Hi,
Yes, it's common. Use the phone activation method, and if the automated
version doesn't work just hold the line for a real person. It shouldn't
happen, but it does.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help -
www.rickrogers.org
My thoughts
http://rick-mvp.blogspot.com
"monkey1022" <> wrote in message
news:0489B007-B330-4E93-9D2F-...
> Hey-
>
> I just changed the memory on my Dell Laptop (from 1 gb to 2 gb), and now
> my
> home premium is asking for a new product key, and it won't accept the one
> that I legally purchased. Is this a common problem; is product key
> information saved on the memory?