CD/DVD no longer works

The CD/DVD no longer works if I put a CD in the drive it says "Insert Disc" I
have not installed any new software. If I have a CD in when I start the
computer I can hear the CD spin up so I know the CD works. I have tried to
unistall and reinstall driver with no luck..

Hi...try this: go to start...then computer...*right* click...properties,
hardware, device manager...cd/dvd drive, *right* click *uninstall* the
drive, click ok, restart computer. Windows will find drive and correct
drivers upon restart. Please post back with results.

"D. Meyer" <D. > wrote in message
news:B63E18E6-120B-4FC0-B10E-...
> The CD/DVD no longer works if I put a CD in the drive it says "Insert
> Disc" I
> have not installed any new software. If I have a CD in when I start the
> computer I can hear the CD spin up so I know the CD works. I have tried
> to
> unistall and reinstall driver with no luck..

*** that info was for XP...not Vista...sorry, wrong newsgroup:-) Still might
work though.

"Just.some.guy" <> wrote in message
news:UoZtj.4015$kD3.643@trnddc08...
> Hi...try this: go to start...then computer...*right* click...properties,
> hardware, device manager...cd/dvd drive, *right* click *uninstall* the
> drive, click ok, restart computer. Windows will find drive and correct
> drivers upon restart. Please post back with results.
>
> "D. Meyer" <D. > wrote in message
> news:B63E18E6-120B-4FC0-B10E-...
>> The CD/DVD no longer works if I put a CD in the drive it says "Insert
>> Disc" I
>> have not installed any new software. If I have a CD in when I start the
>> computer I can hear the CD spin up so I know the CD works. I have tried
>> to
>> unistall and reinstall driver with no luck..
>
>

Open the case and see is the cables have come loose.
If a laptop make sure the drive is firmly seated in its bay.

You are supposed to go to the registry, find
{4D36E965-E325-11CE-BFC1-08002BE10318} and delete the upper and lower
filters. See support.microsoft.com/default.aspx/kb/314060 for complete
details. In my case, however, I cannot find the upper and lower filters. I
have attached a copy of the registry key and if someone can tell me where the
upper and lower filters are I will be eternally grateful.


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
"ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll ,-17001"
@="DVD/CD-ROM drives
"IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65 ,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d ,00,33,00,32,00,5c,00,69,\
00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00 ,64,00,6c,00,6c,00,2c,00,\
2d,00,33,00,30,00,00,00,00,00
"Installer32"="storprop.dll,DvdClassInstaller"
"EnumPropPages32"="storprop.dll,DvdPropPageProvide r"
"SilentInstall"="1"
"NoInstallClass"="1"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.0.6000.16386"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.0.6000.16386"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0003]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.0.6000.16386"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"


--
Nurdley


"flambe" wrote:

> Open the case and see is the cables have come loose.
> If a laptop make sure the drive is firmly seated in its bay.
>
>
>

Phil

That KB article (314060) is written for Windows XP, not Vista.

--

Ronnie Vernon
Microsoft MVP
Windows Desktop Experience


"Phil" <> wrote in message
news:B3FAB419-7115-4B3D-BF35-...
> You are supposed to go to the registry, find
> {4D36E965-E325-11CE-BFC1-08002BE10318} and delete the upper and lower
> filters. See support.microsoft.com/default.aspx/kb/314060 for complete
> details. In my case, however, I cannot find the upper and lower filters.
> I
> have attached a copy of the registry key and if someone can tell me where
> the
> upper and lower filters are I will be eternally grateful.
>
>
> Windows Registry Editor Version 5.00
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
> "Class"="CDROM"
> "ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll ,-17001"
> @="DVD/CD-ROM drives"
> "IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65 ,00,6d,00,52,00,6f,00,6f,00,\
>
> 74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d ,00,33,00,32,00,5c,00,69,\
>
> 00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00 ,64,00,6c,00,6c,00,2c,00,\
> 2d,00,33,00,30,00,00,00,00,00
> "Installer32"="storprop.dll,DvdClassInstaller"
> "EnumPropPages32"="storprop.dll,DvdPropPageProvide r"
> "SilentInstall"="1"
> "NoInstallClass"="1"
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
> "InfPath"="cdrom.inf"
> "InfSection"="cdrom_install"
> "ProviderName"="Microsoft"
> "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
> "DriverDate"="6-21-2006"
> "DriverVersion"="6.0.6000.16386"
> "MatchingDeviceId"="gencdrom"
> "DriverDesc"="CD-ROM Drive"
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]
> "InfPath"="cdrom.inf"
> "InfSection"="cdrom_install"
> "ProviderName"="Microsoft"
> "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
> "DriverDate"="6-21-2006"
> "DriverVersion"="6.0.6000.16386"
> "MatchingDeviceId"="gencdrom"
> "DriverDesc"="CD-ROM Drive"
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0003]
> "InfPath"="cdrom.inf"
> "InfSection"="cdrom_install"
> "ProviderName"="Microsoft"
> "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
> "DriverDate"="6-21-2006"
> "DriverVersion"="6.0.6000.16386"
> "MatchingDeviceId"="gencdrom"
> "DriverDesc"="CD-ROM Drive"
>
>
> --
> Nurdley
>
>
> "flambe" wrote:
>
>> Open the case and see is the cables have come loose.
>> If a laptop make sure the drive is firmly seated in its bay.
>>
>>
>>

Check the following articles to see if any of these apply.

When you insert a CD or a DVD, Windows Vista may not recognize the disc:
http://support.microsoft.com/kb/939052

You may be unable to read from DVD-R DL or DVD+R DL discs that were recorded
in Windows Vista:
http://support.microsoft.com/kb/933207

The CD drive or the DVD drive does not work as expected on a computer that
you upgraded to Windows Vista:
http://support.microsoft.com/default.aspx/kb/929461

Windows Vista does not detect a DVD-R disc that was formatted two times:
http://support.microsoft.com/kb/948177

When you try to use DVD-Rs or DVD-RWs interchangeably, a consumer
electronics DVD player or DVD recorder may be incompatible with the DVD
drive in a Windows Vista-based computer:
http://support.microsoft.com/kb/931698


--

Ronnie Vernon
Microsoft MVP
Windows Desktop Experience


"D. Meyer" <D. > wrote in message
news:B63E18E6-120B-4FC0-B10E-...
> The CD/DVD no longer works if I put a CD in the drive it says "Insert
> Disc" I
> have not installed any new software. If I have a CD in when I start the
> computer I can hear the CD spin up so I know the CD works. I have tried
> to
> unistall and reinstall driver with no luck..

No wonder it didn't work. But Vista will still not recognise my DVD as a
DVD, only as a CDRom. I have tried everything suggested in this post and I
still can not get a DVD driver installed-only a CD driver. What do I do?
--
Nurdley


"Ronnie Vernon MVP" wrote:

> Phil
>
> That KB article (314060) is written for Windows XP, not Vista.
>
> --
>
> Ronnie Vernon
> Microsoft MVP
> Windows Desktop Experience
>
>
> "Phil" <> wrote in message
> news:B3FAB419-7115-4B3D-BF35-...
> > You are supposed to go to the registry, find
> > {4D36E965-E325-11CE-BFC1-08002BE10318} and delete the upper and lower
> > filters. See support.microsoft.com/default.aspx/kb/314060 for complete
> > details. In my case, however, I cannot find the upper and lower filters.
> > I
> > have attached a copy of the registry key and if someone can tell me where
> > the
> > upper and lower filters are I will be eternally grateful.
> >
> >
> > Windows Registry Editor Version 5.00
> >
> > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
> > "Class"="CDROM"
> > "ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll ,-17001"
> > @="DVD/CD-ROM drives"
> > "IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65 ,00,6d,00,52,00,6f,00,6f,00,\
> >
> > 74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d ,00,33,00,32,00,5c,00,69,\
> >
> > 00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00 ,64,00,6c,00,6c,00,2c,00,\
> > 2d,00,33,00,30,00,00,00,00,00
> > "Installer32"="storprop.dll,DvdClassInstaller"
> > "EnumPropPages32"="storprop.dll,DvdPropPageProvide r"
> > "SilentInstall"="1"
> > "NoInstallClass"="1"
> >
> > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
> > "InfPath"="cdrom.inf"
> > "InfSection"="cdrom_install"
> > "ProviderName"="Microsoft"
> > "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
> > "DriverDate"="6-21-2006"
> > "DriverVersion"="6.0.6000.16386"
> > "MatchingDeviceId"="gencdrom"
> > "DriverDesc"="CD-ROM Drive"
> >
> > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]
> > "InfPath"="cdrom.inf"
> > "InfSection"="cdrom_install"
> > "ProviderName"="Microsoft"
> > "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
> > "DriverDate"="6-21-2006"
> > "DriverVersion"="6.0.6000.16386"
> > "MatchingDeviceId"="gencdrom"
> > "DriverDesc"="CD-ROM Drive"
> >
> > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0003]
> > "InfPath"="cdrom.inf"
> > "InfSection"="cdrom_install"
> > "ProviderName"="Microsoft"
> > "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
> > "DriverDate"="6-21-2006"
> > "DriverVersion"="6.0.6000.16386"
> > "MatchingDeviceId"="gencdrom"
> > "DriverDesc"="CD-ROM Drive"
> >
> >
> > --
> > Nurdley
> >
> >
> > "flambe" wrote:
> >
> >> Open the case and see is the cables have come loose.
> >> If a laptop make sure the drive is firmly seated in its bay.
> >>
> >>
> >>
>
>

The article 929461 is exactly the one that you told me is not for Vista. I
cannot find the upper and lower filters.
--
Nurdley


"Ronnie Vernon MVP" wrote:

> Check the following articles to see if any of these apply.
>
> When you insert a CD or a DVD, Windows Vista may not recognize the disc:
> http://support.microsoft.com/kb/939052
>
> You may be unable to read from DVD-R DL or DVD+R DL discs that were recorded
> in Windows Vista:
> http://support.microsoft.com/kb/933207
>
> The CD drive or the DVD drive does not work as expected on a computer that
> you upgraded to Windows Vista:
> http://support.microsoft.com/default.aspx/kb/929461
>
> Windows Vista does not detect a DVD-R disc that was formatted two times:
> http://support.microsoft.com/kb/948177
>
> When you try to use DVD-Rs or DVD-RWs interchangeably, a consumer
> electronics DVD player or DVD recorder may be incompatible with the DVD
> drive in a Windows Vista-based computer:
> http://support.microsoft.com/kb/931698
>
>
> --
>
> Ronnie Vernon
> Microsoft MVP
> Windows Desktop Experience
>
>
> "D. Meyer" <D. > wrote in message
> news:B63E18E6-120B-4FC0-B10E-...
> > The CD/DVD no longer works if I put a CD in the drive it says "Insert
> > Disc" I
> > have not installed any new software. If I have a CD in when I start the
> > computer I can hear the CD spin up so I know the CD works. I have tried
> > to
> > unistall and reinstall driver with no luck..
>

Thanks for your very quick response, but I have applied the fixes in every
one of these articles, and my computer still insists on using a CD driver
instead of a DVD driver. I am getting ready to smash it to bits, but even
then I don't think it would help.

Phil
--
Nurdley


"Ronnie Vernon MVP" wrote:

> Check the following articles to see if any of these apply.
>
> When you insert a CD or a DVD, Windows Vista may not recognize the disc:
> http://support.microsoft.com/kb/939052
>
> You may be unable to read from DVD-R DL or DVD+R DL discs that were recorded
> in Windows Vista:
> http://support.microsoft.com/kb/933207
>
> The CD drive or the DVD drive does not work as expected on a computer that
> you upgraded to Windows Vista:
> http://support.microsoft.com/default.aspx/kb/929461
>
> Windows Vista does not detect a DVD-R disc that was formatted two times:
> http://support.microsoft.com/kb/948177
>
> When you try to use DVD-Rs or DVD-RWs interchangeably, a consumer
> electronics DVD player or DVD recorder may be incompatible with the DVD
> drive in a Windows Vista-based computer:
> http://support.microsoft.com/kb/931698
>
>
> --
>
> Ronnie Vernon
> Microsoft MVP
> Windows Desktop Experience
>
>
> "D. Meyer" <D. > wrote in message
> news:B63E18E6-120B-4FC0-B10E-...
> > The CD/DVD no longer works if I put a CD in the drive it says "Insert
> > Disc" I
> > have not installed any new software. If I have a CD in when I start the
> > computer I can hear the CD spin up so I know the CD works. I have tried
> > to
> > unistall and reinstall driver with no luck..
>