Change LIVE ID to new email address.

Hello,

I recently decided that I am going to change my email address from my
boring old Yahoo account to something more exciting like .

Everything is working fine, but when I try to change my live account
that I have all of my Zune, XBOX, Spaces, Mesh, Etc.. it tells me that I
cannot use an email address that has @isimian.com in it.

Then I emailed support and they tell me that some part of @isimian.com
is on the "Reserved Words" list and can't be used in a live ID. The
advise that I got from the MS Support Rep was

"Reserved words are names that are associated to a known organization,
company, represent a known people, and connote sales and marketing. To
resolve your issue, I suggest that you try registering for another
e-mail name that does not contain @isimian.com."

How does that work? They expect me to just register a new domain name?
How do I know what words I can't use in my FQDN?

Greetings Johnny,

First and most importantly, the "changing e-mail" feature on Live ID is not working correctly
right now. If you actually go ahead and do this, your Messenger contact list will not be
updated correctly. That said, you should hold off changing for now regardless.

I actually don't have the list either and probably won't have much luck obtaining it either.
What I can tell you is that this is standard Windows Live practice and additionally,
Messenger itself has some specific search strings for sending URLs within IMs (to block
spam/malware links) which essentially functions the same.

Might be worth splitting up words in the domain you're trying (not entirely clear if isimian
is what you're trying or if it's just an example) and just trying to register a few of them
individually to see which go through. You can easily remove the tests afterwards.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--



"Johnny" <> wrote in message news:...
> Hello,
>
> I recently decided that I am going to change my email address from my boring old Yahoo
> account to something more exciting like .
>
> Everything is working fine, but when I try to change my live account that I have all of my
> Zune, XBOX, Spaces, Mesh, Etc.. it tells me that I cannot use an email address that has
> @isimian.com in it.
>
> Then I emailed support and they tell me that some part of @isimian.com is on the "Reserved
> Words" list and can't be used in a live ID. The advise that I got from the MS Support Rep
> was
>
> "Reserved words are names that are associated to a known organization, company, represent a
> known people, and connote sales and marketing. To resolve your issue, I suggest that you
> try registering for another e-mail name that does not contain @isimian.com."
>
> How does that work? They expect me to just register a new domain name? How do I know what
> words I can't use in my FQDN?

J! Thanks for your response.

I have been going around in circles on this one. Normally I wouldn't
care about the live ID as I have so many of them that I NEVER use, but
this one is the one that I use for MS billing for Zune and XBOX360. I
am consilidating all my personal accounts with Google, MSN, Hotmail,
Live Mail, Yahoo, Earthlink, Comcast, Qwest, into my own email address
in a domain that I own. To date this is the only problem that I have had.

I have a separate LiveID that I use for my professional life to IM
clients, and use MS services such ad Open License and MSDN. I use my
office email address for this and have never had any problems in 8 years.

After countless emails to tech support, the result is that they are
going to look into it. I don't know which is worse. Corresponding in
email with someone that doesn't speak english or with someone that
doesn't understand the product and keeps telling me to talk to my
"Domain Administrator" to resolve the problem with my domain.



Jonathan Kay [MVP] wrote:
> Greetings Johnny,
>
> First and most importantly, the "changing e-mail" feature on Live ID is not working correctly
> right now. If you actually go ahead and do this, your Messenger contact list will not be
> updated correctly. That said, you should hold off changing for now regardless.
>
> I actually don't have the list either and probably won't have much luck obtaining it either.
> What I can tell you is that this is standard Windows Live practice and additionally,
> Messenger itself has some specific search strings for sending URLs within IMs (to block
> spam/malware links) which essentially functions the same.
>
> Might be worth splitting up words in the domain you're trying (not entirely clear if isimian
> is what you're trying or if it's just an example) and just trying to register a few of them
> individually to see which go through. You can easily remove the tests afterwards.
>

Hi Johnny,

Yeah I totally understand. One other thing I can tell you is that it's my understanding that
after you've had a few e-mails back and forth, the support people then get the permission to
escalate it - so hopefully you'll get some more info or they'll actually go ahead and fix
this for you.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Johnny" <> wrote in message news:ey6Wa1#...
> J! Thanks for your response.
>
> I have been going around in circles on this one. Normally I wouldn't care about the live ID
> as I have so many of them that I NEVER use, but this one is the one that I use for MS
> billing for Zune and XBOX360. I am consilidating all my personal accounts with Google,
> MSN, Hotmail, Live Mail, Yahoo, Earthlink, Comcast, Qwest, into my own email address in a
> domain that I own. To date this is the only problem that I have had.
>
> I have a separate LiveID that I use for my professional life to IM clients, and use MS
> services such ad Open License and MSDN. I use my office email address for this and have
> never had any problems in 8 years.
>
> After countless emails to tech support, the result is that they are going to look into it.
> I don't know which is worse. Corresponding in email with someone that doesn't speak
> english or with someone that doesn't understand the product and keeps telling me to talk to
> my "Domain Administrator" to resolve the problem with my domain.
>
>
>
> Jonathan Kay [MVP] wrote:
>> Greetings Johnny,
>>
>> First and most importantly, the "changing e-mail" feature on Live ID is not working
>> correctly right now. If you actually go ahead and do this, your Messenger contact list
>> will not be updated correctly. That said, you should hold off changing for now
>> regardless.
>>
>> I actually don't have the list either and probably won't have much luck obtaining it
>> either. What I can tell you is that this is standard Windows Live practice and
>> additionally, Messenger itself has some specific search strings for sending URLs within
>> IMs (to block spam/malware links) which essentially functions the same.
>>
>> Might be worth splitting up words in the domain you're trying (not entirely clear if
>> isimian is what you're trying or if it's just an example) and just trying to register a
>> few of them individually to see which go through. You can easily remove the tests
>> afterwards.
>>

Jonathan Kay [MVP] wrote:
> Hi Johnny,
>
> Yeah I totally understand. One other thing I can tell you is that it's my understanding that
> after you've had a few e-mails back and forth, the support people then get the permission to
> escalate it - so hopefully you'll get some more info or they'll actually go ahead and fix
> this for you.
>

Holy Cow! Now they are just ignoring my replies. Here is the most
recent reply I received.

<snipped>
I certainly would like to help, however, the Isimian.com domain is part
of a Reserved Domain that is why you are unable to sign up for a Windows
Luive ID using . To resolve this, John, I suggest that you
contact the Administrator of the isimian.com domain for assistance.
</snipped>

I am about to lose my mind. At this point I am starting to think that I
am talking to bots and not real people.

who had that domain before you got it?

it might have been a spamer.. and he might have been on a blacklist

once you are on a blacklist.. forget it.. you cannot get out.

you should search this, because it might have a huge impact on your business
as well

meaning all your emails to clients
going into spam folders

--
For tips, tricks and tutorials visit my blog below:
http://computerboom.blogspot.com

"Johnny" <> wrote in message
news:elDc6$...
> Jonathan Kay [MVP] wrote:
>> Hi Johnny,
>>
>> Yeah I totally understand. One other thing I can tell you is that it's
>> my understanding that after you've had a few e-mails back and forth, the
>> support people then get the permission to escalate it - so hopefully
>> you'll get some more info or they'll actually go ahead and fix this for
>> you.
>>
>
> Holy Cow! Now they are just ignoring my replies. Here is the most recent
> reply I received.
>
> <snipped>
> I certainly would like to help, however, the Isimian.com domain is part of
> a Reserved Domain that is why you are unable to sign up for a Windows
> Luive ID using . To resolve this, John, I suggest that you
> contact the Administrator of the isimian.com domain for assistance.
> </snipped>
>
> I am about to lose my mind. At this point I am starting to think that I
> am talking to bots and not real people.

CBoom wrote:
> who had that domain before you got it?

From what I can tell, nobody had it. I even looked in the wayback
machine and there is no reference going all the way back to 1997. I
have been doing a little research and I found this

http://www.silesti.net/work/reserved...a-new-live-id/

There are a couple other articles out there. It looks like LiveID hates
domains hosted by Google Apps. I guess I could trick LiveIV by using
Live Mail for Domains to add the @isimian.com account to my existing
LiveID and when they accept it switch it back..but that's quite a bit of
work for a small amount of satisfaction.

All in all I think the most frustrating this about this has been
Microsoft's TERRIBLE support. They have no phone number for LiveID
support, and their email support has a 2 day turn around and half the
time the person responding to the message never read the entire thread
so they just give me the same answer over and over.

Hi,

Well just to be clear, there are reserved domains (beyond the Microsoft ones). If you are
using Live Domains (called Windows Live Admin Center), then your domain is now reserved and
you have to specifically authorize IDs (as per the link here).

Additionally, if a domain is registered for federation with Office Communications Server,
then Live IDs won't be able to be created on that domain (and existing ones will be prompted
to switch to new IDs).

I'm not sure why Google applications domains would be part of either of these situations
though.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Johnny" <> wrote in message news:#...
> CBoom wrote:
>> who had that domain before you got it?
>
> From what I can tell, nobody had it. I even looked in the wayback machine and there is no
> reference going all the way back to 1997. I have been doing a little research and I found
> this
>
> http://www.silesti.net/work/reserved...a-new-live-id/
>
> There are a couple other articles out there. It looks like LiveID hates domains hosted by
> Google Apps. I guess I could trick LiveIV by using Live Mail for Domains to add the
> @isimian.com account to my existing LiveID and when they accept it switch it back..but
> that's quite a bit of work for a small amount of satisfaction.
>
> All in all I think the most frustrating this about this has been Microsoft's TERRIBLE
> support. They have no phone number for LiveID support, and their email support has a 2 day
> turn around and half the time the person responding to the message never read the entire
> thread so they just give me the same answer over and over.

I did that too with the way back machine out of curiosity yesterday after I
saw your original post
..Com does not exist

isimian.org

exists

who knows?

--
For tips, tricks and tutorials visit my blog below:
http://computerboom.blogspot.com

"Johnny" <> wrote in message
news:#...
> CBoom wrote:
>> who had that domain before you got it?
>
> From what I can tell, nobody had it. I even looked in the wayback machine
> and there is no reference going all the way back to 1997. I have been
> doing a little research and I found this
>
> http://www.silesti.net/work/reserved...a-new-live-id/
>
> There are a couple other articles out there. It looks like LiveID hates
> domains hosted by Google Apps. I guess I could trick LiveIV by using Live
> Mail for Domains to add the @isimian.com account to my existing LiveID and
> when they accept it switch it back..but that's quite a bit of work for a
> small amount of satisfaction.
>
> All in all I think the most frustrating this about this has been
> Microsoft's TERRIBLE support. They have no phone number for LiveID
> support, and their email support has a 2 day turn around and half the time
> the person responding to the message never read the entire thread so they
> just give me the same answer over and over.

Jonathan Kay [MVP] wrote:

> using Live Domains (called Windows Live Admin Center), then your domain is now reserved and
> you have to specifically authorize IDs (as per the link here).

Thanks, after many hours of fiddling...I had created an account that I
never planned to use for isimian.com in domains.live.com to take a peek
at the options. After I removed the domain, everything started to work.

It's a shame that nobody wrote that down somewhere that the LIVEID's are
somehow connected to the Live Domains and Live Mail. All this Live
stuff is confusing.

Thanks for your help Johnathan!

-Johnny