CD/DVD can't "see" CDs after Windows Vista update (KB973917)

Ever since this update installed, my CD/DVD drive does not see any CD or DVD
I put in the drive. I have looked for an updated driver and have the most
recent driver. I have uninstalled the driver and reinstalled it, both with
and without shutting down the laptop and starting it up again. Device
Manager says the device is working properly, which it clearly isn't. I am
wondering if I should uninstall the update.

Lisa
This sometimes happens

Go into the Registry and search for Upper and Lower Filters. When found delete both
of them. Close out and Save and then reboot.

Post back with result.

--
Peter

Please Reply to Newsgroup for the benefit of others
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"LisaBR" <> wrote in message
news:111DBE2F-1222-49A2-A3E9-...
> Ever since this update installed, my CD/DVD drive does not see any CD or DVD
> I put in the drive. I have looked for an updated driver and have the most
> recent driver. I have uninstalled the driver and reinstalled it, both with
> and without shutting down the laptop and starting it up again. Device
> Manager says the device is working properly, which it clearly isn't. I am
> wondering if I should uninstall the update.

I have the same problem, just noticed when trying to work with CD. Where in
registry (assuming using regedit to access). Could not find upper or lower
flters?


"Peter Foldes" wrote:

> Lisa
> This sometimes happens
>
> Go into the Registry and search for Upper and Lower Filters. When found delete both
> of them. Close out and Save and then reboot.
>
> Post back with result.
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "LisaBR" <> wrote in message
> news:111DBE2F-1222-49A2-A3E9-...
> > Ever since this update installed, my CD/DVD drive does not see any CD or DVD
> > I put in the drive. I have looked for an updated driver and have the most
> > recent driver. I have uninstalled the driver and reinstalled it, both with
> > and without shutting down the laptop and starting it up again. Device
> > Manager says the device is working properly, which it clearly isn't. I am
> > wondering if I should uninstall the update.
>
> .
>