Hi patrick,
Although this is not the most appropriate newsgroup in which to post your
question, as this newsgroup is dedicated to problems with Windows Update,
give this a read before you end up junking your CDROM drive:
CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19,
Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=314060
(please note that although the article references Easy CD Creator, there are
other third-party software packages that will cause the same "problem" to
occur).
If you don't want to manually edit the registry, you can d/load and run the
registry patch that is available here:
http://aumha.org/win5/a/xpcd.php#problems
(look at the second "problem")
If the above doesn't rectify the problem, might I suggest that you post your
question to the microsoft.public.windowsxp.hardware newsgroup.
Regards,
--
Patti MacLeod
Microsoft MVP - Windows Shell/User
"patrick" <> wrote in message
news:C8B1673C-1811-42D1-A191-...
> I bought a Dell PC and been running for a couple years. Suddenly, the CD
ROM
> stopped working. When I click Add Hardware, the CD ROM has a yellow ! on
it.
> If I click it, it says:
> "Windows cannot load the device driver for this hardware. The driver may
be
> corrupted or missing. (Code 39)"
>
> I have tried lots of trouble shooting (delete device, Windows Update,
etc.)
> but nothing seems to work - I cannot find the driver. I emailed NEC and
they
> replied:
>
> "ATAPI drives have not required drive specific drivers since Windows 95
came
> out. The operating system will provide the basic support for the drive to
> operate as a CD-ROM drive. The ability of the drive to play/read DVD disks
> will require a DVD decoding program, such as PowerDVD, WinDVD or SoftDVD.
> The ability of the drive to burn CD/DVD media will require a burning
> program, such as Nero or EZ CD Creator. However, as NEC does not sell to
> retail channels, our drives are sold as OEM products only. This means the
> drive is shipped with no mounting hardware or software of any kind. This
> means the OEM computer manufacturer, or any retailer that may happen to
get
> these drives, would have to bundle some form of software with the drive.
> Since it is not required that they do this, if software was not bundled
with
> the unit, you will need to obtain the software yourself.
> Note: The above listed programs are not being supplied as recommendations
> and are only provided as examples of the types of software you will need
to
> utilize the drive's functions.
>
> Warranty services and technical support for the end users of NEC's OEM
disk
> drives are the responsibility of the distributor, wholesaler or retailer
> from which the unit was purchased. Please return Defective Disk Drives to
> the point of purchase."
>
> Should I just junk the CD ROM and buy another?
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