs, ISA initiates a connection from the
>> phone
>> to ISA, and initiates another connection from ISA to Exchange but then
>> shows
>> two failing packets.
>>
>> It first fails with a "Failed connection attempt" on the "OWA Access"
>> rule.
>> According to ISA the operation that fails is a HTTPS "OPTIONS" command
>> with
>> a target of
>> http://aaa:443/Microsoft-Server-Acti...eType=PocketPC.
>> This packet is from the IP address of the JasJar to the IP address of the
>> Exchange server.
>>
>> The second "Failed connection attempt" on the "OWA Access" rule that ISA
>> reports is a HTTPS command of "POST" with a target of
>> http://bbb:443/Microsoft-Server-Acti...ketPC&cmd=Sync.
>> This packet is from the IP address of the JasJar to the IP address of the
>> external interface on the ISA server.
>>
>>
>> Interestingly enough, when my smartphone syncs up (and works), the
>> corresponding log line in ISA is a HTTPS "POST" command with a target of
>> http://aaa:443/Microsoft-Server-Acti...Cmd=FolderSync.
>> This packet comes from the IP address of the smartphone and goes to the
>> Exchange server.
>>
>> The second line in the ISA log that works for the smart phone that
>> corresponds to the second failing line on the JasJar is a HTTPS "POST"
>> command with a target of
>> http://aaa:443/Microsoft-Server-Acti...etItemEsitmate.
>> This packet comes from the IP address of the smartphone and goes to the
>> Exchange server.
>>
>> In the above examples aaa is the internal name of my Exchange server, bbb
>> is
>> the Internet exposed name of my Exchange server, ccc is my mailbox name,
>> ddd
>> is the device string for my JasJar, and eee is the device string for my
>> smartphone.
>>
>> Looking at the verbose logging on the JasJar, The server response is a
>> "440
>> Login Timeout"
>>
>> So. Anyone have any ideas where to look next or what to do? Can someone
>> tell
>> me exactly what a support code of 0x8501001 means? Is it significant that
>> the JasJar is starting its conversation with a HTTP "OPTION" and the
>> smartphone is starting the conversation with a HTTP "POST"?
>>
>> Thanks,
>>
>> Rex
>