Courtesy : MS Support.
--------------------------------------
The issue is most likely related to some incorrect system configurations. To resolve the
issue, we can use the following steps. We can test the issue after performing each step.
Step 1: Reset Internet Explorer settings.
==========
1. Click Start, Run, type: inetcpl.cpl and press Enter.
2. Select the General tab, and in the Temporary Internet files window, click Delete
Cookies, and click OK.
3. In the same tab click Delete Flies, check the "Delete all offline contents" box and
click OK.
4. Click on the "Security" tab. Click on each zone and click the button "Default Level".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck Enable third-party browser extensions
(requires restarting).
7. Click to select the Use HTTP 1.1 and the Use HTTP 1.1 through proxy connections check
boxes.
Step 2: Check the local Windows Update services.
===============
This issue can occur if three services have not been configured correctly. Please refer to
the following steps to check them:
1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and
click OK.
2. Double click the service "Automatic Updates".
3. Click on the Log On tab, please ensure the option "Local System account" is selected
and the option "Allow service to interact with desktop" is unchecked.
4. Check if this service has been enabled on the listed Hardware Profile. If not, please
click the Enable button to enable it.
5. Click on the tab "General "; make sure the "Startup Type" is "Automatic".
Then please click the button "Start" under "Service Status" to start the service.
6. Repeat the above steps with the other two services:
Background Intelligent Transfer Service (BITS) Event log
Note: The Startup Type of BITS can be "Automatic" or "Manual"; the Event log service is
enabled on all of the hardware profiles, which does not have an option to enable or
disable on certain hardware profile.
Step 3: Rename the temporary folder of Windows Update.
===============
This behavior may occur if the temporary folder of Windows Update has been corrupted. We
can refer to the following steps to rename this folder. Please be assured the folder will
be created again when we visit the Windows Update site again.
1. Click Start, Run, type: cmd and press Enter. Please run the following command in the
opened window.
net stop WuAuServ
2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to SDold.
4. Click Start, Run, type: cmd and press Enter. Please run the following command in the
opened window.
net start WuAuServ
Step 4: Re-register the Windows Update components.
=================
1. Click Start, Run, type: cmd and press Enter.
2. Run the following commands:
Regsvr32 msxml3.dll
Regsvr32 wuapi.dll
Regsvr32 wuaueng.dll
Regsvr32 wucltui.dll
Regsvr32 wups.dll
Regsvr32 wuweb.dll
Regsvr32 qmgr.dll
Regsvr32 qmgrprxy.dll
Regsvr32 jscript.dll
We will receive "succeeded" message if a component is registered successfully.
Step 5: Disable firewalls or other Internet browser programs that can affect the Internet
connection.
==================
The following programs can affect the connection to the Windows Update site and I suggest
you remove or disable them:
TweakMASTER DNS
Web Accelerator
Download Accelerator
GetRight
Browser Blaster
Sygate Personal Firewall
Norton Internet Security
Freedom Firewall
Zone Alarm Firewall
If you have any other similar programs such as a pop-up blocker, please also temporarily
remove or disable it to test the issue. If this issue appears to be related to a firewall
program, I also recommended that you contact the firewall manufacturer to obtain the
information to configure the firewall options to allow the access to the Windows Update
site.
Step 6: Reset the proxy list (and bypass list).
==================
This issue can occur if the proxy has not been configured correctly. Let's first reset the
proxy list.
1. Open Internet Explorer. On the Tools menu, click Internet Options.
2. Click the Connections tab, click LAN Settings, and then click Advance.
3. Delete any entry in the Exceptions section.
4. Quit Internet Explorer.
5. Click Start, click Run, type cmd, and then click OK.
6. Type the following commands. Press ENTER after each command.
proxycfg -d
proxycfg -u
net stop wuauserv
net start wuauserv
--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post:
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http://www.diskeeper.com/defrag.asp
Defending your machine:
http://defendingyourmachine2.blogspot.com/
"darius" <> wrote in message
news: ...
| Hi
|
| when I try to update XP SP2, after the "update is checking your system.."
| I get this
|
| The site cannot continue because one or more of these Windows services is
| not running:
|
| Automatic Updates (allows the site to find, download and install high-
| priority updates for your computer)
| Background Intelligent Transfer Service (BITS) (helps updates download
| more quickly and without problems if the download process is interrupted)
| Event Log (keeps a record of updating activities to help with
| troubleshooting, if needed)
|
|
| I started all those services (Event Log is already running), closed IE,
| and tried again. Same error. I disabled firewall, closed IE, tried
| again. No go.
|
| Only major change I made recently was to install IE7. Could this be the
| problem?
|
| My system is clean of malware according to AVG.
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