Hi,
Upgrade will not be available if a) you are moving from 32 to 64 bit (or the
reverse) or b) if the disk is not a retail disk but rather OEM. Either
requires a clean installation, but you don't have to format unless you don't
have sufficient room on the drive (<15GB). You can simply install without
doing that to preserve existing data (though programs will need to be
reinstalled). The existing installation will be moved to a windows.old
folder on the root of the drive. You can delete it after recovering data.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help -
www.rickrogers.org
My thoughts
http://rick-mvp.blogspot.com
"XboxOmac" <> wrote in message
news:...
>
> I've been trying to upgrade from Home Premium to Ultimate, but the only
> available button is the clean installation, which I don't want to lose
> my files.
>
> I went to the help and support and checked to see if Premium to
> Ultimate was available without doing the clean installation, and yes, I
> should have the upgrade button. But why don't I have it?
>
>
> --
> XboxOmac