Code 8000FFFF

I have just started receiving this error code. Am running Vista Home
Premium. I have tried this page
http://blogs.technet.com/kailash/arc...-8000ffff.aspx
but it did not help. Does anyone have advice as to how to get the update to
work again? I am at my wits end and have spent countless unproductive hours
trying to rectify this situation.

Thanks much.
Maryse

maryse wrote:
:: I have just started receiving this error code. Am running Vista Home
:: Premium. I have tried this page
::
http://blogs.technet.com/kailash/arc...-8000ffff.aspx
:: but it did not help. Does anyone have advice as to how to get the
:: update to work again? I am at my wits end and have spent countless
:: unproductive hours trying to rectify this situation.
::
:: Thanks much.
:: Maryse



Two possibilities : A Third party program is affecting the WU Service
(anti-spwyare programs, Internet/web accelerators, Firewall/Anti-Virus
programs) or the downloaded file is corrupt.

Also see:

You receive error code 8000FFFF when you click "Check for Updates" in the
Windows Update Control Panel item on a Windows Vista-based computer
http://support.microsoft.com/kb/946414

Perhaps you could rename the SoftwareDistribution folder to whatever you
like. This will take care of any corrupted downloaded files.

How to rename the SoftwareDistribution folder in Vista -
1. Stop the Windows Update service (make sure you are logged on as an
Administrator)

Start button || Control Panel ||System and Maintenance ||Administrative
Tools
Double-click Services
(Provide the Administrator password or confirmation if prompted to do so.)
Right-click the Windows Update service and click Stop.

2. Click Start, type %windir% in the Start Search box, and then press ENTER.

Locate and rename the SoftwareDistribution folder.

3. Start the Windows Update service

Start button || Control Panel ||System and Maintenance ||Administrative
Tools
Double-click Services
(Provide the Administrator password or confirmation if prompted to do so.)
Right-click the Windows Update service and click Start.

This procedure will erase your history on the Windows Update Site. Not
important.
--

TaurArian [MVP] 2005-2010 - Update Services
http://taurarian.mvps.org
======================================
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights.

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


maryse wrote:
> I have just started receiving this error code. Am running Vista Home
> Premium. I have tried this page
> http://blogs.technet.com/kailash/arc...-8000ffff.aspx
> but it did not help. Does anyone have advice as to how to get the update
> to
> work again? I am at my wits end and have spent countless unproductive
> hours
> trying to rectify this situation.

Thanks but I have been very diligent about keeping my machine up to date with
windows updates and have had (since day one) an antivirus subscription that I
have never let lapse.

I did, however, download, install and run MRST you listed below and it said
there were no infections. I will try some of your other suggestions. I do
not want to format and reinstall Vista as I am scared of the amount of work
that will entail both before and after a reinstall.

Maryse

"PA Bear [MS MVP]" wrote:

> There is a very good chance that you are seeing the effects of a hijackware
> infection!
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
> (only!) in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Chances are you will need to seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://www.spywarewarrior.com/viewforum.php?f=5,
> http://www.dslreports.com/forum/cleanup,
> http://www.bluetack.co.uk/forums/index.php,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>
>
> maryse wrote:
> > I have just started receiving this error code. Am running Vista Home
> > Premium. I have tried this page
> > http://blogs.technet.com/kailash/arc...-8000ffff.aspx
> > but it did not help. Does anyone have advice as to how to get the update
> > to
> > work again? I am at my wits end and have spent countless unproductive
> > hours
> > trying to rectify this situation.
>
>

Remember that I said there's a chance that the problem's being caused by
hijackware, not that it IS being caused by hijackware.

1. Please state your full Windows version (e.g., Vista SP1; Vista x64 SP2).

2a. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

2b. Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?

3. Have you seen my colleague TaurArian's reply? Repost:

===================
Two possibilities : A Third party program is affecting the WU Service
(anti-spwyare programs, Internet/web accelerators, Firewall/Anti-Virus
programs) or the downloaded file is corrupt.

Also see:

You receive error code 8000FFFF when you click "Check for Updates" in the
Windows Update Control Panel item on a Windows Vista-based computer
http://support.microsoft.com/kb/946414

Perhaps you could rename the SoftwareDistribution folder to whatever you
like. This will take care of any corrupted downloaded files.

How to rename the SoftwareDistribution folder in Vista -
1. Stop the Windows Update service (make sure you are logged on as an
Administrator)

Start button || Control Panel ||System and Maintenance ||Administrative
Tools
Double-click Services
(Provide the Administrator password or confirmation if prompted to do so.)
Right-click the Windows Update service and click Stop.

2. Click Start, type %windir% in the Start Search box, and then press ENTER.

Locate and rename the SoftwareDistribution folder.

3. Start the Windows Update service

Start button || Control Panel ||System and Maintenance ||Administrative
Tools
Double-click Services
(Provide the Administrator password or confirmation if prompted to do so.)
Right-click the Windows Update service and click Start.

This procedure will erase your history on the Windows Update Site. Not
important.
=======================
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


maryse wrote:
> Thanks but I have been very diligent about keeping my machine up to date
> with windows updates and have had (since day one) an antivirus
> subscription
> that I have never let lapse.
>
> I did, however, download, install and run MRST you listed below and it
> said
> there were no infections. I will try some of your other suggestions. I
> do
> not want to format and reinstall Vista as I am scared of the amount of
> work
> that will entail both before and after a reinstall.
>
> Maryse
>
> "PA Bear [MS MVP]" wrote:
>
>> There is a very good chance that you are seeing the effects of a
>> hijackware
>> infection!
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
>> scan
>> (only!) in Safe Mode with Networking, if need be:
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Chances are you will need to seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://www.spywarewarrior.com/viewforum.php?f=5,
>> http://www.dslreports.com/forum/cleanup,
>> http://www.bluetack.co.uk/forums/index.php,
>> http://aumha.net/viewforum.php?f=30 or other appropriate forums as
>> well.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>
>> maryse wrote:
>>> I have just started receiving this error code. Am running Vista Home
>>> Premium. I have tried this page
>>> http://blogs.technet.com/kailash/arc...-8000ffff.aspx
>>> but it did not help. Does anyone have advice as to how to get the
>>> update
>>> to
>>> work again? I am at my wits end and have spent countless unproductive
>>> hours
>>> trying to rectify this situation.

Hi. Thanks for the post. I tried what you said but windows update failed to
work again. I had already tried that ms post KB946414 but I don't have the
keys that need to be deleted in HKLM.

I uninstalled my antivirus so that I could see if that was the issue but I
still can't update.

I appreciate your help but I find it quite unbelievable that there isn't a
legitimate fix issued by microsoft on this issue. If my download agent is
corrupt, then why isn't there a place on ms support that I can run a new
program to get rid of the corrupt file? I am not tech savvy enough to
reinstall the operating system without probably losing a great deal of work
(2 years) that I have saved on my computer.

Sorry to vent but am very unhappy and now considering buying a mac next time.

Maryse

"TaurArian" wrote:

> maryse wrote:
> :: I have just started receiving this error code. Am running Vista Home
> :: Premium. I have tried this page
> ::
> http://blogs.technet.com/kailash/arc...-8000ffff.aspx
> :: but it did not help. Does anyone have advice as to how to get the
> :: update to work again? I am at my wits end and have spent countless
> :: unproductive hours trying to rectify this situation.
> ::
> :: Thanks much.
> :: Maryse
>
>
>
> Two possibilities : A Third party program is affecting the WU Service
> (anti-spwyare programs, Internet/web accelerators, Firewall/Anti-Virus
> programs) or the downloaded file is corrupt.
>
> Also see:
>
> You receive error code 8000FFFF when you click "Check for Updates" in the
> Windows Update Control Panel item on a Windows Vista-based computer
> http://support.microsoft.com/kb/946414
>
> Perhaps you could rename the SoftwareDistribution folder to whatever you
> like. This will take care of any corrupted downloaded files.
>
> How to rename the SoftwareDistribution folder in Vista -
> 1. Stop the Windows Update service (make sure you are logged on as an
> Administrator)
>
> Start button || Control Panel ||System and Maintenance ||Administrative
> Tools
> Double-click Services
> (Provide the Administrator password or confirmation if prompted to do so.)
> Right-click the Windows Update service and click Stop.
>
> 2. Click Start, type %windir% in the Start Search box, and then press ENTER.
>
> Locate and rename the SoftwareDistribution folder.
>
> 3. Start the Windows Update service
>
> Start button || Control Panel ||System and Maintenance ||Administrative
> Tools
> Double-click Services
> (Provide the Administrator password or confirmation if prompted to do so.)
> Right-click the Windows Update service and click Start.
>
> This procedure will erase your history on the Windows Update Site. Not
> important.
> --
>
> TaurArian [MVP] 2005-2010 - Update Services
> http://taurarian.mvps.org
> ======================================
> Disclaimer: The information has been posted "as is" with no warranties
> or guarantees and doesn't give any rights.
>
>
>
>
>
>
>

Thanks for the reply. I am running Vista Home Premium 32bit SP2. I am
running Norton Internet Security. Am using the Norton firewall, Windows
firewall is turned off. My subscription is current. I was running Ad Aware
for over one year but when I started getting this problem I uninstalled it
thinking there might be a conflict. I also uninstalled and reinstalled
Norton to see if there was a conflict there as well but nothing seemed to
work as the update process still doesn't function.

When I purchased this dell, it came with Norton, not McAfee so there was no
conflict there.

I did see your colleague's post and followed the steps they outlined but
still no update capabilities.

Thanks,
Maryse

"PA Bear [MS MVP]" wrote:

> Remember that I said there's a chance that the problem's being caused by
> hijackware, not that it IS being caused by hijackware.
>
> 1. Please state your full Windows version (e.g., Vista SP1; Vista x64 SP2).
>
> 2a. What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> 2b. Has a(another) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> 3. Have you seen my colleague TaurArian's reply? Repost:
>
> ===================
> Two possibilities : A Third party program is affecting the WU Service
> (anti-spwyare programs, Internet/web accelerators, Firewall/Anti-Virus
> programs) or the downloaded file is corrupt.
>
> Also see:
>
> You receive error code 8000FFFF when you click "Check for Updates" in the
> Windows Update Control Panel item on a Windows Vista-based computer
> http://support.microsoft.com/kb/946414
>
> Perhaps you could rename the SoftwareDistribution folder to whatever you
> like. This will take care of any corrupted downloaded files.
>
> How to rename the SoftwareDistribution folder in Vista -
> 1. Stop the Windows Update service (make sure you are logged on as an
> Administrator)
>
> Start button || Control Panel ||System and Maintenance ||Administrative
> Tools
> Double-click Services
> (Provide the Administrator password or confirmation if prompted to do so.)
> Right-click the Windows Update service and click Stop.
>
> 2. Click Start, type %windir% in the Start Search box, and then press ENTER.
>
> Locate and rename the SoftwareDistribution folder.
>
> 3. Start the Windows Update service
>
> Start button || Control Panel ||System and Maintenance ||Administrative
> Tools
> Double-click Services
> (Provide the Administrator password or confirmation if prompted to do so.)
> Right-click the Windows Update service and click Start.
>
> This procedure will erase your history on the Windows Update Site. Not
> important.
> =======================
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> maryse wrote:
> > Thanks but I have been very diligent about keeping my machine up to date
> > with windows updates and have had (since day one) an antivirus
> > subscription
> > that I have never let lapse.
> >
> > I did, however, download, install and run MRST you listed below and it
> > said
> > there were no infections. I will try some of your other suggestions. I
> > do
> > not want to format and reinstall Vista as I am scared of the amount of
> > work
> > that will entail both before and after a reinstall.
> >
> > Maryse
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> There is a very good chance that you are seeing the effects of a
> >> hijackware
> >> infection!
> >>
> >> NB: If you had no anti-virus application installed or the subscription
> >> had
> >> expired *when the machine first got infected* and/or your subscription
> >> has
> >> since expired and/or the machine's not been kept fully-patched at Windows
> >> Update, don't waste your time with any of the below: Format & reinstall
> >> Windows. A Repair Install will NOT help!
> >>
> >> 1. See if you can download/run the MSRT manually:
> >> http://www.microsoft.com/security/ma...e/default.mspx
> >>
> >> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> >> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> >> machine and rename it to SCAN.EXE before running it.
> >>
> >> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
> >> scan
> >> (only!) in Safe Mode with Networking, if need be:
> >> http://onecare.live.com/site/en-us/center/howsafe.htm
> >>
> >> 3. Run a /thorough/ check for hijackware, including posting the requested
> >> logs in an appropriate forum, not here.
> >>
> >> Checking for/Help with Hijackware
> >> http://aumha.net/viewtopic.php?f=30&t=4075
> >> http://mvps.org/winhelp2002/unwanted.htm
> >> http://inetexplorer.mvps.org/data/prevention.htm
> >> http://inetexplorer.mvps.org/tshoot.html
> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> http://www.elephantboycomputers.com/...moving_Malware
> >>
> >> **Chances are you will need to seek expert assistance in
> >> http://spywarehammer.com/simplemachi...php?board=10.0,
> >> http://www.spywarewarrior.com/viewforum.php?f=5,
> >> http://www.dslreports.com/forum/cleanup,
> >> http://www.bluetack.co.uk/forums/index.php,
> >> http://aumha.net/viewforum.php?f=30 or other appropriate forums as
> >> well.**
> >>
> >> If these procedures look too complex - and there is no shame in admitting
> >> this isn't your cup of tea - take the machine to a local, reputable and
> >> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >>
> >> maryse wrote:
> >>> I have just started receiving this error code. Am running Vista Home
> >>> Premium. I have tried this page
> >>> http://blogs.technet.com/kailash/arc...-8000ffff.aspx
> >>> but it did not help. Does anyone have advice as to how to get the
> >>> update
> >>> to
> >>> work again? I am at my wits end and have spent countless unproductive
> >>> hours
> >>> trying to rectify this situation.
>
>

> ...I also uninstalled and reinstalled
> Norton to see if there was a conflict there as well but nothing seemed to
> work as the update process still doesn't function.
>
> When I purchased this dell, it came with Norton...

Ugh! Did you ever download/run the Norton Removal Tool?


maryse wrote:
> Thanks for the reply. I am running Vista Home Premium 32bit SP2. I am
> running Norton Internet Security. Am using the Norton firewall, Windows
> firewall is turned off. My subscription is current. I was running Ad
> Aware
> for over one year but when I started getting this problem I uninstalled it
> thinking there might be a conflict. I also uninstalled and reinstalled
> Norton to see if there was a conflict there as well but nothing seemed to
> work as the update process still doesn't function.
>
> When I purchased this dell, it came with Norton, not McAfee so there was
> no
> conflict there.
>
> I did see your colleague's post and followed the steps they outlined but
> still no update capabilities.
>
> Thanks,
> Maryse
>
> "PA Bear [MS MVP]" wrote:
>
>> Remember that I said there's a chance that the problem's being caused by
>> hijackware, not that it IS being caused by hijackware.
>>
>> 1. Please state your full Windows version (e.g., Vista SP1; Vista x64
>> SP2).
>>
>> 2a. What anti-virus application or security suite is installed and is
>> your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> 2b. Has a(another) Norton or McAfee application ever been installed on
>> this
>> machine (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>> 3. Have you seen my colleague TaurArian's reply? Repost:
>>
>> ===================
>> Two possibilities : A Third party program is affecting the WU Service
>> (anti-spwyare programs, Internet/web accelerators, Firewall/Anti-Virus
>> programs) or the downloaded file is corrupt.
>>
>> Also see:
>>
>> You receive error code 8000FFFF when you click "Check for Updates" in the
>> Windows Update Control Panel item on a Windows Vista-based computer
>> http://support.microsoft.com/kb/946414
>>
>> Perhaps you could rename the SoftwareDistribution folder to whatever you
>> like. This will take care of any corrupted downloaded files.
>>
>> How to rename the SoftwareDistribution folder in Vista -
>> 1. Stop the Windows Update service (make sure you are logged on as an
>> Administrator)
>>
>> Start button || Control Panel ||System and Maintenance ||Administrative
>> Tools
>> Double-click Services
>> (Provide the Administrator password or confirmation if prompted to do
>> so.)
>> Right-click the Windows Update service and click Stop.
>>
>> 2. Click Start, type %windir% in the Start Search box, and then press
>> ENTER.
>>
>> Locate and rename the SoftwareDistribution folder.
>>
>> 3. Start the Windows Update service
>>
>> Start button || Control Panel ||System and Maintenance ||Administrative
>> Tools
>> Double-click Services
>> (Provide the Administrator password or confirmation if prompted to do
>> so.)
>> Right-click the Windows Update service and click Start.
>>
>> This procedure will erase your history on the Windows Update Site. Not
>> important.
>> =======================
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> maryse wrote:
>>> Thanks but I have been very diligent about keeping my machine up to date
>>> with windows updates and have had (since day one) an antivirus
>>> subscription
>>> that I have never let lapse.
>>>
>>> I did, however, download, install and run MRST you listed below and it
>>> said
>>> there were no infections. I will try some of your other suggestions. I
>>> do
>>> not want to format and reinstall Vista as I am scared of the amount of
>>> work
>>> that will entail both before and after a reinstall.
>>>
>>> Maryse
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> There is a very good chance that you are seeing the effects of a
>>>> hijackware
>>>> infection!
>>>>
>>>> NB: If you had no anti-virus application installed or the subscription
>>>> had
>>>> expired *when the machine first got infected* and/or your subscription
>>>> has
>>>> since expired and/or the machine's not been kept fully-patched at
>>>> Windows
>>>> Update, don't waste your time with any of the below: Format & reinstall
>>>> Windows. A Repair Install will NOT help!
>>>>
>>>> 1. See if you can download/run the MSRT manually:
>>>> http://www.microsoft.com/security/ma...e/default.mspx
>>>>
>>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
>>>> the
>>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>>> machine and rename it to SCAN.EXE before running it.
>>>>
>>>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
>>>> scan
>>>> (only!) in Safe Mode with Networking, if need be:
>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>
>>>> 3. Run a /thorough/ check for hijackware, including posting the
>>>> requested
>>>> logs in an appropriate forum, not here.
>>>>
>>>> Checking for/Help with Hijackware
>>>> http://aumha.net/viewtopic.php?f=30&t=4075
>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>> http://inetexplorer.mvps.org/tshoot.html
>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>> http://www.elephantboycomputers.com/...moving_Malware
>>>>
>>>> **Chances are you will need to seek expert assistance in
>>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>>> http://www.dslreports.com/forum/cleanup,
>>>> http://www.bluetack.co.uk/forums/index.php,
>>>> http://aumha.net/viewforum.php?f=30 or other appropriate forums as
>>>> well.**
>>>>
>>>> If these procedures look too complex - and there is no shame in
>>>> admitting
>>>> this isn't your cup of tea - take the machine to a local, reputable and
>>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>>>
>>>> maryse wrote:
>>>>> I have just started receiving this error code. Am running Vista Home
>>>>> Premium. I have tried this page
>>>>> http://blogs.technet.com/kailash/arc...-8000ffff.aspx
>>>>> but it did not help. Does anyone have advice as to how to get the
>>>>> update
>>>>> to
>>>>> work again? I am at my wits end and have spent countless unproductive
>>>>> hours
>>>>> trying to rectify this situation.

"Ugh! Did you ever download/run the Norton Removal Tool?"

What exactly does that mean???? If you had some meaningful information to
give me and others then you should have done so -- no one needs your sarcasm
or condescension. You need to reread the rules of conduct below.

Microsoft MVPs: Microsoft MVPs (Most Valuable Professionals) volunteer
technical answers and expertise in many Microsoft Community Web sites.
Microsoft MVPs come from a wide range of backgrounds and professions. All
share a willingness to give their time, expertise, and advice to enhance the
technical skills of others. MVPs are not Microsoft employees and Microsoft
has no expectations of MVPs beyond the expectations of COURTESY,
PROFESSIONALISM and adherence to the Community rules that we ask of all
Microsoft community members. For more information on the MVP program and how
you can become an MVP, see http://mvp.support.microsoft.com/.

Rules of conduct




"PA Bear [MS MVP]" wrote:

> > ...I also uninstalled and reinstalled
> > Norton to see if there was a conflict there as well but nothing seemed to
> > work as the update process still doesn't function.
> >
> > When I purchased this dell, it came with Norton...
>
> Ugh! Did you ever download/run the Norton Removal Tool?
>
>
> maryse wrote:
> > Thanks for the reply. I am running Vista Home Premium 32bit SP2. I am
> > running Norton Internet Security. Am using the Norton firewall, Windows
> > firewall is turned off. My subscription is current. I was running Ad
> > Aware
> > for over one year but when I started getting this problem I uninstalled it
> > thinking there might be a conflict. I also uninstalled and reinstalled
> > Norton to see if there was a conflict there as well but nothing seemed to
> > work as the update process still doesn't function.
> >
> > When I purchased this dell, it came with Norton, not McAfee so there was
> > no
> > conflict there.
> >
> > I did see your colleague's post and followed the steps they outlined but
> > still no update capabilities.
> >
> > Thanks,
> > Maryse
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Remember that I said there's a chance that the problem's being caused by
> >> hijackware, not that it IS being caused by hijackware.
> >>
> >> 1. Please state your full Windows version (e.g., Vista SP1; Vista x64
> >> SP2).
> >>
> >> 2a. What anti-virus application or security suite is installed and is
> >> your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> 2b. Has a(another) Norton or McAfee application ever been installed on
> >> this
> >> machine (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it)?
> >>
> >> 3. Have you seen my colleague TaurArian's reply? Repost:
> >>
> >> ===================
> >> Two possibilities : A Third party program is affecting the WU Service
> >> (anti-spwyare programs, Internet/web accelerators, Firewall/Anti-Virus
> >> programs) or the downloaded file is corrupt.
> >>
> >> Also see:
> >>
> >> You receive error code 8000FFFF when you click "Check for Updates" in the
> >> Windows Update Control Panel item on a Windows Vista-based computer
> >> http://support.microsoft.com/kb/946414
> >>
> >> Perhaps you could rename the SoftwareDistribution folder to whatever you
> >> like. This will take care of any corrupted downloaded files.
> >>
> >> How to rename the SoftwareDistribution folder in Vista -
> >> 1. Stop the Windows Update service (make sure you are logged on as an
> >> Administrator)
> >>
> >> Start button || Control Panel ||System and Maintenance ||Administrative
> >> Tools
> >> Double-click Services
> >> (Provide the Administrator password or confirmation if prompted to do
> >> so.)
> >> Right-click the Windows Update service and click Stop.
> >>
> >> 2. Click Start, type %windir% in the Start Search box, and then press
> >> ENTER.
> >>
> >> Locate and rename the SoftwareDistribution folder.
> >>
> >> 3. Start the Windows Update service
> >>
> >> Start button || Control Panel ||System and Maintenance ||Administrative
> >> Tools
> >> Double-click Services
> >> (Provide the Administrator password or confirmation if prompted to do
> >> so.)
> >> Right-click the Windows Update service and click Start.
> >>
> >> This procedure will erase your history on the Windows Update Site. Not
> >> important.
> >> =======================
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >> www.banthecheck.com
> >>
> >>
> >> maryse wrote:
> >>> Thanks but I have been very diligent about keeping my machine up to date
> >>> with windows updates and have had (since day one) an antivirus
> >>> subscription
> >>> that I have never let lapse.
> >>>
> >>> I did, however, download, install and run MRST you listed below and it
> >>> said
> >>> there were no infections. I will try some of your other suggestions. I
> >>> do
> >>> not want to format and reinstall Vista as I am scared of the amount of
> >>> work
> >>> that will entail both before and after a reinstall.
> >>>
> >>> Maryse
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> There is a very good chance that you are seeing the effects of a
> >>>> hijackware
> >>>> infection!
> >>>>
> >>>> NB: If you had no anti-virus application installed or the subscription
> >>>> had
> >>>> expired *when the machine first got infected* and/or your subscription
> >>>> has
> >>>> since expired and/or the machine's not been kept fully-patched at
> >>>> Windows
> >>>> Update, don't waste your time with any of the below: Format & reinstall
> >>>> Windows. A Repair Install will NOT help!
> >>>>
> >>>> 1. See if you can download/run the MSRT manually:
> >>>> http://www.microsoft.com/security/ma...e/default.mspx
> >>>>
> >>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
> >>>> the
> >>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> >>>> machine and rename it to SCAN.EXE before running it.
> >>>>
> >>>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
> >>>> scan
> >>>> (only!) in Safe Mode with Networking, if need be:
> >>>> http://onecare.live.com/site/en-us/center/howsafe.htm
> >>>>
> >>>> 3. Run a /thorough/ check for hijackware, including posting the
> >>>> requested
> >>>> logs in an appropriate forum, not here.
> >>>>
> >>>> Checking for/Help with Hijackware
> >>>> http://aumha.net/viewtopic.php?f=30&t=4075
> >>>> http://mvps.org/winhelp2002/unwanted.htm
> >>>> http://inetexplorer.mvps.org/data/prevention.htm
> >>>> http://inetexplorer.mvps.org/tshoot.html
> >>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >>>> http://www.elephantboycomputers.com/...moving_Malware
> >>>>
> >>>> **Chances are you will need to seek expert assistance in
> >>>> http://spywarehammer.com/simplemachi...php?board=10.0,
> >>>> http://www.spywarewarrior.com/viewforum.php?f=5,
> >>>> http://www.dslreports.com/forum/cleanup,
> >>>> http://www.bluetack.co.uk/forums/index.php,
> >>>> http://aumha.net/viewforum.php?f=30 or other appropriate forums as
> >>>> well.**
> >>>>
> >>>> If these procedures look too complex - and there is no shame in
> >>>> admitting
> >>>> this isn't your cup of tea - take the machine to a local, reputable and
> >>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >>>>
> >>>> maryse wrote:
> >>>>> I have just started receiving this error code. Am running Vista Home
> >>>>> Premium. I have tried this page
> >>>>> http://blogs.technet.com/kailash/arc...-8000ffff.aspx
> >>>>> but it did not help. Does anyone have advice as to how to get the
> >>>>> update
> >>>>> to
> >>>>> work again? I am at my wits end and have spent countless unproductive
> >>>>> hours
> >>>>> trying to rectify this situation.
>
>

My sarcasm was aimed at Norton, not you. No condescension involved. Moving
on, /have/ you ever downloaded/run the Norton Removal Tool? Norton (and
McAfee) applications are notorious for not upgrading or uninstalling
cleanly.

On second thought, perhaps you'd best contact Symantec Support about this.

Have a wonderful day.
--
~PA Bear, a /volunteer/
www.banthecheck.com


maryse wrote:
> ...What exactly does that mean? If you had some meaningful information to
> give me and others then you should have done so -- no one needs your
> sarcasm
> or condescension. You need to reread the rules of conduct below...
>
> "PA Bear [MS MVP]" wrote:
>
>>> ...I also uninstalled and reinstalled
>>> Norton to see if there was a conflict there as well but nothing seemed
>>> to
>>> work as the update process still doesn't function.
>>>
>>> When I purchased this dell, it came with Norton...
>>
>> Ugh! Did you ever download/run the Norton Removal Tool?
>>
>>
>> maryse wrote:
>>> Thanks for the reply. I am running Vista Home Premium 32bit SP2. I am
>>> running Norton Internet Security. Am using the Norton firewall, Windows
>>> firewall is turned off. My subscription is current. I was running Ad
>>> Aware
>>> for over one year but when I started getting this problem I uninstalled
>>> it
>>> thinking there might be a conflict. I also uninstalled and reinstalled
>>> Norton to see if there was a conflict there as well but nothing seemed
>>> to
>>> work as the update process still doesn't function.
>>>
>>> When I purchased this dell, it came with Norton, not McAfee so there was
>>> no
>>> conflict there.
>>>
>>> I did see your colleague's post and followed the steps they outlined but
>>> still no update capabilities.
>>>
>>> Thanks,
>>> Maryse
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Remember that I said there's a chance that the problem's being caused
>>>> by
>>>> hijackware, not that it IS being caused by hijackware.
>>>>
>>>> 1. Please state your full Windows version (e.g., Vista SP1; Vista x64
>>>> SP2).
>>>>
>>>> 2a. What anti-virus application or security suite is installed and is
>>>> your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)?
>>>>
>>>> 2b. Has a(another) Norton or McAfee application ever been installed on
>>>> this
>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>> bought
>>>> it)?
>>>>
>>>> 3. Have you seen my colleague TaurArian's reply? Repost:
>>>>
>>>> ===================
>>>> Two possibilities : A Third party program is affecting the WU Service
>>>> (anti-spwyare programs, Internet/web accelerators, Firewall/Anti-Virus
>>>> programs) or the downloaded file is corrupt.
>>>>
>>>> Also see:
>>>>
>>>> You receive error code 8000FFFF when you click "Check for Updates" in
>>>> the
>>>> Windows Update Control Panel item on a Windows Vista-based computer
>>>> http://support.microsoft.com/kb/946414
>>>>
>>>> Perhaps you could rename the SoftwareDistribution folder to whatever
>>>> you
>>>> like. This will take care of any corrupted downloaded files.
>>>>
>>>> How to rename the SoftwareDistribution folder in Vista -
>>>> 1. Stop the Windows Update service (make sure you are logged on as an
>>>> Administrator)
>>>>
>>>> Start button || Control Panel ||System and Maintenance ||Administrative
>>>> Tools
>>>> Double-click Services
>>>> (Provide the Administrator password or confirmation if prompted to do
>>>> so.)
>>>> Right-click the Windows Update service and click Stop.
>>>>
>>>> 2. Click Start, type %windir% in the Start Search box, and then press
>>>> ENTER.
>>>>
>>>> Locate and rename the SoftwareDistribution folder.
>>>>
>>>> 3. Start the Windows Update service
>>>>
>>>> Start button || Control Panel ||System and Maintenance ||Administrative
>>>> Tools
>>>> Double-click Services
>>>> (Provide the Administrator password or confirmation if prompted to do
>>>> so.)
>>>> Right-click the Windows Update service and click Start.
>>>>
>>>> This procedure will erase your history on the Windows Update Site. Not
>>>> important.
>>>> =======================
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>> www.banthecheck.com
>>>>
>>>>
>>>> maryse wrote:
>>>>> Thanks but I have been very diligent about keeping my machine up to
>>>>> date
>>>>> with windows updates and have had (since day one) an antivirus
>>>>> subscription
>>>>> that I have never let lapse.
>>>>>
>>>>> I did, however, download, install and run MRST you listed below and it
>>>>> said
>>>>> there were no infections. I will try some of your other suggestions.
>>>>> I
>>>>> do
>>>>> not want to format and reinstall Vista as I am scared of the amount of
>>>>> work
>>>>> that will entail both before and after a reinstall.
>>>>>
>>>>> Maryse
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> There is a very good chance that you are seeing the effects of a
>>>>>> hijackware
>>>>>> infection!
>>>>>>
>>>>>> NB: If you had no anti-virus application installed or the
>>>>>> subscription
>>>>>> had
>>>>>> expired *when the machine first got infected* and/or your
>>>>>> subscription
>>>>>> has
>>>>>> since expired and/or the machine's not been kept fully-patched at
>>>>>> Windows
>>>>>> Update, don't waste your time with any of the below: Format &
>>>>>> reinstall
>>>>>> Windows. A Repair Install will NOT help!
>>>>>>
>>>>>> 1. See if you can download/run the MSRT manually:
>>>>>> http://www.microsoft.com/security/ma...e/default.mspx
>>>>>>
>>>>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
>>>>>> the
>>>>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>>>>>> machine and rename it to SCAN.EXE before running it.
>>>>>>
>>>>>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's
>>>>>> 'Protection'
>>>>>> scan
>>>>>> (only!) in Safe Mode with Networking, if need be:
>>>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>>>
>>>>>> 3. Run a /thorough/ check for hijackware, including posting the
>>>>>> requested
>>>>>> logs in an appropriate forum, not here.
>>>>>>
>>>>>> Checking for/Help with Hijackware
>>>>>> http://aumha.net/viewtopic.php?f=30&t=4075
>>>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>>>> http://inetexplorer.mvps.org/tshoot.html
>>>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>>>> http://www.elephantboycomputers.com/...moving_Malware
>>>>>>
>>>>>> **Chances are you will need to seek expert assistance in
>>>>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>>>>> http://www.spywarewarrior.com/viewforum.php?f=5,
>>>>>> http://www.dslreports.com/forum/cleanup,
>>>>>> http://www.bluetack.co.uk/forums/index.php,
>>>>>> http://aumha.net/viewforum.php?f=30 or other appropriate forums as
>>>>>> well.**
>>>>>>
>>>>>> If these procedures look too complex - and there is no shame in
>>>>>> admitting
>>>>>> this isn't your cup of tea - take the machine to a local, reputable
>>>>>> and
>>>>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>>>>>
>>>>>> maryse wrote:
>>>>>>> I have just started receiving this error code. Am running Vista
>>>>>>> Home
>>>>>>> Premium. I have tried this page
>>>>>>> http://blogs.technet.com/kailash/arc...-8000ffff.aspx
>>>>>>> but it did not help. Does anyone have advice as to how to get the
>>>>>>> update
>>>>>>> to
>>>>>>> work again? I am at my wits end and have spent countless
>>>>>>> unproductive
>>>>>>> hours
>>>>>>> trying to rectify this situation.