can't update KB951847

I downloaded this from automatic update, but it will not install. Got error
code 0x800706BE. I run xp media center 2002, Service Pack 3, and have mcafee
firewall, antivirus software as well as windows defender. Can someone help
me with the installation? Also, I have read some answers saying to clean the
registry. How do you do that?
Thanks so much anyone....

0x800706BE RPC_S_CALL_FAILED

There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Cleve wrote:
> I downloaded this from automatic update, but it will not install. Got
> error code 0x800706BE. I run xp media center 2002, Service Pack 3, and
> have mcafee firewall, antivirus software as well as windows defender. Can
> someone help me with the installation? Also, I have read some answers
> saying to clean the registry. How do you do that?
> Thanks so much anyone....

Thank you for giving me some information. I have tried the first
recommendation, and could not download it, so I went to the windows one care
site, and downloaded the clean up tool which did find a lot of junk which it
cleaned out. That is all I've done for now, and will work on this tomorrow.
I am going to try again to install the windows update. I was surprised at
how much junk was removed from my registry, etc. I am hoping that it will
install, although I won't be surprised if it doesn't. I obviously need to do
some work, and will seek professional help if I can't do it myself. Thanks
for you time and help. Any other suggestions would be appreciated.

"PA Bear [MS MVP]" wrote:

> 0x800706BE RPC_S_CALL_FAILED
>
> There is a very good chance are that you are seeing the affects of a
> hijackware infection.
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> 2. Run this online scan (in safe mode w/networking, if need be):
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Cleve wrote:
> > I downloaded this from automatic update, but it will not install. Got
> > error code 0x800706BE. I run xp media center 2002, Service Pack 3, and
> > have mcafee firewall, antivirus software as well as windows defender. Can
> > someone help me with the installation? Also, I have read some answers
> > saying to clean the registry. How do you do that?
> > Thanks so much anyone....
>
>

I did go to windows update, and the update installed!!!! I am very pleased
and relieved. Thank you PA Bear!!!!

"PA Bear [MS MVP]" wrote:

> 0x800706BE RPC_S_CALL_FAILED
>
> There is a very good chance are that you are seeing the affects of a
> hijackware infection.
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> 2. Run this online scan (in safe mode w/networking, if need be):
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Cleve wrote:
> > I downloaded this from automatic update, but it will not install. Got
> > error code 0x800706BE. I run xp media center 2002, Service Pack 3, and
> > have mcafee firewall, antivirus software as well as windows defender. Can
> > someone help me with the installation? Also, I have read some answers
> > saying to clean the registry. How do you do that?
> > Thanks so much anyone....
>
>

You're welcome & thanks for your feedback.

> ...I went to the windows one care
> site, and downloaded the clean up tool which did find a lot of junk which
> it
> cleaned out.

The link in #2 points to the Protection scan, not the Clean Up scan. But if
the latter floated your boat, so be it.

Cleve wrote:
> I did go to windows update, and the update installed!!!! I am very
> pleased
> and relieved. Thank you PA Bear!!!!
<paste>
> Thank you for giving me some information. I have tried the first
> recommendation, and could not download it, so I went to the windows one
> care
> site, and downloaded the clean up tool which did find a lot of junk which
> it
> cleaned out. That is all I've done for now, and will work on this
> tomorrow.
> I am going to try again to install the windows update. I was surprised at
> how much junk was removed from my registry, etc. I am hoping that it will
> install, although I won't be surprised if it doesn't. I obviously need to
> do
> some work, and will seek professional help if I can't do it myself.
> Thanks
> for you time and help. Any other suggestions would be appreciated.
</paste>
>
> "PA Bear [MS MVP]" wrote:
>
>> 0x800706BE RPC_S_CALL_FAILED
>>
>> There is a very good chance are that you are seeing the affects of a
>> hijackware infection.
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> 2. Run this online scan (in safe mode w/networking, if need be):
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> =====================
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Cleve wrote:
>>> I downloaded this from automatic update, but it will not install. Got
>>> error code 0x800706BE. I run xp media center 2002, Service Pack 3, and
>>> have mcafee firewall, antivirus software as well as windows defender.
>>> Can
>>> someone help me with the installation? Also, I have read some answers
>>> saying to clean the registry. How do you do that?
>>> Thanks so much anyone....