Complete removal of program

I tried to uninstall a program that had no uninstall portion associated with
it.
I used the "Add / Remove Programs" in the control pannel and got a message
"Setup cannot be installed because there was a problem authenticating your
Microsoft Windows Installer."

I have the newest Microsoft recommended version of Windows Installer and it
worked / works with any and all other programs.

I e-mailed the tech support for the program and got several solutions that
did not help me to remove the program. I am now stuck with a program
which after a year of trying to remove I took it upon myself to DELETE it
from the hard drive.
I have most of it removed execpt: There are some registry items that I
cannot remove.
I get " Cannot delete -program name- CommonClient.ccSetMgr.SettingsService:
Error while deleting key."
This error message occurs for every leftover registry key that I try to
delete.

I can not install any part or portion of a newer version of this program or
re-install the same version of the program, when I try to install a newer
version or re-install the same version I get the message "Setup cannot be
installed because there was a problem authenticating your Microsoft Windows
Installer." .

When I go the Control Pannel the program is still listed there,when I try to
remove it I get the message "Setup cannot be installed because there was a
problem authenticating your Microsoft Windows Installer."

Is there a way to "completely" remove the parts and portions of the program
that I attempted to delete?

your-it wrote:
> I tried to uninstall a program that had no uninstall portion
> associated with it.
> I used the "Add / Remove Programs" in the control pannel and got a
> message "Setup cannot be installed because there was a problem
> authenticating your Microsoft Windows Installer."
>
> I have the newest Microsoft recommended version of Windows
> Installer and it worked / works with any and all other programs.
>
> I e-mailed the tech support for the program and got several
> solutions that did not help me to remove the program. I am now
> stuck with a program which after a year of trying to remove I took
> it upon myself to DELETE it from the hard drive.
> I have most of it removed execpt: There are some registry items
> that I cannot remove.
> I get " Cannot delete -program name-
> CommonClient.ccSetMgr.SettingsService: Error while deleting key."
> This error message occurs for every leftover registry key that I
> try to delete.
>
> I can not install any part or portion of a newer version of this
> program or re-install the same version of the program, when I try
> to install a newer version or re-install the same version I get the
> message "Setup cannot be installed because there was a problem
> authenticating your Microsoft Windows Installer." .
>
> When I go the Control Pannel the program is still listed there,when
> I try to remove it I get the message "Setup cannot be installed
> because there was a problem authenticating your Microsoft Windows
> Installer."
>
> Is there a way to "completely" remove the parts and portions of the
> program that I attempted to delete?

What is the mysterious 'program'?
(Manufacturer, Software Name and Version please...)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

And, just what is this program you're trying to uninstall? How is it related
to Windows Update?

"your-it" <> wrote in message
news:3B020CDA-0958-4141-A9CA-...
:I tried to uninstall a program that had no uninstall portion associated
with
: it.
: I used the "Add / Remove Programs" in the control pannel and got a
message
: "Setup cannot be installed because there was a problem authenticating your
: Microsoft Windows Installer."
:
: I have the newest Microsoft recommended version of Windows Installer and
it
: worked / works with any and all other programs.
:
: I e-mailed the tech support for the program and got several solutions that
: did not help me to remove the program. I am now stuck with a program
: which after a year of trying to remove I took it upon myself to DELETE it
: from the hard drive.
: I have most of it removed execpt: There are some registry items that I
: cannot remove.
: I get " Cannot delete -program name-
CommonClient.ccSetMgr.SettingsService:
: Error while deleting key."
: This error message occurs for every leftover registry key that I try to
: delete.
:
: I can not install any part or portion of a newer version of this program
or
: re-install the same version of the program, when I try to install a newer
: version or re-install the same version I get the message "Setup cannot be
: installed because there was a problem authenticating your Microsoft
Windows
: Installer." .
:
: When I go the Control Pannel the program is still listed there,when I try
to
: remove it I get the message "Setup cannot be installed because there was a
: problem authenticating your Microsoft Windows Installer."
:
: Is there a way to "completely" remove the parts and portions of the
program
: that I attempted to delete?
:

Hi Shenan,
Well if you must know : the manufacturer is Symantec, the software name is
Norton SystemWorks 2008, the version is 11.0.2 Build 1, the Part Number:
12687916,
the Family SKU: 12813858
This information is somehow linked to the issue of removing the last
remnants of what is left of the program,right?

I appreciate the feedback Shenan and Tom (Pepper), which buy the way pepper
this doesn't have to do with windows update- sorry guys I thought this news
group was for problems with MS Windows in general.
I thought I was at the right place when I saw the question that asked about
"Deleting programs" (Carl date1/20/2009).

I guess I posted the question in the wrong group- I thought I posted it in
the English- Windows Discussion Group- Sorry!

"Shenan Stanley" wrote:

> your-it wrote:
> > I tried to uninstall a program that had no uninstall portion
> > associated with it.
> > I used the "Add / Remove Programs" in the control pannel and got a
> > message "Setup cannot be installed because there was a problem
> > authenticating your Microsoft Windows Installer."
> >
> > I have the newest Microsoft recommended version of Windows
> > Installer and it worked / works with any and all other programs.
> >
> > I e-mailed the tech support for the program and got several
> > solutions that did not help me to remove the program. I am now
> > stuck with a program which after a year of trying to remove I took
> > it upon myself to DELETE it from the hard drive.
> > I have most of it removed execpt: There are some registry items
> > that I cannot remove.
> > I get " Cannot delete -program name-
> > CommonClient.ccSetMgr.SettingsService: Error while deleting key."
> > This error message occurs for every leftover registry key that I
> > try to delete.
> >
> > I can not install any part or portion of a newer version of this
> > program or re-install the same version of the program, when I try
> > to install a newer version or re-install the same version I get the
> > message "Setup cannot be installed because there was a problem
> > authenticating your Microsoft Windows Installer." .
> >
> > When I go the Control Pannel the program is still listed there,when
> > I try to remove it I get the message "Setup cannot be installed
> > because there was a problem authenticating your Microsoft Windows
> > Installer."
> >
> > Is there a way to "completely" remove the parts and portions of the
> > program that I attempted to delete?
>
> What is the mysterious 'program'?
> (Manufacturer, Software Name and Version please...)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

Norton Removal Tool
http://service1.symantec.com/SUPPORT...05033108162039

[Discussion: http://windowssecrets.com/comp/080207#story1]
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

your-it wrote:
> Hi Shenan,
> Well if you must know : the manufacturer is Symantec, the software name is
> Norton SystemWorks 2008, the version is 11.0.2 Build 1, the Part Number:
> 12687916,
> the Family SKU: 12813858
> This information is somehow linked to the issue of removing the last
> remnants of what is left of the program,right?
>
> I appreciate the feedback Shenan and Tom (Pepper), which buy the way
> pepper
> this doesn't have to do with windows update- sorry guys I thought this
> news
> group was for problems with MS Windows in general.
> I thought I was at the right place when I saw the question that asked
> about
> "Deleting programs" (Carl date1/20/2009).
>
> I guess I posted the question in the wrong group- I thought I posted it in
> the English- Windows Discussion Group- Sorry!
>
> "Shenan Stanley" wrote:
>
>> your-it wrote:
>>> I tried to uninstall a program that had no uninstall portion
>>> associated with it.
>>> I used the "Add / Remove Programs" in the control pannel and got a
>>> message "Setup cannot be installed because there was a problem
>>> authenticating your Microsoft Windows Installer."
>>>
>>> I have the newest Microsoft recommended version of Windows
>>> Installer and it worked / works with any and all other programs.
>>>
>>> I e-mailed the tech support for the program and got several
>>> solutions that did not help me to remove the program. I am now
>>> stuck with a program which after a year of trying to remove I took
>>> it upon myself to DELETE it from the hard drive.
>>> I have most of it removed execpt: There are some registry items
>>> that I cannot remove.
>>> I get " Cannot delete -program name-
>>> CommonClient.ccSetMgr.SettingsService: Error while deleting key."
>>> This error message occurs for every leftover registry key that I
>>> try to delete.
>>>
>>> I can not install any part or portion of a newer version of this
>>> program or re-install the same version of the program, when I try
>>> to install a newer version or re-install the same version I get the
>>> message "Setup cannot be installed because there was a problem
>>> authenticating your Microsoft Windows Installer." .
>>>
>>> When I go the Control Pannel the program is still listed there,when
>>> I try to remove it I get the message "Setup cannot be installed
>>> because there was a problem authenticating your Microsoft Windows
>>> Installer."
>>>
>>> Is there a way to "completely" remove the parts and portions of the
>>> program that I attempted to delete?
>>
>> What is the mysterious 'program'?
>> (Manufacturer, Software Name and Version please...)
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html

your-it wrote:
> Hi Shenan,
> Well if you must know : the manufacturer is Symantec, the software
> name is Norton SystemWorks 2008, the version is 11.0.2 Build 1,
> the Part Number: 12687916,
> the Family SKU: 12813858
> This information is somehow linked to the issue of removing the last
> remnants of what is left of the program,right?
>
> I appreciate the feedback Shenan and Tom (Pepper), which buy the
> way pepper this doesn't have to do with windows update- sorry guys
> I thought this news group was for problems with MS Windows in
> general.
> I thought I was at the right place when I saw the question that
> asked about "Deleting programs" (Carl date1/20/2009).
>
> I guess I posted the question in the wrong group- I thought I
> posted it in the English- Windows Discussion Group- Sorry!

I don't have to know - I guess - but considering you are having trouble
uninstalling it - knowing what it is increases your chances of getting a
correct answer.

http://fileforum.betanews.com/detail...a/1169144666/1

Norton Products are well known for having issues like this.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

multiposted and problem was solved by nass who told the OP to use the Norton Removal
tool which the OP did and had success in solving his issue

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Shenan Stanley" <> wrote in message
news:%...
> your-it wrote:
>> Hi Shenan,
>> Well if you must know : the manufacturer is Symantec, the software
>> name is Norton SystemWorks 2008, the version is 11.0.2 Build 1,
>> the Part Number: 12687916,
>> the Family SKU: 12813858
>> This information is somehow linked to the issue of removing the last
>> remnants of what is left of the program,right?
>>
>> I appreciate the feedback Shenan and Tom (Pepper), which buy the
>> way pepper this doesn't have to do with windows update- sorry guys
>> I thought this news group was for problems with MS Windows in
>> general.
>> I thought I was at the right place when I saw the question that
>> asked about "Deleting programs" (Carl date1/20/2009).
>>
>> I guess I posted the question in the wrong group- I thought I
>> posted it in the English- Windows Discussion Group- Sorry!
>
> I don't have to know - I guess - but considering you are having trouble
> uninstalling it - knowing what it is increases your chances of getting a correct
> answer.
>
> http://fileforum.betanews.com/detail...a/1169144666/1
>
> Norton Products are well known for having issues like this.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>