Computer constantly freezes while using IE or AOL

*Good evening & thanks for any advice. I am a novice home user in nee
of a solution. My computer constantly freezes while I'm surfing o
either IE or AOL. I get the circle that just keeps turning. the only wa
to get out is to reboot every time.

*This is a new HP Pavilion dv7 which is about two weeks old. Got i
from Best Buy.

*I'm not sure what info is needed to help identify a problem so I'l
try & provide as much as I can.

*HP Pavilion dv7
*Windows Vista Home Premium
*64 bit
*AMD Turion X2 Dual-Core Mobile RM-72 2.10 GHz
*4.00 GB RAM
*ATI Radeon HD 3200 Graphics

*_Software_I_installed_~_

*Carbonite Online back-up
*Trend Micro Antivirus plus AntiSpyware 2009 (product version 17; fil
version 17.0.0.1224)
*iTunes
*Webroot Spy Sweeper
*AOL 9.1
*Picasa 3
*Microsoft Office 2007
*HP Officejet 6400 series

Here is a copy of the last IE problem report
*description*a problem caused this program to stop interacting wit
windows
*problem signature*problem event name: apphangb
application name: iexplore.ex
application version: 7.0.6001.1800
application timestamp: 47918f1
hang signature: ceb
hang type: 205
os version: 6.0.6001.2.1.0.768.
locale id: 103
additional hang signature 1: 28ab1fb3e09fe520c1774c112af45b8
additional hang signature 2: d59
additional hang signature 3: 2f2f6b16d2b20a69f164809f1d7325f
additional hang signature 4: f6f
additional hang signature 5: 91914a85ad36d4dbc08504871aa78aa
additional hang signature 6: 9f6
additional hang signature 7: c0d342b4adcc8789fa77fcf4392c08e
*extra information about the problem*bucket id: 20550212
________________________

*I also have lots of service hang reports. Here is a copy of one ~

*description*service hp cue devicediscovery service hung on starting
*problem signature*problem event name: servicehan
service name: hpqddsv
image name: hpqddsvc.dl
image version: 100.0.190.
service type: 2
start type:
os version: 6.0.6001.2.1.0.768.
locale id: 103
*extra information about the problem*bucket id: 11171263

*hopefully someone has some insight into a fix for this problem. thank
in advance for your help
*karry

--
coloradokarry1
Posted via http://www.vistaheads.co

coloradokarry17 wrote:
> *Good evening & thanks for any advice. I am a novice home user in need
> of a solution. My computer constantly freezes while I'm surfing on
> either IE or AOL. I get the circle that just keeps turning. the only way
> to get out is to reboot every time.*
>
> *This is a new HP Pavilion dv7 which is about two weeks old. Got it
> from Best Buy.*
>
> *I'm not sure what info is needed to help identify a problem so I'll
> try & provide as much as I can.*
>
> *HP Pavilion dv7*
> *Windows Vista Home Premium*
> *64 bit *
> *AMD Turion X2 Dual-Core Mobile RM-72 2.10 GHz*
> *4.00 GB RAM*
> *ATI Radeon HD 3200 Graphics*
>

Sometimes, an OEM version, which is what you have -- O/S and software
installed by the computer manufacture may not be installed properly.
Have you called HP, because you have a limited time software warranty,
about the issues?

coloradokarry17 wrote:

>
> *Good evening & thanks for any advice. I am a novice home user in need
> of a solution. My computer constantly freezes while I'm surfing on
> either IE or AOL. I get the circle that just keeps turning. the only way
> to get out is to reboot every time.*

(snippage)

1. Back up any data you have.

2. Restore the computer to factory condition. This is usually done in HPs by
pressing F10 as the computer is starting up but refer to your user manual.
Do a full, destructive System Recovery.

3. If the hanging continues after this, immediately return the computer to
the store and get a new one. Do not let Best Buy give you one of its famous
run-arounds. A new computer with no malware should not act like this and if
it does with nothing on it but HP's image, you have hardware problems that
will only get worse.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

On Fri, 13 Feb 2009 04:46:20 -0800, Malke wrote:

> coloradokarry17 wrote:
>
>>
>> *Good evening & thanks for any advice. I am a novice home user in need
>> of a solution. My computer constantly freezes while I'm surfing on
>> either IE or AOL. I get the circle that just keeps turning. the only way
>> to get out is to reboot every time.*
>
> (snippage)

(some more snippage)

> 3. If the hanging continues after this, immediately return the computer to
> the store and get a new one. Do not let Best Buy give you one of its famous
> run-arounds. A new computer with no malware should not act like this and if
> it does with nothing on it but HP's image, you have hardware problems that
> will only get worse.
>
> Malke

In December (I think it was) I saw advertisements for an HP laptop at
BestBuy that seemed like a good deal, but when I looked at the customer
reviews, there were *many* reports of unpredictable freezing. I chose to
not buy that computer.

I'm sorry that I can't recall the model number - it might have ended in
1120 - but I can't tell if it matches the OP's computer anyway, because he
didn't give a complete model number.

In other words, I strongly second Malke'a advice.

Gino

--
Gene E. Bloch letters0x40blochg0x2Ecom

I use a Dell and have the same problem with AOl and the Internet Explorer. So
it is more than just a computer issue, it is mostly software conflicts
between AOL and the Internet Explorer.

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Hang Signature: 1621
Hang Type: 4
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: c430a8669992ada8463d5ff1a3d3f452
Additional Hang Signature 2: e6f7
Additional Hang Signature 3: 7d241c7c7a3524b8b797d306b53e088d
Additional Hang Signature 4: c939
Additional Hang Signature 5: 8e90128507e861f7ee3f65a82b0e93aa
Additional Hang Signature 6: d218
Additional Hang Signature 7: 0f4e43bb9f53e03caa8c9fbb2e8dfa38

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409



"Gene E. Bloch" wrote:

> On Fri, 13 Feb 2009 04:46:20 -0800, Malke wrote:
>
> > coloradokarry17 wrote:
> >
> >>
> >> *Good evening & thanks for any advice. I am a novice home user in need
> >> of a solution. My computer constantly freezes while I'm surfing on
> >> either IE or AOL. I get the circle that just keeps turning. the only way
> >> to get out is to reboot every time.*
> >
> > (snippage)
>
> (some more snippage)
>
> > 3. If the hanging continues after this, immediately return the computer to
> > the store and get a new one. Do not let Best Buy give you one of its famous
> > run-arounds. A new computer with no malware should not act like this and if
> > it does with nothing on it but HP's image, you have hardware problems that
> > will only get worse.
> >
> > Malke
>
> In December (I think it was) I saw advertisements for an HP laptop at
> BestBuy that seemed like a good deal, but when I looked at the customer
> reviews, there were *many* reports of unpredictable freezing. I chose to
> not buy that computer.
>
> I'm sorry that I can't recall the model number - it might have ended in
> 1120 - but I can't tell if it matches the OP's computer anyway, because he
> didn't give a complete model number.
>
> In other words, I strongly second Malke'a advice.
>
> Gino
>
> --
> Gene E. Bloch letters0x40blochg0x2Ecom
>

coloradokarry17;4239627 Wrote:
> *Good evening & thanks for any advice. I am a novice home user in need
> of a solution. My computer constantly freezes while I'm surfing on
> either IE or AOL. I get the circle that just keeps turning. the only
> way
> to get out is to reboot every time.*
>
> *This is a new HP Pavilion dv7 which is about two weeks old. Got it
> from Best Buy.*
>
> *I'm not sure what info is needed to help identify a problem so I'll
> try & provide as much as I can.*
>
> *HP Pavilion dv7*
> *Windows Vista Home Premium*
> *64 bit *
> *AMD Turion X2 Dual-Core Mobile RM-72 2.10 GHz*
> *4.00 GB RAM*
> *ATI Radeon HD 3200 Graphics*
>
> *_Software_I_installed_~_*
>
> *Carbonite Online back-up*
> *Trend Micro Antivirus plus AntiSpyware 2009 (product version 17; file
> version 17.0.0.1224)*
> *iTunes*
> *Webroot Spy Sweeper*
> *AOL 9.1*
> *Picasa 3*
> *Microsoft Office 2007*
> *HP Officejet 6400 series*
>
> Here is a copy of the last IE problem report~
> *description*a problem caused this program to stop interacting with
> windows.
> *problem signature*problem event name: apphangb1
> application name: iexplore.exe
> application version: 7.0.6001.18000
> application timestamp: 47918f11
> hang signature: cebe
> hang type: 2052
> os version: 6.0.6001.2.1.0.768.3
> locale id: 1033
> additional hang signature 1: 28ab1fb3e09fe520c1774c112af45b8b
> additional hang signature 2: d59e
> additional hang signature 3: 2f2f6b16d2b20a69f164809f1d7325f4
> additional hang signature 4: f6fa
> additional hang signature 5: 91914a85ad36d4dbc08504871aa78aa6
> additional hang signature 6: 9f62
> additional hang signature 7: c0d342b4adcc8789fa77fcf4392c08ef
> *extra information about the problem*bucket id: 205502124
> _________________________
>
>
> *I also have lots of service hang reports. Here is a copy of one ~*
>
> *description*service hp cue devicediscovery service hung on starting.
> *problem signature*problem event name: servicehang
> service name: hpqddsvc
> image name: hpqddsvc.dll
> image version: 100.0.190.0
> service type: 20
> start type: 2
> os version: 6.0.6001.2.1.0.768.3
> locale id: 1033
> *extra information about the problem*bucket id: 111712637
>
> *hopefully someone has some insight into a fix for this problem.
> thanks
> in advance for your help *
> *karry*
>
>
> --
> coloradokarry17
> Posted via http://www.vistaheads.com

Try going into "msconfig" and disabling the Carbonite service and the
Carbonite Start-Up and see if the computer freezing stops. If it does,
go back in and turn them both on and see if the freezing re-occurs. I
don't know what the fix is, but I had a similar situation and I isolated
it to Carbonite.


--
Boconnel
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