Citrix Problem after Update Rollup 1 for SP4

I installed Update Rollup 1 for Windows 2000 SP4 on my Metaframe XP server.
After the reboot, when users log into Citrix and attempt to launch either
Outlook or Internet Explorer they receive a message that the application has
encountered a problem and needs to close. I tried rebooting the server
again, but this didn't help. I uninstalled the Update Rollup 1 for Windows
2000 SP4 and rebooted, the users were able to access both Outlook and IE
through Citrix without any problems.

I tried reinstalling the rollup to confirm that I was the actual cause of
the problem. After the reboot, the users experienced the same problem with
Outlook and IE. I have uninstalled the rollup and all apps are functioning
properly. Any help that you can provide will be much appreciated. Thanks.

The following errors are logged in the application log on the server:

******************************************
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1001

Description:
Fault bucket 207191903.
Data:
*************************************************

Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Description:
Faulting application outlook.exe, version 10.0.2627.1, faulting module
speedscreenapi.dll, version 2.3.1467.1, fault address 0x00003056.
*************************************************

Event Type: Error
Event Source: Microsoft Internet Explorer
Event Category: None
Event ID: 1000

Description:
The description for Event ID ( 1000 ) in Source ( Microsoft Internet
Explorer ) cannot be found. The local computer may not have the necessary
registry information or message DLL files to display messages from a remote
computer. The following information is part of the event: iexplore.exe,
6.0.2800.1106, speedscreenapi.dll, 2.3.1467.1, 0000400d.
*************************************************

http://redmondmag.com/news/article.a...torialsID=6778

Tom

"Ern" <> wrote in message
news:CE3F4B42-D09D-497E-BFAD-...
|I installed Update Rollup 1 for Windows 2000 SP4 on my Metaframe XP server.
| After the reboot, when users log into Citrix and attempt to launch either
| Outlook or Internet Explorer they receive a message that the application
has
| encountered a problem and needs to close. I tried rebooting the server
| again, but this didn't help. I uninstalled the Update Rollup 1 for
Windows
| 2000 SP4 and rebooted, the users were able to access both Outlook and IE
| through Citrix without any problems.
|
| I tried reinstalling the rollup to confirm that I was the actual cause of
| the problem. After the reboot, the users experienced the same problem
with
| Outlook and IE. I have uninstalled the rollup and all apps are
functioning
| properly. Any help that you can provide will be much appreciated.
Thanks.
|
| The following errors are logged in the application log on the server:
|
| ******************************************
| Event Type: Error
| Event Source: Microsoft Office 10
| Event Category: None
| Event ID: 1001
|
| Description:
| Fault bucket 207191903.
| Data:
| *************************************************
|
| Event Type: Error
| Event Source: Microsoft Office 10
| Event Category: None
| Event ID: 1000
| Description:
| Faulting application outlook.exe, version 10.0.2627.1, faulting module
| speedscreenapi.dll, version 2.3.1467.1, fault address 0x00003056.
| *************************************************
|
| Event Type: Error
| Event Source: Microsoft Internet Explorer
| Event Category: None
| Event ID: 1000
|
| Description:
| The description for Event ID ( 1000 ) in Source ( Microsoft Internet
| Explorer ) cannot be found. The local computer may not have the necessary
| registry information or message DLL files to display messages from a
remote
| computer. The following information is part of the event: iexplore.exe,
| 6.0.2800.1106, speedscreenapi.dll, 2.3.1467.1, 0000400d.
| *************************************************
|

I have seen that atricle but this does not appear to be the same issue.

"Tom Pepper Willett" wrote:

> http://redmondmag.com/news/article.a...torialsID=6778
>
> Tom
>
> "Ern" <> wrote in message
> news:CE3F4B42-D09D-497E-BFAD-...
> |I installed Update Rollup 1 for Windows 2000 SP4 on my Metaframe XP server.
> | After the reboot, when users log into Citrix and attempt to launch either
> | Outlook or Internet Explorer they receive a message that the application
> has
> | encountered a problem and needs to close. I tried rebooting the server
> | again, but this didn't help. I uninstalled the Update Rollup 1 for
> Windows
> | 2000 SP4 and rebooted, the users were able to access both Outlook and IE
> | through Citrix without any problems.
> |
> | I tried reinstalling the rollup to confirm that I was the actual cause of
> | the problem. After the reboot, the users experienced the same problem
> with
> | Outlook and IE. I have uninstalled the rollup and all apps are
> functioning
> | properly. Any help that you can provide will be much appreciated.
> Thanks.
> |
> | The following errors are logged in the application log on the server:
> |
> | ******************************************
> | Event Type: Error
> | Event Source: Microsoft Office 10
> | Event Category: None
> | Event ID: 1001
> |
> | Description:
> | Fault bucket 207191903.
> | Data:
> | *************************************************
> |
> | Event Type: Error
> | Event Source: Microsoft Office 10
> | Event Category: None
> | Event ID: 1000
> | Description:
> | Faulting application outlook.exe, version 10.0.2627.1, faulting module
> | speedscreenapi.dll, version 2.3.1467.1, fault address 0x00003056.
> | *************************************************
> |
> | Event Type: Error
> | Event Source: Microsoft Internet Explorer
> | Event Category: None
> | Event ID: 1000
> |
> | Description:
> | The description for Event ID ( 1000 ) in Source ( Microsoft Internet
> | Explorer ) cannot be found. The local computer may not have the necessary
> | registry information or message DLL files to display messages from a
> remote
> | computer. The following information is part of the event: iexplore.exe,
> | 6.0.2800.1106, speedscreenapi.dll, 2.3.1467.1, 0000400d.
> | *************************************************
> |
>
>
>

"Ern" <> wrote in message
news:CE3F4B42-D09D-497E-BFAD-
....
> Faulting application outlook.exe, version 10.0.2627.1, faulting module
> speedscreenapi.dll, version 2.3.1467.1, fault address 0x00003056.

Whose module is speedscreenapi.dll? Not Outlook.exe 's?
or Internet Explorer's

Is it a BHO? Then try using BHODemon (freeware from DefinitiveSolutions)
to disable it. If client OS is XPsp2 use its Manage Addons tool
(in IE: Alt-T,A)

If you don't want to do any diagnosis there is a dodgy looking "fix"
(registry hack) being promoted on various user forums.

http://67.19.129.36/forums/viewtopic...6f61f7e7efe668

(MSN search for
speedscreenapi
- first hit
)


HTH

Robert Aldwinckle
---


>I installed Update Rollup 1 for Windows 2000 SP4 on my Metaframe XP server.
> After the reboot, when users log into Citrix and attempt to launch either
> Outlook or Internet Explorer they receive a message that the application has
> encountered a problem and needs to close. I tried rebooting the server
> again, but this didn't help. I uninstalled the Update Rollup 1 for Windows
> 2000 SP4 and rebooted, the users were able to access both Outlook and IE
> through Citrix without any problems.
>
> I tried reinstalling the rollup to confirm that I was the actual cause of
> the problem. After the reboot, the users experienced the same problem with
> Outlook and IE. I have uninstalled the rollup and all apps are functioning
> properly. Any help that you can provide will be much appreciated. Thanks.
>
> The following errors are logged in the application log on the server:
>
> ******************************************
> Event Type: Error
> Event Source: Microsoft Office 10
> Event Category: None
> Event ID: 1001
>
> Description:
> Fault bucket 207191903.
> Data:
> *************************************************
>
> Event Type: Error
> Event Source: Microsoft Office 10
> Event Category: None
> Event ID: 1000
> Description:
> Faulting application outlook.exe, version 10.0.2627.1, faulting module
> speedscreenapi.dll, version 2.3.1467.1, fault address 0x00003056.
> *************************************************
>
> Event Type: Error
> Event Source: Microsoft Internet Explorer
> Event Category: None
> Event ID: 1000
>
> Description:
> The description for Event ID ( 1000 ) in Source ( Microsoft Internet
> Explorer ) cannot be found. The local computer may not have the necessary
> registry information or message DLL files to display messages from a remote
> computer. The following information is part of the event: iexplore.exe,
> 6.0.2800.1106, speedscreenapi.dll, 2.3.1467.1, 0000400d.
> *************************************************
>