Can't uninstall and doesn't exist :o(

Hi, I tried installing my old Nero 7 and it crashed on the install, so I
tried removing it in Control Panel and the uninstaller crashes so it cannot
be removed.
I deleted the folder its in and also the registry options and basically
every reference I sould find to Nero on my PC but it STILL shows up in
Control Panel and will not uninstall.

And I can't install the new Nero as it won't overwrite the old one (
I get the following message when trying to uninstall.

Internal Error

Custom Action DLL crashed on last call function 'NeroAG_UnregisterComEx'.
The installer must now exit.

Crash Thread ID 4352
Current Thread ID 3564

Any help would be great.
Cheers

Hello Unlimited--

I'd try the aid of both of these:

General CleanTool
http://www.nero.com/nero7/enu/General_CleanTool.html


InCD Clean Tool
http://www.nero.com/nero7/enu/InCD_CleanTool.html

Then try your reinstall.

Good luck,

CH

"Unlimited" <> wrote in message
news:A9EA1CE0-0B7C-4C54-A92E-...
> Hi, I tried installing my old Nero 7 and it crashed on the install, so I
> tried removing it in Control Panel and the uninstaller crashes so it
> cannot
> be removed.
> I deleted the folder its in and also the registry options and basically
> every reference I sould find to Nero on my PC but it STILL shows up in
> Control Panel and will not uninstall.
>
> And I can't install the new Nero as it won't overwrite the old one (
> I get the following message when trying to uninstall.
>
> Internal Error
>
> Custom Action DLL crashed on last call function 'NeroAG_UnregisterComEx'.
> The installer must now exit.
>
> Crash Thread ID 4352
> Current Thread ID 3564
>
> Any help would be great.
> Cheers

Find the associated .cpl file in Windows/System32 folder and delete that
file.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)


"Unlimited" <> wrote in message
news:A9EA1CE0-0B7C-4C54-A92E-...
> Hi, I tried installing my old Nero 7 and it crashed on the install, so I
> tried removing it in Control Panel and the uninstaller crashes so it
> cannot
> be removed.
> I deleted the folder its in and also the registry options and basically
> every reference I sould find to Nero on my PC but it STILL shows up in
> Control Panel and will not uninstall.
>
> And I can't install the new Nero as it won't overwrite the old one (
> I get the following message when trying to uninstall.
>
> Internal Error
>
> Custom Action DLL crashed on last call function 'NeroAG_UnregisterComEx'.
> The installer must now exit.
>
> Crash Thread ID 4352
> Current Thread ID 3564
>
> Any help would be great.
> Cheers

I had the same problem with Norton, iTunes/QuickTime and Roxio/Sonic. Before
Vista
will let you update/install a newer version of a program, all remnants of the
program must be completely removed from your system. Since the Vista
uninstall feature sometimes does a poor job at this, these remnants often
have to be removed manually. The following tutorial shows how to do this:

http://www.vistax64.com/tutorials/87...ram-vista.html


"Richard Urban" wrote:

> Find the associated .cpl file in Windows/System32 folder and delete that
> file.
>
> --
>
>
> Regards,
>
> Richard Urban
> Microsoft MVP Windows Shell/User
> (For email, remove the obvious from my address)
>
>
> "Unlimited" <> wrote in message
> news:A9EA1CE0-0B7C-4C54-A92E-...
> > Hi, I tried installing my old Nero 7 and it crashed on the install, so I
> > tried removing it in Control Panel and the uninstaller crashes so it
> > cannot
> > be removed.
> > I deleted the folder its in and also the registry options and basically
> > every reference I sould find to Nero on my PC but it STILL shows up in
> > Control Panel and will not uninstall.
> >
> > And I can't install the new Nero as it won't overwrite the old one (
> > I get the following message when trying to uninstall.
> >
> > Internal Error
> >
> > Custom Action DLL crashed on last call function 'NeroAG_UnregisterComEx'.
> > The installer must now exit.
> >
> > Crash Thread ID 4352
> > Current Thread ID 3564
> >
> > Any help would be great.
> > Cheers
>
>