COMAPI FATAL: Unable to connect to the service (hr=80080005)

I can barely say anymore what I am trying to do in order to have this fixed
... since SP3 downloaded via Automatic Updates into my well functioning WinXP
SP2 Intel Pent 4 computer in Oct of 08 ... I have not had Windows Update
work. Maximum amount of memory upgraded to 2 gigs installed .. my Verizon
broadband DSL increased ... every single step in the very thorough Castle
Cops How To Fix Windows Update internet file that was posted here a couple of
months ago ... uninstalling Internet Explorer 8 Beta and going back to IE 7
..... all the time continuing to pay for my MSN subscription which I have had
from the start and knew that MSN Mail was one of the best but ALSO since
October my MSN Explorer windows that MSN Mail ran in .. slowed down to frozen
all of the time ... So now I have switched in IE 7 that my default email
program is Windows Live Mail and was at least able to download the later
versions of those programs .. and at first they worked at normal speed but
now they too seem to be clogged with whatever is preventing my computer from
seeing I NEED to have Windows Update work!

Finally I am just starting to look at the Windows update log even though I
can not decipher what it says ... it actually indicates that perhaps
sometimes over the last 3 months there have been some updates installed but I
can't possibly see that. I go to Windows/Microsoft update via MSN Explorer ..
via Internet Explorer and I download the update agent over and over and over
again and always go back to the same window.

SP3 was not rolled back off of my computer .. it could not be uninstalled
and it has stayed and now I see that there is an IE 8 that works with XP SP3
.... I wonder would that help me somehow get later registry versions of
mshmtl.dll that does not seem to be registering whenever I go thru that long
list of files that I am supposed to try to re-register.

Is COMAPI a service I can start in my services area? I have BITS started
and automatic updates started cryptographic service started and have sent in
data files but I truly can not continue to wait .. manually installing the
last 3 months of critical updates is what I would try but I look at them and
don't even know how far my Microsoft .NET program versions go and if this is
instrumental in me getting Windows update to work.

My Reporting Events. log and the Windows Update. log now are what I am
trying to decipher. Oh and I have configured Norton 360 to not scan the
folders under Software distribution and Security and then always check in
those directories to make sure that some new virus files have not downloaded.
Course I also have my Windows Firewall ON with ports configured and programs
configured ...

I really really need Windows Update to start working again.

Sorry to add more ... but really by now it seems to have pervaded everything
because it seems like I have tried everything. Of all of the files to
re-register .. the one I am having the most trouble with is mshmtl.dll (I
think that is it). So upon searching I come up with the Internet Explorer
security update that just released in Feb 2009 and is called

"Microsoft Security Bulletin MS09-002 - Critical
Cumulative Security Update for Internet Explorer (961260)"

I would love to just at least install that update but there is no place for
me to find that particular download and of course when I go to Windows
automatic update ... the same old thing happens again.



"sbc" wrote:

> I can barely say anymore what I am trying to do in order to have this fixed
> .. since SP3 downloaded via Automatic Updates into my well functioning WinXP
> SP2 Intel Pent 4 computer in Oct of 08 ... I have not had Windows Update
> work. Maximum amount of memory upgraded to 2 gigs installed .. my Verizon
> broadband DSL increased ... every single step in the very thorough Castle
> Cops How To Fix Windows Update internet file that was posted here a couple of
> months ago ... uninstalling Internet Explorer 8 Beta and going back to IE 7
> .... all the time continuing to pay for my MSN subscription which I have had
> from the start and knew that MSN Mail was one of the best but ALSO since
> October my MSN Explorer windows that MSN Mail ran in .. slowed down to frozen
> all of the time ... So now I have switched in IE 7 that my default email
> program is Windows Live Mail and was at least able to download the later
> versions of those programs .. and at first they worked at normal speed but
> now they too seem to be clogged with whatever is preventing my computer from
> seeing I NEED to have Windows Update work!
>
> Finally I am just starting to look at the Windows update log even though I
> can not decipher what it says ... it actually indicates that perhaps
> sometimes over the last 3 months there have been some updates installed but I
> can't possibly see that. I go to Windows/Microsoft update via MSN Explorer ..
> via Internet Explorer and I download the update agent over and over and over
> again and always go back to the same window.
>
> SP3 was not rolled back off of my computer .. it could not be uninstalled
> and it has stayed and now I see that there is an IE 8 that works with XP SP3
> ... I wonder would that help me somehow get later registry versions of
> mshmtl.dll that does not seem to be registering whenever I go thru that long
> list of files that I am supposed to try to re-register.
>
> Is COMAPI a service I can start in my services area? I have BITS started
> and automatic updates started cryptographic service started and have sent in
> data files but I truly can not continue to wait .. manually installing the
> last 3 months of critical updates is what I would try but I look at them and
> don't even know how far my Microsoft .NET program versions go and if this is
> instrumental in me getting Windows update to work.
>
> My Reporting Events. log and the Windows Update. log now are what I am
> trying to decipher. Oh and I have configured Norton 360 to not scan the
> folders under Software distribution and Security and then always check in
> those directories to make sure that some new virus files have not downloaded.
> Course I also have my Windows Firewall ON with ports configured and programs
> configured ...
>
> I really really need Windows Update to start working again.

There's a very good chance are that you're seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

sbc wrote:
> Sorry to add more ... but really by now it seems to have pervaded
> everything
> because it seems like I have tried everything. Of all of the files to
> re-register .. the one I am having the most trouble with is mshmtl.dll (I
> think that is it). So upon searching I come up with the Internet Explorer
> security update that just released in Feb 2009 and is called
>
> "Microsoft Security Bulletin MS09-002 - Critical
> Cumulative Security Update for Internet Explorer (961260)"
>
> I would love to just at least install that update but there is no place
> for
> me to find that particular download and of course when I go to Windows
> automatic update ... the same old thing happens again.
>
>> I can barely say anymore what I am trying to do in order to have this
>> fixed
>> .. since SP3 downloaded via Automatic Updates into my well functioning
>> WinXP SP2 Intel Pent 4 computer in Oct of 08 ... I have not had Windows
>> Update work. Maximum amount of memory upgraded to 2 gigs installed .. my
>> Verizon broadband DSL increased ... every single step in the very
>> thorough
>> Castle Cops How To Fix Windows Update internet file that was posted here
>> a
>> couple of months ago ... uninstalling Internet Explorer 8 Beta and going
>> back to IE 7 .... all the time continuing to pay for my MSN subscription
>> which I have had from the start and knew that MSN Mail was one of the
>> best
>> but ALSO since October my MSN Explorer windows that MSN Mail ran in ..
>> slowed down to frozen all of the time ... So now I have switched in IE 7
>> that my default email program is Windows Live Mail and was at least able
>> to download the later versions of those programs .. and at first they
>> worked at normal speed but now they too seem to be clogged with whatever
>> is preventing my computer from seeing I NEED to have Windows Update work!
>>
>> Finally I am just starting to look at the Windows update log even though
>> I
>> can not decipher what it says ... it actually indicates that perhaps
>> sometimes over the last 3 months there have been some updates installed
>> but I can't possibly see that. I go to Windows/Microsoft update via MSN
>> Explorer .. via Internet Explorer and I download the update agent over
>> and
>> over and over again and always go back to the same window.
>>
>> SP3 was not rolled back off of my computer .. it could not be uninstalled
>> and it has stayed and now I see that there is an IE 8 that works with XP
>> SP3 ... I wonder would that help me somehow get later registry versions
>> of
>> mshmtl.dll that does not seem to be registering whenever I go thru that
>> long list of files that I am supposed to try to re-register.
>>
>> Is COMAPI a service I can start in my services area? I have BITS started
>> and automatic updates started cryptographic service started and have sent
>> in data files but I truly can not continue to wait .. manually installing
>> the last 3 months of critical updates is what I would try but I look at
>> them and don't even know how far my Microsoft .NET program versions go
>> and
>> if this is instrumental in me getting Windows update to work.
>>
>> My Reporting Events. log and the Windows Update. log now are what I am
>> trying to decipher. Oh and I have configured Norton 360 to not scan the
>> folders under Software distribution and Security and then always check in
>> those directories to make sure that some new virus files have not
>> downloaded. Course I also have my Windows Firewall ON with ports
>> configured and programs configured ...
>>
>> I really really need Windows Update to start working again.

oh great .. thank you so much for replying ... I have been going thru so many
of these .. so that yesterday I ran the malicious software tool completely
(took quite a while so I think it worked) and it came up with nothing ... I
am going to go thru your whole list .. I just wanted to add in ... and I am
sorry but I have been working at this somewhat desperately lately ... I just
about feel like giving up and I am working hard at TRYING EVERYTHING that I
see recommended. So what I did is notice that at least I could update
Internet Explorer 7 back to a new 8 release 1 that WORKS WITH SP3 already
installed ... hoping that mshtml.dll would update (I told you it seemed
corrupted because it was not re-registering of all of the *.dll's listed in
the various lists that are supposed to be registered.

Anyway so IE 8 is now installed and working. Live Messenger is working and
at the latest version .... Windows Live Mail moves quite slowly and I just
have not gone back to MSN Mail in my MSN Explorer even though I am paying for
it. It froze everything. So now it seems to be only Hotmail is working with
some efficiency ....

I have plenty of memory .. plenty of space ... Have been running my virus
scans all of this time thru the last 3 months and never came up with
anything. My spybot program is installed at the latest but when the computer
started freezing so much after the SP3 download .. I thought why do I have to
run Norton 360 AS WELL as spybot and adaware. (I had both installed and was
a paying subscriber to Lavasoft which eventually just confused me so much
that I uninstalled .. or tried to.)

I will surely be at a loss to find that this is all a result of spyware,
walware when I spend what is plenty at Norton and how much more of spy
software now do I have to install with Norton in order to stop glitches like
this. Finally even though I prefer Spybot so much more to Norton and have so
much trouble working with Norton for years and years ... SpyBot does not have
virus ware and isn't it finally just easier to have one software maker of
your spyware and virus ware?

Anyway I will now proceed to go to the rest of your steps ... which looks
like it is a haystack hunt once more for stuff that I have trouble running.
I have hijack this and autorun and so many of those programs installed that
were supposed to be easy and help me get rid of spyware .. and none of them
are easy .. none of them point out that THEY HAVE FOUND A REASON WHY WINDOWS
UPDATE IS NOT WORKING .... none of this is easy.

Is this some secret incentive to get us to go to this new Windows operating
system ... or to switch to macintosh where spyware and virus ware does not
knock out our computer for months at a time?

Sorry .. just a bit despaired.

"sbc" wrote:

> Sorry to add more ... but really by now it seems to have pervaded everything
> because it seems like I have tried everything. Of all of the files to
> re-register .. the one I am having the most trouble with is mshmtl.dll (I
> think that is it). So upon searching I come up with the Internet Explorer
> security update that just released in Feb 2009 and is called
>
> "Microsoft Security Bulletin MS09-002 - Critical
> Cumulative Security Update for Internet Explorer (961260)"
>
> I would love to just at least install that update but there is no place for
> me to find that particular download and of course when I go to Windows
> automatic update ... the same old thing happens again.
>
>
>
> "sbc" wrote:
>
> > I can barely say anymore what I am trying to do in order to have this fixed
> > .. since SP3 downloaded via Automatic Updates into my well functioning WinXP
> > SP2 Intel Pent 4 computer in Oct of 08 ... I have not had Windows Update
> > work. Maximum amount of memory upgraded to 2 gigs installed .. my Verizon
> > broadband DSL increased ... every single step in the very thorough Castle
> > Cops How To Fix Windows Update internet file that was posted here a couple of
> > months ago ... uninstalling Internet Explorer 8 Beta and going back to IE 7
> > .... all the time continuing to pay for my MSN subscription which I have had
> > from the start and knew that MSN Mail was one of the best but ALSO since
> > October my MSN Explorer windows that MSN Mail ran in .. slowed down to frozen
> > all of the time ... So now I have switched in IE 7 that my default email
> > program is Windows Live Mail and was at least able to download the later
> > versions of those programs .. and at first they worked at normal speed but
> > now they too seem to be clogged with whatever is preventing my computer from
> > seeing I NEED to have Windows Update work!
> >
> > Finally I am just starting to look at the Windows update log even though I
> > can not decipher what it says ... it actually indicates that perhaps
> > sometimes over the last 3 months there have been some updates installed but I
> > can't possibly see that. I go to Windows/Microsoft update via MSN Explorer ..
> > via Internet Explorer and I download the update agent over and over and over
> > again and always go back to the same window.
> >
> > SP3 was not rolled back off of my computer .. it could not be uninstalled
> > and it has stayed and now I see that there is an IE 8 that works with XP SP3
> > ... I wonder would that help me somehow get later registry versions of
> > mshmtl.dll that does not seem to be registering whenever I go thru that long
> > list of files that I am supposed to try to re-register.
> >
> > Is COMAPI a service I can start in my services area? I have BITS started
> > and automatic updates started cryptographic service started and have sent in
> > data files but I truly can not continue to wait .. manually installing the
> > last 3 months of critical updates is what I would try but I look at them and
> > don't even know how far my Microsoft .NET program versions go and if this is
> > instrumental in me getting Windows update to work.
> >
> > My Reporting Events. log and the Windows Update. log now are what I am
> > trying to decipher. Oh and I have configured Norton 360 to not scan the
> > folders under Software distribution and Security and then always check in
> > those directories to make sure that some new virus files have not downloaded.
> > Course I also have my Windows Firewall ON with ports configured and programs
> > configured ...
> >
> > I really really need Windows Update to start working again.

BUT I did go to my computer guy .. bought as much memory possible and
installed it successfully!

Windows XP SP3 Intel Pentium 4 Windows XPVersion: 5.01.2600 Service Pack 3
BIOS: AT/AT COMPATIBLE, 03/07/05
Intel Pentium 4 CPU 3.00 GHz
Memory: 2030.73 MB

Did increase my Verizon broadband to the highest. My dillemma now is I am
without a car and don't have the option to take my computer on the bus ...
well actually I could ... BUT this Windows Update problem came with the SP3
download and I should think that some technician (not you perhaps but you
don't realize how thankful I am for your reply) SHOULD BE ABLE TO LOOK AT THE
PLAIN FACTS STATED IN THE WINDOWS UPDATE LOG AND DECIPHER WHAT THEY MEAN!!!

Forgive me but why in heavens name are our computers given these logs if the
Windows Update team can not decipher them. Your advice to me was somewhat
typical of quite a few posts and I am not begrudging it but once again I am
asking you what does it mean now that once again my Windows Update log is
saying this:

COMAPI FATAL: Unable to connect to the service (hr=80080005)

I will try and do all of the more and more scans and spyware hunting .. but
I have that software .. I have Norton ... scans all come up nil. Couldn't
you just possibly address what the above is saying?????




"sbc" wrote:

> oh great .. thank you so much for replying ... I have been going thru so many
> of these .. so that yesterday I ran the malicious software tool completely
> (took quite a while so I think it worked) and it came up with nothing ... I
> am going to go thru your whole list .. I just wanted to add in ... and I am
> sorry but I have been working at this somewhat desperately lately ... I just
> about feel like giving up and I am working hard at TRYING EVERYTHING that I
> see recommended. So what I did is notice that at least I could update
> Internet Explorer 7 back to a new 8 release 1 that WORKS WITH SP3 already
> installed ... hoping that mshtml.dll would update (I told you it seemed
> corrupted because it was not re-registering of all of the *.dll's listed in
> the various lists that are supposed to be registered.
>
> Anyway so IE 8 is now installed and working. Live Messenger is working and
> at the latest version .... Windows Live Mail moves quite slowly and I just
> have not gone back to MSN Mail in my MSN Explorer even though I am paying for
> it. It froze everything. So now it seems to be only Hotmail is working with
> some efficiency ....
>
> I have plenty of memory .. plenty of space ... Have been running my virus
> scans all of this time thru the last 3 months and never came up with
> anything. My spybot program is installed at the latest but when the computer
> started freezing so much after the SP3 download .. I thought why do I have to
> run Norton 360 AS WELL as spybot and adaware. (I had both installed and was
> a paying subscriber to Lavasoft which eventually just confused me so much
> that I uninstalled .. or tried to.)
>
> I will surely be at a loss to find that this is all a result of spyware,
> walware when I spend what is plenty at Norton and how much more of spy
> software now do I have to install with Norton in order to stop glitches like
> this. Finally even though I prefer Spybot so much more to Norton and have so
> much trouble working with Norton for years and years ... SpyBot does not have
> virus ware and isn't it finally just easier to have one software maker of
> your spyware and virus ware?
>
> Anyway I will now proceed to go to the rest of your steps ... which looks
> like it is a haystack hunt once more for stuff that I have trouble running.
> I have hijack this and autorun and so many of those programs installed that
> were supposed to be easy and help me get rid of spyware .. and none of them
> are easy .. none of them point out that THEY HAVE FOUND A REASON WHY WINDOWS
> UPDATE IS NOT WORKING .... none of this is easy.
>
> Is this some secret incentive to get us to go to this new Windows operating
> system ... or to switch to macintosh where spyware and virus ware does not
> knock out our computer for months at a time?
>
> Sorry .. just a bit despaired.
>
> "sbc" wrote:
>
> > Sorry to add more ... but really by now it seems to have pervaded everything
> > because it seems like I have tried everything. Of all of the files to
> > re-register .. the one I am having the most trouble with is mshmtl.dll (I
> > think that is it). So upon searching I come up with the Internet Explorer
> > security update that just released in Feb 2009 and is called
> >
> > "Microsoft Security Bulletin MS09-002 - Critical
> > Cumulative Security Update for Internet Explorer (961260)"
> >
> > I would love to just at least install that update but there is no place for
> > me to find that particular download and of course when I go to Windows
> > automatic update ... the same old thing happens again.
> >
> >
> >
> > "sbc" wrote:
> >
> > > I can barely say anymore what I am trying to do in order to have this fixed
> > > .. since SP3 downloaded via Automatic Updates into my well functioning WinXP
> > > SP2 Intel Pent 4 computer in Oct of 08 ... I have not had Windows Update
> > > work. Maximum amount of memory upgraded to 2 gigs installed .. my Verizon
> > > broadband DSL increased ... every single step in the very thorough Castle
> > > Cops How To Fix Windows Update internet file that was posted here a couple of
> > > months ago ... uninstalling Internet Explorer 8 Beta and going back to IE 7
> > > .... all the time continuing to pay for my MSN subscription which I have had
> > > from the start and knew that MSN Mail was one of the best but ALSO since
> > > October my MSN Explorer windows that MSN Mail ran in .. slowed down to frozen
> > > all of the time ... So now I have switched in IE 7 that my default email
> > > program is Windows Live Mail and was at least able to download the later
> > > versions of those programs .. and at first they worked at normal speed but
> > > now they too seem to be clogged with whatever is preventing my computer from
> > > seeing I NEED to have Windows Update work!
> > >
> > > Finally I am just starting to look at the Windows update log even though I
> > > can not decipher what it says ... it actually indicates that perhaps
> > > sometimes over the last 3 months there have been some updates installed but I
> > > can't possibly see that. I go to Windows/Microsoft update via MSN Explorer ..
> > > via Internet Explorer and I download the update agent over and over and over
> > > again and always go back to the same window.
> > >
> > > SP3 was not rolled back off of my computer .. it could not be uninstalled
> > > and it has stayed and now I see that there is an IE 8 that works with XP SP3
> > > ... I wonder would that help me somehow get later registry versions of
> > > mshmtl.dll that does not seem to be registering whenever I go thru that long
> > > list of files that I am supposed to try to re-register.
> > >
> > > Is COMAPI a service I can start in my services area? I have BITS started
> > > and automatic updates started cryptographic service started and have sent in
> > > data files but I truly can not continue to wait .. manually installing the
> > > last 3 months of critical updates is what I would try but I look at them and
> > > don't even know how far my Microsoft .NET program versions go and if this is
> > > instrumental in me getting Windows update to work.
> > >
> > > My Reporting Events. log and the Windows Update. log now are what I am
> > > trying to decipher. Oh and I have configured Norton 360 to not scan the
> > > folders under Software distribution and Security and then always check in
> > > those directories to make sure that some new virus files have not downloaded.
> > > Course I also have my Windows Firewall ON with ports configured and programs
> > > configured ...
> > >
> > > I really really need Windows Update to start working again.

Why are you replying to yourself?

You've got enough problems. I wouldn't add to them by installing beta
software (i.e., IE8 RC1)!

Was Norton 360 running in the background and was Spybot's Tea Timer and/or
Ad-Aware's Guard and/or Ad-Watch services enabled when you installed WinXP
SP3? ...IE8 RC1?

sbc wrote:
> oh great .. thank you so much for replying ... I have been going thru so
> many of these .. so that yesterday I ran the malicious software tool
> completely (took quite a while so I think it worked) and it came up with
> nothing ... I am going to go thru your whole list .. I just wanted to add
> in ... and I am sorry but I have been working at this somewhat desperately
> lately ... I just about feel like giving up and I am working hard at
> TRYING
> EVERYTHING that I see recommended. So what I did is notice that at least
> I
> could update Internet Explorer 7 back to a new 8 release 1 that WORKS WITH
> SP3 already installed ...
<SNIP>
> My spybot program is installed at the latest but when the
> computer started freezing so much after the SP3 download .. I thought why
> do I have to run Norton 360 AS WELL as spybot and adaware. (I had both
> installed and was a paying subscriber to Lavasoft which eventually just
> confused me so much that I uninstalled .. or tried to.)
<SNIP>
> Anyway I will now proceed to go to the rest of your steps ...
> <SNIP>
>
>> Sorry to add more ... but really by now it seems to have pervaded
>> everything because it seems like I have tried everything. Of all of the
>> files to re-register .. the one I am having the most trouble with is
>> mshmtl.dll (I think that is it). So upon searching I come up with the
>> Internet Explorer security update that just released in Feb 2009 and is
>> called
>>
>> "Microsoft Security Bulletin MS09-002 - Critical
>> Cumulative Security Update for Internet Explorer (961260)"
>>
>> I would love to just at least install that update but there is no place
>> for
>> me to find that particular download and of course when I go to Windows
>> automatic update ... the same old thing happens again.
>>
>>
>>
>> "sbc" wrote:
>>
>>> I can barely say anymore what I am trying to do in order to have this
>>> fixed .. since SP3 downloaded via Automatic Updates into my well
>>> functioning WinXP SP2 Intel Pent 4 computer in Oct of 08 ... I have not
>>> had Windows Update work. Maximum amount of memory upgraded to 2 gigs
>>> installed .. my Verizon broadband DSL increased ... every single step in
>>> the very thorough Castle Cops How To Fix Windows Update internet file
>>> that was posted here a couple of months ago ... uninstalling Internet
>>> Explorer 8 Beta and going back to IE 7 .... all the time continuing to
>>> pay for my MSN subscription which I have had from the start and knew
>>> that
>>> MSN Mail was one of the best but ALSO since October my MSN Explorer
>>> windows that MSN Mail ran in .. slowed down to frozen all of the time
>>> ...
>>> So now I have switched in IE 7 that my default email program is Windows
>>> Live Mail and was at least able to download the later versions of those
>>> programs .. and at first they worked at normal speed but now they too
>>> seem to be clogged with whatever is preventing my computer from seeing I
>>> NEED to have Windows Update work!
>>>
>>> Finally I am just starting to look at the Windows update log even though
>>> I
>>> can not decipher what it says ... it actually indicates that perhaps
>>> sometimes over the last 3 months there have been some updates installed
>>> but I can't possibly see that. I go to Windows/Microsoft update via MSN
>>> Explorer .. via Internet Explorer and I download the update agent over
>>> and over and over again and always go back to the same window.
>>>
>>> SP3 was not rolled back off of my computer .. it could not be
>>> uninstalled
>>> and it has stayed and now I see that there is an IE 8 that works with XP
>>> SP3 ... I wonder would that help me somehow get later registry versions
>>> of
>>> mshmtl.dll that does not seem to be registering whenever I go thru that
>>> long list of files that I am supposed to try to re-register.
>>>
>>> Is COMAPI a service I can start in my services area? I have BITS
>>> started
>>> and automatic updates started cryptographic service started and have
>>> sent
>>> in data files but I truly can not continue to wait .. manually
>>> installing
>>> the last 3 months of critical updates is what I would try but I look at
>>> them and don't even know how far my Microsoft .NET program versions go
>>> and if this is instrumental in me getting Windows update to work.
>>>
>>> My Reporting Events. log and the Windows Update. log now are what I am
>>> trying to decipher. Oh and I have configured Norton 360 to not scan the
>>> folders under Software distribution and Security and then always check
>>> in
>>> those directories to make sure that some new virus files have not
>>> downloaded. Course I also have my Windows Firewall ON with ports
>>> configured and programs configured ...
>>>
>>> I really really need Windows Update to start working again.

sbc wrote:

> Did increase my Verizon broadband to the highest. My dillemma now is I am
> without a car and don't have the option to take my computer on the bus ...
> well actually I could ... BUT this Windows Update problem came with the SP3
> download and I should think that some technician (not you perhaps but you
> don't realize how thankful I am for your reply) SHOULD BE ABLE TO LOOK AT THE
> PLAIN FACTS STATED IN THE WINDOWS UPDATE LOG AND DECIPHER WHAT THEY MEAN!!!

Presumably, but you'd have to talk to Microsoft about that. PA Bear has already
provided you with the details for getting free Windows Update support from
Microsoft.

> Forgive me but why in heavens name are our computers given these logs if the
> Windows Update team can not decipher them.

Well, I'm not the Windows Update team, but I can tell you this is an access
denied error. This suggests that access to the Windows Update Agent has been
deliberately blocked, probably by malware, although there might be some other
root cause.

If you're looking for new anti-virus software, by the way, I personally
recommend Avast! which is free for non-commercial home use.

Harry.

Your advice to me was somewhat
> typical of quite a few posts and I am not begrudging it but once again I am
> asking you what does it mean now that once again my Windows Update log is
> saying this:
>
> COMAPI FATAL: Unable to connect to the service (hr=80080005)
>
> I will try and do all of the more and more scans and spyware hunting .. but
> I have that software .. I have Norton ... scans all come up nil. Couldn't
> you just possibly address what the above is saying?????
>
>
>
>
> "sbc" wrote:
>
>> oh great .. thank you so much for replying ... I have been going thru so many
>> of these .. so that yesterday I ran the malicious software tool completely
>> (took quite a while so I think it worked) and it came up with nothing ... I
>> am going to go thru your whole list .. I just wanted to add in ... and I am
>> sorry but I have been working at this somewhat desperately lately ... I just
>> about feel like giving up and I am working hard at TRYING EVERYTHING that I
>> see recommended. So what I did is notice that at least I could update
>> Internet Explorer 7 back to a new 8 release 1 that WORKS WITH SP3 already
>> installed ... hoping that mshtml.dll would update (I told you it seemed
>> corrupted because it was not re-registering of all of the *.dll's listed in
>> the various lists that are supposed to be registered.
>>
>> Anyway so IE 8 is now installed and working. Live Messenger is working and
>> at the latest version .... Windows Live Mail moves quite slowly and I just
>> have not gone back to MSN Mail in my MSN Explorer even though I am paying for
>> it. It froze everything. So now it seems to be only Hotmail is working with
>> some efficiency ....
>>
>> I have plenty of memory .. plenty of space ... Have been running my virus
>> scans all of this time thru the last 3 months and never came up with
>> anything. My spybot program is installed at the latest but when the computer
>> started freezing so much after the SP3 download .. I thought why do I have to
>> run Norton 360 AS WELL as spybot and adaware. (I had both installed and was
>> a paying subscriber to Lavasoft which eventually just confused me so much
>> that I uninstalled .. or tried to.)
>>
>> I will surely be at a loss to find that this is all a result of spyware,
>> walware when I spend what is plenty at Norton and how much more of spy
>> software now do I have to install with Norton in order to stop glitches like
>> this. Finally even though I prefer Spybot so much more to Norton and have so
>> much trouble working with Norton for years and years ... SpyBot does not have
>> virus ware and isn't it finally just easier to have one software maker of
>> your spyware and virus ware?
>>
>> Anyway I will now proceed to go to the rest of your steps ... which looks
>> like it is a haystack hunt once more for stuff that I have trouble running.
>> I have hijack this and autorun and so many of those programs installed that
>> were supposed to be easy and help me get rid of spyware .. and none of them
>> are easy .. none of them point out that THEY HAVE FOUND A REASON WHY WINDOWS
>> UPDATE IS NOT WORKING .... none of this is easy.
>>
>> Is this some secret incentive to get us to go to this new Windows operating
>> system ... or to switch to macintosh where spyware and virus ware does not
>> knock out our computer for months at a time?
>>
>> Sorry .. just a bit despaired.
>>
>> "sbc" wrote:
>>
>>> Sorry to add more ... but really by now it seems to have pervaded everything
>>> because it seems like I have tried everything. Of all of the files to
>>> re-register .. the one I am having the most trouble with is mshmtl.dll (I
>>> think that is it). So upon searching I come up with the Internet Explorer
>>> security update that just released in Feb 2009 and is called
>>>
>>> "Microsoft Security Bulletin MS09-002 - Critical
>>> Cumulative Security Update for Internet Explorer (961260)"
>>>
>>> I would love to just at least install that update but there is no place for
>>> me to find that particular download and of course when I go to Windows
>>> automatic update ... the same old thing happens again.
>>>
>>>
>>>
>>> "sbc" wrote:
>>>
>>>> I can barely say anymore what I am trying to do in order to have this fixed
>>>> .. since SP3 downloaded via Automatic Updates into my well functioning WinXP
>>>> SP2 Intel Pent 4 computer in Oct of 08 ... I have not had Windows Update
>>>> work. Maximum amount of memory upgraded to 2 gigs installed .. my Verizon
>>>> broadband DSL increased ... every single step in the very thorough Castle
>>>> Cops How To Fix Windows Update internet file that was posted here a couple of
>>>> months ago ... uninstalling Internet Explorer 8 Beta and going back to IE 7
>>>> .... all the time continuing to pay for my MSN subscription which I have had
>>>> from the start and knew that MSN Mail was one of the best but ALSO since
>>>> October my MSN Explorer windows that MSN Mail ran in .. slowed down to frozen
>>>> all of the time ... So now I have switched in IE 7 that my default email
>>>> program is Windows Live Mail and was at least able to download the later
>>>> versions of those programs .. and at first they worked at normal speed but
>>>> now they too seem to be clogged with whatever is preventing my computer from
>>>> seeing I NEED to have Windows Update work!
>>>>
>>>> Finally I am just starting to look at the Windows update log even though I
>>>> can not decipher what it says ... it actually indicates that perhaps
>>>> sometimes over the last 3 months there have been some updates installed but I
>>>> can't possibly see that. I go to Windows/Microsoft update via MSN Explorer ..
>>>> via Internet Explorer and I download the update agent over and over and over
>>>> again and always go back to the same window.
>>>>
>>>> SP3 was not rolled back off of my computer .. it could not be uninstalled
>>>> and it has stayed and now I see that there is an IE 8 that works with XP SP3
>>>> ... I wonder would that help me somehow get later registry versions of
>>>> mshmtl.dll that does not seem to be registering whenever I go thru that long
>>>> list of files that I am supposed to try to re-register.
>>>>
>>>> Is COMAPI a service I can start in my services area? I have BITS started
>>>> and automatic updates started cryptographic service started and have sent in
>>>> data files but I truly can not continue to wait .. manually installing the
>>>> last 3 months of critical updates is what I would try but I look at them and
>>>> don't even know how far my Microsoft .NET program versions go and if this is
>>>> instrumental in me getting Windows update to work.
>>>>
>>>> My Reporting Events. log and the Windows Update. log now are what I am
>>>> trying to decipher. Oh and I have configured Norton 360 to not scan the
>>>> folders under Software distribution and Security and then always check in
>>>> those directories to make sure that some new virus files have not downloaded.
>>>> Course I also have my Windows Firewall ON with ports configured and programs
>>>> configured ...
>>>>
>>>> I really really need Windows Update to start working again.

Feb 22, 2009 the first time that Windows Update decided to work ...in 3
months!!!!

It's not great .. it's moving much slower than what my computer has been
moving at with the new memory I installed and the speeded up DSL. You're
funny .. yes you are right .. enough problem but at least now I have Internet
Explorer 8 running fast ... and this horrible MSN explorer whenever I open
the window freezes almost everything .. BUT sure enough ... Windows Update is
NOW configuring or showing up .. or whatever you want to say it is doing ...
in both browsers!!!!
It started up at first only, well here is what I wrote ... it's not working
totally yet but I can tell you I did everything and to run the OneCare scan
and YES I got it installed too, only to get an error message that is 2 years
old on that site and my next steps were going to have to be about
uninstalling Windows and all of this stuff that I just can not deal with ...
Okay so this is what happened to make it work ... but I need to know if
these services are necessary for me to keep running in order to get this to
install ... they are the 2 services with .NET in their name ... I started
them ... well now they are running .. but they were not running when Windows
Update started to work ... it was some other services I started ..
It started thru Internet Explorer ... and I only have Windows Live Messenger
running .. I don't have MSN Explorer running or MSN or Windows Live Mail or
any of that. It is downloading very slowly 248 MB of
Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family
Update (KB951847) x86 (update 1 of 1) . . .
This changed mostly I think because of me going thru services and starting
some of them but they were not BITS or Windows Update ... rather they were
other ones. The computer is moving very slowly .. meaning my online browsing
and this download seem to be happening at a much slower pace than what I have
recently upgraded my Verizon DSL to. I am grateful for Windows Update
working but do I even use .NET Framework 3.5 Service Pack 1 .... I have .NET
Framework 1 and 2 installed and all of these take so much room.
The other thing I notice is that Norton 360 scanstub.exe is not starting ..
I can not get the Norton 360 window to come up so that I could tell it to fix
the one setting. This is the FIRST time that Norton 360 will not open and
coincidentally the first time in 3 months that Windows update is working.
If Norton 360 is going to continue to burden my Windows Update and it is not
a good program to work with Windows Update, then I need to know whether
Microsoft recommends switching to this OneCare program.
I ended up starting a few more services and is that what could be making the
computer now work so slow .. download so slow? And if so what did I do in
services that possibly all of a sudden asked Windows Update to work. There
were 2 .NET services in my services area that I think I tried starting and
then stopping.
Won't downloading this 248 MB of Microsoft .NET Framework clog my computer
but at the same time why did not anyone tell me that it was instrumental in
somehow instigating Windows update to start again!!!???

"PA Bear [MS MVP]" wrote:

> Why are you replying to yourself?
>
> You've got enough problems. I wouldn't add to them by installing beta
> software (i.e., IE8 RC1)!
>
> Was Norton 360 running in the background and was Spybot's Tea Timer and/or
> Ad-Aware's Guard and/or Ad-Watch services enabled when you installed WinXP
> SP3? ...IE8 RC1?
>
> sbc wrote:
> > oh great .. thank you so much for replying ... I have been going thru so
> > many of these .. so that yesterday I ran the malicious software tool
> > completely (took quite a while so I think it worked) and it came up with
> > nothing ... I am going to go thru your whole list .. I just wanted to add
> > in ... and I am sorry but I have been working at this somewhat desperately
> > lately ... I just about feel like giving up and I am working hard at
> > TRYING
> > EVERYTHING that I see recommended. So what I did is notice that at least
> > I
> > could update Internet Explorer 7 back to a new 8 release 1 that WORKS WITH
> > SP3 already installed ...
> <SNIP>
> > My spybot program is installed at the latest but when the
> > computer started freezing so much after the SP3 download .. I thought why
> > do I have to run Norton 360 AS WELL as spybot and adaware. (I had both
> > installed and was a paying subscriber to Lavasoft which eventually just
> > confused me so much that I uninstalled .. or tried to.)
> <SNIP>
> > Anyway I will now proceed to go to the rest of your steps ...
> > <SNIP>
> >
> >> Sorry to add more ... but really by now it seems to have pervaded
> >> everything because it seems like I have tried everything. Of all of the
> >> files to re-register .. the one I am having the most trouble with is
> >> mshmtl.dll (I think that is it). So upon searching I come up with the
> >> Internet Explorer security update that just released in Feb 2009 and is
> >> called
> >>
> >> "Microsoft Security Bulletin MS09-002 - Critical
> >> Cumulative Security Update for Internet Explorer (961260)"
> >>
> >> I would love to just at least install that update but there is no place
> >> for
> >> me to find that particular download and of course when I go to Windows
> >> automatic update ... the same old thing happens again.
> >>
> >>
> >>
> >> "sbc" wrote:
> >>
> >>> I can barely say anymore what I am trying to do in order to have this
> >>> fixed .. since SP3 downloaded via Automatic Updates into my well
> >>> functioning WinXP SP2 Intel Pent 4 computer in Oct of 08 ... I have not
> >>> had Windows Update work. Maximum amount of memory upgraded to 2 gigs
> >>> installed .. my Verizon broadband DSL increased ... every single step in
> >>> the very thorough Castle Cops How To Fix Windows Update internet file
> >>> that was posted here a couple of months ago ... uninstalling Internet
> >>> Explorer 8 Beta and going back to IE 7 .... all the time continuing to
> >>> pay for my MSN subscription which I have had from the start and knew
> >>> that
> >>> MSN Mail was one of the best but ALSO since October my MSN Explorer
> >>> windows that MSN Mail ran in .. slowed down to frozen all of the time
> >>> ...
> >>> So now I have switched in IE 7 that my default email program is Windows
> >>> Live Mail and was at least able to download the later versions of those
> >>> programs .. and at first they worked at normal speed but now they too
> >>> seem to be clogged with whatever is preventing my computer from seeing I
> >>> NEED to have Windows Update work!
> >>>
> >>> Finally I am just starting to look at the Windows update log even though
> >>> I
> >>> can not decipher what it says ... it actually indicates that perhaps
> >>> sometimes over the last 3 months there have been some updates installed
> >>> but I can't possibly see that. I go to Windows/Microsoft update via MSN
> >>> Explorer .. via Internet Explorer and I download the update agent over
> >>> and over and over again and always go back to the same window.
> >>>
> >>> SP3 was not rolled back off of my computer .. it could not be
> >>> uninstalled
> >>> and it has stayed and now I see that there is an IE 8 that works with XP
> >>> SP3 ... I wonder would that help me somehow get later registry versions
> >>> of
> >>> mshmtl.dll that does not seem to be registering whenever I go thru that
> >>> long list of files that I am supposed to try to re-register.
> >>>
> >>> Is COMAPI a service I can start in my services area? I have BITS
> >>> started
> >>> and automatic updates started cryptographic service started and have
> >>> sent
> >>> in data files but I truly can not continue to wait .. manually
> >>> installing
> >>> the last 3 months of critical updates is what I would try but I look at
> >>> them and don't even know how far my Microsoft .NET program versions go
> >>> and if this is instrumental in me getting Windows update to work.
> >>>
> >>> My Reporting Events. log and the Windows Update. log now are what I am
> >>> trying to decipher. Oh and I have configured Norton 360 to not scan the
> >>> folders under Software distribution and Security and then always check
> >>> in
> >>> those directories to make sure that some new virus files have not
> >>> downloaded. Course I also have my Windows Firewall ON with ports
> >>> configured and programs configured ...
> >>>
> >>> I really really need Windows Update to start working again.
>
>

If you're still having problems, revisit my first reply to this thread:
http://groups.google.com/group/micro...91084a4994fe84

Do all three (3) steps in that post and/or open a free Support Incident.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

sbc wrote:
> Feb 22, 2009 the first time that Windows Update decided to work ...in 3
> months!!!!
>
> It's not great .. it's moving much slower than what my computer has been
> moving at with the new memory I installed and the speeded up DSL. You're
> funny .. yes you are right .. enough problem but at least now I have
> Internet Explorer 8 running fast ... and this horrible MSN explorer
> whenever I open the window freezes almost everything .. BUT sure enough
> ...
> Windows Update is NOW configuring or showing up .. or whatever you want to
> say it is doing ... in both browsers!!!!
>
> It started up at first only, well here is what I wrote ... it's not
> working
> totally yet but I can tell you I did everything and to run the OneCare
> scan
> and YES I got it installed too, only to get an error message that is 2
> years
> old on that site and my next steps were going to have to be about
> uninstalling Windows and all of this stuff that I just can not deal with
> ...
<MAJOR SNIPPAGE>
> The other thing I notice is that Norton 360 scanstub.exe is not starting
> ..
> I can not get the Norton 360 window to come up so that I could tell it to
> fix the one setting. This is the FIRST time that Norton 360 will not open
> and coincidentally the first time in 3 months that Windows update is
> working.
<MORE SNIPPAGE>
>
> "PA Bear [MS MVP]" wrote:
>> Why are you replying to yourself?
>>
>> You've got enough problems. I wouldn't add to them by installing beta
>> software (i.e., IE8 RC1)!
>>
>> Was Norton 360 running in the background and was Spybot's Tea Timer
>> and/or
>> Ad-Aware's Guard and/or Ad-Watch services enabled when you installed
>> WinXP
>> SP3? ...IE8 RC1?
>>
>> sbc wrote:
>>> oh great .. thank you so much for replying ... I have been going thru so
>>> many of these .. so that yesterday I ran the malicious software tool
>>> completely (took quite a while so I think it worked) and it came up with
>>> nothing ... I am going to go thru your whole list .. I just wanted to
>>> add
>>> in ... and I am sorry but I have been working at this somewhat
>>> desperately
>>> lately ... I just about feel like giving up and I am working hard at
>>> TRYING
>>> EVERYTHING that I see recommended. So what I did is notice that at
>>> least
>>> I
>>> could update Internet Explorer 7 back to a new 8 release 1 that WORKS
>>> WITH
>>> SP3 already installed ...
>> <SNIP>
>>> My spybot program is installed at the latest but when the
>>> computer started freezing so much after the SP3 download .. I thought
>>> why
>>> do I have to run Norton 360 AS WELL as spybot and adaware. (I had both
>>> installed and was a paying subscriber to Lavasoft which eventually just
>>> confused me so much that I uninstalled .. or tried to.)
>> <SNIP>
>>> Anyway I will now proceed to go to the rest of your steps ...
>>> <SNIP>
>>>
>>>> Sorry to add more ... but really by now it seems to have pervaded
>>>> everything because it seems like I have tried everything. Of all of
>>>> the
>>>> files to re-register .. the one I am having the most trouble with is
>>>> mshmtl.dll (I think that is it). So upon searching I come up with the
>>>> Internet Explorer security update that just released in Feb 2009 and is
>>>> called
>>>>
>>>> "Microsoft Security Bulletin MS09-002 - Critical
>>>> Cumulative Security Update for Internet Explorer (961260)"
>>>>
>>>> I would love to just at least install that update but there is no place
>>>> for
>>>> me to find that particular download and of course when I go to Windows
>>>> automatic update ... the same old thing happens again.
>>>>
>>>>
>>>>
>>>> "sbc" wrote:
>>>>
>>>>> I can barely say anymore what I am trying to do in order to have this
>>>>> fixed .. since SP3 downloaded via Automatic Updates into my well
>>>>> functioning WinXP SP2 Intel Pent 4 computer in Oct of 08 ... I have
>>>>> not
>>>>> had Windows Update work. Maximum amount of memory upgraded to 2 gigs
>>>>> installed .. my Verizon broadband DSL increased ... every single step
>>>>> in
>>>>> the very thorough Castle Cops How To Fix Windows Update internet file
>>>>> that was posted here a couple of months ago ... uninstalling Internet
>>>>> Explorer 8 Beta and going back to IE 7 .... all the time continuing to
>>>>> pay for my MSN subscription which I have had from the start and knew
>>>>> that
>>>>> MSN Mail was one of the best but ALSO since October my MSN Explorer
>>>>> windows that MSN Mail ran in .. slowed down to frozen all of the time
>>>>> ...
>>>>> So now I have switched in IE 7 that my default email program is
>>>>> Windows
>>>>> Live Mail and was at least able to download the later versions of
>>>>> those
>>>>> programs .. and at first they worked at normal speed but now they too
>>>>> seem to be clogged with whatever is preventing my computer from seeing
>>>>> I
>>>>> NEED to have Windows Update work!
>>>>>
>>>>> Finally I am just starting to look at the Windows update log even
>>>>> though
>>>>> I
>>>>> can not decipher what it says ... it actually indicates that perhaps
>>>>> sometimes over the last 3 months there have been some updates
>>>>> installed
>>>>> but I can't possibly see that. I go to Windows/Microsoft update via
>>>>> MSN
>>>>> Explorer .. via Internet Explorer and I download the update agent over
>>>>> and over and over again and always go back to the same window.
>>>>>
>>>>> SP3 was not rolled back off of my computer .. it could not be
>>>>> uninstalled
>>>>> and it has stayed and now I see that there is an IE 8 that works with
>>>>> XP
>>>>> SP3 ... I wonder would that help me somehow get later registry
>>>>> versions
>>>>> of
>>>>> mshmtl.dll that does not seem to be registering whenever I go thru
>>>>> that
>>>>> long list of files that I am supposed to try to re-register.
>>>>>
>>>>> Is COMAPI a service I can start in my services area? I have BITS
>>>>> started
>>>>> and automatic updates started cryptographic service started and have
>>>>> sent
>>>>> in data files but I truly can not continue to wait .. manually
>>>>> installing
>>>>> the last 3 months of critical updates is what I would try but I look
>>>>> at
>>>>> them and don't even know how far my Microsoft .NET program versions go
>>>>> and if this is instrumental in me getting Windows update to work.
>>>>>
>>>>> My Reporting Events. log and the Windows Update. log now are what I am
>>>>> trying to decipher. Oh and I have configured Norton 360 to not scan
>>>>> the
>>>>> folders under Software distribution and Security and then always check
>>>>> in
>>>>> those directories to make sure that some new virus files have not
>>>>> downloaded. Course I also have my Windows Firewall ON with ports
>>>>> configured and programs configured ...
>>>>>
>>>>> I really really need Windows Update to start working again.

Yes I am SORRY I HAVE TO ADD MORE ... But at least my 2 logs reflect exactly
what is going on ... which makes me think that when they reflected the COMAPI
Fatal error .. I just wish that in that 3 months .. one Microsoft tech had
bothered to look at those 2 logs. It boggles my mind why we have them if
they are insignificant. So here is what My Reporting Events log says:

{A0B96358-37F5-4494-95AE-5692D1D651A2} 2009-02-22
14:55:21:765-0800 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
Synchronization Windows Update Client successfully detected 4 updates.

AND my Windows update Log said this first:

WindowsUpdate Success Software Synchronization Windows Update Client
successfully detected 4 updates.

BUT now it has added this ...

START -- COMAPI: Install [ClientId = WindowsUpdate]
Allow source prompts: Yes; Forced: No; Force quiet: No
Updates in request: 1
COMAPI - ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
COMAPI WARNING: ISusInternal::BeginInstallUpdates3 failed, hr=80240016
COMAPI - WARNING: Exit code = 0x80240016
COMAPI -- END -- COMAPI: Install [ClientId = <NULL>]
COMAPI WARNING: Failing to start installation due to error (hr=80240016)
________________________________________
But at least Windows update window works .. it shows the update ..it show it
did not install and this is the first time in 3 months that it has not done
that re-registering of files over and over and over. Perhaps the Internet
Explorer 8 upgraded the mshmtl.dll file that was NOT registering.

I need to know what services besides BITS and Automatic Updates might be
necessary for this .NET service stuff ... there is so much of it. I don't
even know if I need it or use it but it seems to be the only thing to have
finally made Windows update reflect something!

Thank you for your help ..I will try to reboot and go online and start the
install again.


"sbc" wrote:

> Feb 22, 2009 the first time that Windows Update decided to work ...in 3
> months!!!!
> It's not great .. it's moving much slower than what my computer has been
> moving at with the new memory I installed and the speeded up DSL. You're
> funny .. yes you are right .. enough problem but at least now I have Internet
> Explorer 8 running fast ... and this horrible MSN explorer whenever I open
> the window freezes almost everything .. BUT sure enough ... Windows Update is
> NOW configuring or showing up .. or whatever you want to say it is doing ...
> in both browsers!!!!
> It started up at first only, well here is what I wrote ... it's not working
> totally yet but I can tell you I did everything and to run the OneCare scan
> and YES I got it installed too, only to get an error message that is 2 years
> old on that site and my next steps were going to have to be about
> uninstalling Windows and all of this stuff that I just can not deal with ...
> Okay so this is what happened to make it work ... but I need to know if
> these services are necessary for me to keep running in order to get this to
> install ... they are the 2 services with .NET in their name ... I started
> them ... well now they are running .. but they were not running when Windows
> Update started to work ... it was some other services I started ..
> It started thru Internet Explorer ... and I only have Windows Live Messenger
> running .. I don't have MSN Explorer running or MSN or Windows Live Mail or
> any of that. It is downloading very slowly 248 MB of
> Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family
> Update (KB951847) x86 (update 1 of 1) . . .
> This changed mostly I think because of me going thru services and starting
> some of them but they were not BITS or Windows Update ... rather they were
> other ones. The computer is moving very slowly .. meaning my online browsing
> and this download seem to be happening at a much slower pace than what I have
> recently upgraded my Verizon DSL to. I am grateful for Windows Update
> working but do I even use .NET Framework 3.5 Service Pack 1 .... I have .NET
> Framework 1 and 2 installed and all of these take so much room.
> The other thing I notice is that Norton 360 scanstub.exe is not starting ..
> I can not get the Norton 360 window to come up so that I could tell it to fix
> the one setting. This is the FIRST time that Norton 360 will not open and
> coincidentally the first time in 3 months that Windows update is working.
> If Norton 360 is going to continue to burden my Windows Update and it is not
> a good program to work with Windows Update, then I need to know whether
> Microsoft recommends switching to this OneCare program.
> I ended up starting a few more services and is that what could be making the
> computer now work so slow .. download so slow? And if so what did I do in
> services that possibly all of a sudden asked Windows Update to work. There
> were 2 .NET services in my services area that I think I tried starting and
> then stopping.
> Won't downloading this 248 MB of Microsoft .NET Framework clog my computer
> but at the same time why did not anyone tell me that it was instrumental in
> somehow instigating Windows update to start again!!!???
>
> "PA Bear [MS MVP]" wrote:
>
> > Why are you replying to yourself?
> >
> > You've got enough problems. I wouldn't add to them by installing beta
> > software (i.e., IE8 RC1)!
> >
> > Was Norton 360 running in the background and was Spybot's Tea Timer and/or
> > Ad-Aware's Guard and/or Ad-Watch services enabled when you installed WinXP
> > SP3? ...IE8 RC1?
> >
> > sbc wrote:
> > > oh great .. thank you so much for replying ... I have been going thru so
> > > many of these .. so that yesterday I ran the malicious software tool
> > > completely (took quite a while so I think it worked) and it came up with
> > > nothing ... I am going to go thru your whole list .. I just wanted to add
> > > in ... and I am sorry but I have been working at this somewhat desperately
> > > lately ... I just about feel like giving up and I am working hard at
> > > TRYING
> > > EVERYTHING that I see recommended. So what I did is notice that at least
> > > I
> > > could update Internet Explorer 7 back to a new 8 release 1 that WORKS WITH
> > > SP3 already installed ...
> > <SNIP>
> > > My spybot program is installed at the latest but when the
> > > computer started freezing so much after the SP3 download .. I thought why
> > > do I have to run Norton 360 AS WELL as spybot and adaware. (I had both
> > > installed and was a paying subscriber to Lavasoft which eventually just
> > > confused me so much that I uninstalled .. or tried to.)
> > <SNIP>
> > > Anyway I will now proceed to go to the rest of your steps ...
> > > <SNIP>
> > >
> > >> Sorry to add more ... but really by now it seems to have pervaded
> > >> everything because it seems like I have tried everything. Of all of the
> > >> files to re-register .. the one I am having the most trouble with is
> > >> mshmtl.dll (I think that is it). So upon searching I come up with the
> > >> Internet Explorer security update that just released in Feb 2009 and is
> > >> called
> > >>
> > >> "Microsoft Security Bulletin MS09-002 - Critical
> > >> Cumulative Security Update for Internet Explorer (961260)"
> > >>
> > >> I would love to just at least install that update but there is no place
> > >> for
> > >> me to find that particular download and of course when I go to Windows
> > >> automatic update ... the same old thing happens again.
> > >>
> > >>
> > >>
> > >> "sbc" wrote:
> > >>
> > >>> I can barely say anymore what I am trying to do in order to have this
> > >>> fixed .. since SP3 downloaded via Automatic Updates into my well
> > >>> functioning WinXP SP2 Intel Pent 4 computer in Oct of 08 ... I have not
> > >>> had Windows Update work. Maximum amount of memory upgraded to 2 gigs
> > >>> installed .. my Verizon broadband DSL increased ... every single step in
> > >>> the very thorough Castle Cops How To Fix Windows Update internet file
> > >>> that was posted here a couple of months ago ... uninstalling Internet
> > >>> Explorer 8 Beta and going back to IE 7 .... all the time continuing to
> > >>> pay for my MSN subscription which I have had from the start and knew
> > >>> that
> > >>> MSN Mail was one of the best but ALSO since October my MSN Explorer
> > >>> windows that MSN Mail ran in .. slowed down to frozen all of the time
> > >>> ...
> > >>> So now I have switched in IE 7 that my default email program is Windows
> > >>> Live Mail and was at least able to download the later versions of those
> > >>> programs .. and at first they worked at normal speed but now they too
> > >>> seem to be clogged with whatever is preventing my computer from seeing I
> > >>> NEED to have Windows Update work!
> > >>>
> > >>> Finally I am just starting to look at the Windows update log even though
> > >>> I
> > >>> can not decipher what it says ... it actually indicates that perhaps
> > >>> sometimes over the last 3 months there have been some updates installed
> > >>> but I can't possibly see that. I go to Windows/Microsoft update via MSN
> > >>> Explorer .. via Internet Explorer and I download the update agent over
> > >>> and over and over again and always go back to the same window.
> > >>>
> > >>> SP3 was not rolled back off of my computer .. it could not be
> > >>> uninstalled
> > >>> and it has stayed and now I see that there is an IE 8 that works with XP
> > >>> SP3 ... I wonder would that help me somehow get later registry versions
> > >>> of
> > >>> mshmtl.dll that does not seem to be registering whenever I go thru that
> > >>> long list of files that I am supposed to try to re-register.
> > >>>
> > >>> Is COMAPI a service I can start in my services area? I have BITS
> > >>> started
> > >>> and automatic updates started cryptographic service started and have
> > >>> sent
> > >>> in data files but I truly can not continue to wait .. manually
> > >>> installing
> > >>> the last 3 months of critical updates is what I would try but I look at
> > >>> them and don't even know how far my Microsoft .NET program versions go
> > >>> and if this is instrumental in me getting Windows update to work.
> > >>>
> > >>> My Reporting Events. log and the Windows Update. log now are what I am
> > >>> trying to decipher. Oh and I have configured Norton 360 to not scan the
> > >>> folders under Software distribution and Security and then always check
> > >>> in
> > >>> those directories to make sure that some new virus files have not
> > >>> downloaded. Course I also have my Windows Firewall ON with ports
> > >>> configured and programs configured ...
> > >>>
> > >>> I really really need Windows Update to start working again.
> >
> >