Come on Microsoft whats happening?

MESSAGE TO MICROSOFT: THIS IS OBVIOUSLY BEING LOOKED INTO AS I FOR ONE HAVE
AN ACTIVE SERVICE REQUEST LOGGED. CAN WE PLEASE HAVE A STATUS UPDATE OR AT
LEAST AN ACKNOWLEDGEMENT OF THE PROBLEM......

It would appear that if the last round of XP updates were applied while you
were logged into WLM at the time, that user profile will no longer complete
the sign in process. Other logins will still work, older versions of
messenger will work with the afected login and the web version will work fine.

If you are logged in via any other method and attempt to log in with WLM it
will log you out from the other sign in telling you that you have logged in
somewhere else so it is actually logging in, just the WLM window is not
updating to show the status correctly.

I have tried rolling back to a few days before the update and checked they
were gone, I have tried uninstalling and reinstalling WLM and all other
suggestions that have come up - none of them will work. I have an active
service request in that asked me within an hour or so to send the connection
log file, but in the 12 hours since then I have had no further replies.

Cheers, Dave.

PS. As for why this forum is not being thrashed by annoyed users - I doubt
that many people even know this exists. I have been the IT Manager and
involved with computer repairs for many years and only found this last night
after several hours trying to research the problem.

Kudos to you for actually speaking up and talking about the problem, I too am
outraged that we haven't even had a status update or an acknowledgement of
the problem.

It's been nearly 2 days now since the problem first arrose, any much longer
and it's gonna get more pathetic than it already is!

ms pull your finger out and actually make an announcment?

"SeaComms" wrote:

> MESSAGE TO MICROSOFT: THIS IS OBVIOUSLY BEING LOOKED INTO AS I FOR ONE HAVE
> AN ACTIVE SERVICE REQUEST LOGGED. CAN WE PLEASE HAVE A STATUS UPDATE OR AT
> LEAST AN ACKNOWLEDGEMENT OF THE PROBLEM......
>
> It would appear that if the last round of XP updates were applied while you
> were logged into WLM at the time, that user profile will no longer complete
> the sign in process. Other logins will still work, older versions of
> messenger will work with the afected login and the web version will work fine.
>
> If you are logged in via any other method and attempt to log in with WLM it
> will log you out from the other sign in telling you that you have logged in
> somewhere else so it is actually logging in, just the WLM window is not
> updating to show the status correctly.
>
> I have tried rolling back to a few days before the update and checked they
> were gone, I have tried uninstalling and reinstalling WLM and all other
> suggestions that have come up - none of them will work. I have an active
> service request in that asked me within an hour or so to send the connection
> log file, but in the 12 hours since then I have had no further replies.
>
> Cheers, Dave.
>
> PS. As for why this forum is not being thrashed by annoyed users - I doubt
> that many people even know this exists. I have been the IT Manager and
> involved with computer repairs for many years and only found this last night
> after several hours trying to research the problem.
>

Btw, one of the MVP's just posted this earlier and it fixes the prob!!

"Greetings,

Try shutting down Messenger again, then downloading and running this .reg
file:
http://messenger.jonathankay.com/dow...grsettings.reg

Then try signing in again."

It works, but it deletes absoloutely all settings and emotes and dp's..
everything! Starting to wish i'd of waited for it to be resolved now *hugs
precious emotes*

Greg

"SeaComms" wrote:

> MESSAGE TO MICROSOFT: THIS IS OBVIOUSLY BEING LOOKED INTO AS I FOR ONE HAVE
> AN ACTIVE SERVICE REQUEST LOGGED. CAN WE PLEASE HAVE A STATUS UPDATE OR AT
> LEAST AN ACKNOWLEDGEMENT OF THE PROBLEM......
>
> It would appear that if the last round of XP updates were applied while you
> were logged into WLM at the time, that user profile will no longer complete
> the sign in process. Other logins will still work, older versions of
> messenger will work with the afected login and the web version will work fine.
>
> If you are logged in via any other method and attempt to log in with WLM it
> will log you out from the other sign in telling you that you have logged in
> somewhere else so it is actually logging in, just the WLM window is not
> updating to show the status correctly.
>
> I have tried rolling back to a few days before the update and checked they
> were gone, I have tried uninstalling and reinstalling WLM and all other
> suggestions that have come up - none of them will work. I have an active
> service request in that asked me within an hour or so to send the connection
> log file, but in the 12 hours since then I have had no further replies.
>
> Cheers, Dave.
>
> PS. As for why this forum is not being thrashed by annoyed users - I doubt
> that many people even know this exists. I have been the IT Manager and
> involved with computer repairs for many years and only found this last night
> after several hours trying to research the problem.
>

there's a software to backup your custom emoticons and all so you wont lose
all of them...

I'd of backed up if I thought ti might delete em all :P *Cries*

"kevsgirlalways" wrote:

> there's a software to backup your custom emoticons and all so you wont lose
> all of them...

Odd, it didn't remove mine at all. I'm a much happier camper today.

--
- Mystii
http://www.mystii.com


"smooth-c" wrote:

> I'd of backed up if I thought ti might delete em all :P *Cries*
>
> "kevsgirlalways" wrote:
>
> > there's a software to backup your custom emoticons and all so you wont lose
> > all of them...

yeah, same here..i've just uninstalled wlm and installed msn7.5 and my custom
emoticons and display pics are all there....found it weird but glad too

"Mystii" wrote:

> Odd, it didn't remove mine at all. I'm a much happier camper today.
>
> --
> - Mystii
> http://www.mystii.com
>
>
> "smooth-c" wrote:
>
> > I'd of backed up if I thought ti might delete em all :P *Cries*
> >
> > "kevsgirlalways" wrote:
> >
> > > there's a software to backup your custom emoticons and all so you wont lose
> > > all of them...

Greetings,

You can also try this.

Go to Start, run, then type "regedit"

Navigate to HKEY_CURRENT_USER\Software\microsoft\MSNMessenger\ Policies

Delete the key "contacts.msn.com"

Then, try launching Windows Live Messenger again.

--
Jonathan Yaniv
Microsoft Windows Live Butterfly


Visit the ButterflySays Blog at
http://spaces.msn.com/ButterflySays/
"SeaComms" <> wrote in message
news:E34D22FC-1FAC-46DD-AA13-...
> MESSAGE TO MICROSOFT: THIS IS OBVIOUSLY BEING LOOKED INTO AS I FOR ONE
> HAVE
> AN ACTIVE SERVICE REQUEST LOGGED. CAN WE PLEASE HAVE A STATUS UPDATE OR AT
> LEAST AN ACKNOWLEDGEMENT OF THE PROBLEM......
>
> It would appear that if the last round of XP updates were applied while
> you
> were logged into WLM at the time, that user profile will no longer
> complete
> the sign in process. Other logins will still work, older versions of
> messenger will work with the afected login and the web version will work
> fine.
>
> If you are logged in via any other method and attempt to log in with WLM
> it
> will log you out from the other sign in telling you that you have logged
> in
> somewhere else so it is actually logging in, just the WLM window is not
> updating to show the status correctly.
>
> I have tried rolling back to a few days before the update and checked they
> were gone, I have tried uninstalling and reinstalling WLM and all other
> suggestions that have come up - none of them will work. I have an active
> service request in that asked me within an hour or so to send the
> connection
> log file, but in the 12 hours since then I have had no further replies.
>
> Cheers, Dave.
>
> PS. As for why this forum is not being thrashed by annoyed users - I doubt
> that many people even know this exists. I have been the IT Manager and
> involved with computer repairs for many years and only found this last
> night
> after several hours trying to research the problem.
>