Changed passport email address, now all contacts show as offline.

I changed my passport id email address last sunday night to a new Live.ca
email address (old email address hasn't existed for years). The prompt told
me to wait ~2 hours for all my contacts to sync up so I can see them. 5 days
later, they all still show as offline unless I contact them seperately and
ask them to add my new email address. The only solution I've found online is
to switch back, but that doesn't seem to be possible when you've switched to
a Microsoft email address. Are there any other solutions out there?

Greetings Red,

This feature is broken, they really need to get this fixed. I'm going to start escalating
these personally, but as a starting point since you can't switch back, you can start the ball
rolling with Windows Live ID support here:
https://support.live.com/eform.aspx?...lid&ct=eformts

To get to the form in the link you have to click a topic on the side, and then choose 'Get
more help' link at the bottom corner.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--




"Red" <> wrote in message
news:56AF4AF2-0685-4FAB-BB29-...
> I changed my passport id email address last sunday night to a new Live.ca
> email address (old email address hasn't existed for years). The prompt told
> me to wait ~2 hours for all my contacts to sync up so I can see them. 5 days
> later, they all still show as offline unless I contact them seperately and
> ask them to add my new email address. The only solution I've found online is
> to switch back, but that doesn't seem to be possible when you've switched to
> a Microsoft email address. Are there any other solutions out there?

Thanks Jonathan. I've actually just recieved a couple responses from the Live
support team. First one pretty much said nothing can be done, and the second
one said I should revert back from my new Live.ca account to my old mail
account, which I am pretty sure is impossible? I've asked for clarification.

"Jonathan Kay [MVP]" wrote:

> Greetings Red,
>
> This feature is broken, they really need to get this fixed. I'm going to start escalating
> these personally, but as a starting point since you can't switch back, you can start the ball
> rolling with Windows Live ID support here:
> https://support.live.com/eform.aspx?...lid&ct=eformts
>
> To get to the form in the link you have to click a topic on the side, and then choose 'Get
> more help' link at the bottom corner.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
>
>
> "Red" <> wrote in message
> news:56AF4AF2-0685-4FAB-BB29-...
> > I changed my passport id email address last sunday night to a new Live.ca
> > email address (old email address hasn't existed for years). The prompt told
> > me to wait ~2 hours for all my contacts to sync up so I can see them. 5 days
> > later, they all still show as offline unless I contact them seperately and
> > ask them to add my new email address. The only solution I've found online is
> > to switch back, but that doesn't seem to be possible when you've switched to
> > a Microsoft email address. Are there any other solutions out there?
>
>
>

Clarification is : can't be done. I can't follow the instructions from
Windows Live Support because they aren't possible to follow. I also recieved
a "Fists off" apology (don't ask me..). I guess now I wait for a fix, which
may or may not happen, sometime in the future, which may or may not apply
retroactively.

"Red" wrote:

> Thanks Jonathan. I've actually just recieved a couple responses from the Live
> support team. First one pretty much said nothing can be done, and the second
> one said I should revert back from my new Live.ca account to my old mail
> account, which I am pretty sure is impossible? I've asked for clarification.
>
> "Jonathan Kay [MVP]" wrote:
>
> > Greetings Red,
> >
> > This feature is broken, they really need to get this fixed. I'm going to start escalating
> > these personally, but as a starting point since you can't switch back, you can start the ball
> > rolling with Windows Live ID support here:
> > https://support.live.com/eform.aspx?...lid&ct=eformts
> >
> > To get to the form in the link you have to click a topic on the side, and then choose 'Get
> > more help' link at the bottom corner.
> >
> > --
> > Jonathan Kay
> > Microsoft MVP - Windows Live Messenger
> > MSN Messenger/Windows Messenger
> > MessengerGeek Blog: http://www.messengergeek.com
> > Messenger Resources: http://messenger.jonathankay.com
> > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> > --
> >
> >
> >
> >
> > "Red" <> wrote in message
> > news:56AF4AF2-0685-4FAB-BB29-...
> > > I changed my passport id email address last sunday night to a new Live.ca
> > > email address (old email address hasn't existed for years). The prompt told
> > > me to wait ~2 hours for all my contacts to sync up so I can see them. 5 days
> > > later, they all still show as offline unless I contact them seperately and
> > > ask them to add my new email address. The only solution I've found online is
> > > to switch back, but that doesn't seem to be possible when you've switched to
> > > a Microsoft email address. Are there any other solutions out there?
> >
> >
> >

Hi Red,

You may want to try directly asking them to escalate it, since you're basically stuck until
someone fixes it.

You're certainly not the first who's seen this in the past month or so, and everyone else
I've known who's escalated it has gotten basically the same responses as you.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Red" <> wrote in message
news:47A1A300-2959-4ECF-8FEA-...
> Clarification is : can't be done. I can't follow the instructions from
> Windows Live Support because they aren't possible to follow. I also recieved
> a "Fists off" apology (don't ask me..). I guess now I wait for a fix, which
> may or may not happen, sometime in the future, which may or may not apply
> retroactively.
>
> "Red" wrote:
>
>> Thanks Jonathan. I've actually just recieved a couple responses from the Live
>> support team. First one pretty much said nothing can be done, and the second
>> one said I should revert back from my new Live.ca account to my old mail
>> account, which I am pretty sure is impossible? I've asked for clarification.
>>
>> "Jonathan Kay [MVP]" wrote:
>>
>> > Greetings Red,
>> >
>> > This feature is broken, they really need to get this fixed. I'm going to start
>> > escalating
>> > these personally, but as a starting point since you can't switch back, you can start the
>> > ball
>> > rolling with Windows Live ID support here:
>> > https://support.live.com/eform.aspx?...lid&ct=eformts
>> >
>> > To get to the form in the link you have to click a topic on the side, and then choose
>> > 'Get
>> > more help' link at the bottom corner.
>> >
>> > --
>> > Jonathan Kay
>> > Microsoft MVP - Windows Live Messenger
>> > MSN Messenger/Windows Messenger
>> > MessengerGeek Blog: http://www.messengergeek.com
>> > Messenger Resources: http://messenger.jonathankay.com
>> > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> > --
>> >
>> >
>> >
>> >
>> > "Red" <> wrote in message
>> > news:56AF4AF2-0685-4FAB-BB29-...
>> > > I changed my passport id email address last sunday night to a new Live.ca
>> > > email address (old email address hasn't existed for years). The prompt told
>> > > me to wait ~2 hours for all my contacts to sync up so I can see them. 5 days
>> > > later, they all still show as offline unless I contact them seperately and
>> > > ask them to add my new email address. The only solution I've found online is
>> > > to switch back, but that doesn't seem to be possible when you've switched to
>> > > a Microsoft email address. Are there any other solutions out there?
>> >
>> >
>> >